Said they were open until 7pm went in at 5pm and it was locked with no one there... The hours were…read morethe same on the door as well. Multiple customers were there trying to get in as well...

On May 8th I spent 4.5 hrs in the store trying to hook up a business account. I was helped by…read moreChristopher Orem. After several hours I was told there was nothing they could do to set the account up. He had already charged me taxes on two new devices. Totalling $148.36. Which was apparently supposed to be done after the account is set up. He supposedly ran a refund that I have not recieved. After several weeks I thought it was strange it hadn't posted. I contacted the store and was told the big manager would take care of it and be contacting me. Been another couple weeks now. I've spent hours on the phone with customer service and dealt with tons of different reps. Because the charge was made in store, they are unable to processa refund. I've been told multiple times by Christopher as well as a Cody that the manager would be contacting me immediately only to never be contacted. I now have to go in and a rep that I've been working with will call while I am there in order to get them on the phone and get this issue resolved. I have filed complaints with BBB as well as Consumer Protection on this business. I will also be submitting a complaint to AT&T. Giving me my refund really does not need to be this difficult.

This place is trash. They put me not paying on my credit even though I paid over $4,000 just in…read moreJanuary 2025 for a phone plain they promised would not have any hidden fees and it clearly did. I would personally go to tello and spend $25.89 for unlimited everything on a phone

Came in today sat down to wait in line. This old head couple proceeded to cut in line with the "I…read morehave a quick question" then turned into 10minutes I politely mentioned I've been here for 15min waiting. Old couple started yelling for no reason having no self control. Employee Spencer had de-escalate the situation very well as they were still yelling at him "you're done" bla bla. Honestly ridiculous acting like this in a store at that age. Praying for that couple.

Went to Geek Squad to fix my husbands phone, ended up coming back without his phone number and the…read moreguy at AT&T fixed it in 10 minutes!!

My wife and I first visited this AT&T location on September 23, 2024, excited to start fresh with…read morenew phones and plans. We came in knowing exactly what we wanted and were ready to make a long-term commitment. Unfortunately, the experience we've had over the past year has been disappointing due to a series of avoidable errors made by the representative who initially helped us. The most significant issue came to light just today, September 22, 2025. When we signed up last year, we specifically requested the "AT&T Next Up Anytime" feature on both lines the $10/month add-on that allows for yearly upgrades. We were told at the time that it had been added to both accounts. Trusting the representative, we took him at his word and as far as we were concerned, it had been out on there. However, when we returned today to upgrade to the iPhone 17 Pro Max, we were informed that "AT&T Next Up Anytime" was never added to either line. As a result, our only option to upgrade now is to pay nearly $1,600 out-of-pocket ($800 per phone) because our devices haven't been paid off to the point that qualifies for a trade-in. As you can imagine, this was incredibly frustrating, especially after relying on the information we were given a year ago. In addition to that, we had two other issues. The first other one which is also concerning, is an Account Mix-Up by the representative. He incorrectly assigned our names to the wrong phone numbers. My name was placed on my wife's line and vice versa. This created unnecessary confusion and should have been easily avoidable. The second issue was Wrong Device Order: We clearly requested one Desert Titanium iPhone 16 Pro Max and one Black Titanium. The representative ordered the wrong color for my device, despite us confirming our preferences during the appointment. These mistakes made by the representative are extremely disappointing and frustrating as not only did we tell him everything and spend over an hour making sure everything was correct, I made sure to double check and ask him that everything was correct before we left so we would have all we were planning for. We chose AT&T because we believed it would be a more reliable provider than our previous carriers, and because of the promise of better service and upgrade options like Next Up Anytime. We spent over an hour setting everything up during our first visit, assuming our requests were understood and properly handled. Unfortunately, they were not despite the representative confirming to us that everything had been added to our account and we are now paying the price for someone else's mistake. To anyone considering this location, I would not recommend it. If I were you, I would consider managing your plan online or visiting a different store. These were not minor errors, they were critical account setup mistakes that should never have happened especially when the customer puts all their trust in you. This experience has left us extremely disappointed. We've lost trust not only in this location but in AT&T as a whole.

Great service, super nice staff. My IPhone wouldn't stay charged while it was plugged in. I would…read morehave to prop the bottom up and bend the charger to get it to stay on! He looked at my phone took it to the table, and was digging around the inside of charger port and pulled out all kinds of lint. Handed it back and said you're good just full of pocket lint have a great weekend!! Good as new now!! I appreciate you and thank you for taking care of your customers like that! Amazing!!

I had an iPad that decided to just "die" so I took it to these fine folks to try and repair it…read more They tried everything under the sun and kept at it for an entire day. I appreciated their tenacity to try and get my iPad function again.

Brought in an Ipad mini 4 for a simple glass replacement…read more I was told it would be finished in an hour Travis was so inept he thought my mini four was an air 2 He broke the lcd of my screen he fried my home button he gave me a replacement screen that wasn't the same color (I said it was okay because I gave him a shot) overall he took my ipad mini four series 2 and turned it into a 400 dollar brick. It was personalized with my name and so I now have a 400 dollar paper weight. wait it gets better (we offer a lifetime warranty for our repairs) a lifetime of broken ipad mini 4 doesn't sound very fun to me. If they make good ill play ball so far WE FIX BAD DAYS gave me ETERNAL IPAD NIGHTMARES. They take your bad day and make it worse Avoid at all costs if you value your electronics. don't worry though its all part of the "BUSINESS GAME BRO"

They should change their name "WE MAKE BAD DAYS" I took in…read morean Xbox1 with a broken disc drive. They suggested a cleaning, but I declined. I just wanted the disc drive replaced so I could play my disc games. Got it back, still didn't work 1st disc I put in is still in there. I took it back in 'to bad so sad.' Is what I was told, they did not offer to DO ANYTHING. I asked for an invoice of the disc drive they purchased for my Xbox. I was shown an invoice for a disc drive on EBAY. Seriously? They bought a part from an unknown vendor & cant provide me with any kind if serial number, part number or item number. They could have offered to open it up & re-look at it. But nope apparently I have to believe that they did replace it, but they don't have to believe me that the 1st disc we put in it is still in it. We have 2 cell phones that need repairs that I WILL NOT BE TAKING THERE.

Verizon wireless is a very crappy phone company in general that no one should deal with. You can…read moreget unlimited everything from tello for $25.89 a line, that offered just as much if not more plus you get free hot spot. I have posted many reasons to never do business at any Verizon as they will harg taxes and hidden fees per a phone line. Again just go to tello.com

Will and Dalton have been very helpful to me while getting to know how my new phone works. This is…read moremy first phone, and I am blind so they were very patient in answering my questions and setting up my phone. I would recommend them to anybody.

Everyone that works there is very professional and have a lot of knowledge about how to fix phones…read more They had my phone fixed in a matter of minutes.

Great group of guys, always willing to help and get items fixed or replaced, Casey is fantastic, I…read moreplan on taking any and all of my phone issues or replacements to there.