Our Kenmore upright freezer is 20 years old. It has a temperature gauge on the front and a fast freezer feature. The gauge started flashing and giving us trouble a week ago. We called Reliable to see if it could be fixed. They quoted us a $99 minimum. The repairman came and was here for 15 minutes. He pulled it out and looked at it. Told my husband what was wrong with it. Said it would be very expensive too fix it. Charged us $49 for labor on top of the $99 minimum. We don't recommend these people! $149 an hour is way over the going service rate!! Especially when it was really a quarter of an hour. That really comes to $600 an hour!!! read more

Great service, resourceful technicians. I have older appliances they keep alive economically.

During the course of the pandemic my washer needed repair and Sears put me in contact with Reliable Appliance for my warranty. The part was on order for quite a long time due to supply chain shortages, but in the interim Reliable was able to keep my washer working until the part came in and they could repair it. This required replacing a different part as well because the part that originally was an issue caused damage to a second part since I continued to use the washer because what are you gonna do in a pandemic when you've got to wash your clothes. I certainly didn't want to go to a laundromat not knowing what was going on and how serious the pandemic was. But since it's really just a bad cold I could've gone to the laundromat. Reliable has been awesome and very helpful at repairs and replacement parts. They even had an power cord for my stove which I never knew when you ordered the new stove you had to also order a power cord because they don't come with the stoves, really stupid if you ask me. Reliable was the only place that had the cord that I needed right away, because of course Sears didn't have the cord that went with the stove I ordered from them to replace my stove that had died. Sears told me I should've ordered the cord with the stove and that it would take at least two weeks if not three or four to get me the power cord. I swear by Reliable Appliance. read more

Avoid this company at all costs. If you use HSA warranty and they send these guys out be prepared for any excuse not to fix your problem. They came out six months ago to fix my dishwasher, quickly patched it, and a few months later it busted and ruined my kitchen floor. They came out again this morning and wouldn't even touch it because I disconnected it to put new floor in. I'm out $$$ and still have a broken dishwasher. read more

This team is amazing! Steven and the crew helped me get a fridge that I could afford and it's amazing! Weeks later I noticed ice build up and called them. They did everything to get it seen and looked at right away! It was fast!! They also found the issue and fixed it! Amazing service! read more

Allow me to introduce my technician, "Rick Huggett." He came to my house with a Can do" attitude. He inspected my microwave oven to assess the repairs required and discussed with me the breakdown in parts on my microwave. Rick told me his recommendation to get the microwave up and running with necessary repairs. If you don't know how much you appreciate your microwave, try going without it for several days. Pertinent example: some packaged food gives microwave instructions but doesn't even include conventional oven. Microwave ovens have taken over the kitchen and it is a rewarding experience to get a repairman who treats the request for help with the seriousness it deserves for the benefit of the homeowner. Again -- Thank you Rick. Diana Slafka read more

I contacted Reliable to inquire about an appliance part. I left a voicemail, a web inquiry and a message with their front desk. I have received absolutely no response from them. Fortunately I found another company that was far more responsive and has the needed part in stock, so they will be getting my business. read more

So the same technician (Mark) came back and repaired my dishwasher with no additional charge, which I appreciate. He called to ask if he could come earlier than scheduled, which ended up working out well since I had the day off from work and could get the appointment finished early in the day. Unfortunately my dishwasher is just old and eventually will have to be replaced. Mark gave me prices for new dishwashers and the cost of labor. Overall I'm satisfied with my experiences with Reliable Appliances. read more

Clothes dryer serviced - noticed exposed electrical wires squished between sections of dryer. Service person returned in a few days to repair - all good now read more

Reliable Appliance - Exposed 110 VAC wires - Appliances & Repair Near Me - Anchorage, Alaska

