Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Excellent store and people! Have always had what I needed at a reasonable price. I found a leak in…read moremy hot tub from a broken gasket on the heater, went down to find him in the parking lot, closed but he asked what I needed...showed him the gasket...he looked through his truck, didn't have it and opened up the store to find it for me. Good people that work there that are willing to help with parts and advice.

Hands down an amazing experience! We could not be happier with our spa. Kim, John and the crew were…read moreamazing every step of the way. They answered all our questions and never pressured us. The delivery and set up was top notch! I highly recommend them.

This rating is SPECIFICALLY for the Kaysville, Utah location and with phone number 801 494 5446…read more After reading all the bad reviews and one star ratings I was VERY concerned about ordering from them. But after talking with the lady who answers their phone she was very cordial and extremely helpful. I expressed my concerns about shipping times and possible damage for the spa jets I wanted to order. She confirmed the parts were in stock and assured me they would ship out the next day which they did in fact! We discussed careful packing to prevent damage as well. Five days later I received the spa jets via USPS. None of the parts were broken fortunately however they were all just in a bag and not a box. She gets 5 stars for customer service but they need to protect their shipments much better.

Bought a hot tub spa kit, called with questions regarding differences regarding new panel that was…read moresupposed to be an exact fit for my old panel. Response was, "we don't have a technician". Period, no suggestions and really seemed like she had bad weekend. Called back to say I had not received the light kit as shown in the picture that I bought. Ms. Pleasant says, the 4th bullet point down says , "bulb not included. I said it was a bit misleading, considering all of the other parts that were the say except for the light... she counters not at all it's in the writing... I call back to say I didn't get the part of the lighting I was supposed to. She says take a picture of everything you received and send it to the email.... I chuckled and said I received everthing but the light, why would I take a picture of everything I have... it's the light that's missing... can't take a picture of it??????? Chelesa got a little more attitude and I asked for her manager.... she said he's John and he won't return my call and he doesn't have to, I tried ask who she reports to, again, John and he doesn't talk to the customers... I said you are the only customer service/parts/service person there... Yep she's it all..... I'd never buy from this company ever again. They are the WORST!!

Very disappointed in this product. We have owned a hot tub for over 20 years and switched due to…read morecompany merger. We have had the hot tub for a month and have had to clean it 3 times. The first time was to get the chlorine lowered because we could not breathe comfortably. The second time the hot tub water turned green. The third time we cleaned thoroughly, filled, everything new, water turned green, and the next day the water was brown. I will never own another Bullfrog hot tub. I will go with another company. I feel we may have received a used hot tub or one that was on display.

The worst customer service on the phone. I called to possibly buy a new cover for the hot tub I…read morebought from them. Disinterested is an understatement. So disappointing and still left without a cover. I won't be back.

At the start of the summer pool season, we realized that we needed to do some long-overdue…read moremaintenance/repair to our pool and pool maintenance items. I searched several pool-supply web sites as well as the elephant-in-the-room (Am_z_n). And it turned out that one place, Sunplay.com, seemed to have the best prices as well as the most complete selection of the stuff we needed for our pool. And having found this new (to me) pool supplier, I proceeded to order several items from them. After a couple of days, I received an email stating that they had processed my order and would be sending them to me in 2 different shipments - the first was a single item (a skimmer weir), and the other would be the remaining items. I got another email when the shipment was sent out along with a tracking number for "POOLCORP". I had no idea who this "POOLCORP" was, but when I entered the provided tracking number in a Google search, I found that it was a USPS tracking number, and my item was on its way. A couple of days later, I received that item via USPS mail, and I also got another email from Sunplay stating the second order containing the remaining items had been shipped. But it had the same POOLCORP tracking number as did the first shipment. Meanwhile, I opened the first package and checked what was sent - it appeared to be the correct item; however, it also appeared to be used (it was slightly scratched/discolored and had adhesive residue where some stickers had been removed), but more importantly, it was missing some components (the pivot pins/springs that hold it in place and allow it to work). So I logged into my Sunplay account and checked their contact info - they listed both a phone number and email address; however that said they were open only on weekdays, and now it was Saturday on a holiday (Memorial Day) weekend. Nonetheless, I proceeded to compose an email asking for the correct tracking number for the second shipment and told them about the issue with the skimmer weir I had just received. Again, as it was a holiday weekend, I really didn't expect to receive a response until at least after Memorial Day on Tuesday. But I was pleasantly surprised to get a response less than an hour later in which they apologized for the issues I had encountered. They said they would send me a new weir and that the rest of my order would actually be shipped on Tuesday. They also said that they would provide tracking numbers for both of these as soon as they shipped. Although I encountered some minor issues with my order, Sunplay's customer service responded quickly and courteously when I informed them of those issues, even though it was outside of their normal hours of operation. So I must heartily commend them for being so responsive, and overall I would give them the highest ratings.

They do not allow returns if you have used the item. How can you check if the item is…read moreworking/compatible without using!! Use Amazon or similar where the return process is easy and efficient. It may cost a little more, but you will have peace of mind.

I called several pool companies to find one that could do a full inspection including for all…read moreequipment and include pressure testing for leaks. Most said they don't do pressure testing. One suggested just a "bucket" test. Kenneth from Sapphire pools knew exactly what I needed as I was purchasing a house with a pool. He not only did all the testing for me, and suggested I call his brother for regular maintenance at Steller pools. He also suggested I wait till March to put in a new liner because October was normally too cold, and the liner may wrinkle. Another company said he could put in the liner in October. Wrong advice. Kenneth did the inspection at no cost to me because he wanted to keep me as a customer. Now he has me for years. He's a smart and honest business man. Thank you Kenneth.

They were amazing! Prompt, fair pricing and very knowledgeable!! Kenneth did a great job!read more

Very impressed with the communication and professionalism of this crew. I knew nothing about the…read moreancient hot tub I needed help with, and they had to do a lot of research on my behalf and even directed me to buy a replacement part from a less expensive 3rd party. Will definitely be calling them again. Highly recommended.

Thankful for a quick response to a hot tub call. Diagnosis was quick, however, estimate including…read moreparts seemed excessive. After technician had left and put the hot tub back together it was noticed that panels had been carelessly put back leaving gaps. I did send a pic of the issue, for which they were willing to come after finishing the job they were currently working on. By that time I had already cleaned up the problem. The only real request would be to take pride in the work you do.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!