This is a brand new Verizon! Amazing customer service ! Miguel was great! He saved us money on our…read morebill and we all got the new iPhone 17s!

This store doesn't deserve any stars!!! The worst service I have ever had…read more The manager was a so unprofessional and rude!!! I went in because I can't get service at my work which is supposed to be by the tower and have the best reception. I walked out with a new plan that I didn't want and was lied too!! It took me out of my grandfathered plan that I can never get back. When I tried to change back to my original plan the same day ( which I was told I could) it was no longer available. I went back in and talked to the manager about changing back and he treated me so like crap. He was with another customer when I walked in and he said "your back, what do you want now"! When I told him I wanted to change my plan back, he told me that I'll have to wait. He told a coworker to get my plan back up and he would sign it. Then he said to myself and the customer that "even though he is a manager, he still works on commissions and he really doesn't have time for this stuff"!!! My husband was furious and said, to him "and that's why you changed my wife's plan because you wanted to make a commissions"!!! the customer looked at us and said he was there for the same reason. He did not change my plan back to the original plan that was no longer available because it was a grandfathered plan that I couldn't get back. I went home and I no longer had my bundle package, which I got free with my phones when I signed up. My plan was supposed to be $30 cheaper and it end up being only $10 cheaper. I ended up calling Verizon on the phone. Spoke with some other person that wouldn't do anything for me so I asked to speak with his manager. After an hour of arguing with this gentleman, he told me he would finally get me my bundle package back. My plan would be cheaper and I also had to pay $150 for a new activation fee! We now have a bundle package, but we have commercials with it, which we did not have before. So basically I went in to talk to somebody about getting a technician over by my work to see about the service over there and instead I left with a terrible plan. Lost my great plan that I had for 30 years! I was lied to four different times from four different people! Found out that you can't have a technician come there. They just have to put a work order in and hopefully somebody will come check it out!! I still have extremely crappy service and unless I'm hooked up to my work Wi-Fi, I cannot get service in my building!! Was told the reason why I don't get good service is because I have a new apartment complex next to my work that blocks the Reception!! I found out that the store in Murray Utah on 4700 S. 900 E. is not a true Verizon store. They are contracted through Verizon and they do not care about Verizon's policies... they are only there to make their commissions. Worst experience I've ever had and I will tell everyone I know about my experience so they don't have to go through what I did!! This store is the most dishonest people I have ever worked with. I am considering changing services after the way I was treated.

as I am moving, yesterday, I went to turn in my router. The first store I went to could not accept…read moreit and referred me to a second one about 3 miles away. The second one I went to also could not accept it and I spent about 45 minutes there on the phone with a representative who is arranging to send me a shipping label. I am driving to my new home and will need to take the router with me. Pretty frustrating. Would not recommend.

My wife and I wanted to switch to T-Mobile with the hope of better service and a better price…read more I initially talked to Keila. She very efficiently showed me my options and walked me through the process of paying off, unlocking my phone, getting the necessary PINs etc., to facilitate the transfer. It took a day to get our phones unlocked and prepped for T-Mobile. My wife and I went in separately and Keila, Nick and others went through the complex set of tasks to get our phones and watches ported over. These things take time, but they got the job without any issue. They helped with the mobile app and, in short, did the best possible job one could do. I have only had their service for a day, so I cannot comment on that. But if you want to work with some kind, knowledgeable and professional people, this is the place you want to go to!

My father went to the boost mobile in salt lake City near 9800 North and the teller was very rude…read moreto the point of giving racial slurs to my father and nothing was done I suggest not supporting this store at all because one employee bad day could be a bad day for innocent people surrounding the company

Honestly, I think the phone service is not very good. But at this (1400so State St.) store, the 2…read moreguys that helped me were great. They went out of their way to make sure I got what I went in for. And a bit more. They must have been happy I was going. They took our (me and friends), picture to hang in lobby. I sure hope they changed their minds. Store/shopping, was great, 8. Was put on family plan. 4 lines for 100.$ so far so good. Thank you

So happy with my new phone and the service! The staff were so helpful and the process was so easy!…read moreThank you guys!

A super patient couple helped me set up three lines for $95 a month and offered to add a fourth…read moreline for free, but we only needed three lines. But such a great deal! They were so nice and courteous. I'll definitely return when I'm ready for another phone upgrade. Great service and great value for your money!

I needed to replace my Obama phone and upgrade my service plan. Middle of the day on a Saturday,…read morethought the store might be busy, but my day off so. .. Went to this location at 10:30 and it wasn't open. Went back @11:30, after a little d.i. browsing, still closed. Went elsewhere to spend my money.

Hector and Maria were exceptionally helpful, and really went above and beyond not only to answer…read moreour questions but to help us make sure we got the best phone to fit our needs. I always get pretty stressed out with phone service stuff because it's so confusing to me, but they made it both stress free and straight forward! By far my best experience at a Boost Mobile

Horrible experience after they replaced my screen the on off button did not work properly and the…read morescreen again with normal use they use infirer screens

I went to their location in Millcreek. The staff was extremely knowledgeable, respectful, and…read morehonest. This is the place to go for any cell phone needs!

Absolutely fantastic customer service here. Every time I've come into this Boost store, I'm always…read moretreated with kindness & patience. These guys & gals know what they are doing, and seem to really care to make sure their customers are happy & taken care of. Also, it is SUCH a conveniently located store right downtown!

BEWARE! The manager is a great guy.. but misleads you. I bought 2 phones and was told NO…read moreCONTRACT... but wasn't told I had to keep boost service for 12 months before I could take the phone to another carrier. That is a CONTRACT. Tried to move to another carrier and the phone number was successfully ported over - but then Boost blocked it. Now I can't get my number back. Went to the location in Orem.. and Anexandra was totally incompetent. It feels like these people are on commissions because they don't care. They don't try to help, they just talk through you. DO NOT GO WITH BOOST. THEY RIP YOU OFF.

Quick and attentive service from the "Geniuses" every time that I've gone in…read more It's certainly worth the full market price, but dang if I spend a ton of money every time I go.

Morea was a huge help! She was very kind and knowledgeable, and answered all of my questions.read more