Reliable Appliance

Phenomenally Outstanding local Small business with a long history of terrific customer service. We…read moregreatly appreciate their line of amazing vacuums and sewing machines.

Beware! Be sure to take a picture of your product before you go into their store for repairs. We…read moreare convinced they swapped out our machine for an old beater they used at their air bnb. When my wife questioned them they physically tried to snatch the receipt right out of her hand. They tried to gaslight her with questions like, "Why would we do that?" and "What proof do you have?". They even admitted they know "most people don't even know what they bring in". These people claim to be Christians, but we think they're cut from the same cloth as Jimmy Swaggart and Jim Bakker--they just use religion to cover their misdeeds. They even profit from the sale of bibles in the store! When my wife complained, they banned her from the store! How convenient! Their "family run business" is more like the mob.

Allen & Petersen Cooking & Appliance Center

3.2

(33 reviews)

•$$$$

Allen & Petersen is high end. That's what I'd tell anyone walking into their showroom, but if your…read morea home chef wanting to have the top selections of products from Refrigerators, Stoves, Microwaves, Bread Warmers, Dishwashers, Washers & and oh so many other appliances well, pop your eyeballs back in your heads! This is Alaska and many can afford to seek out the high end offered here! Brands include Wolf, Jenn-Air, Viking, Bosch, but don't think they don't have GE, Whirlpool, and many others were all used to. It really runs the gamut of mid, high and exceptional. YES, and they have sales occasionally too! We bought a wide Jenn-Air 42' refrigerator (standard is 36') from them when we built our home. I get the replacement water filters from them, but today I saw (angels singing in the background) The 'It' Grill! It's a Napoleon grill. I stopped and had to come back to it over and over. It was their smallest model. (4-9 month order lead time.) Biggest model has a Wok burner w/high BTU, big grill surface, irradiant heat burners, wood smoker drawer and rotisserie attachments, plus special stainless expanding grill grates. Ok this in on my 2022/2023 order list! This is the sexiest grill we must have! SOLD! I'm drooling typing this! My Costco Grill has served me well but it's time to jump up to the Best In Class! Erik explained it all and more. The grill will be close to $5K and can be bought with propane or natural gas. We ran natural gas lines for just this reason to our deck. I was just waiting to find the perfect setup! I did today! Go peruse this sexy showroom, and dream about your perfect setup! They'll help. WARNING: KEEP YOUR EYEBALLS IN THEIR SOCKETS! THIS IS A YOLO GRILL/SHOWROOM!

Absolutely horrendous service, no follow-up, ruined kitchen cabinetry during install, does not used…read morelicensed electricians, 5 days with a range sitting in my living room because of their error and no apology or return calls to try to reschedule. Spoke with Donald and he placed the blame on the customer, its the customer's fault that the manufacturer of the appliance had changed the type of wiring, its the customer's fault and the installation department's fault that no one installed the appliance, it's someone else's fault that the installation guys cut into and ruined our cabinetry. Does not once acknowledge that as a representative and salesperson for Allen Peterson and the person with whom I have contact that it is his responsibility to make sure that the installation is proceeding as planned AND if it doesn't go according to plan, it is his job to rectify it. I've bought many appliances from A&P in the past and have had issues but have had salespeople remedy the situation. This is the first time that I've had a sales person take no responsibility. Atrocious. Never again.

Best Buy

2.6

(80 reviews)

I came in looking for an Apple genius after Apple gave me this store as an option to service my…read morecracked screen. This might be one of the only times I've ever had to walk around looking for someone to help me instead of the other way around. I meandered to the back where it said Geek Squad and asked about where I could find an Apple genius. The guy was untactful telling me that it was the car area. I don't know the ins and outs of Geek Squad and he just was t helpful. Then when I tracked down a guy near the Apple products he told me go to Geek Squad near the checkout. So I did that and told the Geek about my appointment. To which he told me they don't replace the screens there, don't even have parts for it and wasn't sure why Apple let me make an appointment to have it solved at this location. This guy was actually nice at least and gave me helpful information on where to go next.