On December 20, I called reliable appliance to order replacement parts for my washing machine after Allen & Peterson referred me to them. They took my order over the phone and ordered the parts. On January 7th I called to Reliable Appliance to see if the parts had arrived. One of the 2 parts had arrived so I stopped by and picked it up. On January 18th, I called Reliable again to see if the second part had arrived. They said it had just come in the day before (Jan 17). I immediately stopped in to pick up the part. There was a date stamp received on Jan 7. When I asked the gentleman at the front desk at Reliable why I hadn't been called. He said, given Reliable is the only appliance repair shop in anchorage, they don't need to worry about providing good customer service!!! Here's an opportunity for competition in anchorage. Just order your parts online from the manufacturer and put Reliable out of business. What a horrible attitude they have toward their customers!!! read more

The heat in my dryer stopped working in mid-August. I called RA and the first available appointment was 2+ weeks later. They came out on 9/1, took the dryer apart, determined the problem and told me they thought they had the part. After ~15-20 minutes, it was determined that the part was likely on another truck and they couldn't get it until they got back to the shop that evening. I asked if they would call me and was told that it would be best if I called them the next day because it was unlikely anyone would contact me. The service technician wrote up an invoice for $99 (for coming out) plus $105 for "labor" and $89 for the part. I paid the $99 and indicated the rest would be paid upon completion of the service. I called the following morning and was told by the front desk person that she didn't have any info and would have someone call me. After receiving no call, I called again before they closed and the front desk person went to talk to someone and then came back on the line and told me they didn't have the part and that it would be 7-10 business days before they could get it. I asked if I could schedule an appointment and she said they would not schedule an appointment until the part came in. At that point, they were scheduling at least 3 weeks out - so waiting ~2 weeks for the part and then an additional 3 weeks to have them come out was unacceptable. I asked her for the part number, called a local appliance store where it was in stock (for less than the quoted $89), purchased it the same day and put it in myself. I did not hear back from RA until yesterday (12/8) when they contacted me to let me know that the part for my dryer was available and they wanted to schedule an appointment to come fix it. They said they would be closing out my case at the end of the week. When I called them back, I told the front desk person that it has been 3+ months and I already fixed the dryer since no one seemed interested in contacting me. She said she would update the notes. I guess I will find out if they try to charge me more for their incomplete service. read more

Although we never received their actual service for our refrigerator a "Whirlpool ", which we were able to get the issue resolved ourselves their customer service staff were very professional and we would not hesitate to call this company again for assistance. Respectfully satisfied customers read more

Easy to set up appointment. They have a pretty full schedule. Tech called ahead as promised and fixed the issue. He was courteous and professional. No complaints here! read more

Reliable Appliance is all that they claim to be, reliable! I never call the repair people myself, my property manager takes care of it. And they always call reliable. They have fixed for me a number of things, gas heater, hot water, wash machine and probably some other stuff. They are awesome, when the schedule a time I have never seen them be late! And one time when it was hot water that needed fixed they came that very night, all it took was resetting my hot water but they did it that night. I am so happy that my property managers count on them, because they are great. The technicians they send are friendly, and kind to my dog (she can be obnoxious). I absolutely recommend reliable appliance to for your household needs! read more

My husband bought a brand new washer from reliable appliance. Obviously not new and I have tried to contact and no response. Wanted to support local businesses but this is not ok read more

Reliable Appliance - Used washer not new - Appliances & Repair Near Me - Anchorage, Alaska

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Terrible work - misdiagnosed my refrigerator problem, didn't refund the "work" that was done. Offered in store credit on the junk they have for resale, no thanks. If your appliances are broken, you're better off buying a new one than calling these guys. read more

This was the assigned contractor from my home warranty, and they came in my house for two minutes and didn't fix the issue. No refunds or anything. Do not recommend read more

Great customer service and friendly technicians. Xavior took good care of my house and provided a wealth of knowledge about my appliance. He offered a lot of tips and explained things well. Beyond impressed with their professionalism. I hope to have no need to call again, but we don't live in a world where things just run well forever. Definitely will call them again when the time arises. (My second experience had a different tech but another wonderful experience. I love how helpful they are. I'm a first time home owner and they answered my questions and gave good advice.) read more

