I brought in a Bissell vacuum cleaner for warranty repair. I bought it June and the adjustable carpet level never worked. They could not give me a repair date because Bissell might send part or send new vacuum. Three months later they said they got the part and fixed it. Well, it's no different than when I brought it in. They did nothing. read more

Talked to them on the phone about an appliance, drove 18 miles, turned away because of no mask. Dipsticks could have told me the policy when I called. If your business requires it, stop wasting time. Tell the customer before they drive. read more

If I could give a negative review I would. I went in mid week and bought a dryer vent tube. I specifically asked for a metal hose. The salesman did not let me in the store, and I had to wait outside in the cold. The salesman came out flexible hose with metal liner (a $40 dryer hose) and said vent diameter are all standardized. I specifically asked 2 times if this will work. After being assured 2x it will, I bought it. This weekend I find out it's too small. I called today to ask if I can exchange for next bigger size and the salesman said they cannot help me. "All sale final, sorry". The phone call became aggressive and defensive. I the K Appliance employee assured me I'm at fault. I quickly told them this isn't going to be an argument (even though I felt like it). I felt incredibly taken advantage of. While I can afford to "tip" this small business $40 - not everyone can. I usually attempt to leave good reviews but I believe this small business gives other small business bad reputation. I believe K Appliance should stand behind their business practice. They are either appliance experts or they are not. I was deceived into buying a simple $40 dryer hose that did not work. I will happily patronize Lowe's or Home Depot for half the price. BUYER BEWARE!! read more

The experience was terrible. I called and told them that the problem with my oven was that it wasn't heating properly and that it would most likely be the temp sensor. Asked if they would have the part with them and was told they would after they verified the model of the stove. the guy shows up with an igniter and tries to mansplain to me that he thought it wasn't working right and that was his guess for the part. He took the oven apart and lo and behold the igniter is working but the temp is incorrect. After ascertaining that the part needed is indeed the temp sensor he proceeded to tell me that they don't have that part in stock and they would have to order it and then charge me for another service call to replace the part that they should have told me they would not have in stock. in addition to the above, the technician wasn't even going to put all the screws back in the bottom of the oven that he took out until I called him on it! The tech also did not bring any diagnostic tools with him to the job. He had to ask me for my oven thermometer which I had bought to troubleshoot the problem. He also did not have a multimeter to be able to test the temp sensor. if I could give a negative review I would. Also once I told him I'm an electrical engineer he tried to backpedal after attempting to mansplain things to me. read more

Sigh..... After 35 years of singledom. ( doing my own laundry in the washing machines I purchased. ) I, apparently, being a man, don't know how to do laundry. So, I haven't washed my own clothes in over a decade. So, I was noticing my clothes weren't as clean as usual. I'm happily married. Don't criticize the chef or clothes washer. But I was so low on whites, so I did a load when my wife wasn't around. ( sneaky bastard I am) But the washing machine sounded weird. The agitator wasn't .....agitating. Crap, another honey do before I've finished my morning coffee. So One you tube video , and 5 minutes with a wrench later. I had my agitator out. K appliance has sold me new vac motors for 15 yr old vacuums, stove elements, etc. 5 dollars later. 20 minutes later. I was covertly washing my whites before my wife found out. Ahhhhhhhh I love clean white socks that haven't been bleached. ( softer) But what do I know about clothes washing and elastic breakdown from bleach. I'm a man. ( burp) read more

I've used k appliance for decades.....3 at tje least. I've had experiences with very nice anf helpful to not very nice....but still helpful. They know their stuff and have parts and pieces that cant be found easily, if at all. Im giving them 4 stars because they moved and I couldnt find them today. But really, I should be mad at my Google map. I recommend them and will continue to be a loyal customer to all things "appliance". Now I'm gonna go pick up a vacuum filter that I've been unsuccessful in finding, inquiring in at least 4 stores. Of course there it was at K appliance.....I knew I should have gone there 1rst read more

