The service I received was amazing! I needed help with my billing and Ivonne was so kind and…read morepatient with me! I would recommend this location!

This store is terrible... just had a question and they made us sign in and wait. 3 customers were…read morebeing helped at the time. A 4th T-Mobile rep came out of the office to help. She then went into the office and left us. Waited for an additional 5mins and left. Does T-Mobile even care about customer service any more??

If I could give them a 10 star review I would the salesmans name was Jack he help me out on the…read morebest deal on a phone for my daughter he also got me the best deal on a phone case and charger I would highly recommend this business for anyone looking for a phone service or new phone.

I ordered some items on Wish to be picked up. When I arived at 17:56 (had some trouble parking),…read morethey had already closed. This was still in their business hours, yet the store was dark and empty, and locked.

This review is long overdue-- I tried writing a few weeks ago and my computer went out so it didn't…read morepost. My husband and I went into this location since my phone broke and I was looking to see what options I had. It is right by our house but it was the first time we stopped in there. There were two gentlemen there who were extremely helpful. We were helped right away-- when I was asked what kind of phone I was looking at, I explained the things that were important to me and the reason that I was there. We were very impressed and really appreciated the fact that he did not try to push a more expensive phone than I wanted. I ended up with an IPhone 5s as I didn't want to pay the extra price for a IPhone 6-- he didn't even push try to push it on me. Not only did we not feel like we were being harassed or pressured by 'typical' salesman pressure, he stayed after closing time to get us taken care of, on a Friday night at that! I upgraded my plan and because of that, I was unable to transfer my phone number-- but he tried calling many different resources to see if there was any way possible as he knew that I really didn't want to change my number. Even though it didn't work out, we still really appreciated the fact that he went out of his way to at least try. We really loved this location and will definitely be stopping there for our future purchases. Would recommend working with these guys to anyone!

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

I first went to a T-Mobile at a different location with issues with my 90 yr old mother's phone…read more Without looking at it to see if there was anything that could be done they said they couldn't help. Next we made an appointment with the Apple Store. Let me just say they're not geniuses there. So then we came to this location and spoke with a young lady named Cheyenne(sp). She went out of her way to help us. She explained and worked with us so my mom could use her iPhone. I wrote a review for the Apple Store and said that they should hire this young lady. She's intelligent, empathetic and helpful. Had great experiences at this location. First got help from a young lady named Cheyenne who helped my 90 yr old mother with her phone that an Apple genius couldn't help with. Today 03/04/2026 we went there again since we had such a great experience previously. Today we were helped by two young people. The second person by the name of Genesis. She was extremely helpful and friendly. She made our experience seamless. Anytime we need anything we need with T-Mobile we will definitely come to this location.

They were blaring music when I walked in and not paying attention to the customers one of the floor…read moreworkers was pretending to be busy while I stood there and waited for service. Finally, somebody approached me, asked if they could help me and then put me on a waiting list when She could've clearly helped out so I left. there's other locations that do better and I know this location can do better.

So the store opens at 10:00 I got there about 10 min before 10:00 a.m…read more The worker the guy was parking at the same time I was. You know he turns the lights on proceeds to walk the flags out to the road and I understand that it was still 10 minutes before the store opened. However it is now 10 minutes after 10:00 a.m. which is the store opening So I look to the right of me to see if he's coming up the sidewalk and then I look to the left and he's coming out of the Dollar general store with the bag of stuff and the stores to open at 10:00 am. And I have been here twice already to have my phone fixed and never had an issue the store opened on time He seen me parked in front of the store when he parked and walked up but regardless if he didn't know if I was going to the store or just waiting in the parking lot the point being there's a 10:00 a.m. opening time 10 minutes after 10 11 minutes after 10:00 he comes out of the Dollar general and the store is not open yet.

I don't recommend this Shop at all, and the reviews speak for themselves. If I would've known from…read morethe start, the problems it would have gave me. I would've never gone to this location to get my repairs done all my iPhone, the lack of quality that they don't even understand how to do on a battery replacement is unfortunate and I'm glad they refunded me because they didn't wanna fix the issue and only gave me a refund to resolve this. I will never go back here.

I would personally like to thank Laurie. She was fantastic! We have been trying to solve a phone…read moreproblem (calling 911 with the SOS touchscreen button) for three weeks. Spoke with the AT&T store at Arrowhead and was told we were out of luck and to call AT&T direct. Called them, they called the manufacture and was told to buy a case for the phone. (Pantech people don't even know the phone they develop!) so the AT&T guy advised to us an upgrade on another line and toss the phone. Now we get to the store meet with the greeter who we show the problem. He shows us a couple phones after looking at ours. We hang out for the next rep that turns out to be Laurie. So check this out. She grabs a phone out of the box due to the demo on the wall not working. Then it happens. This wonderful lady lets us know to take the lock code off the phone we have and guess what?! Problem solved!!!! So lets recap.... AT&T store at the mall, AT&T corp., manufacture, and a greeter.... I run a million dollar a month store and I would hire Laurie to cover all these people and pay her triple! Common sense, logic, product knowledge, and customer service! Gets no better than what Laurie is! Thank you so much Laurie!

Andres today was a total jerk and def would not recommend this location to anyone. Just looking to…read moreget a return done but snide impolite service was what we got.