I was there a few days ago. Dylan and Jae were absolutely the best. They displayed competence and professionalism. While my complications were specific and uncommon, they were able to resolve everything swiftly. I don't like customer service through the airwaves so being able to stop and get support in person is much appreciated, and with staff like these two it makes the whole process a breeze. Waiting for apple to send me a new phone after a theft and loss claim however is a bit of a joke. it's been four days and shipping for my phone still hasn't been processed. i thought it was supposed to be mailed express. read more

It's Apple. What do you expect? I was greeted courteously and promptly and my questions completely answered even though they didn't have any product for the new releases yet on display. I was really hoping to see the new 18 series iPhones. read more

Great service super busy, everyone decided to visit at the same time! Customer service is right on and they are organized and efficient. Waiting for product was good. Justin and the team were awesome! All clients were taken care of. read more

I had a tech issue and went into the Apple Store at StationPark. I first spoke with J, who was abrupt and unhelpful. She quickly told me I couldn't upgrade my phone's storage--flat out--without offering any explanation or alternative. On top of that, she was chewing gum right in my face, which felt not just rude but gross. Basic respect and professionalism was completely missing. I asked for speaking with someone else. Then I met Vin. What a difference! He listened with real patience, answered all my questions--yes, even the ones I felt were "tech-idiotic"--and clearly explained what I could do next. He genuinely cared and made me feel supported. 5 for Vin, -1 for J read more

Updated review: Got new iPhones a month ago. Apparently you are supposed to go onto apple website and make a reservation to purchase or for help. They do take walk-ins although the worker is not thrilled that you aren't aware enough to use the new "normal " way. There are some table with stools that you can try to wait at although it's preferred that you walk around the store trying to look at samples. It would be so much nicer if they had a waiting area with couches. I can't be happy walking around in circles looking at the same things over and over. Service: we didn't have to wait very long (about15 minutes) to be helped. The person was professional (tho dressed like a hipster-I guess this is the new "professional " look. We got our phones setup without problems. Then we went down to tricked out to get screen protectors . Apple Store is clean and modern and unimpressive. Could benefit from a better waiting area. Maybe Apple could install a coffee shoppe to be totally relaxing and going with the hipster aesthetic. I'm not thinking you have to wear a suit but I find it hard not to dress down and go buy some ripped jeans and wear a beanie so I can fit in. Just saying ‍ read more

Great service. Love this location! My go-to. Their Genius Bar techs are knowledgeable and provide excellent trainings and classes.

who is managing this store? I walked in about 30 minutes early for my Genius Bar appointment, and when all the check-in hosts were busy, I walked to the genius bar and tried to check in with a man with glasses and reddish blond hair leaning against the counter. I said I want to checkin, he said "I don't usually do that" and he told me I was too early and to LEAVE THE STORE! He made me walk around outside in the heat for 20 minutes before I came back "on time" even though I wanted to shop! He literally said "what don't you take a lap or two" and I was astonished and left feeling unwelcome as he YELLED AT HIS TEAM about checking people in when they walk in. The RUDEST PERSON IN RETAIL I have ever experienced. Aren't you managing an Apple Store where you want customers to shop?! I had the BEST experience with my Genius Bar employee, who was so nice to me and explained everything perfectly. That person should be the manager, not the douche bag who kicks out customers into the heat and then yells at his employees for not doing the job he IS NOT EVEN COMMITED TO- WHAT A LAZY ABUSIVE PERSON who deserves to be fired. read more

THE BEST ! They had my phone in stock and the customer service was top notch. Vanessa was so awesome ! I came in in a panic today, my iPhone 14 Pro Max 512 gb phone broke on the slopes today from water in a cracked screen.. I'm on a 10 day road trip from out of state so I was dire for a replacement . She was so patient with me and helped get me with a repair person ASAP . Jeff was also awesome!!! Answered all my questions and made some small talk as we are from a similar area on the east coast . Super quick expedited service from both of them and the kind woman who helped me use my Mac to reset my Apple ID password, didn't catch her name but solid good vibes. Appreciated this visit and the employees so much ! thank you !! read more

I came in the Apple Store to get some help on settling up a new password & set-up for my iPad . I had an appointment. I was taken immediately with an apple associate. Jeff was So helpful, also another assistant. Both were patient & helpful. I was slowly able to learn enough about my Apple IPad to take it home & go on line to sign up for virtual classes. I also saw someone who was looking to purchase a new iPad pencil for $100 or more. An associate made sure to troubleshoot it & not only fixed w it saved him $100+. That's Super Customer Service. Wednesday is a quiet day at this Apple Store. Totally a Great Store read more

