I came in looking for an Apple genius after Apple gave me this store as an option to service my cracked screen. This might be one of the only times I've ever had to walk around looking for someone to help me instead of the other way around. I meandered to the back where it said Geek Squad and asked about where I could find an Apple genius. The guy was untactful telling me that it was the car area. I don't know the ins and outs of Geek Squad and he just was t helpful. Then when I tracked down a guy near the Apple products he told me go to Geek Squad near the checkout. So I did that and told the Geek about my appointment. To which he told me they don't replace the screens there, don't even have parts for it and wasn't sure why Apple let me make an appointment to have it solved at this location. This guy was actually nice at least and gave me helpful information on where to go next. read more

Best Buy - Electronics Near Me - Anchorage, Alaska

I am very happy with the help I received here today from Coby, Ghost and Athena. I was able to find a difficult to find item with guidance. read more

I've worked in retail for more than 20 years and used to be able to say that Bestbuy was one of the better places to shop. They used to have great service and inventory that exceeded expectations. Over the last several years, the experience has gone downhill. It's difficult to find product, when you try to find an associate to help with that, they're nowhere to be found, and if you escalate up the chain, management has just a little care for the customer experience as the line level employees. It's sad to say but this type of experience is why folks shop online and avoid brick and mortar all together. read more

Guided/interactive experience, a customer such as myself, had the opportunity to purchase, inspect, and appropriately discard packaging in one instance. Despite normal humane delays, it felt like a safe place to inspect the accessories I purchased. I would love to return, it seems this location allowed people to express themselves and feel comfortable throughout their transaction. #MAHA #Fair #Purchase P.S. Hopefully discarding the packaging at the origination can increase the opportunity to recycle said materials for a better future, better than mixing the rubbish with the food at home...unless you're trying to make compost? Agriculture & Tech ;") read more

Worst service ever. Sales people give half of story. Bought a WiFi ask if compatible to GCI modem, she stated yes. Wrong answer and then returned item, but refused because they say an Ethernet cable is missing, IT WASN'T included. read more

Best Buy- I'm honestly surprised they are still open. But people like electronics and our options are limited here. I have come here several times before, and the past 5 years or so the customer service and the direction they are headed with cutting out things they are focusing on, is not good. The last time I was here (Black Friday I might add) the store was full(6pm Friday) and I literally saw three employees with blue shirts. One at the cash registers, and two people helping on the floor. Two people!! Not to mention the three guys in black shirts watching the doors so you don't steal. I wanted to buy AirPods but nobody was around to help me. Nobody manning the apple section, the computer section, the tvs, the appliances, nobody. So I left. Then I ordered them online. They have been delayed three times and it's been two weeks now. I hope they get here by Christmas at least. Their customer service is almost zero how do they even function as a store if their online services are also so bad? Not to mention the bare shelves(on any given day not just Black Friday) and the beat up state of the floors, shelves, and walls. This place needs a makeover and some people working in here. read more

Friendly, helpful staff. If you call, you will be transferred to India. It is best to go in person or order online. Overall, it is good value. They typically have good stock and a selection of items. read more

Best Buy on Dimond has to be the worst customer service store I have ever seen. I try to buy things local but the workers at this store don't get a darn. I actually needed to get an item off an upper shelf. After asking for help and waiting around for 30 minutes, I pushed over the big ladder and climbed up. and got a microwave off a high shelf. Somehow the employees wondering around didn't care if a 70 YO was up on a ladder doing their job. If Best Buy wants to be profitable they need to find a manager that can clean up this mess. read more

This store does not understand what ready for pick up means. I got the email saying my order was ready at 1:30pm. I got there at 3:30pm and was told it needed to be brought from the wearhouse. Seriously, then why did you say it was ready? It took over 20 minutes and asking 3 times when someone in no hurry carried it up . read more

I am interested in the LG NanoCell TV's one step below the super expensive OLED LG makes and 4X Better than the UltraHD 4K TV's ... We need 2 for my custom built in Back-To-Back kitchen/living room wall. I looked on Costco they had them but the shipping was ridiculous. Then I went to Amazon Prime and when I put them in my cart ... "This Item Won't Ship To Your Location". What Prime Won't Ship Either!?!? Well I had been looking at them on BestBuy and I know if you order in store they ship them here and will even deliver them for FREE. So I went to the store and looked at the TV's in person! AMAZING TV's they're in the Magnolia Section of BestBuy. So I found out from Joey my sales guy who checked if any were in stock that if the TV is $700+ you can do BestBuy 24 Month Same as Cash (just pay the minimum payment till your ready to pay it off) OKAY Sign me up! I opted for the BestBuy Visa Credit Card. Took an extra 10 Minutes to go through the app and get approved. On top of how quick it was, when I went in store the 75" TV's were $100 less than what they were showing online! I saved another $200.00 by going to the Magnolia Counter in BestBuy. They'll be shipped and delivered to my kitchen and living room in 9 days! Thanks Joey! read more

