I would give a zero review if I could for the service received at the AT&T store at 1263 Wall Ave,…read moreSte 3-B, Ogden Utah. My daughter wanted to "upgrade" her phone. Instead, they set her up w/ new service w/ a second phone number-- so now she was paying for service in two lines. That's now what she wanted. Trying to correct the error was a nightmare. I spoke with the store manager (Alex) who totally gaslit me and offered no help. Thankfully I was able to get help after calling AT&T customer service and received a knowledgeable rep who helped me resolve this problem. I received a $300 refund for the second phone line they had been overcharging me for! Be aware of this Store... Be very aware

came in for a life time screen replacement. said they could not process the a "coupon" and try to…read moremake me pay 50 dollar. AT&T is a scam provider

Very quick repair. he did it right the first time. Would highly recommend these folks.read more

Helped me right away. Difficult to get charging to work - I tried cleaning the port, but didn't…read morehelp. They looked at it, had better tools to clean it - works, and no charge!

Buyers Beware. We had a cracked screen 7 months ago that we paid Zagg Ogden 200+ dollars to…read morerepair. They did the repair and the phone worked fine for approx. 7 months. Recently we had an issue were a section of the screen stopped working. Went back to Zagg and they had excuses for everything. We even had a Zagg screen protector on the phone. They said that the reason for the part of screen not working is due to the phone falling which it had not. So, this to them was the reason for the failure. They also said the warranty on their labor is 1 month. If anyone is planning on using them or their hardware I would rethink it. They are not reputable; they do not stand behind their product or their labor.

0 out of 5 stars. bought an expensive zagg phone case with built in magnet and screen protector for…read moreiPhone 13 pro max a couples of months back only to have the back of iPhone glass shatter on a 2 foot drop. Went into store to see what the store manager could do to help me out and said they could do nothing for their customers even though I bought the latest and greatest case at the time to protect the device. So I asked what is the purpose of even spending $$ on a case if they aren't even going to back up their product when it fails. Terrible warranty. Highly don't recommend.

Terrible service. I went into store to transfer the info from an old phone onto a newer phone for…read moremy mom. The clerk that helped me was Tanner. He keep saying he needed pass codes, then he said " oh I can go around that". After 90 minutes he still could not move everything over. I asked if he could get help, he said no. Then I asked if he would just move what he had moved back to the original phone so we could use the original phone. He said ok, then he proceeded to use my personal phone number by mistake and then I had 3 phones that would not work. Finally he told me to go to the Verizon store in Riverdale. I asked if he would call the other store and tell them I was coming in and tell them what he had been doing with the phones but he said " no just go down to that store. I was supposed to leave for California in less than 2 hours and I didn't have a phone that worked. It was very frustrating. I would not even give a one star.

Dylan was very helpful in transferring one of our individual accounts into our business and…read moreupgrading our devices and we had some Compilations with one of our devices being mistakenly on the missing or stolen device list but he did a great job figuring it out and making it correct. He was awesome and we will be back. Cody freston

After dropping my iPad Pro and badly damaging the screen and the metal housing, I had a…read moresurprisingly difficult time finding a reputable place to have it repaired. Not even Apple would touch it. I submitted a request on Yelp and Adan from Wasatch Computer quickly responded that his company would be able to do the repair for a very reasonable price. Adan is professional, courteous and honest. I'm happy with the work he did to bring my iPad back from the dead and will be contacting him very soon to have a battery replaced in another device I have. Thank you Wasatch Computer!

From the owner: Wasatch Computer specializes in iPhone and Android cell phone repair, PC and Laptop diagnostics and…read morerepair,data recovery. Free quotes available

This review is only for the Metro store at: 464 12th Street;…read moreOgden, UT. [ 385-206-8171 ] Humberto provided me with excellent customer service and proactively solved all of the concerns I was having with my new phone. 1. At another Metro store (on WA Blvd. near 2nd Street, Ogden), the customer service agent there (Alexander), was unable to install the screen protector without air-bubbles. Humberto was able to determine the screen protector was installed after the phone (case) protector was installed, and the phone protector (case), was pushing up on the screen protector -- which is what was causing the air-bubbles. The new phone I got is the Motorola Edge, with curved screen edges on both sides. Humberto took the time to reinstall the GorillaGlass (TM) screen protector, insuring there were no air-bubbles; at all. Humberto did what the other agent at the other Metro store seemed unwilling to do; customer service. 2. Humberto found a phone case (protector), which didn't push up on the screen protector as much; resolving the issue of air-bubbles that wouldn't go away. The phone case Humberto found, also had a kick-stand; which I wanted in the first place, but couldn't find at the other store. 3. At my request, Humberto also sold me a plastic screen protector; in case I have further concerns in the future with air-bubbles, etc. I wanted to do this, in case they become harder to find over time. I applaud Humberto's professionalism, and willingness to proactively identify the root cause of my concern; and provide a solution that actually worked. All in just a few minutes. I was in the store for no more than 10 minutes. I was very impressed with Humberto; professional, friendly, and has the skill set to solve problems -- not create them. I will not be going to any other Metro store in the area. I will only go to Humberto's store on 12th street. It's further away from home, but it's worth the extra drive time; to actually have my concerns addressed by someone passionate about helping their customers.

From the owner: Switch today & enjoy America's largest 5G network.read more

I have a complicated situation but to sum it up I needed to decrease my monthly payment. I called…read morecustomer Care and I was told my Samsung Note 8 and Samsung Gear 3 watch would give me $600.00 trade in so I could get a less expensive phone without payments. Somehow this conversaVerificationis no where to be found. So I took my nearly new Note 8 phone and barely used watch to the store. Where I was told the phone they had charged me $850.00 for only5 months ago was worth$ 218 trade in and I still owe$249 on it. The watch which I we $299 on is worth nothing, nothing! Wow how can a phone depriciate over $ 600 in a few months and a watch depreciate $300 in less than 6 months. The manager who helped me just Kept saying there was nothing he could do and the conversation and amounts told to me I could get for trade In's were nowhere to be found ...... convenient? How does this happen and what options do I really have? Well, none. I left an abusive manage almost a year ago and I have little money since he has cut me off of all financial assistance. I have been a customer for over 12 years and that means nothing! Your welcome for all those payments and screw me when I need help. Can't switch carriers due to no money and therefore poor credit. So BOO T-mobile on you for your customer care and retention. Glad I was loyal to you too bad you will not be the same to me!!

From the owner: Visit the T-Mobile store in Harrisville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 380 E 525 North can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.