I am conflicted about leaving a negative review simply because last time the tech was very positive and attentive towards my needs. This time, however, I had a rather unique circumstance. The technicians did not believe me, and did not want to be bothered. I must've been waited on by some quiet quitting gen Zier, because he truly did the bare minimum to help me out in disbelief, he did not go above and beyond to resolve my matter. I walked away, feeling defeated and stupid. read more

Had questions regarding an upgrade to my Mac computer. Tried to book appt with a tech online not possible. Tried to call the store telephone number it connects you to Apple support probably in another country. Drove 30mins to the Farmington store and told no appts today. Beyond frustrating! Won't shop there again! read more

The dude at the front was literally so rude. No reason at all, just tried to belittle me. Go to a different store.

I have always loved Apple products. However, my husband has never liked Apple. I finally convinced him to get an Apple computer seven years ago and we have a problems with it from day one. We have taken it to your store and you fixed it temporarily. However, it stopped working shortly after being fixed. My husband took it back into day and was told there was nothing that could be done and that we must have gotten it wet. Which we never did, I took very good care of that computer. It has never worked properly. Needless to say, we won't be getting an Apple computer this time. My husband also took my Apple watch in today. It's only two years old. I am 99% sure it just needs a new battery. However, it turns out you don't replace those at an Apple store. But you can give me a replace it for only $300 or more. I am very disappointed. I have heard great things about your customer service. However, I am sad to say that we did not experience that today. Sharon Fairbourn read more

A terrible incident occurred this morning. I was flying my drone indoors, showing my girlfriend how stable it was, when I got ready to fly out the door to the open skies. I misjudged some things and long story short I crashed it. The blades were all torn apart and this Apple Store was the only place in the state I could find new Mavic Pro blades. So I made the journey to Farmington. I had never been to the mall it is located in. It's nice and has a good variety of places to stop by. I don't know if there is anything I'd make the drive for in the future, but if I lived by here I would likely stop by a couple times a month. As for the Apple Store, it's similar to all of them. I don't really care for most of Apples products, but I get why others do. This is a solid location worth your time if you need something Apple. I really appreciate that they had the blades I needed, although they did overprice the blades 10% higher than other places and online. If you need something and it's out of stock everywhere else, this might just be your place. read more

Worst customer service I've ever experienced. The hoops you have to jump through to get some service at this location is ridiculous. I will never return to this location. I needed my MacBook serviced and I had to return three different times for the same problem because of misinformation I was given. And to top it off, when I finally got service, it was a nightmare to get my laptop back. I had an appointment every time I went in and I still waited 40 minutes to get seen. But the walk in time was 45 minutes so what was the point in taking the time to schedule an appointment if the walk-in time was just as long. If I could give zero stars I would; I have nothing good to say about this location. All four of my experiences there were unfortunately bad! read more

I have visited this store a few times, and even purchased a couple iPads. I have never been very impressed with their pretentious, rude customer service, but figured it was par for an Apple store. However, yesterday was the final straw for my patronage at this store. Yesterday drove 100 miles from Wyoming to handle a few things in the area. I needed to ask a simple software question concerning my iPhone that I figured would take a maximum of 5 minutes. Unfortunately I arrived at the apple store later than I thought, but walked into the store just before closing. The doors were open and a few customers were there. I approached a female employee who promptly told me they were closed. With a smile I showed her my iPhone time which showed a few minutes before their posted closing time and said I just had a quick question. Her response was 'if I can answer your question in one minute ill help'! Obviously with the attitude I got I was no longer in the mood to be in the presence of their superior, pretentious intellect. It is apparent that customer service is different for a Farmington Utah Apple employee. Typically this negative customer service comes from a stores management training and reflective of the stores overall attitude. Hopefully this changes, but I will be hard pressed to find out as I doubt I will revisit the store. read more