Well the repair man showed up on time, and masked for COVID-19, and showed up a second time, ultimately every time he left the washing machine was supposedly fixed and it wasn't. Ended up having to buy a new washing machine because I didn't know who else to call. read more

I was in dire straits and needed a washing machine after moving into a rental. I was so grateful when I got in touch with Reliable Appliance located in the Matsu valley. I spoke with Phil about my needs and he came to the rescue! Within a few hours, I had a functional washer with a warrantee for six months! The prices were excellent and Phil literally saved my work week allowing me to have clean clothes....I cannot say enough good things about this company! read more

Reliable Appliance - Phil to the rescue! - Appliances & Repair Near Me - Anchorage, Alaska

Service technicians try their best to resolve the issue. They have been working with me and the manufacturer for over 18 months on a dysfunctional hood. Its been a challenge, but they have continued to try to resolve with Thermadore and get the parts, twice, after the hood failed, twice. They were courteous and followed through. read more

I've always used Reliable Appliance for repairs to my 4plex washer and dryer. They have been same day repairs and have been generous to bill me as a commercial client. I have been more than happy with their customer service for 13 years as repairs came up. I recently purchased a new coin op washer and needed them to set up the coinbox and level it for me as this was not done by lowes installers. They completed this very quickly without issue. I discussed doing a clean out of my dryer vent because I had heard this was important to prevent blockages, etc. They told me that Vent Doctors of Alaska handles vent cleaning to the outside. Their number is 677-3616. They also said that if vent doctors find a lot of blockage between machine and inside wall, then they will come out to clean inside the machine as it can get backed up. That is, Reliable will do that cleaning that is closer to the machine. I feel they do a fantastic service in keeping their clients informed of best practices, and I'm glad that I now know I should keep my dryer vent clear at least once a year. Call Reliable Appliance. They are dependable and if you give them some notice, and enough information and access, they will get you repaired asap. I used the same coinop washer for 13 years, and it wasn't new when I got it. All Reliable's doing read more

this place sucks. everyone is rude, even the repair people. won't take off their shoes when they come in your home and dont fix anything well. I do not recommend; this place is a joke. read more

Ok so Logan the general manager got back to me and was concerned about my experience, which was awesome. He basically gave me the price of the fridge as store credit which was really good of him, especially considering how long ago some of the issues were. So 4 stars because This took a bunch of my time (read original review) and I had to pay another 250 on top of the credit to get a fridge I was comfortable with. It also took a very long time to get the working fridge for a multitude of reasons. Also the guys who brought the fridge in and out broke my floor trim, dented my hand rail on both side of my entry and hit the trim around the door. They were nice guys but getting my house dented up kinda sucks. However the fact that the leadership wants to take care of their customers the way Logan did is a very good sign and I appreciate that and the fact that I have a new working fridge and they did the exchange even thought it caused some dinges. read more

Reliable Appliance, fixed my ice maker today, the technician was great, he was friendly, efficient, and very much qualified for the work to be done. I would recommend Reliable and their technician Paul for home appliance repairs anytime. Thank you, for your timely care to my matter. read more

Horrible service, they didn't show up or even call after telling me the technician would be there between 8-5! Seriously?! I took a day off work wating for them just to have them tell me the next day (since they dont answer the phone after 5pm) that they never had an appointment for me at all. I talked to you personally to confirm and I still have the confirmation email!! Update: The tech showed up for the second appointment, he was very professional and actually fixed the dishwasher. I'm adding 2 stars to this review as I was a little heated at the time. Still had to wait 2 weeks to use my brand new dishwasher but I think some of the blame should be on Lowes for a terrible return policy. read more