I am very happy with the help I received here today from Coby, Ghost and Athena…read more I was able to find a difficult to find item with guidance.

Sears Home & Life

2.7

(6 reviews)

I really miss our old Sears. Insert sad face here. Sears as a company was not great. But here in…read moreAlaska, it was really great, and when they closed it was a huge bummer. Sears Home & life is not a replacement since they only sell appliances. But they have everything you could possibly want, from toasters to microwaves to washers and convextion ovens across all price points. If you need something to outfit your kitchen or laundry room, they have it.

Wow. Walked in and a couple people were in the store. They got a price quote and left. I was…read more shopping for a dishwasher and oven. Not a hello, can I help you, NOTHING. I just walked out. I was in the store at least 15 min reading reviews. Horrible customer service. I've been in here before and same guy, same nothingness.

Kirby Sales & Service Of Alaska

4.0

(5 reviews)

Always courteous and professional!! Takes care of my Kirby…read moreevery time! Recommend highly!

I took the plunge and spent an obscene amount of money on a Kirby vacuum. It is my Sherman Tank of…read moreVacuum. I was having a problem after a while - it wasn't picking up well. I brought it in to this store, and the fella ran it for a second, poked at it, then put on a new belt. Quick and easy! The charge was surprisingly low... the fella was a doll. Love my Kirby, and love my Kirby store! I also want to add that if you are looking for a Kirby, they have refurbished models at the store... wish I'd known THAT when I bought mine!!!

K Appliance Sales & Service

2.6

(38 reviews)

I've had them in the past. Very honest rise priced repair company. They call with the estimated…read moreprice for repair before doing any repairs. Super easy to work with.

I brought in a Bissell vacuum cleaner for warranty repair. I bought it June and the adjustable…read morecarpet level never worked. They could not give me a repair date because Bissell might send part or send new vacuum. Three months later they said they got the part and fixed it. Well, it's no different than when I brought it in. They did nothing.

The Home Depot

2.6

(44 reviews)

While trying to get in, I was a bit puzzled that the automatic door wasn't opening. I checked the…read moreother doors but they were exit only. Going back to the entrance I stepped closer to knock and the door opened. The sensor must be set for close proximity. After wandering around for awhile, I finally asked for help finding string. Isle 18 if you are looking. Self check was a breeze.

I recently purchased a brand new washing machine from this Home Depot. I . I couldn't have been…read moremore pleased with the good service I received . A gentleman by the name of Glen helped me . When I finally went to the Tudor Home Depot I had already spent 4-5 days looking at machines and reading reviews . I had been to all of the major appliance stores in town . I was actually treated rudely at Home Depot's major competitor on the Old Seward Highway so when I encountered Glen I felt like I had met a knight in shining armor . He was knowledgeable , efficient and very good at listening to what I wanted . I even saved about $200.00 for the same machine anywhere else . Thank you Glen and Home Depot .

Alaska Industrial Hardware

3.1

(11 reviews)

Getting help here is impossible. I was looking at gas jugs…read more Employee there was too busy on his phone with personal call. Poor front desk girl is working her ass off trying to Check us out while all the guys laugh and walk around avoiding where us customers loiter. Heads need to roll. Don't make me the manager.... I'd keep her Fire all the guys. and I'd Instigate profit sharing so employees cared....

I ordered a tool belt from them because what I wanted could not be found in the lower 48. I paid to…read morereserve it and they said they would call back with the shipping cost. They never did. I received the item and was later charged $71 for shipping. If I had known that, I never would have bought it. Each time I left a message, they never return any of my phone calls.

907 Overstock

4.7

Newly opened overstock store tucked by Kincaid Grill…read more A lot of the products appeared to be "lightly used". I kind of think it could be stuff that was returned to Costco and then purchased offhand or something. Anyways I don't know. They had some new stuff in boxes also. Small shop but a decent collection of odds and ends.

