Made the choice to switch to AT & T after struggling with another carrier. Let me start by saying I…read moreran into a couple hiccups while placing my online order due to Xfinity mobile and a porting of my Las Vegas area code that I wanted to keep but AT & T swooped in and helped me every step of the way. I was super excited to get the email that my phone was ready to be picked up at the store and headed in to collect it. I was greeted by an empty store and a very attentive representative. It was nice to have the time to have him go over my new phone as I was transitioning from my old iPhone 7 Plus that o have had for a very long time. I didn't feel rushed at all. The store was also stocked with many fun cases but I opted to order a clear one on Amazon because I didn't want to hide the color of my new phone. I love it...it is this aqua green color. Great service!!! I wish I could remember the reps name. He was super helpful!

Great location ,hayden and his team do a great job .could not be happier in and out .thx for…read moreeverything

Best metro store by far! Henry is super nice, gave me the best costumer service, and was really…read morekind throughout the whole process. I've gone to several stores in the area but none compares to the quality of service i received here.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

If Clayton is there, you will get prompt, no hassle, service! I've been in twice and he has…read moreassisted me both times. Unfortunately they didn't have the phone I wanted in stock, but he was happy to help me find another location and call to confirm they had it in stock. Lesson learned, call first to verify stock and then order from Clayton! Also, always remember to back up your phone at home before you go in to buy a new one, saves you a ton of time!

Not corporate, not helpful, greedy sales people, wanted to up my plan even though I told them it…read morewas fine, not sure why these non corporate locations tend to be so shady...

Didn't think I'd ever be the person writing a review for a store, much less an AT&T store. Who does…read morethat? People who talk with Philip Philips at the AT&T store at the Gateway, that's who. I had called customer service to get an upgraded phone and at the end by bill had jumped about $40, no idea why. So, got super confused and said that I'd just go into the store. Turns out the store at City Creek had closed but this one at the Gateway just opened. Talked with Philip Philips at the Gateway, got a new phone, bill remained the same, and he made sure all my data got transferred correctly. While I was there he also helped out multiple other people, everyone was super happy with the service whether they got a phone from him or not, this is the type of person you want to deal with on a daily basis.

I tried to go in at 10:00 this morning, but they weren't open despite signs online and in store. No…read moreone was in the building when I was there and I left probably about 10 minutes later when I realized no one was coming. I called a couple times between 10-11 but no response. I called around 2 and I was told that they were open at 10, no explanation. If you need something immediately for a project or work, i'd recommend going somewhere else.

I very seldom write a review but I feel that the new team at the T Mobil store in Gateway needs to…read morebe recognized for outstanding customer service! Parker and Kolby went way beyond what they needed to do to take care of me. I am now a customer of there's even though I live right above the City Creek mall. It was worth the walk to Gateway. If you are looking for a GREAT PLACE TO PURCHASE A PHONE SEE T MOBIL IN GATEWAY.

horrible! i ve been with them since 1998 and the stores are lousy. the web sight does you no good…read more they try to force you to use apps. i hate apps. won t use them! took them five days to replace my flip phone. they have gone way down since duestche bought them. very disappointing!

CJ at the Boutiful location was great. He fixed my phone quickly and efficiently. He went above and…read morebeyond to help me get it fixed before I had to catch a flight. He even stayed late. Great customer service at boutiful location

They don't honor their warranty at all. They said my phone screen was "impacted" which is why it…read morestarted malfunctioning. Do you see any impact? Ya, me neither...

Well I decided to stop by again just to see how much my current phone would be worth of I traded…read morein. I came out with a brand new phone. The sales rep who is new to the store is awesome I unfortunately forgot his name but he was awesome. They've got much better people than the last time I was here.

if I could give 0 stars I would. first I'm given the wrong phone that doesn't match my contract so…read morei have to come back in (slc store) then I inquire about WiFi and it gets added to my bill without my knowledge I fix this and get it removed because I DO NOT HAVE THE BOX and they still charged me for the box. I've spent 3 days trying to get the store manager to call me but either they call center sucks or the manager doesn't do her job. go into the store and the kid is snarky won't call anyone to help says it's her day off and I'll have to come back to tomorrow or go to a store in slc.. well no duh I already did and they said I have to go to this store since I inquired here and it was added here. Verizon is an overpriced joke with nothing but salty and incompetent employees. do yourself a favor and try any other company.

Quick and attentive service from the "Geniuses" every time that I've gone in…read more It's certainly worth the full market price, but dang if I spend a ton of money every time I go.

Morea was a huge help! She was very kind and knowledgeable, and answered all of my questions.read more