I switched to Comcast from century link a year ago and have been very pleased with the service…read more However, at the end of the contract period expect a sizable increase in the cost of service for the next 12 months. My bill increased 50% at the end of the period. A year later update, after being without service for two days now my Linksys modem and TP Link router won't work. Comcast referred me to Linksys after an hour on the phone and Linksys says there is nothing they can do if I can't hard wire my computer to the modem. Time to change providers and equipment. Next day. I made one last call to cancel service and happened to get a technician in Denver who wanted to send a technician to my home. That person showed on time the next day to test my modem and router. He disconnected the coaxial wire from the modem to hook it to a modem he brought to see if there was a signal; and there was. Then he tested the router, hooking it to his modem. The router worked. He went to the truck to get a rental modem which I had 30 days to return without charge while I purchased a new one. Before doing that he happened to reconnect the coax to the old modem and went out to his truck. When he returned the old modem was now working for the first time since the internet outage, probably because of the coax disconnect and reconnect.

I don't know how this corporate company sleeps at night. Talk about elder abuse. Our grandmother…read morehas used them for decades. They always increase price, every 12 months she has to have a reminder to get a "promo price" otherwise it doubles. The product is terrible. Always losing connection, when it is connected it's terrible. Service is garbage. Mostly from india and i quess "speaks english" is not required cause most you barely understand. Any support, or billing dispute phone call. The first thing they do is "let me see what kind of upgrade deal i can get you". NO! Why would we upgrade with someone so terrible? Thank god fiber came to our neighborhood. We pay half as much, for twice as much speed. Not only that, we ACTUALLY get the 1gb we are paying for, not 1/4th of it, AND it has yet to ever go out! The cherry on top. When we left, xfinity overbilled her by over $200. She had a 4 hour long phone call with them, and they said "we MIGHT send the refund, if we do it will show up via email, and will arrive between 3-6 weeks. You have to watch for it because if you don't claim it within 3 days of when it arrives it'll disappear" They assured us it can be a refund back to our card, or an amazon gift card etc. Shockingly, after months the only one we saw was for $13.28, and only options was as an xfinity credit to the account. Xfinity can burn!

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

If you want fiber...don't live in a new area where they need to install it. The tech will tell you,…read moreyou have to figure out how to do it yourself or pay for an electrician to come do it for you. So not only will you have to pay for them to come out and "install" the fiber (what installation you're paying for I'm not sure), but now you also have to pay hundreds of dollars for an additional cost you weren't expecting because the tech can't be bothered to do his job. 10/10 don't recommend Quantum fiber

Nightmare Customer Service…read more Abysmal customer service and ongoing technical issues with CenturyLink, in Layton Utah. My mother has been having issues with her phone service for months. We have made several service calls and repair appointments have been made, but for each appointment a technician never arrived. When an appointment is made, we are given a range of time between 8:00 AM and 5:00 PM to wait for a repairman. That is an entire day spent waiting for a technician that never contacts us or shows up for the appointment. We are told we cannot have a specific time for an appointment nor can we have the contact information for the repairman. It seems CenturyLink is more interested in protecting their technicians than it is in serving its customers. Making a complaint about these issues is nearly impossible due to CenturyLink's ridiculously slow, glitchy, and complicated automated phone menu system available through their "customer service" line. I have been on hold for nearly two hours today trying to get through to customer service in order to make sure a technician actually shows up today. I am on hold as I write this. It's bad enough that CenturyLink overcharges for slow internet and poor phone services, but making repair requests so difficult to initiate and so frustrating to follow up on when no one arrives is beyond disrespectful and illustrates the actual values of CenturyLink and its affiliated company Lumen Technologies.

Really great service, very knowledgeble, very helpful. I highly recommend A1 Discount Satellite.read more

Great service! These guys do what they say they will do. Showed up on time. Got me up and running…read morein a couple hours and even showed us how to use the remote and system.

Working from home makes new challenges for enough Wi-Fi to support three busy full time employees…read more Our internet kept dropping throughout the day and was super unreliable from the basement to the top floor. My husband reached out to Utah Wi-Fi Pros and they came out to install our whole home network. They cleaned up our tangled internet wall box and made sense of the mess from the previous two owners. The guys were helpful and nice and we'll have them out again to do some more work.

From the owner: WiFi access points, mesh, extenders, internet service activation, ethernet outlet installation and…read morerepair, Cat5, Cat6 patch panels, bandwidth optimization, troubleshooting WiFi, home office wiring and more

My mom passed away on July 15th. I went through her belongings to find her phone - in Sept. I went…read morethrough her paperwork and called Verizon to let them know in mid Sept. I have a copy of her death certificate and they told me I have to pay her past due even though she was paid through the end of July. I visited this location and they said there was nothing that they could do that I owed her Aug and Sept balance and late fees. I gave them her death certificate and they would not help! If this is how they treat people, I warn you not to do business with them. So my dead mom will be sent to collections!

I went in to get a mobile hotspot and the sales person told me that they're running a promotion if…read moreI transfer my account to my business. After four hours to phone calls and two other trips to the store to meet with Jill their business account manager I still after 30 days do not have a device that I went in for originally. Now Jill will not return my text messages or phone calls. I called corporate and there's no signs of anything being ordered or any notes on the account. Been with Verizon for 15 years and now I'm shopping

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

We have had XMission as our ISP since 2018 when we had our Utopia line installed. It has been by…read morefar the fastest, most reliable, hassle-free internet service we have ever had. When there are issues, which are extremely rare, they are quickly resolved and the company keeps you well informed. No reason to get service anywhere else.

Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

The cabling techs were phenomenal! They stayed until the job was done, making it so my office was…read moreready to go the next morning. When I'm ready I will be calling them to run the cable at my house! I highly recommend them.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.