Wow. I'm appalled. This business has the worst customer service. I bought a Maytag Washer/Dryer set a few months ago at Lowes and the latch on my door broke. Since the are still under warranty, Reliable Appliance is the only certified business in town who can fix it without me paying anything out of pocket. Anywho.. it's been almost 3 weeks and I'm still waiting. Like others have said, their scheduling sucks. I've been having to wash clothes at my boyfriends house. I have 3 kids.. so it's getting pretty difficult. I've talked to the lady who answers the phone about all this and they have no solution to offer their customers. They didn't even apologize for missing my first scheduled appointment! When they finally did make it over 5 days later, they said they don't have the part.. I feel like if they cared just a little bit, all This could easily be avoided. read more

UN-RELIABLE APPLIANCE! I am so embarrassed. I recommended these folks to a friend. What a mistake. I thought they checked the second hand washing machines before they sold them. WRONG. My buddy got one that was a dud. They could not fix it (does not spin) even after two service visits. She got a second machine which leaks badly and has a bad transmission (can't be fixed after 2 or 3 visits). They have been to her house 4 or 5 or 6 times already. Take time off from work and meet the repair person, and they do not have the parts. And can not fix the machine. And deal with the flood in the laundry room. She is either going to or has already consulted a lawyer. Fuss, bother, flood, lack of a washing machine, and waiting for the repairs... Big waste of time, effort, and money. At least she does not hold it against me that I recommended these folks. UN-RELIABLE APPLIANCE! read more

Our refrigerator needed repair and waited over 3 weeks for them to fix it. Do they even keep parts in stock? Every time my family or I have used them they take 10 days to come to an appt, have to order parts, and then doesn't prioritize the appointment to install so wait another 7 days! We're not using high end appliances--talking Whirlpool Home Depot specials. I hate that this company has a monopoly in Alaska--especially when $300 in food and condiments has to now be replaced. Of all appliances it seems like a fridge is top priority over microwaves and dishwashers. Reliable--do better! read more

These guys are awesome! This is the first time I've used them, have been buying appliances for my four Plexes at Lowe's. The sales staff were awesome and the delivery guy, Lennen was great. Very professional and very helpful. I won't go back to Lowe's to buy Appliances again, these guys offer a warranty and are less than half the price of the big box store. What a great find! read more

Not great at communicating, not knowledgeable, and just expect us to keep ordering parts and throwing money at them while not doing their job. Charged us over $400 to fix a dishwasher. Just absolutely horrible communication and lack of knowledge in my opinion. They'll leave before even checking it to make sure it works correctly. read more

Even though they charge a fee just to come out when doing a repair, I use them for used washer and dryers for my business. They have been very reliable getting me what I need and sticking to their warranty. read more

I called to have my refrigerator ice maker fixed. They ordered 3 parts, from what I was told. It's now almost 4 weeks and they're still waiting for the 3rd part. I wonder where they ordered the part from. Makes me regret paying in advance. I have 3 units being rented out by my property manager and this is the company they use when they need repairs done. Maybe I should complain to the property manager about their service and get a better repair company. UPDATE: Got called the day after my first review to schedule repair. Shannon performed the repair pretty quick and even stated I'll be refunded some money for a part that ended up being cheaper than originally thought. read more

I have been using Reliable Appliance Repair for several years now. They have provided our family consistently professional service from answering the phone, scheduling appointments, showing up as scheduled, and good repairs. Today we purchased a dryer at their appliance showroom. Terrence helped us, he was informative and helpful as well as, friendly. read more

I feel bad for the people who weren't happy with the service or the swiftness of the repair. I have HSA for appliance insurance repair, which is a great option because things go out and it's really expensive to repair or replace out of pocket. Recently my ice maker in my freezer quit working. Went online to HSA and was booked to have a technician come out in 2 days. Paul was a nice fellow and diagnosed and repaired the problem under an hour. He even gave me a tip to repurpose part of my cabinets, which was pretty great. For a previous HSA repair Denali Appliance was used and was more than satisfactory but is in Wasilla. Another friend who uses HSA said this company has been great and I agree. Will use again. read more

