I moved back to the area not long ago and needed to change my cell provider for better coverage. I…read morewent to the AT&T store looking for a few answers. I was told my phone was locked and wouldn't work, so I need to purchase a new phone. I said, I didn't want a costly phone and was told, $95.-$100 per month w/ service. Then, the two employees who never stood up all while we were talking, directed me to the local MART for a GoPhone instead. I came home to a flyer from AT&T wireless and went online to check it out. I chatted w/ Jessica and within a few minutes she priced a new phone and service for me which was reasonable. I told her what happened at my local store and she asked about my current phone. Come to find out, I do not need a new phone at all. Imagine that. Maybe next time, the employees should stand up when a potential new customer walks in so they can see who to speak to. And don't lie to me. I understand trying to make a sale, but if I need anything in the future, I will deal with AT&T online.

From the owner: AT&T, serving over 81 million wireless customersread more

Had outage for over 24 hours.. not bad weather related. Couldn't get through to their customer…read moreservice that day or the next and their website was even down to check why or request credit. When calling back a couple of weeks later, they put me on hold for almost an hour and claim because I don't remember the exact day and "didn't call in the day of the outage" they cannot issue me a credit. So they screw up, and you cannot contact them to find out why or request credit then they blame YOU for this. Unbelievable. Its like someone shooting you and blaming you for standing in front of the bullet.

Vyve sucks! Worst service ever! Called 15 times to get loop after loop to jump threw... horrible…read moreservice and the customer service is even worse

I ordered items that needed to be installed on my car. I made the appointment for installation a…read morelittle farther out than usual because of the item availability being long enough that it conflicted with a trip. The salesperson assured me that the items would be there, ready to install on the appropriate day. They were sent back because I didn't pick them up (while out of town per my previous conversation with the store). I'm not allowed to call the store, which I would have done quickly enough to have them hold the items, because they don't allow calls directly into stores. No one in customer service seemed interested in helping fix the problem that they caused. I was on the phone for over two hours with people who weren't focused on customer service at all. It was the worst customer service experience I have ever had.

If I could give negative stars I would but have to at least have to give one to post this. Went in…read moreto try an get my Garmin updated. I know for a fact that they can, done it before in Indiana. I'm a driver and a military veteran. The smart Ass at the customer service said they can't, or won't maybe the case. Was very rude, anyway sitting in their lot bouncing their wifi to try and do it myself. In Indy all I had to do was drop it off and came back about an hour later to pay for it and pick it up no problem. Funny the it person there said I could get it done at any best buy......SMDH

I have called them twice with issues which they unfortunately have not been able to deal with in…read morehouse. I am a fan because although they could not help me; they gave me the information I needed as to who could on one issue, and why the idea I had wouldn't work on another instead of just saying "sorry, can't help". I give them an A+ on customer service and won't hesitate to use them in the future.

From the owner: At Second Hand Wireless we buy, sell, trade, repair, & recycle cell phones including iPhone, iPad,…read moreand other apple products. So if you need an iPad screen repair or looking to buy a used I Phone or want to check out used android for sale, come check us out.Second Hand Wireless is also offering now Solavei Prepaid services. If you can't bear to part with your current phone, don't worry-most unlocked GSM phones will work GREAT on the Solavei network, including most iPhones. We have Galaxy S4's for AT&T, T-Mobile, Verizon, and Factory Unlocked models in stock.We have a brand new Sony Smart Watch 2 for sale. It's an amazing watch that integrates your Android Smartphone with your watch. Come in and check it out.When your cell phone breaks, or you simply need a new one, come see 2nd Hand Wireless. We carry an extensive variety of phones, at an amazing price that we blow away retail. Also, at Second Hand Wireless, we buy your unused cell phones and recycle them as well.

Been here two times and both times they did amazing! Very nice people that work here.read more

Soooo, Nova Scotia, there I was ... my charging port on my iPhone 12 Pro wasn't functioning well…read more Thought it was all jacked up (which it was). None of my lightning cords would charge so I'm thinking, "Crap! I gotta get a new phone ... but I don't wanna drop cash on a new phone!" Fortunately, I was turned onto these guys and man, am I thankful. What would've or could've been a $150 - $1K repair/new phone turned out to be a $20 solution! Simple cleaning & it works great. The big man working the desk didn't even charge me!!! Super happy - not because I was give a free service but because this guy knew the game, did a quick troubleshoot, and fixed the issue in the most efficient way. Thanks CPR!

This location does a great job of making a hassle of a situation (we don't buy new phone's until…read moreour old one gives us no choice) a good experience. They do a great job of taking care of the issue at hand, and don't try to sell you a bunch of stuff you have no need of.

I had the best service I've ever had in my life at this AT&T store. Artie was able to fix my…read moreelderly mother's iPhone 8 Plus that no one else could fix. Took it to 2 Apple iPhone specialist, they couldn't fix it. Took it to a couple other AT&T stores they had no idea. Artie became as intrigue as I with why the phone was doing what it was doing and he never gave up. He dove so deep into the settings he fixed the unfixable new (6 month old) iPhone 8+!! All his fellow workers agreed he is amazing and a gold star employee!! If you have phone problems go to this store the entire staff is A++ and if you are lucky enough to get Artie I guarantee you will be happy!!!! Thank you Artie!!!

Great T-Mobile location. The worker was great. He was very quick. There were four people in the…read morestore at the same time and we were out in 10 minutes they also have a very good theme song Do do do DO do

The manager here is very rude and was not helpful at all. She is not a pleasant person. Customers…read morecoming here shouldn't expect any help from her. Might as well go to legends to get the help you need since she won't. I will be calling corporate and complaining about her. She should not be a manager.

Excellent customer service via De Von at the Shawnee Mission T-Mobile store. Had a OnePlus 6T phone…read morewhich i've owned for over 2 years. Suddenly beginning of August, every call would drop at 3min 10sec. After investigation, many complaints arose with the same issue. This occurred after a software upgrade took place from OnePlus (Chinese). No time of a fix was given, so i decided with De Von's assistance to upgrade to a Samsung A71 5G. Without giving specifics, De Von was able to provide a sizeable discount being the issue with my OnePlus was not one i had created. He copied all info onto the Samsung and was very patient while i checked every aspect of data to ensure nothing was missing. I highly recommend asking for De Von if you are a T-Mobile customer. Just a side note, Samsung no longer makes their phones in China, but rather Vietnam which is totally fine with me.

The store manager is a bubbly fake inconsiderate child who should be bounced to the unemployment…read moreline. She is extremely rude and I left so upset I cancelled my service after being a customer for twenty years. I will not pay for a service where I am treated like a dog when I go in and ask for help. One star is generous.

During my most recent visit to the store I was very pleased with the customer service provided…read more Every staff member checked on me not knowing I was already being helped. They worked together as a team answering questions the others didn't know. And they were very kind and patient while helping me. Thank you verizon team for a wonderful experience!​

The staff was courteous in the St Joseph location would recommend this highly not so much in…read moreMaryville office.