My wife went down today to upgrade our daughter's phone. Simple process, not too much trouble. BUT,…read morewhile there the young man assisting her tells her about a new promotion (every time we go in there's a new one) to get one of the new Samsung watches for $5.00 a month! He was so excited. My wife called me and I heard him over the phone, he was jabbering so much I could barely hear what she was saying. But the gist was we pay the taxes on the watch plus $5.00 a month to get the watch. So she goes through the whole drawn out process, and it always takes a long time at this store, they have absolutely no concept of the value of a customer's time; only to get to the time to pay the bill and it's almost $500.00! My wife by now is starting to get frustrated, normal at this point of any transaction at this store because you've been there so long; and asks what the problem is. She learns NOW that the $5.00 is the monthly service charge and she has to pay $400.00 for the watch. She now starts yelling because it's been well over 2 hours and she had better things to do with her Friday afternoon. The manager comes over and asks what the problem is, she tells him this is the first she hears about the $400.00 and he replies that he just can't give her a free watch, but the monthly payments will only be $19.00 a month. My wife is pretty much screaming by now as she learns that the new sales associate she''s been dealing with has only been told about the $5.00 promo but not the "rest of the story". He is actually as stunned as my wife is about paying the $400.00 for the watch. The manager pretty much shrugs the mistake off, he does apologize and ask my wife if she still wants the watch. She says no so now they must go through the laborious process of cancelling everything they've just done which takes even more time. The manager makes a feeble attempt to correct their error by giving my wife a phone case for the new phone but too little too late. By the time they are done she is shaking with fury, her stomach is twisted in knots, and it's been over 3 HOURS since she entered the store. We've gone to other stores and had better service but this one is closest to us and even though we've seen many different managers there the service never seems to get any better. I'd try to contact corporate about this but feel like I'd only be wasting more time. T-Mobile has good phone service, but their customer service at THIS location leaves much to be desired. My advice is to visit another store. WELL! The next evening my wife starts to show our daughter some of the features on her new phone plus set it up for her use and lo and behold, the mini SD card that she specifically asked to be switched to the new phone and was assured by a staff member at this store that it was being done at that very moment, was NOT in the new phone! She called the store at 8:45 PM and spoke with the "manager" on duty, explained the situation and he tried to locate the old phone. After a few minutes he returned as said it appeared that it had already been boxed up to be sent back and he would have to open the boxes to find it and that he would do that and would call her back the next day, which was Sunday. Sunday came and went and no call was received. Monday morning my wife calls the store once again and spoke with Jack, the manager of the store. I listened to the conversation and he basically accused my wife alternately of being a thief or an idiot, take your pick. "Are you SURE you didn't take your old phone home with you? It's probably still in there." My wife has the store receipt showing the trade in of the phone for the whopping sum of $16.59. This goes on for several minutes as he tries to convince my wife that she's taken the old phone home and just forgot she did. And it turns out that the phone has already been shipped off so there is no hope for retrieving any of the data on the now lost mini SD card. Which either wasn't taken out of the old phone when she was told that it WAS being done at that very moment, OR, the staff member that transferred the date from the old phone to the new one simply pocketed the mini SD card for their own use which would be my guess. My wife asked the manager to replace the card but he refused, stating that he had already given her a $40.00 phone case (available on Amazon for $10.00) that was coming out of his paycheck and he wasn't going to give her anything else. She reminded him that the phone case was given for the 3 hours of extremely poor customer service the day she got the new phone. He still refused to do anything further, stating it was her responsibility to make sure the card was in the phone before she left the store. She once again reminded him that she specifically asked that it be swapped to the new phone and had been told it was being done but he insisted it was her fault. Great customer service eh? I could go on but I think you get the picture. I'm trying their corporate office next.

I walked in to get home internet, an was told by a (white skinny guy blonde hair blue eyes wearing…read moretoo tight of cloths) that I can't get it because I'm from a different state. And wouldn't offer a different solution. I ask about to hotspots told me that I would need to go online to see if I'm in there area.