Honestly, T-Mobile has always had FAR better customer service than the three letter Carrier I came…read morefrom. I'd spent years stuck with that crap carrier due to my ex being a first responder, so he had to be on THAT network. But my GOD I had so many BAD experiences there. I stopped in because my previous carrier experience was so bad that I do NOT trust that anything is done right or the first time. I had been in about a week prior because I bought a new iphone at Apple and needed it activated. And my # had been suspended because I'm a FUN person and drank too much Tequila, flipped our kayak at Lost Lake and lost two iphones. Yes ma'am two. Not just one. HA!! Well not only was what I asked done the first time but it's SO easy to get help there it's weird to me. I got so used to the awful service and experience I had that it's hard to believe you CAN in fact get good service. Just follow the magenta. It's my favorite color anyway. Maybe that says something. I do LOVE T-Mobile!

today I met Aaron the customer service rep that helped me set up both of my lines. It took less…read morethan 10 minutes. He was friendly kind of nosy. Overall, it was a easy experience. He did not pressure me to apply for a credit card or to purchase the new iPhones from him directly told me to come back. If I had any issues I went to Apple was able to activate the phone no issues

T-Mobile is, by leaps and bounds, the single scammers company I have ever encountered…read more I went to their local office in Tigard, Oregon, and was constantly assured that would correct the scam phone number, and associated equipment, that this crap company assigned to my account. When I called their "customer service" line, they had no records of these encounters. I escalated my concerns to, ultimately, the president of the company, whose minions promptly refused to correct the overcharges, some $1800, caused by their obviously illegal subterfuges F*ck TMobile! Never do business with them. They are thieves

Went to this location to find out why my bill was raised $5 per line. The Manager named Greg was…read moreamazing he explained why the plan went up but was also able to save me money off my internet bill. He also got me a promotion for a tracker for my dog. It is only $1 per month. I really appreciate all the help I got at this store and I highly recommend it.

I'm not surprised about this business which has only five-star reviews, very reliable, fast, and…read morehonest he quickly fixed my phone and refused to charge me appreciating that kind of business. He earned me as a return customer for sure highly recommended.

Great service from H. Phone fixed, friendly customer service, fair price & transparency through…read morethe repair. 5 star service Definitely recommend this small business.

If all I was reviewing was their ability to replace my Pixel 9's screen competently with quick…read moreturnaround, 5 stars. But there are dozens of stores in town that can do that. What left me completely frustrated was their inability to communicate in what seems like the minimum for retail phone repair. I took my Pixel 9 to UBreakIfix as it's Google's repair partner. The tech who worked the desk checked TWICE with someone in the back to verify the warranty coverage on my phone's screen, assured me it was covered, produced an estimate receipt with the number $0 as my price and sent me away. Two hours later I get a voicemail with a mumbly messsage about how it wasn't covered by warranty and something.. something on Google's end, and the call ended abruptly. When I called back and I asked if there was anything due, they told me I was on the hook for the $240 replacement cost. I was told they checked with Google AFTER they had completed the repair and was denied warranty coverage. The option offered to me was that they could undo the repair and "I could try my luck with Google's mail-in repair warranty service..." Seems like someone monkeying inside my phone multiple times would definitely affect my chances of getting it covered, so no. Plus the loss of my phone for however long it took Google to mail it back. So I paid my bill and left. I don't know why they denied coverage and UBreakIFix wouldn't tell me, so I guess it doesn't matter. But when your auto mechanic is knee-deep in a transmission replacement and he finds out it's going to be $2000 more dollars to put it all back together. HE GETS ON THE PHONE TO THE CUSTOMER before reassembling the transmission. This is a minimum level of retail communication, not "We can take your transmission back out if that would work better for you."