I made an appointment to have my 13 month old non responsive HomePod mini looked at. I did the best I could to troubleshoot the problem at home before going in (I was confident it was an internal hardware problem). Upon arrival I was met by a sea of red shirts eager to point me in the right direction. Once Bruce and his partner introduced themselves they got to work trying to determine the problem with my speaker. It was plugged into a laptop (something I had already done) and then quickly told it was an internal hardware problem. I asked about repair costs and this is when it turned ugly for me. I was told it would cost $80 to repair my $100 speaker. The nonchalant attitude that came after was my biggest problem with the visit. "What would you like to do fix it or you can JUST buy a new one for $20 more AND they come in new colors!!" This wasn't an item that was physically damaged. I was reassured that the internal hardware problem with my speaker was rare but did occasionally happen but chances were it wouldn't happen again. REALLY?? Again, So what would you like to do? Remember they do come in new colors!! I wanted Bruce and his partner to understand I just wanted to hear apple stand behind their product which they repeated more than once was a RARE problem. Instead I got another sales pitch of "for $20.00 more you can JUST buy a new speaker and in new colors and the internal hardware problem probably wouldn't happen again because it's so rare". I understand AppleCare I have it on all of my big ticket items. I left with my 13 month old broken HomePod mini. I'm not sure if the out come would have been different with a different GENUIS or at a different store but I lost a lot of faith in Apple yesterday. Lesson learned for me is if it isn't covered under applecare you better be ready for the "JUST" sales pitch (it's easy to spend other peoples money). I'm just a little fish in a big pond but that seems to be the big problem. The entire visit was under 15 minutes and so very disappointing. **Crossing my fingers the very rare internal hardware problem doesn't happen to my other 4 speakers. read more

if you need something from apple this is the worst place to go. I needed to transfer personal items on to my new phone and now lost everything due to them not listening and being ignorant. read more

This store is super nice! The Staff were professional and super kind. I came in for an appointment and they directed me to a seat in the back and told me someone would be with me shortly, and not even 5 minutes later a staff member named Javier (Javie), (SORRY if I butchered the name)came up and helped me. He was professional and kind as well. Would definitely come back again and also recommend to my friends and family to come here if they have any problems with their Apple products. It's also decently small so a staff can just see you walk in and smile at you and you know you'll be helped right away. read more

Apple Station Park - Just the iPhones, headphones, and MacBooks. - Mobile Phones Near Me - Farmington, Utah

Apple has gone down hill. I need to get s Samsung or something. I had problem with my phone and my daughters phone so we went and put our names in to get in the list. They texted for us to come to the store, so we went in and waited for 50 minutes after they said they were ready. That place is a joke read more

Wow! I was in the this store today to get some help with my MacBook Air. Service exceeded expectations. Technician quickly sussed out the problems and resolved. I had other questions about my iPhone and music and another technician bent over backwards to help me. Very happy. Will go back. Felt very well cared for and treated as a valued customer. NOTE: as of this writing 5/26/21 you do still need an appointment and a mask to go into the store. That's corporate policy. Don't rag on the staff for it, not in their control. read more

I know Apple is based out of Silicon Valley, but when did they start hiring kids? And even kids are fine, but hire ones with life experience and ones that know how to empathize with people. My encounter with the long-haired hippy boy outside ruined my day today. I wasn't trying to be rude with him, but he was condescending towards me and abruptly told me "have a nice day." Made me sad. Not sure if I'll buy an iPhone 12 now. For sure won't buy one here. Hope Apple reads the reviews on this store. I think they really need some help with HR/Management. I wish I would've read the other reviews that knock their customer service before coming here. If you're reading this then take the reviews seriously. A bad encounter, especially when spending a lot of money, can really sour your mood. NOTE: Only bad experience I've had at an Apple Store. read more

Awesome customer service. I got my iPad 10th generation and Apple Pencil 1st generation here. It was really fast and there was this nice girl. Great customer service. I am looking forward to getting my AirPod pro 2nd generation! read more

Was planning on a painful afternoon trying to get my AirPods fixed or replaced. They got me in before my appointment time and Bruce had me up and running again in less than 15 minutes. Super pleased. Thanks for the help! read more

This is the only Apple store I like to visit anymore. The other stores are too crowded and this staff seems less helpful. I've never encountered poor service at this location and if you go on a Sunday afternoon, someone is always available to help. read more

I allowed my family to talk me into buying an Apple Phone and have regretted it from the day I got it. And the joke Appointment system to talk with a "Genius" to then only be told something either wrong or which does not work is beyond my wildest nightmares. Taking it back and getting another Samsung and NEVER buying Apple Product again. My fault for going against my better judgement and buying an INFERIOR product from an INFERIOR company and going to an INFERIOR store for help, read more

I went to the Apple store at Farmington station on Tuesday at 2:30. I was very hesitant to go in I've never been in there before I'm an older teacher and don't know much about technology but I needed to get my iPad un-disabled.I was greeted by a very helpful girl who had me go sit at the back table within two minutes one of the associates name Steve came up to me and introduced himself asked me what was the problem was so very funny and so very helpful it made this trip to the Apple Store in Farmington such a pleasure I have never laughed so much! He helped me to under sable my iPad and was full of great information so that was awesome and Steve should be recognized for excellent customer service read more