NEVER AGAIN. Yesterday I asked for a 10ft dryer cord. was sold a 10ft range cord. Owner asked what shape was the plug. I said flat (i did not know that all three prongs weren't flat.. wasn't wearing my glasses and did not know what to look for.) $75,00 and no return, no exchange.. but much argument over how myself, Harold's Electric and AK Appliance Installers were all wrong and how the packaging did not read what it read. "RANGECORD". He laughed and kept saying NOOOO NO NO as I calmly explained. just wow. Know exactly what you need.. take a class or something because they are tight fist with your money no matter the circumstance. My fault for trusting that they may have known more than I do and Triple the price of the one on Amazon.. almost ashamed to say. read more

Was not allowed in the shop. Needed to speak about the part. Was told to stand outside. Not friendly. Left without purchase. When to another appliance repair shop. read more

I went in with my vacuum to get it fixed - was told they would look into it to order a part but I would have to pay $20 then they would call the manufacturer. I never received a call so I went back in - they said for me to bring the vacuum in- I told them I did initially . So couple days later I brought the vacuum in again they said they can order the part but it would be a different color . I asked th'em how come I payed money and never got no call . They couldn't answer the question- they said they d call the manufacturer again - couple hours later they called and changed the story saying the manufacturer don t make that part again ! I asked for my money back and they said it was non refundable! Stay away from this place - dealt with them for a month and cost me 20 dollars for nothing- bunch of crooks operate this place ! read more

Would have given it zero if I could. Short story: in moving, I misplaced the charger cord for my Norelco shaver. Had to go out of town for business. Stopped in at K appliance and purchased one - $24.95. I did this knowing that I could go without, and that I could buy it online for $5.49 and no shipping. I really try to support local business, especially family-owned. Went out of town, used once, and it would not work. Get back home 10 days later, find my original charger and all is good. Went back to K for an exchange, intending to keep it for a back up. Even though it was new and would not work, they told me it was nonreturnable, period. I will never return. So consider yourself warned. read more

K Appliance Sales & Service - Appliances & Repair Near Me - Anchorage, Alaska

They did a horrible job fixing my refrigerator. Was at 50 degrees (for another a week) when they came to fix it. The next day was 65 degrees! They made it worse. read more

When the man asked for EITHER the part number or the model number. I provide the Part number only to get a box that says 'replaces part number XXYZ' and it doesn't work (wrong plug) and they wont exchange it for the correct part- which he now tells me can ONLY be found by looking up the Model number (funny the part number came off the part on my washer) you have to wonder what kind of racket he's running. Just nail your customer (now FORMER customer) for 50$ today, then scam another $50 off them in 7-10 days. I used to love this shop. What the hell happened? read more

Called a few places, others offered replica parts. K Appliances had the exact part. It worked and our oven works! Friendly staff and COVID compliant. Thank you. read more

I've always called on K Appliance to fix my microwave, dryer, garbage disposal, and in each instance, Mr.K got the job done fast, efficiently and at very reasonable prices. I highly recommend this company. read more

Needed an obscure part for microwave door. Called K Appliance with the part number. Stated they'd research and call me back. Twenty minutes later, informed me they had the part...cheaper than I could find anywhere online. Friendly, efficient, reasonable prices. read more

I took my vacuum in to get a part. After making my way thru the dirty store I was sold a part that was "Absolutely" the right part. I brought it back the next day because it was the WRONG PART. They would not refund my money, but said they did not have the right part but would order it for me and get it right away. Well, now the part is overdue.... UGH! Save yourself time and a lot of $$$ and order the parts yourself. I like keeping my business local, but not when I get treated like this. NEVER do business where they don't stand behind their work (or their knowledge). I am paying nearly $60 for a part that I can get on line for $17. AVOID this business (and their dirty store). I should have trusted my gut - Don't trust a vacuum cleaner store that has NEVER been vacuumed! AVOID the headache and avoid this business! read more