I wish it were possible to give a company less than one star. For the past month and a half, I've…read morebeen trying to use this company because Google has an issue with their Pixel phone, and the recall fix--replacing a battery--is assigned to this company. I've made appointments and shown up on time three different times over this period, yet my phone still isn't fixed. Each time, they were missing one or both of the required parts for the recall. They had my phone number and appointment on file, but they never called me in advance to let me know they didn't have the parts. Not only was I disappointed, but it seemed everyone in line had a similar problem. During my three visits to their Washington Square location, I never once saw a single person get helped with any issue. I have never encountered such an inept group of people running a store. They were full of excuses for every situation. I watched nothing but people walk in, only to be told they couldn't be helped and leave frustrated. I wish I could say my story was the worst. The man next to me yesterday said he'd been trying to get help there for over six weeks--I'm only three weeks into this ordeal.

I have been with Consumer Cellular for years now and I still can't believe what a unicorn they are…read more There customer service is downright lovely and helpful. Their prices are extremely reasonable and they're not trying to take advantage of their customers. There's no hidden charges or sneaky small print. I tell everyone I know to get their service from CC. I have never had such a consistently wonderful experience with a cell service provider. They give me hope for the way that businesses can operate, putting customer needs first. Couldn't recommend them more highly.

We have had GREAT visits to this location and help from this store staff, and we are so…read moreappreciative of all their assistance! I got my pixel 10 here and they were very good at getting it set up for me AND transferring data from my old phone to the new one. I plan to return this week to get some more help with erasing data from the old phone so it can be donated, and helping me know how to best preserve the battery power on the new one.

Fast, friendly affordable and very knowledgeable. Was done within a few minutes. Replaced iphone…read morescreen and was able to bring smiles to my moody teenager's face in the process.

Service was awesome! Got my iPhone charging port cleaned out for $35. Was in and out in 5 min and…read moreno wait. My new go-to for any tech needs.

If you love getting ragebaited by incompetent customer service representatives and being placed on…read morelong holds, then Verizon is the company for you! If you're like the rest of us and want fast and efficient service, please take your business elsewhere. Their customer service is not only hard to reach but is also usually a complete waste of time. I have spent long phone calls accomplishing nothing. They either drag you in circles or tell you you can't make changes/updates to your account.

Benjamin was excellent | Quick service…read more It was my first time coming here to get my phone upgraded. I didn't realize that you can book an appointment, so I just walked in and had two folks ahead of me. I ended up waiting only 1 minute before being approached by Benjamin. He was friendly, knowledgeable, and helpful. He helped me upgrade my iphone 13 pro to a iphone 17 pro. I've had this phone for 7 years. He looked up my plan and customized my order to what I wanted (silver, 512gb, keep my old phone). He looked up any promos and ways to bring down my total monthly bill. He had me sign some papers electronically, and I was out the door within 40 minutes. I synced my phone myself at home. The whole process was about an hour. The store is bright and clean. Lots of clerks available to help. I will come here if I need any assistance. Thanks, Benjamin!

Stopped in while I was already in the area to ask a completely unrelated question, and the ever so…read morehelpful Miss Mikayla not only got me the answers I was seeking, but also helped me to save an additional $10/month on my personal cell phone bill, which I wasn't even expecting since I am already an AT&T Mobile customer and have been for well over a decade. So nicely done, AT&T. Way to step up and go the extra mile, even in the little things to reward your long-time customers who have already proven their loyalty, instead of only ever striving to gain new accounts/business only. Excellent customer service, Mikayla! A++

Tanus was super personable and I appreciate his in-store help for which I'd give 5 stars, although…read moreI'm confused as to why I was instructed upon trading my old Galaxy to a Galaxy S23 in 3/2023 that it was a mandatory "trial" for 2 monthly add-ons: (1) "Protect Advantage" (showed up as $13.60 on my bill) (2) "Next Up" ($6 on my bill) Tanus told me that I had no choice but to keep these two features on as a trial, and then wait exactly 30 days whereupon I could cancel both of these and have no charge. When I called AT&T their initial answer was Next Up "absolutely can not be refunded." After I talked to the call center manager though at least he was willing to acknowledge that this is misleading.