Amazing service, slow cause of demand, but amazing. Love the store vibe and decorations. When you walk in you walk out with what you want (if your wallet is up for it). People are friendly and the early releases are fun! read more

We needed help with a act issue and the guy made an appt for us Sunday. And when we arrive there' was "no appt" and there was no way to help us. So why the hell would they make us come back? She acted like there was no one with that name and then oh yeah there is one but it's for new purchase? What? This Apple Store needs to get off their high horse read more

I went to the Apple Store for a purchase. I was greeted at the door, there were plenty of sales associates available to assist. As you would expect the design of the store was modern and clean. They had plenty of everything on display. I had to team members assist me with the purchase both were very knowledgeable about the product. When I decided on the purchase, they took payment at the display and within a minute someone walked out with the product. The sales person offered to set up my device but I opted to do it on my own. Great store, great product, plenty of friendly assistance. read more

Took my MacBook Air in to get looked at. I've maybe used it three times and the tech who helped me was not helpful AT ALL. He said there was a damage inside maybe being liquid which was so shocking to me. This computer is brand new. He continued to say it will be $800 to fix it and that's about how much it is brand new. I asked if I had any other options he said no and went on to the next customer. I was going to buy two Apple watches today too. Never buying an Apple Product again because of this. What a joke that this brand new computer is dead and my Only Option is to pay the price of a brand new one to get fixed. read more

I lost my AirPod pro charging case. When I called Apple care I was told it would cost $70 to replace. I get to the store and I'm first told it will cost not $70, but $90. Then I'm told no, it's actually going to cost $100 for a replacement. And this is with Apple Care. I didn't buy a new case, not when the price jumped $30. So disappointed the price jumped and the cost of gas driving here to buy it also isn't cheap. Just a huge disappointment. Poor customer service. read more

Purchased new iPhone 13 pro delivered to my home, prior to delivery I visited the store and asked if I could bring in and get help transferring to new phone. I was told no problem bring it in the following day and will set up. Ask if I needed an appointment, no just bring to the store and will set it up. Well, showed up the next day and was told no way do it online. What a shock spent thousands at this store and refused help to set-up a $1800 iPhone. I have spent several hours on the phone since trying to get the new iPhone running. Shame on this Apple store will never go back. read more

I went in to pick up my preordered watch on July 4th expecting to see the store crowded. It was not too busy. I was greeted quickly and was told I would have my watch brought out in about 5 minutes. A employee brought my watch out within that time and it seemed almost as an afterthought when he asked if I would like to get it set up before I left the store. After sitting me at a table, pulling out my watch, and finding it not charged he rushed off to get a charging cord. After returning and getting my watch charging, he left never to return. I was essentially on my own to follow the on screen instructions. Granted, apple devices are pretty intuitive to get going but I would have love to have an employee looking over my shoulder during the process. Other employees glanced at me setting up my phone but I thought that's what they were for! Maybe I just got the wrong employee? read more

Worst customer service I've ever experienced! I spent more than $2500 in the last few weeks upgrading my Mac. No problem they said, we can transfer your old to your new. They have it hostage now for 2+ days and won't communicate. Can't check on status. Won't talk to me to tell why it's taking so long, won't talk to me period! Don't answer their phone. Can't even talk to a tech person if you go there. I will NEVER use this store again! I wonder if all Apple stores are this bad. read more

Every time I go into this store it is a regret. Awful customer service. I end up going to AT&T or ordering things on Amazon.

Absolutely horrible customer service. They had more employees standing at the front door just checking people in then they had employees actually helping customers. read more