I highly recommend K Appliance. I have used K Appliance for over 40 years! It is a local, family owned business. Andy, the owner for the past 12 years, is very knowledgeable and competent, and responded to my request immediately. I have used K Appliance twice in the last month and was extremely pleased with the results. The first visit was to fix the burners of my gas stove top. Some of the igniters weren't working. He recommended replacing them all and now I have a new stove top that will last for many years--the rest of my lifetime I'm sure. The next visit a month later was to fix the fan for the stove top, which had jammed. Andy came at 6 PM on a Friday night, as promised, and fixed it in about 2 minutes! Also asked him to fix an expensive hanging light fixture and with a lots of ingenuity and expertise he got it done. Then asked him to fix a closet door, also not in his area of expertise, but again he repaired it easily and quickly. Call them! read more

Love this place. As a "fix it myselfer" they rarely let me down when I'm looking for appliance parts. Good place to get pressure cooker parts too! read more

I needed a HEPA filter for my vacuum cleaner and a vacuum filter and could not find the parts online apart from ordering from Sears, which shipping would be doubled the items. K charged me $25.00 for the HEPA filter and $15.00 for the vacuum filters (pack of 2), totaling 40.00. Now that I have purchased the items and have the part #'s, I see I can buy the same products for $4.00 - $10.00 each online (plus shipping) If you need something and cant find online go to the store and ask to see the items but don't buy them! Take photo of packaging or write the items down and buy online or elsewhere in town. I cant imagine what they would charge to service a vacuum!!! DONT GO HERE! BUYER BEWARE!! read more

My washing machine was throwing a code. They came out, did the inspection, ordered the parts, and installed the pump. Service was quick. Eddie was knowledgeable and prompt. read more

Not a fan. First be prepared, parking In the parking lot is a challenge. There are deep ruts and an ice ledge at the curb to conquer before you can visit the dimly lit store. They may have the part you need though so it may be worth the bouncy ride to park. In my case they had a part on hand and for that I gave them two stars. One star simply because they are 'open' and the other for actually bringing the part from the back. Earlier I had quickly found the dryer handle I needed online but preferred to spend my money locally. I had found the part online quickly for about $10 including shipping. I was will to spend under $20 locally. After you negotiate the intersection traffic and travel the bouncy parking lot, expect to walk through crowded shelves to the back of the store to a small window with a counter to get any help. Plan to wait at the tiny counter awhile while the folks there finish their conversation. I had the part with me and a photo of where the part is located on the dryer door as well as the factory part number. After we talked about the part and I showed them the part and photo they went to the back of the store. I shared I hoped to buy the part locally. When they returned with the part they tossed it on the counter. I asked if it was the correct part or a part that was universal- because while it looked similar in shape I noticed the part number on their package was a little different than mine. I also noticed a sign hanging above the little window. On the sign was a notice indicating no refunds or returns. The person helping me offered no response they simple looked at me. I broke the silence by looking closer at the part some more, flipping the package around until I could read the sticker price. The sticker price for the part at this store was a whopping $39. I shared I had seen the part @ about $10 including shipping online. They stared some more. I pushed the part across the counter toward the person who tossed it there. They were surprised when I said no thanks adding I couldn't pay 4x the price I had found online. Adding the store online verified it would fit and would allow me to exchange the part if it didn't fit or return it if there was a defect. K Appliance sort of shrugged and walked away from the little window with the part in hand. So before I started my car, or faced the difficult driveway, I thanked the store generally, speaking in the direction of the window and around the store as I looked for another employee. The people in the window had begun talking again to each other, there work done. As I exited the dark retail environment, I pulled my phone from my pocket, paused long enough to realize my screen was illuminating the dark ceiling, and clicked 'purchase' on my phone. I drove over the ice ledge to enter traffic again happy I had afforded a local company their opportunity to do business, but also happy because I was able to buy my replacement part, recognizing this would not have been the case a few years ago. I would have had no choice but to buy from K Appliance. Four days later I received the part for $5, shipping included. - and the part fit fine. I gave the shop two stars because at least they had the part, or did they? I'm still not willing to spend $39 to find out. read more

I won't recommend to have your Jura coffee machine fixed or serviced there. The milk dispenser is still clogged after 'working' (?) on it. It wasn't cheap either. read more

