A new location but the same excellent service. Friendly, knowledgeable technician. My phone froze…read moreand was not able to fix. Ak Phone was able to fix in minutes.

Very professional and helpful staff! I have been a customer for more than 10 years! He had a shop…read moreat Northway Mall for many years before he moved to this new place. I had my IPhone 4 repaired my him and have been a loyal customer since. Even now I moved to Washington State, I still have my broken phone mailed to him for repairs. He always offers the best price and excellent work!

5-stars for the folks that work here, they are fantastic…read more 0-stars for Verizon customer service, that will force you to come here. Seriously though, these Verizon contractors are way better at fixing things than Verizon themselves. I talked with a Verizon rep for 5 hours online, trying to activate an e-SIM. They ultimately gave up on me. I came in here and it was fixed in 3 minutes. I had a 2 hour experience here trying to get a physical SIM. I had an iPhone 14 Pro Max...until Friday when someone connected to Alaska Airlines stole it from me at LAX. (how do I know? Because I was tracking the location via my laptop and Apple watch. I watched as my phone hung out in terminal 6 of LAX for hours while Alaska Airlines wouldn't let me go look for in...and eventually it ended up in Seattle, and then Kansas City...right on the Alaska Airlines schedule...) Since TSA and Alaska Airlines didn't care about anything I had to say, I went ahead and activated Applecare with theft and loss prevention. I'm currently waiting on the status of my claim, and continuing to watch my phone hang out at it's final resting place: 1416 W 25th St, Independence, MO 64052

If I could give this place a zero I would. I bought a phone here and there was a promotion for…read morewatches so I ordered one that never came. I was told by the store manager how great their wi fi routers were so we got two, one for each house. I hooked one up it was horrible. When I returned them the regional manager told me how bad they worked and how GCI was the only one that worked good in Anchorage. I was hoping to pick up my watch. They gave it to another customer, and said they would order me another. They never did. I had to go to the Dimind Center Mall to get a watch, I was there 3 days later than the promotion ran and as told they would still honor the promotion because the Tudor Verizon was full of incompetent people from the ground up who weren't capable of doing their job properly. The store employee and or regional Manager never refunded me for routers and now I'm dealing with that on my bill. NEVER use this store go to a real Verizon store. These people are horrible. The regional Manager is a rude individual who needs some schooling on customer service.

Meh. I am…read morefrustrated when you talk to someone on the phone they tell you to go to the store are you going to the store? They tell you that they can't do it properly call or do online. I am still very disappointed with AT&T's service coverage. If GCI wasn't such a shitty company, I would switch but now we have Verizon. Maybe something I should look into.

Service on the north slope sucks, they don't service their towers or maintenance their systems…read more Dropped call after call. But their big time at&t, well big time has the worst service in the arctic circle.

A descent and high quality of a sales representative. Thank you very much JOSH for the big help.read more

Most of the staff act like they don't want you there, and condescend you when giving advice. If you…read morewant customer service with a bad attitude, go to this location.

Rob was very helpful, great customer service the best I've had personally with a phone service…read morecompany/ in person store. Highly recommend.

If they tell you that you can get 5G in Alaska, they lie. Do not use Verizon. They have slimy and…read morefar less than ethical business and advertisement practices. You will only ever get 4g LTE even though technically they say you could get 5G and you will pay for 5G, but you will never get it. I have submitted to the BBB and the FCC. Because after two years and hours on the phone with them and going to their stores and working with their top technical people, the only compensation they offered is $20 for 12 months. I have lost business because of this because I cannot use my phone for anything other than phone calls and texts unless I am connected to Wi-Fi. Stick with GCI. I even have screen texts from their technical people saying they would never use Verizon for the discounts, and that it's true, Verizon can only get you as high as 4G LTE in Anchorage. So their advertisements are a lie. But they use technical speak and their contract to say that they offer LTE and 5G, but you're not guaranteed the 5G only it doesn't say you're not just says it offers both. You won't get the 5G, trust me. But sure gonna pay for it. I would give them a zero star rating if I could, but unfortunately yelp doesn't allow that.

They fraudulently sell you a "free" upgrade for 6 months-…read more"just cancel before the end date to go back to your original plan. Absolutely no change in charges." They immediately start charging more for this, then when called they say they have to research and call you back, they don't. I call again, there are no notes of my previous call, same thing all over again. 3rd call - finally taking notes, supposedly, then they are going to finally submit a refund for review...Now I'm waiting for that call back. It's infuriating

From Anchorage, Alaska -- If you enjoy watching your router dumbly blinking its pretty little green…read morelights at you while your Internet lies dead as Julius Caesar sometimes for hours, even most of a day, OFTEN, then GCI is the Internet Service Denier for you. Expect to be off line several times a month. If you enjoy speaking with bored, dour customer service people with accent patois so deep you may need a translator at your side, then GCI is the way to bliss. In fairness, when service is miraculously up and running, it is pretty good. But one "aw crap" wipes the slate clean, remember? Expect many many aw craps if you decide to use their dubious and terribly spotty "service." I wouldn't and do not recommend this outfit for anyone. Find another way. Caveat -- as they say -- emptor. *NB--This review was originally posted under "Gci." Show less

I thought I knew more about batteries than most.... I owned…read moreoperated ( as far north as deadhorse) Cars Airplanes Rc airplanes Computers All the other Alaska toys and atv's I own 3 desulfunators Basic and float chargers. Etc... I needed the best battery money could buy for my generac standby generator. The optima ( good battery ) lasted 5 yrs in there. Starting once a month. Capacity dropped. I went to get an odyessy battery but left with an odyessy sister companies battery. We talked desulfinators and I learned more than the internet had taught me. The owner operator owns 3 of the Alaska franchises. I saw an employee helping someone put a new battery in their car. Damn! Service plus !

It's called Batteries Plus, with an emphasis on the PLUS. Larry and Amanda are dedicated to…read moreproviding the best customer service. They are fantastic representatives of the excellent products they carry, which certainly make life easier for the rest of us. A big thank you to you both, Sharon U