Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Hands down an amazing experience! We could not be happier with our spa. Kim, John and the crew were…read moreamazing every step of the way. They answered all our questions and never pressured us. The delivery and set up was top notch! I highly recommend them.

If I could give this place zero stars I would! Bought a replacement hose for our pool was the wrong…read moresize we didn't open package we tried to return it (not knowing about a no return policy) when we asked when buying the young girl working about returns exchanges she said uh I think so. When we tried to return it another associate ( perhaps the owner ) said no refund/exchanges. Was EXTREMELY RUDE stated this a "woman owned" business not sure what difference that would make! I'm all for women owned businesses, but this was rude unnecessary customer service ! I strongly suggest going elsewhere for your pool and spa neeeds

Bought a hot tub spa kit, called with questions regarding differences regarding new panel that was…read moresupposed to be an exact fit for my old panel. Response was, "we don't have a technician". Period, no suggestions and really seemed like she had bad weekend. Called back to say I had not received the light kit as shown in the picture that I bought. Ms. Pleasant says, the 4th bullet point down says , "bulb not included. I said it was a bit misleading, considering all of the other parts that were the say except for the light... she counters not at all it's in the writing... I call back to say I didn't get the part of the lighting I was supposed to. She says take a picture of everything you received and send it to the email.... I chuckled and said I received everthing but the light, why would I take a picture of everything I have... it's the light that's missing... can't take a picture of it??????? Chelesa got a little more attitude and I asked for her manager.... she said he's John and he won't return my call and he doesn't have to, I tried ask who she reports to, again, John and he doesn't talk to the customers... I said you are the only customer service/parts/service person there... Yep she's it all..... I'd never buy from this company ever again. They are the WORST!!

Sold me a defective heating element for my hot tub which tripped my GFCI. Contacted them and they…read morebasically told me "tough luck" and deal with the manufacturer which I did. I sent the defective component to the manufacturer and it's been almost 2 months with no response. I had to file a chargeback with my credit card company. Avoid this supplier. I wish I had bought from Amazon. So much for trying to support a small business.

Very disappointed in this product. We have owned a hot tub for over 20 years and switched due to…read morecompany merger. We have had the hot tub for a month and have had to clean it 3 times. The first time was to get the chlorine lowered because we could not breathe comfortably. The second time the hot tub water turned green. The third time we cleaned thoroughly, filled, everything new, water turned green, and the next day the water was brown. I will never own another Bullfrog hot tub. I will go with another company. I feel we may have received a used hot tub or one that was on display.

Bullfrog spas has been great throughout the whole process. We had a unique and challenging…read moreinstallation situation and their delivery guys were top notch!

The absolute worst customer service experience I have ever received. The person I talked to was…read morenamed Chelsea and we canceled our order simply for the fact that she was absolutely the rudest human I have ever interacted with. We ordered a $1200 pool light set with expedited shipping. The shipping policy says that orders placed will be shipped within 24 hours unless stated on the product page. I was told there was a 7-35 day lead time on the product I ordered even though that was not called out on the product page. That wouldn't have been an issue had it not been for the rude and condescending tone Chelsea had when answering my questions. Every time I would go to ask a question or give her context on why I was confused she would cut me off mid sentence. I will never give a business my money that treats their customers like Chelsea did. Do yourself a favor and order from a different small business. Chelsea will run your business into the ground

Tooky money after showing a part in stock on their website, then told me it's special order 4-5…read moreweeks, still waiting on a refund. Going to contact Amex and get a refund there

They were amazing! Prompt, fair pricing and very knowledgeable!! Kenneth did a great job!read more

From the owner: Call for a free bid! Sapphire pool builds vinyl swimming pools that vary from sizes 12x26 and…read more20x45. We have two options such as a Sport Pool or a Diving Pool. Additional add ons are offered: Deck Jets, Water Slide, and Diving Board. Call Kenneth to schedule a bid at 801-814-8852. Se Habla Español

Very impressed with the communication and professionalism of this crew. I knew nothing about the…read moreancient hot tub I needed help with, and they had to do a lot of research on my behalf and even directed me to buy a replacement part from a less expensive 3rd party. Will definitely be calling them again. Highly recommended.

Thankful for a quick response to a hot tub call. Diagnosis was quick, however, estimate including…read moreparts seemed excessive. After technician had left and put the hot tub back together it was noticed that panels had been carelessly put back leaving gaps. I did send a pic of the issue, for which they were willing to come after finishing the job they were currently working on. By that time I had already cleaned up the problem. The only real request would be to take pride in the work you do.

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!