I had a cracked water pump on my washing machine. no one had any or were too busy to help me out. K was very friendly and helpful. They had several new and used. online prices: new + regular shipping $94.39, used + reg shipping $36.98 K's price: new $45.00, used $20.00 doesnt get much better than that. read more

Bought a heat sensor for my oven for $49.99 it was the wrong part and the owner WILL NOT return my money. He give me the wrong part! Out 50 bucks! Reliable appliance only charge me five bucks for the correct part and even walked me through the process of figuring out what may be wrong. DONT SHOP AT K APPLIANCE read more

I am an Anchorage resident of over 25 years. I recently needed a hinge with a spring for an oven door. The oven is a Whirlpool and is around 4-5 years old. The guy at K Appliance wanted $109.00 for the part with shipping included. Before going to the shop I found the part on a Whirpool/Sears website for $37.00 plus shipping. I was hoping that K appliance MIGHT have the part in stock for $47-$57 dollars. That would be reasonable, but $109.00 ??? I went home and ordered the part from Amazon for $40.00 with no shipping charge. Please do your homework many part for several appliances can be found online fairly easily at a significantly better price. read more

I purchased a belt and idler arm for my Samsung dryer, 90 dollars. I got home opened up the dryer and seen that it was neither of those parts that were broken. I took the Un Opened BRAND NEW PARTS back to K appliance the very next day. and there is No RETURNS ARE ANYTHING EVEN IF THEY ARE BRAND SPANKIG NEW. customer services is awful do no shop there they will try to sell you more than you need. and the will not take back ANY parts even if they are unopened. NEVER WILL I SHOP HERE AGAIN. better off ordering parts on amazon better return policy. read more

Their attempt at making a repair put my daughter and her friends life in danger! Stay away!!! My daughter broke the GFCI plug of the fan for her outdoor bouncy house. My wife brought it to be repaired instead of adding it to the "honeydoo list." They said they could replace the GFCI plug for $69 after my wife told them she could buy a new fan for $75. 3 weeks later we pick up the fan and K's appliance replaced the GFCI plug with a normal, $2, plug and charged us $69. We explained how the repair was unsafe for a child's outdoor toy and they told us that they didn't have any GFCI plugs in stock and that we wanted this unsafe repair made. We told them they could keep their $2 plug and asked for a refund. They refused. What a bunch of crooks! So, I had amazon send a GFCI plug, $16 total, to our house and it took me 5 minutes to take off the $2, unsafe, plug and replace it with a GFCI plug. read more

'Let the buyer beware' or 'a fool and his money are soon parted'. Should have remembered both but after hearing from multiple people that this was the place for odd appliance parts, I went in and showed the manager/owner the grease screen for my microwave. He returns from the back with two screens nearly the same size and says they are universal fit so I paid 4 times the price at Lowes thinking I was getting the right size and I ordered 14 speciality rubber plugs ($3 each) for my stove top grids that were on backorder but due in the next day. When the screens didn't fit and I tried to return them, suddenly his ability to understand English evaporated and he pointed to the "NO RETURN ON PARTS" sign. The little rubber plugs had arrived and I paid a hefty price for each one but wanted to give him the benefit of the doubt. Guess what happened when I got home? YUP - they didn't fit either. Apparently this scam artist will sell you anything to get your money and get you out the door. Amazing he is still in business if this is the way he deals with customers...I even had the model numbers of both the stove and the microwave. Don't trust them... read more

Okay, it is not a big fancy Appliance store. It is very crowded inside, with items that are not marked down, and are sold at MSRP. This can detour you from buying products of a large nature there, BUT.........I have been up here for 13 years, and believe me Alaska is not the place to have something break, snap, melt, or just not run anymore. The reason is it will take forever to get replacement parts up here. And expensive. The reason for the 5 stars is two-fold. About six years ago, Jenn and I were in our townhouse, and as a stove, we also had a jenn-air grill. Man that sucker was cool. Grilling steaks, chops, fish was a breeze and healthier that pan-fry, or baking/broiling. Anyway the jenn-air grill tops, gave out from wear and began to fall apart. A quick call to Jenn-Air Company...A mere 125.00 for the grill tops, plus 53.00 Shipping and handling. I was told to try K. aplliance....guess what...they had them...up here! Price 85.00! Cool...but then we bough this place, and I lost my Jenn-Air....:( Recently though, we burned out a Vacuum Roller Brush on our vacuum. Since Mt. Redoubt is going to blow here soon, we thought we had better be ready. Just for the hell -of-it, I tried the other "supposed" vacuum repair shops in town, all I got was a "Huh"? One call to K. Appliance, and it was on the counter waiting. Granted it was 30.00, but hell, they had it! And also, they are DYNAMITE on small Appliance repair...Keep their number handy! read more

