Cricket is a ridiculous and horrible provider who care nothing for customer service, have seemingly no way for the left hand to know what the right is doing, make no effort to fix, change or tweak any of their customer service policies or politics. I have almost never had a good experience actually going in to a cricket store - but even fewer good experiences over the phone or online... Whew... Feels good to let it out. And that being said... I found I needed to actually go in to a service center so I found one near where I was going to be this morning. There is usually someone in line, and if not, they somehow find a way to make you wait anyhow. So let it be here. The guy at the desk was calm, and able to deal with more than one customer. That sums up the positives. I went in to split my account from my exes. I tried this over the phone a few weeks ago and was told that I would have to pay for that month twice to reactivate both phones since the bill had already been paid. I think not. So I went in today - on the day my bill is due. The guy calls customer service and they tell him the same thing, I have to pay the bill first and then they can split the phones and I will have to pay for one of them twice.You are shitting me! NOPE. There is only ONE day in the billing cycle where Cricket can split the accounts without double billing me and assuring I get both same numbers. So you see my point... cricket sucks. Am I frustrated? Yes! Am I a handful? yes! Do I have every right to be upset over the ridiculous practices, the inconvenience, the time suck, the fact that no one told me this when I called them on the phone or the fact that I couldnt have done it yesterday because it was New Years Day? YES YES YES! So when I show that frustration, when I get upset, when I raise my voice a bit because I am upset; because I am slightly bipolar (look at the sparkly stuff!); because I am led by my emotions... you are undoubtedly a little put off. But your job is customer service. Trying to calm me is one thing, reacting because my understandable frustration is making you uncomfortable, is not. Try EMPATHY. It will go a lot further. It would be lovely if all your customers had big smiles on their faces and songs in their hearts - but that just isnt the way life works. And I bet if Cricket handled itself like a professional company who gave a shit, their customers would be more likely to smile and sing. But until that time, you show me respect and empathy and I will be far likelier to do the same for you. read more

Decided to go into a store to open my new account after my spouse had received no response regarding an online order. I received very good and friendly service from the new employee. My account was set up and I was happy. My issues began when I got home and logged on to my new account online. I discovered that, although I had only paid for my chosen plan at the store, my account was set up on the highest costing plan. I changed that myself right away, in addition to setting up my AutoPay. When I went to turn on my PIN security however, I found that I was unable to set up my PIN, so I contacted customer support via web chat. They asked me for my PIN and security answer. I told them I did not have one, as I had just returned from the store about 15 minutes prior to starting the current support chat session. The support person said that it was set up and they could see the answers. Fully confused, I asked if I had to go back to the store, to which the support person answered affirmatively. I returned to the store and found the same salesperson, who happily gave me my PIN and security question answer, and explained that it was store policy to do that on all setups so that everyone could have access to their accounts. This doesn't sit right with me. After returning home, I logged on again to change my PIN and security question. I found that customers are unable to change the PIN and security question on their own. Unbeknownst to me, because I was never told to choose my PIN and security question, these are set up at the time of activation. (If you order online, you are prompted for this information before your order is submitted.) I had to do a web chat with customer support and have them do it. You can also go into a store, where your I.D. is checked and they might help you reset it, but since this particular store takes it upon themselves to decide what your personal PIN and security question is in the first place, well, I wasn't about to trust them to reset my information and not make a record of it for their possible future manipulations of my account. To be clear, anyone who has your number, PIN, and security question answer can go in at any time and change your plan (to a higher priced plan) without your knowledge or consent. If you're like most folks, you won't check your account until the payment is deducted the next month, and by that time, there are no refunds because it looks like you're the one who made the change. Both the PIN and security questions to very non-secure, generic, and easy-to-guess settings by this store, so if you got your phone or SIM activated here and don't know what your settings are, you're taking a chance with your phone plan security. Just a heads-up. read more

Came to this Cricket location on a Saturday, when their stated hours say they are open until 7pm. Got there at 5pm and the door was locked with a "back in 30 minutes" sign up. I find this unacceptable for a reputable business and it was a waste of my time to come here. And now I'm out of luck getting my phone issues addressed until tomorrow. Very frustrated. read more

I was a Cricket customer for more than eight years. Thanks to the horrid service at this store, I now have a MetroPCS phone. When I entered the store, planning on getting a Cricket phone for my spouse, I asked how much it would cost to port over my phone number from MetroPCS and said that I wanted a Motorola Moto E3. The woman, who was called "Tiffany" by other customers who came in later, stated that it would be free if I changed his phone from MetroPCS to Cricket. I gave her his MetroPCS account information and said I wanted to port the phone number over. But, when we asked for a printed copy of the TOS -- which are displayed on a tiny little screen and which state that if you want a printed copy you can ask for them -- she said she didn't know how to do that and called her boss on her cell phone. She said her boss told her to tell me that in order to get a printed copy of the TOS, we would have to print them out at home from the website. Then, when we gave her a credit card to pay for a case and a month of service, there was an additional $25 charge on the ticket. When I asked, she said this was an "activation fee." There is no signage about any activation fee in the store and she had not mentioned one previously. I asked to speak to her boss. She then claimed that she couldn't call her boss and that the person she had spoken to before was not her boss and that her boss never came into the store. We called Cricket customer service and was told by a supervisor that she "absolutely should have informed us" about the activation fee from the beginning. When I had him repeat that to her, she just sneered. The best we could get from the phone supervisor was to reverse the port so he could go back to MetroPCS. The store apparently operates fraudulently, lying to customers, hiding fees until checkout, and refusing to provide a readable copy of the TOS even though the copy on the minuscule screen says that a printed copy is available on request. In addition, the other customer was there to complain that her mother had been sold a used phone after being told it was new indicating an apparent pattern of deceit. Instead of moving my spouse to Cricket, I left the store, went to the nearest MetroPCS store and ported my number to that company instead. read more

Well u get what u pay for on this service u cannot i repeat cannot acess your call logs thru the my cricket app if u r a parent checking up on your kids this is not the service for u and the guy who started my service threw away my old sim card before transferring all my data i went bk like what happened where is it and the mgr threw it away u get what u pay for and i called customer care got hung up on once transfered to a message line then only on the third time did i get my needs taken care of almost as bad as boost mobile customer service they r the absolutely the worst but cricket u r neck n neck with them step it up caller logs on the mycricket app is basic standard feature even boost has it knew there was a catch read more

I have been a Cricket customer since 2001 and I love them! I've loved never having to worry about minutes, texts, and data! I moved across the country this year and the CS member at the Hall location made it quick and easy to get a local number and an awesome new phone. The store was very clean and organized. The guy behind the counter, Edgar, greeted me as soon as I walked into the building. I live in Hillsboro and get FANTASTIC coverage! I love that I can venture out to Seaside and up to Mt Saint Helens and still have fantastic coverage. I strongly recommend Cricket and especially the service at the Hall location! read more