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This place is filthy. Dust everywhere, product laying on the floor, dirt on the products, one would think they don't bother cleaning at all. Customer service is autistically socially awkward. A sales rep bumped into me, I said "pardon me", to which he replied "of course". Product prices were well over the top for items that should have been much less. The whole experience put a bad taste in my mouth. I wouldn't risk shopping here and catching tetanus. read more

We made a specific trip to Best Buy in south anchorage to look again at a specific surround sound system for our home and to look around at a few things. First we stopped by the cell phone cases and had trouble finding them for our specific phones. One young man asked if he could help with anything and then when asked, he was unable and tried to find someone else, with no luck. He was polite, but we never receive any assistance in that area. No biggie really. We moved to surround sound systems; we have been looking at a very specific one for more than a year now, but wanted to check everything out. One very specific speaker wasn't working and we asked for assistance. Unfortunately after the gentleman fiddled with the system it was in worse shape than before. I'm not really sure what he specializes in within that specific department, he wasn't able to answer any questions during our time there without trying to read a box or look it up on his phone, which we had already been actively doing. Don't get me wrong, he was trying to be helpful and was polite, however went weren't getting anywhere with his assistance. The prices were higher than most other stores we had checked, or spot on, however Costco was WAY cheaper on 3 of the 4 pieces we wanted. Along with that, there was an additional mounting bracket in the sound bar at Costco, however we would have had to pay an additional $50+ for the bracket there. So, we decided on the one component they had and went on our way to pick up the others elsewhere. We saved more than $250 by going elsewhere.... and we're happy that we did our research. read more

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I went into Best Buy just to get a fire stick for the TV. It's for an elderly woman. I will admit I did not know much about fire sticks or that stuff. Apparently nor does anybody else at Best Buy? I asked for help from somebody who knew fire sticks. I was sent to see somebody in that section and they sent somebody over to me that said they could explain all about them. They were more clueless than I was. After helping myself online figuring this out, I finally got a fire stick, and went to go check out there was one person at the cash register and a whole line of people waiting. All we could hear was employees in the back grab and laughing giggling playing really loudly. You could hear it all the way out on the floor. I know it's mostly just a bunch of kids that are working there however they don't know what they're doing. This is the second time something like this happened to me the first time I came in with a computer question had to make an appointment With the computer people on the counter and I finally came back from my appointment. They couldn't help me because they didn't understand how memory worked on a computer. And the guy told me that he doesn't even know why they put him in this section because he's not a computer guy. I told him you're in Tech Repair how could you not know how to repair the Tech and he just simply answered with shorthanded so they needed somebody back here they grabbed me and put me here, but I barely know how to turn on a computer that's what the kid told me. Best Buy has gone so far downhill it's pathetic. unfortunately, I was forced to leave and go to Walmart and the funny thing about it. Was the people over at Walmart in the Tech section knew everything. How weird is that. read more

Don't expect to find much in the way of high performance computers. Not a huge selection, but on par for Alaska.

Sneaky tactics used to bait customers into coming into their store. Manage is a scam artist and wants to argue with customers. Found the same monitor online that's open box and it was on their floor. Priced at $62.99 and they wanted $99.99. I asked why and the manager admitted to so Best Buy can reel in customers into the store. Wouldn't trust these guys to help anyone that has no knowledge of technology!! Be aware! read more

Customer service is poor at best. Nothing better than asking to purchase a product and having the staff member tell me "I'll be there in a minute". 20mins later I had to go ask again and the staff member was discussing with 2 other employees what they were doing this weekend with whom. I asked again for assistance and she stated that she was busy. So I left and won't be back. read more

Just wanted to give a shout out to Jazz the cellular expert! He was very helpful, knowledgeable and fast. Great service with a great attitude. I wish I knew the other team members names as there were several great people helping us. read more

This feedback is more directed towards BEST BUY Headquarters. How the hell do you keep someone on hold for an hour only to tell them this isn't the store?!? What happened to customer service? Additionally, don't buy Washer & Dryer in Alaska! Bring that from wherever you are coming from cause Best Buy will mess your order up in Alaska. read more

I bought a laptop over the phone with their call line, we just barley got there before it closed and the employee Ghost was amazing and super helpful and got me my computer and was very helpful even though it was late, huge thank you for the over the top customer service!!!! read more