I work grave shifts mainly. I heard about the store on the NextDoor app. It was a Sun evening. I…read moredidnt think the store would be open, but I decided to check it out. 10+++. I was looking for an end table and a snack basket. I found both there. The store has QUALITY, used furniture and household items. I will definitely be back!!

Arctic Removal Services

(2 reviews)

Josh was very quick to respond to my inquiry after Alaska Waste falsely advertised that they would…read morebe able to dispose of my fridge as a bulk item. Josh got back to me in under an hour and was able to come out same day to remove the fridge that I had placed at the curb for disposal! The price to have my fridge removed same day was only $120, a great value for the service provided.

OMG!!! We had a tenant that completely demolished our rental property and needed someone right away…read moreto haul off rooms of junk. Josh was available immediately and completed the job extremely fast. We DEFINITELY recommend him!!!!

Alaska Affordable Pest Control

(5 reviews)

Warren is THE Wasp Whisperer. No question who to call if you have wasps in Anchorage. He answered…read moremy call the next day, and obliterated not one but two colonies under our ground floor deck within the hour. No fancy gear or clothing needed. The other companies had a weeklong wait with bottom quotes twice that of Warren, who doesn't play at charging more per nest. He comes. He does the job. He's a dream. And get your coffee pot ready, because he's also the kind of guy you just want to shoot the sh!T with for hours. 100% go with Alaska Affordable Pest Control.

Knocked down a MASSIVE hornet nest in 5 minutes, great service job well done!!! Such a nice guy,…read moregot to my house super quick and was super awesome :)

Fireweed Cleaners

4.4

(28 reviews)

See more unrecommended reviews

EVERY-TIME I enter Fireweed cleaner my day is EXCEPTIONALLY BRIGHTENED. A colorful lobby &…read morepositively kind & caring staff. My clothing is CONSISTENTLY PERFECT & all of the alterations I've had completed are SUPERB.

Fast and great customer service. Answered my questions professional and helped me understand the…read moreprocess. speedy too! I'm glad I was able to have my clean dry cleaned before an important event this week. Will be going back for sure!

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Liz B.

11 years ago

Two and a half weeks before the extended warranty was due to expire on my Sears washer and dryer, once again, a technician from Reliable Appliance came to perform the final inspection and maintenance. He said that the washer was 'Good' but the dryer needed a new motherboard. I was thrilled that it was still under warranty. A week later, the part was installed, and I thought all was well. However, within a day or so, there was a squeak. I called Sears and, because the dryer was still under warranty, they said they would cover the repairs even if they were performed after the expiration, for which I was much relieved. Xavier came to the house to look at the dryer and immediately identified the problem - the bearings were going out. He called Sears for approval to fix the machine and ordered the parts. I happened to have the washer running at the time, and he said that the spin cycle was far too loud and that its bearings also needed to be replaced. Now, I was upset. We had done three or four loads of laundry since the first technician had given the washer a clean bill of health, and now it needed new bearings, four days after the warranty expired? How could the technician not have noticed that three weeks ago? Both machines needed new bearings, and he didn't pick up on that? Reliable Appliance tried to work with Sears to see if they would still cover the repairs, but they refused. I called Sears myself and told them how unhappy I was. Every year, for the past five years, I had had the machines inspected to ensure they were working properly, and the washer had been quite loud for a long time. I simply did not know that the noise indicated a problem. Because of my discontent, a Sears manager allowed me to extend the warranty for another couple years and fix the washer under the new plan, which is not their normal policy. That seemed preferable to paying several hundred dollars for the current repairs and then worrying about future problems. I requested that Xavier return to fix both machines, and he did a great job. I cannot begin to sufficiently express my appreciation for his knowledge, expertise, and integrity. Had it not been for his ability to recognize the problem with the washer and his honesty to tell me that I had a problem (in spite of the fact that he was only there to work on the dryer), I would likely have ruined an expensive washer and needed to buy a new one. I have met several technicians from Reliable Appliance over the last five years of maintenance, and they have all been professional and courteous. But, in the future, I will insist that Xavier be the technician they send. He is highly skilled at his trade, very personable, takes pride in his work, and really looks out for his customers. We live in a day and age when good customer service is a rare find. In my opinion, Xavier is exceptional. Because of the service I received from Xavier, I am giving Reliable Appliance four stars. If all of their technicians were as competent and qualified as Xavier, I would have given them five. read more

Natasha G.

