My phone flew out of a 15th-floor window (yes, really) during one of the most hectic weeks--important meetings, appointments, and people trying to reach me. Needless to say, I was overwhelmed and a little short-tempered. I ended up going to the Riverdale T-Mobile store twice--once to figure out the next steps, and again to set up the new phone. When I came back the second time, Amanda greeted me instantly. She didn't waste a word--just looked at me and said, "Upload didn't work at home?" I nodded, and she took it from there. In less than 30 minutes, everything was connected and working. She handled it all smoothly and professionally, right when I was ready to throw the phone against a wall. It's rare to come across someone so calm and professional, especially in customer service. T-Mobile is lucky to have her! Thank you, Amanda, for making my day a little easier. read more

This does not apply to the local store. The Tmobile website and app will not display my bill. This has been down for a month now. I have called several times. Always reaching the Philippines, who does not know how to send me an electronic copy of my bill. I have spoken with four supervisors and they refuse to transfer me to US support. As a customer this is completely unacceptable and unprofessional as a company. I have been a Tmobile customer for 20yrs. I am not asking for something extraordinary, just my right as a customer to view and download my bill. Very frustrated read more

I got a new phone from T-Mobile. It has some pretty cool photo features on it, that my other phone didn't have. The problem is this new phone is really thin, and slick. It's easy to slide out of my fingers, and is hard for me to hold the phone steady when trying to take a selfie. Plus my thumb isn't long enough to press the button without a rigmarole. I've been meaning to stop at a T-Mobile to buy a "pop-up", but just hadn't got around to it. Today was the day I was able to do just that. I've never been to this location before, and when I walked in it looked like a larger size store, with many customers, but on the plus side it was only seconds being in the store that a young blonde lady (I didn't get her name) came over to me to ask if she could help me. "Why of course you can". I really didn't need any help picking out a pop-up, but I needed someone to check me out, since they don't really have cash registers. I told her what I was looking for, and she guided me to the display of pop-ups. I wouldn't say she was an expert in explaining or describing the pop-ups, but that was ok, I have an expert daughter than can help me. She asked if she could help me put it on my phone before I left the store. I politely declined. She got her cute little Ipad, and charged my card, printed out a receipt, and I was on my way back home. Oh, I did ask her where the nearest famous fast food restaurant that has a clown as their mascot was located. She told me just down the street on the right side, which is where the freeway entrance is as well. Oh cool I can just pop in real fast, and then catch the freeway. Well, it wasn't as easy as that, since the famous fast food joint was really on the left hand side of the road, and Riverdale Road is BUSY, but I made some big 3 point turns, and made it to my destination. I was able to catch the freeway right in the middle of rush hour, and head on home with a brand new fancy pop-up for my new T-Mobile phone. read more

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Phone stores and cable stores are usually..... frustrating to say the least. This store has an excellent staff that is most helpful. Some real product experts and service experts that ensure you are getting the best deal for the money you are looking to lay down on that phone and service. Conveniently located in Riverdale and a "corporate store" (anyone that understands why that is important gets why I pointed it out.) They are able to get answers for you that the authorized resellers cannot and we seem to get better deals at the corporate stores. Very happy with the services provided at this location. read more

‼‼‼WARNING‼‼‼ Truly the worst experience I've ever had switching providers. Wish I had never done it!! Our first bill was over $700 & was supposed to be $180!! When we went back to the store the manger kept dropping the F word!? They've been zero help at all. We've called the "customer service" been transferred back and forth and back and forth still currently on hold after over an hour. If you're thinking of switching, DONT DO IT!!!!!!!! read more

Thank you Cara for your excellent customer service.

Stopped in to discuss a problem that I had experienced. The gal that assisted us was not at all interested in helping unless we were going to upgrade our phones. I had ordered a tablet and it was supposed to be shipped to me, but when they sent me the link to verify the order the link wouldn't work. She told us that it is because we are trying to open the link on a mobile device and needed to open it on a computer. It sounded rather ridiculous considering they are T-MOBILE, mobile is actually a part of their name! She suggested calling customer service, but basically let on that they wouldn't be able to help us either. I reluctantly called customer service and left. Unfortunately that was the only thing she was right about, customer service was absolutely no help at all!! They suggested that I visit a store. I gave up and went back to the original store where they reordered the tablet, sent me a new email, and I was able to click the link and finish accepting the order on my phone. I will not go back to this location again. read more

Iwent here to upgrade my phone a flip model they sent me home with a nice phone,cover scratch protector. They transferred all my dinosaur photos. I very much enjoyed my visit. Went back a while age to get help with another phone Danny took great care was very helpful One more problem with Email no Danny, but another kind person spent lots of time helping me out. Wish I could have done this in my hometown but they just do not know how read more

Originally I rated this location with 1 star due to the incompetence of one of the service representatives. When I returned to get her mistake rectified, I was well taken care of by a knowledgeable and friendly person. read more

I went to upgrade my phone and had one of the best customer service experiences I've ever had. Braxton helped me out and was awesome. He didn't pressure me into buying anything extra; if he asked if I wanted to get a certain product and I said no, he said ok awesome and moved on. He also told me some details about the warranty that I've had for two years that I never knew. He was patient with me when I was deciding what new case to get (I'm bad at making decisions) I never felt rushed or pressured into anything. The only thing that kind of sucked was they only gave me $22 for the iPhone 5c that I traded in for my new phone. I know it wasn't Braxton himself coming up with that, but $20 for a $600+ phone??? Given it was two years old, but there literally was no damage to the phone, I had it in a case the entire time I had it, it worked perfectly fine besides being a little slow, paid every phone bill over a week in advance almost every month. That's mainly the reason for not giving 5 stars. I mean, couldn't they have done like at least 50 or something? Whatever I guess. The case I ended up getting was on sale for just about half off and he didn't even know until he scanned it which was a nice surprise. Can't complain though, I love my new iPhone 7! read more