Their product is always low and it's always dirty. You see their product is unorganized or laying next to their display. I don't think anyone working at this location is proud of their work. read more

It's a Best Buy. That should tell you pretty much all you need to know. It's good for last-minute purchases...but in a world of rapidly-falling electronics prices and rapidly-shipping online retailers, does Best Buy still serve a purpose? Many things are INSANELY cheaper to buy online: memory cards, cables, all the stuff they try to get you to buy along with the big-ticket items. For big items with expensive shipping, like TV's, I supposed BB still has its place. I've been to this store a couple times and the staff were very nice and helpful. In my college years I would go to BB multiple times per week and almost always be ignored. That's one advantage of getting older I suppose, people think you're looking to BUY some stuff, and not just grazing. I mainly came here to see an OLED TV up close and personal (not really impressed, probably because the video feed into it was sub-par) and to chat with the employees about electronics, they knew their stuff! read more

Good stuff. But DAMN are their prices high. Best Buy Store north Muldoon said they had something. Drove all the way here. Didn't have it. Their inventory is f-Ed up. I went to frigid north to get a hdmi splutter. read more

2 weeks until Christmas and very few employees in sight to help costumers:/ We waited around for 20 minutes. Also had to pee really bad, was intended to be an in and out stop. read more

A month ago we purchased a new Sony Bravia TV, a JBL, Soundsystem, and Sony DVD system, we paid over $400 for the geek squad to come and set things up. One month later, we still do not have our equipment. The geek squad has twice Rescheduled us and canceled on their appointments with us. Their organization is poorly run. We are still waiting for our equipment one month later... read more

Buyer beware of return policy. You have only 14 days to return, even if product is unopened and you have a receipt and they do not gift store credit either. More competitive prices with much better return policies are available elsewhere- maybe a few days wait for shipping, but worth it. Wanted to support a box store in anchorage but not worth it in my opinion. read more

I came down here a few days ago to look for any bargains on TV Shows on DVD and Vinyl Records. This Best Buy is one of the anchor stores in the Dimond Center on the east end of the mall close to the movie theater in the old Safeway spot. This location is a little bit bigger square footage wise compared to the N. Muldoon location. The parking lot however is more condensed and packed throughout the day being connected to the mall, making a space by the entrance available only by chance when coming in from Old Seward. The employees here are more helpful and approachable here rather than at the Muldoon store. The only consistent problem I have with both locations is the lack of stock in the TV Show area of the DVDs. The last couple of times I was here, there were empty shelves on a mass scale even though there were current sale tags for the new releases that come out on a weekly basis. There are some good deals on TV seasons for $9.99, but most of the available ones are located in a bargain bin in the middle aisle going towards the High-Def TV section. These are lesser known older shows or newer shows that have been canceled after one season. The newer shows that I found on their weekly Sunday flier that are being sold at the same price are usually not in stock and if you wanted to purchase one, you would have to wait for the next shipment to arrive or order it online. There is a limited selection of Vinyl Records in their audio area. There are some decent classic rock, jazz, and Top 40 selections, but they never go on sale. The average price varies between $20.00 to $40.00, not exactly a bargain for older albums that can be purchased for a fraction of the price on CD. You're better off finding vinyl albums at a cheaper price at either Title Wave Books or Obsession Records off of Lake Otis and Tudor. The only time I considered purchasing vinyl here was when the store would e-mail me a $5 or $10 discount coupon based on the number of points I accumulated on my Best Buy card. Still, this is a good destination to stop in once a week to find $9.99 TV shows that originally sell for $19.99 or $29.99 retail and these shows change every week on Tuesday. read more

The few times I have come into this store, I am met with indifference and a 'why did you bother me' attitude. I have also not found the few employees to know simple answers to what I am asking, or looking for. They don't know what products they sell, or say they don't carry it and then I show them that they do, but it is out of stock and they could care less. They just try to get you to buy something else. Another time I came in to get a phone, they weren't too interested because it was 8 pm. at night and they wanted me to come back the next day instead, so they didn't have to work too close to 9 pm., the closing hour. The phone system is garbage. They purposely make it so you cannot ever get a 'live' person online. They force you to go through several steps, hoping you will hang up. They even say in one of the recordings that "no member can give live inventory information" etc., in other words they are instructed NOT to help you with anything. The online website is garbage also and ran by chimps. You input a search word, or words and it will invariably show you products distantly related to your search word, or nothing related to it and almost never what your were looking for, This is done on purpose. You can't just get a direct result from any search, it is always filled with other items you don't want, or search for. I only go to this place when I have no other option and because I have to have the item NOW, to get something working, or going - computer, battery for a camera, etc. I avoid this place to the point I now only go there 1-3 times a year and even that is too much. Still get crappy service, or no service. read more