4 years ago

I wish I could give them 0 stars. They called me two weeks prior to my appointment to schedule a date for them to come fix my dishwasher. I specifically asked them to make sure i have an appointment time after 3 pm as I cant take off work until after 3. They said no problem it'll be a call time between 3pm to 6pm. Perfect that can work for me. The tech called me at 11am the day before my appointment ready to come right then, I explained to the tech that I couldn't make it and could he come after 3pm. He proceeded to tell me that he gets off work at 4 so unless I made it there at 3pm he would have to reschedule me. I asked why when i set my appointment they said up to 6pm and he stated he started earlier then everyone else and that I would have to call and reschedule my appointment and they can move appointments around make sure im taken care of. So I call and try and reschedule my appointment and the lady on the phone proceeds to tell me that my appointment was scheduled for today not tomorrow and if i cant get to my house to have the services completed I would have to reschedule another week or two because they are completely booked. I asked why am i being told multiple different things and why am I now being pushed even further back when I have been waiting two weeks already and I gave the original lady every detail so I wouldnt miss this appointment. She just kept telling me there is nothing they could do but maybe squeeze me in a couple days earlier. When I asked her if there was nothing they could do she asked me again if i would reschedule for a later date and I said ive already been waiting is this going to happen again and my dishwasher is never going to get fixed? She then asked me if I would like to cancel the service request all together. I work for a company that always makes sure the schedule works for the client and we always try to make sure they are happy. Do not tell your customers one thing and then multiple other people in your company tell them other things. Makes you a very untrustworthy company. read more

Mark V.

11 years ago

Excellent service. I couldn't be happier! I recently had my new LG fridge ice maker and water dispenser quit working. I called Home Depot Warranty and filed a claim. They sent out a maintenance and lock company to repair the fridge and not only did he not repair the ice maker and water dispenser, he broke the freezer and refrigerator to where I had no cooling and freezing. I called Home Depot and told them the entire fridge is broken now and to NOT send out the same company. They sent Reliable Appliance and within 10 minutes the technician spotted a wrong part in the circuitry that was put in by the earlier company. He ordered the proper parts. When the parts arrived I called them back to schedule the repair. They stated they would be at my location between 9:00 AM and Noon the next day. At 9:45 AM the next day the repairs were made and I once again had a working refrigerator / freezer with ice maker and water dispenser. Paul was the technician. He was very knowledgeable and competent and very polite and respectful. I would definitely recommend Reliable Appliance to anyone needing appliance repairs! read more

S W.

11 years ago

I walked in with cash in hand to purchase a refrigerator. My first impression walking in was less than spectacular. The office was cluttered and dirty looking. Strong chemical smell filled the room. There were wires and loose cords hanging from the ceiling and the lady in the corner was on an inappropriate personal call while the girl next to her was taking business calls, trying to help another customer in front of her as she greeted and pointed me in the right direction. I walked to the back room and found a couple of fridges that I was interested in but could not find anyone to assist me. I then walked back into the office where The lady in the corner was finishing up her cellphone conversation . I asked her some info about the fridges. To my amazement she didn't even look up at me and she proceeded to tell me that it wasn't her department and she couldn't help me. She seemed as those my mere presence was an inconvenience to her. I decided to take my business else where. read more

Cathy L.

7 years ago

I've been a happy customer of Reliable since I moved into our home in 2005. Most recently Xavier looked at my 1 year old dishwasher, found the problem & ordered it. One week later (As Promised), the part arrived, he fixed it and before leaving he gave me directions on how to maintain it better; thereby extending the life of the cleaning arms. While he was here, he checked up on my non-functioning dryer and gave me an estimate to fix it as well. Several years ago Paul checked out our fridge's freezer, saw the problem, went back to Reliable's warehouse and replaced the broken ice maker same day. He even tightened the door handles when He saw they were a little loose. Very helpful and going the extra mile. Several times they have not been able to fix the problems like an old dryer part that was broken and a wash machine that had seen it's last days but at least they were honest about it not having a part with a permanent fix. read more

Juli H.