Was in the market for a vacuum for a restaurant. As we like to support local business, we visited K Appliance on a Thursday afternoon. Upon entering the store, which was dirty and crammed full, was greeted by an employee. We told him we were in to look at backpack style vacuums for a restaurant, that we were replacing an Oreck Professional model. He showed us a couple of them. After trying some on our back and debating, we decided we really needed a vacuum with a beater brush to really get the carpet cleaner. The employee showed us an Electrolux Commercial brand. (By the way, while we were looking at things, two other customers were at the counter talking with another employee. For some reason, the employee shouted at the customers "I have a headache!!!!!". Those customers then left. It was odd!) Anyways, we inquired about the reliability of Electrolux and if this model would be good for a restaurant. The employee told us it would be good, and that he has never had to service an Electrolux, other than replace a belt. We decided to purchase the $400+ vacuum. We tried it out the next day, and were very unhappy with the results. It didn't clean the carpet as good as our old Oreck! Ugghhh! We went back to K Appliance that day (one day after purchasing) and told the same employee it didn't do the job and we wanted to return it or exchange it for another kind. He said no way. He said he wouldn't! WOW! If we would have purchased this at Lowes, Home Depot, Sears, Walmart etc, they would have gladly accepted it back! So much for supporting local small businesses! They will not be getting any of our business in the future. read more

Agree with previous review. They hooked me up with the parts I needed to repair my squealing dryer and my leaking dishwasher. Good store. The alternative is ordering a part online and paying shipping and waiting for it to arrive. I'll support the local guy any day. read more

These people have no people skills and it's either my way or the highway mentality. You would think they would get the fact that people coming in to their store will come back after they have a good experience. I bought a belt for my vacuum cleaner and it was the wrong one (My fault). I did not open it and he did not want to exchange it for the correct one! He said there would be a restocking fee!! Finally he relented and gave me the right belt, but not until it got a bit heated on why he would not take the new one I bought and give me the one I needed that was right behind him on some hooks. Basically, they want to nickel and Dime everyone. read more

K Appliance saved Christmas! The baking element went out on our Jenn Air Range the weekend before Christmas. We host a 30+ party every year. It could have been bad.... read more

K Appliance in the 70's and 80's were the best. But in the last 10 years I have taken a vaccum in for repair as well as a Kitchen Aid mixer. When both were picked up at different times, neither were repaired properly. I live in Wasilla and did not take the product back on either occasion. I can tell you, I was charged heavily for both of the supposed repairs. I am certain when they collected my money they knew the appliances were not repaired. Bottom line is - they are a scam nowadays. read more

K Appliance is quick, effective, efficient, and VERY REASONABLY priced. They have fixed my fridge, oven,washing machine, and dishwasher (after it chewed up and melted an army man,[six kids, you know]!). My cousin paid way too much at Sears for an extended warranty on her washer and dryer. The washer broke down. She waited six weeks and was doing her laundry at the laundry mat and Sears still hadn't come. I kept insisting she call K Appliance. Finally she called. They came the next day, fixed the machine inexpensively and years later she sold her house with both machines still running fine! They get our highest praise! read more

I had been going there for years but the place has become an over priced dump. Clutter and dead scrap parts and pieces litter the entire store. After waiting several minutes for the employee to finish his phone call I was somewhat rudely directed to the Ace Appliance half of the store where that rude employee tried to gouge me for 500% of the actual part cost. I found the part at a different appliance store at a reasonable price. Stay away from these guys! read more