This is by far the worst Apple Store I've ever visited. Actually, out of the dozen states I've lived in, this is the only negative experience I've ever even had at an Apple Store. After following exceptionally poor advice from technical support, my computer crashed and I was told that I needed to drive 1.5 hours each way to visit this horrid venue. I even had to take time off from work to fit the only available upcoming appointment into my schedule. Kirk, the genius bar tech that I spoke with, was very helpful and professional. He diagnosed a hard drive issue and it appeared that he would also be making the repairs. He told me that I should expect it to be done the following afternoon. The next day, I called the store many times. As I mentioned, I live 1.5 hours away so visiting this store requires three hours of driving for me. Nobody answers the phone at the Station Park store in Farmington. I called many times, to which end the phone rings for about three minutes, with no voicemail and no chance of anyone answering. I arrived at your store and was simply told that "it's not ready." This employee was not friendly and quite rude, which is representative of the remainder of my experience. The following day, I received a voicemail from this viper pit. I called back several times before Connery answered, and this was the only time that anyone managed to answer the phone there. Connery said that my computer had signs of water damage, which voided my AppleCare and that I needed to spend $750 to send it in for repairs. This whole water damage things was a complete shock to me, especially considering that my computer functioned perfectly until the update issue. When I asked him if there were any other options, he simply repeated that I could "send it in for repairs, for $750." He held a very disrespectful tone and demonstrated no interest in helping me further. I then spent several hours online and talking to AppleCare, trying to get more information. It was all such a very convoluted process, just to get information. I came to find that Apple offers a TradeIn/Recycle program that gives you a discount towards a purchase. I spoke with techs at headquarters, who encouraged me to ask the Station Park store about options because they knew details specifically about my computer. I tried again to call the netherworld, many times more, and was never able to reach anyone there. Even the headquarter techs helping me were unable to reach anyone at this Station Park store. I ended up calling another apple store so that I could at least talk to a person and try to get some information. One of these techs eventually let me know that there is a Apple authorized repair location right here where I live in Logan, Utah. At this point I simply wanted to know if I could pick up my computer and take time to decide what to do. I eventually gave up trying to reach anyone and decided to just pick up my computer. However, when I entered the store, there were six or seven employees just standing around. The staff greeted me at had me wait at a table. A kid brought my computer to me and told me again that the bad hard drive was not replaced due to the water damage. When I asked for more information about TradeIn/Recycle program, he said that he would get his manager involved and they would definitely be able to go over all of that. I saw him approach the manager, a large dark haired man with a leg tattoo. This man stared at me for a while and then proceeded to enter the doors to the back of the store. I continued to wait a while until later approached by a young lady. She began asking me about what kind of product I was interested in buying. This young lady was unable to give me any information whatsoever about other repair options or the TradeIn/Recycle program. Her job was exclusively to sell products. I was in complete disbelief! The manager never came over to talk to me, and so I just left. Basically, the scam artists at miserable pit of Hades had me waste 9 hours of my time and 9 hours of gas for no apparent reason. When I got home, trusty Dr. google had my computer working back to normal by the end of the day. The nearby Expercom store performed what is described as "the same diagnosis as any Apple Store" only to find that my hard drive has ABSOLUTELY NO ISSUE AT ALL. Please avoid this store unless you enjoy shock, confusion, and disappointment. Additional reasons to avoid the unrefined, criminal staff include sparing your time, energy, and several tanks of gas. read more

I'm not drinking the Apple-flavored KoolAid! Maybe the service is so crummy because its new? But considering that everything is automated, you'd think the learning-curve; wouldn't be too extreme. You'd be wrong. So, I went online & made an appointment for the Genius Bar. If you are ten minute+ late they won't honor your appointment. But at this location, apparently it's OK to leave you waiting for ages, if you show up on time. Courteous, right?! I was early for my appointment. When I got to the store I stood around waiting for someone to acknowledge me. Eventually, I was checked in. And seated at a table. I waited there for 10 minutes before someone came along and moved me to another seat for ten more, uneventful minutes. The employee assigned to help me finally came over & told me that he was finishing up with someone else & would be over when he was done. Then he went in to the back room. The lady he was working with commented to me: that she'd been there forever! After a while, it was my turn. I didn't leave the store a happy camper. Not only did I feel that my wait time was ridiculously excessive. But I was less than thrilled about the fact that the manager wouldn't approve my repair. I have apple care for my device, but the type of fix I needed is apparently left to the managers discretion, and the manager at the time I was there said: No. As I was leaving, I was reminded that if I chose to come back I'd need another appointment. Insult to injury. This particular location may be a mere 5 minutes from my house. But I'll drive in to SLC & go to the apple store at City Creek the next time I need something. Their service is head-and-shoulders above the Farmington Station store. read more

I went to check out if they had any different accessories. To my surprise, they had one I wanted and hadn't seen before. They weren't that busy, but every associate was with someone. Out from behind the mysterious grey wall comes someone. I asked if he could check me out. He promptly talked down to me and asked if I knew that I could've just checked out on my phone. I explained that I would love to, but changing cards was impossible within the app. He explained that I had to do it through another app. I then told him that an associate in Virginia had told me that my company gets a corporate discount. He couldn't find it. I pulled up the receipt from 2 weeks ago, and he told me that the people in Viriginia did it wrong and he won't do it that way. We were only talking about $7, but still, this is customer service? He quickly explained to me that he, Sal, was the "Senior Manager" of the store and he didn't do things the wrong way. Guess what Sal, you do things wrong. It's called customer service. And from the previous reviews, this is commonplace in your store. Good luck, I won't be back to your store, there's one a few miles down the road and they are MUCH nicer and have never talked down to me. read more