11 years ago

Around 2pm, Paul came to my house to look at my fridge. Earlier he called to make sure everything was still on for the day and if I was still ok with the time slot? It was so he told me he would call before he came, which he did. He came in with all the tools of his trade and made sure that my home would stay clean from his visit. He was friendly and comfortable in his job. He tol me what my options might be and proceeded to look at my fridge. As he worked he told me what he was looking for and what was good and bad. It ended up that my fridge was not repaired, he explained that he could do some tests to see exactly what was wrong but the cost of the test was a lot and it still might not work. So I thanked him for his honesty and he helped me order a part for my old fridge so I could use it. Thanks Paul. read more

Tamera K.

4 years ago

Awesome customer service and an amazing technician. They were amazing about scheduling my appointment even though I had to reschedule it twice due to being out of town and forgotten appointments. The woman I talk to on the phone was awesome and completely understanding and not frustrated with me at all. And the technician came out and was able to fix the problem within 45 minutes even with the limited space in my laundry room. he only had about a foot and a half to work with to do the repair. He was super polite and did an awesome job!! Even vacuumed and cleaned the inside of my dryer for me! Which after six years it probably very much needed it. Would definitely recommend this company to other people and for future repairs. read more

Grace P.

5 years ago

I want to say that this is a very professional company with great service. they tell you time and date of your appointment and they show up when they said they would. Reliable! Darin is great, very knowledgeable of the product and willing to go the extra to do research on things that don't add up from my new dryer. Much appreciated. The only thing that I must say, is a little annoying, is when you call and go thru the prompts to get to service, to get an appointment , you have to listen to this horrible jingle, and I mean its' bad. After 2 or 3 rounds, you can't wait to get off the phone and stop having it run thru your mind. Other than that, the folks are great! Grace read more

Jennie M.

9 years ago

I had the wonderful opportunity of having Ben from Reliable Appliance come to my home for the second time in the last eight weeks to work on my washer, which is still under warranty. The first time he came over he was very courteous, very professional, very patient, and really took his time to explain everything to my husband and I. Today he came over again, I was able to ask for him personally, and once again I was very pleased with his service. I'm sorry to hear other people of had poor service from them so I would highly recommend you ask for Ben. Thanks a lot Ben for a great job, well done!!! read more

Mike B.

6 years ago

our water dispenser was working intermittently. ever time it stopped working i called Lowe's (it was under extended warrentee every time the service showed up it would start working just prior to his arrival. finally Austin (the repair man) gave me his personnel sell phone number. Long story short he came over on his down time to trouble shoot the problem while it wasn't working, found the problem. this young man is awesome. can't say thank you enough to reliable appliance for such awesome people. i would give them 10 stars if allowed read more

Courtney K.

2 years ago

Emanuel has now been my technician twice at my home. I can say without question that employees like him are why I keep coming back to this company for service. The price is always fair and the employees, especially Emanuel have knowledge of the appliances that far supersedes expectations. I'm always impressed with the knowledge base, the willingness to explain the problem and the fair pricing. The number is now and will always be on my fridge and I'll never use another company as long as this is the experience! Thank you! read more

John I.

11 years ago

Paul from Reliable Appliance came out to take a look at our 10 year old fridge that was making a humming noise and clicking. Immediately knew what to look for and diagnosed the problem as a faulty GE control board - he even had one in the truck!!! He was polite, very knowledgeable, professional and quick. We couldn't be happier !!!! We have used Reliable Appliance once before, and I will call them the next time there is an issue. Thank you Paul - job well done, John I read more

B.J. L.