Kaele Anderson was the best Geek ever!!! I was in a time crunch and he went above and beyond to get me my device back with the problem resolved quickly because I live several hours away. Thank you Kaele! read more

The staff at this store have always been nothing but nice to me and everything that I have needed has been in stock! I recently made a purchase in the home entertainment department, and Joey went above and beyond to set me up with an accessory that I needed for my entertainment system. read more

As far as knowledgeable about electronics, Best Buy employees do have it down. However, that's all the positive things that I can say about the store. I hate their restocking fee which making return/exchange process a pain. If they get rid of that, they would have more businesses in my opinion. We came on a Monday but the store was swamped with customers. Their employees admitted that was a bit unusual for their store. As we walked around, nobody cared to assist us. I finally sought out two guys in blue that were just standing around and asked for some help. One of them showed us to the iPad stationed, asked a couple questions and just walked away because we had no clue which model we needed. I guessed we wasted his valuable time. As we did some research on the internet about different features that would suit our needs the best, another employee approached and offered us some real assistance. He was friendly, courteous, and knowledgeable about the products. He singlehandedly handled three different customer groups. After quite a wait (which we don't mind too much,) we found out that the iPad we wanted were out of stock. They went ahead and ran our purchase but we had to go to another store in town to pick it up. read more

One person at register--order not processing for over 10 minutes. Ten employees standing around. A long line of customers. See anything wrong with this? Apparently Best Buy does not. read more

Mitchell and the Geek squad team really exceeded expectations for me on my project. They were clean, professional, and super friendly and helpful for all my custom install needs. They were very knowledgeable as well and went above and beyond to take care of me during the install. The communication was impeccable and they helped me acquire parts quickly when a few changes needed to be made. Thanks team! read more

There's like a whole 3 people working so getting any service took standing in line forever, there was an annoying beeping in the store they just let go on for 10 minutes, all I wanted was to get GPS out of the case and buy it and it took a whole hour read more

I made a major electronic purchase at this location not long ago and had outstanding customer service. I got a floor model for a huge discount. The sales guy spent a TON of time answering our questions and helping us figure out what cables we would need for our peripherals. Best buy didn't even have all the cables I needed,but he gave me lots of suggestions on where I could look. Awesome sauce. read more

A much larger location! Buuuuut.... Waste of my time. On the phone you tell me that there are 3 items available and then when I get there you tell me that sometimes remotes just "walk away" or get stolen? Last time I checked remotes do not have legs and 2nd, if three remotes get stolen within 10 min of me being on the way then obviously your security department is not doing their part. I drove here for nothing. The only reason I can give this 3 stars and not 2 is because it has a Magnolia section, which is pretty bad ass. read more

I went in and looked around then store a little bit and when I figured out what I wanted James was right there and was very attentive. The store had what I wanted in stock and extremely reasonably priced. Thank you James I appreciate it. read more

The service level at the Dimond store is terrible. I arrived around 1:30 in the afternoon on Wednesday. The computer department had one employee who told me and another man standing next to me, that there were four people ahead of us. The man next to me indicated he was ready to buy a tablet, and just needed the employee to pull the item. I was also buying a brand new tablet, and an explain that to the employee who told us we'd have to wait, and that it would be at least 20 to 30 minutes. At which point, myself, and the other man walked out. Along with two other customers who were standing near us. I'm not sure how Best Buy can afford to have expensive sales like new table, or new computers walk out the door. But apparently they can. When I asked the manager why this was happening, I was told it's because they are having trouble hiring. Hiring people is not hard when you offer more money per hour. Best Buy can't afford to pay its employees, but can afford to have sales walk out the door. I highly recommend no one buy the extended warranty from Best Buy. I don't think they'll be in business much longer. read more

They are the one place on earth still selling GPUs for MSRP, god bless you Best Buy and your amazing staff. Rather than ignoring the people sleeping in line (like me) they woke them up to ensure they didn't wait there all night for nothing. Amazing place, can't recommend enough. Staff are always helpful, knowledgeable, and polite. read more

Best Buy always security courteous and helpful with a smile on their face if I can't find it they'll go out of their way to find it for me highly recommend Best Buy thank you bye read more

Couple people were waiting before was this guy Wonder off We were waiting me my dad for a long time Then the guy comes back Forgets the people in front of us Starts talking She somebody else And wonders off again Took this take couple minutes just to get somebody over there And then where we have got someone over there in the mobile department Didn't ask If we went Phone insurance. This is the Best Buy in diamond center Anchorage Alaska read more