They fraudulently sell you a "free" upgrade for 6 months-…read more"just cancel before the end date to go back to your original plan. Absolutely no change in charges." They immediately start charging more for this, then when called they say they have to research and call you back, they don't. I call again, there are no notes of my previous call, same thing all over again. 3rd call - finally taking notes, supposedly, then they are going to finally submit a refund for review...Now I'm waiting for that call back. It's infuriating

From Anchorage, Alaska -- If you enjoy watching your router dumbly blinking its pretty little green…read morelights at you while your Internet lies dead as Julius Caesar sometimes for hours, even most of a day, OFTEN, then GCI is the Internet Service Denier for you. Expect to be off line several times a month. If you enjoy speaking with bored, dour customer service people with accent patois so deep you may need a translator at your side, then GCI is the way to bliss. In fairness, when service is miraculously up and running, it is pretty good. But one "aw crap" wipes the slate clean, remember? Expect many many aw craps if you decide to use their dubious and terribly spotty "service." I wouldn't and do not recommend this outfit for anyone. Find another way. Caveat -- as they say -- emptor. *NB--This review was originally posted under "Gci." Show less

We got some phones and one was over heating and hot and we just got it- the other company said it…read morewas battery related but we just paid for it and suppose to be new battery- and I got my phone fixed and paid for new battery and same thing- suppose to be a apple battery I paid for but I'm not sure it is-

I've gone here multiple times for multiple problems when it came to my phone and gaming devices and…read morethey were so helpful. Highly recommend!!

Rob was very helpful, great customer service the best I've had personally with a phone service…read morecompany/ in person store. Highly recommend.

If they tell you that you can get 5G in Alaska, they lie. Do not use Verizon. They have slimy and…read morefar less than ethical business and advertisement practices. You will only ever get 4g LTE even though technically they say you could get 5G and you will pay for 5G, but you will never get it. I have submitted to the BBB and the FCC. Because after two years and hours on the phone with them and going to their stores and working with their top technical people, the only compensation they offered is $20 for 12 months. I have lost business because of this because I cannot use my phone for anything other than phone calls and texts unless I am connected to Wi-Fi. Stick with GCI. I even have screen texts from their technical people saying they would never use Verizon for the discounts, and that it's true, Verizon can only get you as high as 4G LTE in Anchorage. So their advertisements are a lie. But they use technical speak and their contract to say that they offer LTE and 5G, but you're not guaranteed the 5G only it doesn't say you're not just says it offers both. You won't get the 5G, trust me. But sure gonna pay for it. I would give them a zero star rating if I could, but unfortunately yelp doesn't allow that.

Went to gci to set up internet service on news years eve. I checked three sites including their own…read morewebsite to make sure they were open. Got to the store not open.... someone give the memo to the 8 employees sitting in there at 4:22 with the doors locked.

I came in to deal with a rather unusual circumstance on behalf of my mom. This was not a regular…read more"dat to day" issue, however, the service I received from Anthony and Elpi was exceptional. Both were very courteous, professional, and took the time to fully understand what needed to be done and executed it flawlessly. Thanks guys!!

AT&T, this is beyond frustrating…read more Your posted hours online say you open at 10:00 AM. The sign on the door also says 10:00 AM to 7:00 PM. I arrived here at 10:00, and now it is 11:05 and the store is still not open. What makes it worse is the phone number listed for this location is just as bad. Sometimes it automatically hangs up, other times it rings with no answer, and then hangs up again. That defeats the whole purpose of having a store number if customers cannot even reach anyone for basic information. If the store is going to be closed, delayed, or opening late, at least put a notice on the door or update the hours online so people are not wasting their time sitting outside waiting. That is basic customer service and basic respect. Even UPS just showed up and no one came to the door. They are literally leaving things outside because no one is here. This is exactly why people get frustrated with AT&T service. Bad phone support pushes people to come into the store, and then the in-store experience is just as bad. Treat your customers better. Update your hours. Respect people's time.

Julie really helped me out getting a new phone. Really went above and beyond in her service.read more

Nutz And Gadgets Staff went over and beyond to make me feel safe as they worked on my phone. ( I…read morewas extremely satisfied they fixed my phone in minutes)I had to wait more than 3 weeks for an appointment with Apple Nuts and Gadgets and me in and out the same day...they have Some restrictions in place due to Covid.

Great customer service and probably better deals than anywhere else in Anchorage (best out of 4…read moreplaces I've been)

Drew is the man to see for a broken Shift key. I thought I could fix a sticky shift key myself and…read moreI ended up breaking it. I let them know what happened and they got my MacBook fixed up in tip top shape. There was a little bit of a wait but fortunately they had a new key in stock so I didn't have to wait for parts to be ordered. Very pleasant experience and next time I'll be sure to avoid popping the key off myself and come in to the Apple Store straight away.

Purchase of a pair of wireless iPod earphones. The noise cancelling abilities of the iPods tied to…read moremy iPhone 16e worked.