Called Monday morning just after their opening (8:00 am). No answer so left a message. Finally returned my call on Thursday. Reliable indeed. read more

Just bought a new washing machine that had been repaired 8 months ago by Reliable. While taking the old washer away, the delivery person told me the old equipment gets picked up by Reliable, making me wonder about the part that was installed by them less than a year ago. read more

This business has the worst service. I bought a Samsung Refrigerator with an extended warranty a few years ago at Lowes. I did a lot of research and found out the evaporator fan wasn't working; so now my fridge is unplugged because it cannot cool the inside. Since the fridge is still under warranty, I called to have my fridge repaired. The warranty department scheduled my appointment for that coming Friday between 9-5 it was the first available appointment, (at this point I have been without a fridge for a week) Apparently, Reliable Appliance is the only appliance business in town who will work on Samsung appliances. Reliable calls Thursday evening and proceeds to tells us that Lowes is incorrect their next available appointment isn't until Monday 9-5 (how is between the hours of 9-5 an appointment) or we can go on-call. So, we decide to stay with the Monday appointment (just in case) but go on call as well. We get a call late Friday stating they had a cancelation for Saturday between 3-5; however, we must pay a $25.00 weekend service fee that warranty won't cover. How is this my responsibility? We originally had an appointment scheduled for Friday and they bumped us to Monday. We end up paying the stupid fee because we need our fridge back; buying daily groceries gets expensive. Saturday the technician (nice guy btw) comes out and tells me what I already know, the fan is not working, and he needs to order a new one. WTH!! I told Lowes all of this they knew the fan was bad, why not get one ordered before you come to "service" the fridge. He says it will take the part a week to arrive. (this makes 2 weeks without a fridge) I received a phone call, (it is Thursday) stating they received the part. The next available appointment is next Thursday, a week out. This will put me 3 weeks without a fridge. I find this scheduling service appalling. This could easily have been avoided if they had looked at their notes that clearly stated the error code telling them what was wrong and ordered parts before servicing the fridge. I will never call Reliable Appliance for service and I will encourage other people to call another appliance service business. read more

This could have gone very wrong, but Steve, I believe he is the manager, saved the day. He was very professional, knowledgeable and worked toward making our customer experience a positive one. We set out to purchase a washing machine. Checked out the Reliable Appliance website which was very helpful, even has a link to their Craigslist listings (which I thought was awesome!) first time I've seen that-very helpful. I saw a few machines I was interested in, did my homework on Consumer Reports and set out to purchase it. We purchased our machine, a Samsung VRT HE Top loading, took it home, ran a load, and it was making a terrible noise. It was defective. So, we loaded it back up and took it back down to the store. Steve asked us what happened, I presented him with a video of the machine in action, and he said he would work with us to make this right. We negotiated for another machine, which was new, and he ran it through test cycles before we took it home. The new machine is great; we are very happy with it's performance and our customer service experience when we ran into trouble. BTW, it's a Maytag top loading Bravos XL Steam MCT MVWB755DW0. It was the only one they had at the time, the selection changes constantly. Check reviews and ratings when you buy appliances. Scan the QR codes, look up whatever you can find. Bring your smartphone with you to the store, they do not mind. Steve is very knowledgeable about reviews as well. The only negative, I must report, is with the front office. There is a palpable feeling of "don't bother me" hiding behind computers. Not very welcoming, unhappy people. Maybe they are overworked, or just wrong for the job, or just don't get along, who knows? It's just unpleasant. That's why this is a 4 star rather than a 5 star. read more

Had a great experience with Reliable Appliance, getting our refrigerator fixed. The thing that stood out was their communication with me. They always followed up to confirm appointments, and the technician gave me morning confirmation calls and heads-up calls on both occasions he had to visit. Paul, the technician, was very knowledgeable, friendly, and professional. read more