I have long been a fan of Customcpu until this past month. I had always gotten decent service and the problems were always fixed timely, until this past month. You had my computer for 3 weeks and no one ever looked at it, so it would have been pushing 4 weeks or more by the time I would have gotten it back. I never got a call to say it was going to take longer. I finally had to go pick it up because I needed some stuff on it for an article deadline for a club related newsletter. I never dreamed when your employee told me I should have it back in a week and half that it would turn into a 3 week plus situation. I do however appreciate your employee's honesty when he indicated that he was sorry it was taking so long, but there was a large influx of business computers that had come in that took priority over mine as the businesses paid more. Maybe businesses are your bread butter and I understand businesses need their computers to function, but anymore so do most of us. I am a paying customer too and I expect to get my item back in a timely manner too. He did tell me I could bring it back and he would get to it. But honestly, I didn't bring it back, apparently you don't need my business. I realize losing the business of 1 occasional person is probably not a big deal in the scheme of things, but add many of us over time, it could be. read more