4 years ago

I needed a refrigerator fixed because it wasn't cooling, and their guy immediately knew what the problem was, based on the model I had and its particular quirks. What I particularly appreciate is that they admitted up front that the part they needed to replace was going to require a special order and it'd take some time to get shipped in, but as soon as it was in they had someone over to install it. One of the smoothest jobs I've ever seen. read more

Heather C.

10 years ago

After speaking with the business owner and explaining my frustration and dissatisfaction, he greatly improved my overall opinion of the company by extending his apologies and giving me a full refund. I feel that Logan really cares about the customer's experience and what they think about Reliable Appliance. And while they weren't able to assist me, perhaps my situation was a truly unique one - others may have better luck than I did. read more

Melinda O.

11 years ago

I had two different repair men for two different jobs recently. Parts arrived promptly and the work was done quickly and efficiently both times. Darin W. was very professional and pleasant. It is not fun to have appliances break down, but I will call Reliable in the future if I have need of their services. I do wish they had additional help answering phones, as I was put on (long) holds every time I called the office. read more

D R.

10 months ago

I had my dryer vent cleaned and couldn't be happier with the experience. The team showed up on time, worked quickly, and did an incredibly thorough job. They were super reliable, efficient, and professional from start to finish. On top of that, their customer service was outstanding -- friendly, respectful, and happy to answer all my questions. Highly recommend this company if you want fast, quality service done right! read more

Bob C.

16 days ago

Emmanuel, from Reliable Appliance, came to our place to diagnose a noise, problem with our older washing machine. We were very impressed with how quickly he was able to diagnose the problem, and once diagnosed, he was able to get the correct part brought to our house. It was impressive to see how quickly Emmanuel was able to install the part and reassemble the machine. We highly recommend Reliable Appliance! read more

Julianne H.

11 years ago

Thei came in and quickly fixed my fridge. When any appliance stops working my husband and I know exactly what to do. We immediately call Reliable. Every time we get someone friendly, professional, and prompt. They have always been good to us, and this time was no exception. Thank you Reliable, for having employees like Theo and for saving our applicants!! read more

Ann P.

8 years ago

I recently bought a stove that was sold to me as new, but scratch and dent. Actually had been set up for liquid propane rather that natural gas, and one of the burners wouldn't work at all. Reliable Appliance came out twice to troubleshoot and repair, and they were awesome. I would recommend them to anyone who needs appliance repair. read more

Colin W.

11 years ago

Fridge went on the fritz. I had bought parts through Reliable and felt it was a trustworthy source. Service was outstanding. Timely response (called in the afternoon, appointment first thing AM). Technician (Paul) was friendly, professional, neat and articulate. Had me up and running quickly. Highly recommended! read more

Reliable Appliance - homeappliancerepair - Updated August 2026

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Jay and his helper were professional and extremely helpful…read more I give them a 10/10!! When I made the appointment I was surprised to see how far out it was and I'm glad I waited because Jay was so professional and made us feel very comfortable in our own home. The service was timely and they were in and out. He gave us several tips to help with the air quality and we can smell / feel the difference. They were at our house for a little over 3 hours and they did so much while they were here. If you want the best, I highly recommend Jay and his team. I will be using his service again in the future.

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Apex Pest Control Solutions

Doug and Melinda were very friendly helpful reasonable. Quick to respond and professional. Would…read morerecommend them. Also was helpful in correcting an invoice question I had. Thanks

Outstanding service! And great work ethic. He is amazing! Great customer service, very…read moreknowledgeable and a genuinely nice guy! Follow calls and service if required. I cannot support this business enough, so glad we hired him. Thank you!

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(19 reviews)

This company was easy to work with and to scheduled with. Angel showed up on time ready to work. He…read moredid our 45 ft RV and 3 rooms and a hallway in just under 2 hours! He did a great job ! Would recommend them

Esteban was wonderful, arrived early for cleaning of my late parents recliners and sofa sleeper…read more Great smelling solution for cleaner, took about 8 hours to dry, but amazing job. Thank you! Yelp for the W!

Eagle Appliance Service