Nutz And Gadgets Staff went over and beyond to make me feel safe as they worked on my phone. ( I…read morewas extremely satisfied they fixed my phone in minutes)I had to wait more than 3 weeks for an appointment with Apple Nuts and Gadgets and me in and out the same day...they have Some restrictions in place due to Covid.

Great customer service and probably better deals than anywhere else in Anchorage (best out of 4…read moreplaces I've been)

A new location but the same excellent service. Friendly, knowledgeable technician. My phone froze…read moreand was not able to fix. Ak Phone was able to fix in minutes.

Very professional and helpful staff! I have been a customer for more than 10 years! He had a shop…read moreat Northway Mall for many years before he moved to this new place. I had my IPhone 4 repaired my him and have been a loyal customer since. Even now I moved to Washington State, I still have my broken phone mailed to him for repairs. He always offers the best price and excellent work!

5-stars for the folks that work here, they are fantastic…read more 0-stars for Verizon customer service, that will force you to come here. Seriously though, these Verizon contractors are way better at fixing things than Verizon themselves. I talked with a Verizon rep for 5 hours online, trying to activate an e-SIM. They ultimately gave up on me. I came in here and it was fixed in 3 minutes. I had a 2 hour experience here trying to get a physical SIM. I had an iPhone 14 Pro Max...until Friday when someone connected to Alaska Airlines stole it from me at LAX. (how do I know? Because I was tracking the location via my laptop and Apple watch. I watched as my phone hung out in terminal 6 of LAX for hours while Alaska Airlines wouldn't let me go look for in...and eventually it ended up in Seattle, and then Kansas City...right on the Alaska Airlines schedule...) Since TSA and Alaska Airlines didn't care about anything I had to say, I went ahead and activated Applecare with theft and loss prevention. I'm currently waiting on the status of my claim, and continuing to watch my phone hang out at it's final resting place: 1416 W 25th St, Independence, MO 64052

If I could give this place a zero I would. I bought a phone here and there was a promotion for…read morewatches so I ordered one that never came. I was told by the store manager how great their wi fi routers were so we got two, one for each house. I hooked one up it was horrible. When I returned them the regional manager told me how bad they worked and how GCI was the only one that worked good in Anchorage. I was hoping to pick up my watch. They gave it to another customer, and said they would order me another. They never did. I had to go to the Dimind Center Mall to get a watch, I was there 3 days later than the promotion ran and as told they would still honor the promotion because the Tudor Verizon was full of incompetent people from the ground up who weren't capable of doing their job properly. The store employee and or regional Manager never refunded me for routers and now I'm dealing with that on my bill. NEVER use this store go to a real Verizon store. These people are horrible. The regional Manager is a rude individual who needs some schooling on customer service.

Meh. I am…read morefrustrated when you talk to someone on the phone they tell you to go to the store are you going to the store? They tell you that they can't do it properly call or do online. I am still very disappointed with AT&T's service coverage. If GCI wasn't such a shitty company, I would switch but now we have Verizon. Maybe something I should look into.

Service on the north slope sucks, they don't service their towers or maintenance their systems…read more Dropped call after call. But their big time at&t, well big time has the worst service in the arctic circle.

Horrible . Worst experience ever , i was being help with my husband by an older white lady . Her…read morename was Maya and she was welcoming at first but we were there for over 2 hours because me and my husband didn't know what options we wanted . She kept on huffing and puffing every time we change her mind and i asked her if everything was fine "she responded with " yea , i mean if you guys like waiting time on things that should of been discussed before coming in " Like what !!!! i was already mad . Then she had the nerve to mention that she likes to wear thongs with another male employee and you could tell he was not wanting to have that conversation with her . The last thing got me and my husband to just leave was she asked my husband if he's been with other races of woman . Why would you ask a customer that !!! I told you that she is being very unprofessional an we will take our business somewhere else. Her response was that's more then okay with me and looked to her left and said " Dose anyone else need help " ... This lady needs to be fired

A descent and high quality of a sales representative. Thank you very much JOSH for the big help.read more

Rob was very helpful, great customer service the best I've had personally with a phone service…read morecompany/ in person store. Highly recommend.

If they tell you that you can get 5G in Alaska, they lie. Do not use Verizon. They have slimy and…read morefar less than ethical business and advertisement practices. You will only ever get 4g LTE even though technically they say you could get 5G and you will pay for 5G, but you will never get it. I have submitted to the BBB and the FCC. Because after two years and hours on the phone with them and going to their stores and working with their top technical people, the only compensation they offered is $20 for 12 months. I have lost business because of this because I cannot use my phone for anything other than phone calls and texts unless I am connected to Wi-Fi. Stick with GCI. I even have screen texts from their technical people saying they would never use Verizon for the discounts, and that it's true, Verizon can only get you as high as 4G LTE in Anchorage. So their advertisements are a lie. But they use technical speak and their contract to say that they offer LTE and 5G, but you're not guaranteed the 5G only it doesn't say you're not just says it offers both. You won't get the 5G, trust me. But sure gonna pay for it. I would give them a zero star rating if I could, but unfortunately yelp doesn't allow that.

They fraudulently sell you a "free" upgrade for 6 months-…read more"just cancel before the end date to go back to your original plan. Absolutely no change in charges." They immediately start charging more for this, then when called they say they have to research and call you back, they don't. I call again, there are no notes of my previous call, same thing all over again. 3rd call - finally taking notes, supposedly, then they are going to finally submit a refund for review...Now I'm waiting for that call back. It's infuriating

Our internet stopped working 7/27. I was on hold with tech support for a long time and they said…read morethat it was out all over Anchorage. I tried to reach out to the chat folks a few days later but it took over twenty minutes for them to reply and I had to leave. I finally called today 8/13 and was on hold for over an hour. Then they said that our internet was working which when we tried it, it worked. I asked for customer service for a refund on the 2.5 weeks we didn't have service they transferred me around a few times and then out me on hold for over an hour. When someone finally answered it was tech support and when I said that I was looking for a refund they hung up on me. I guess it's time to try Star Link even though I'm not excited about ol' Elon.....

I thought I knew more about batteries than most.... I owned…read moreoperated ( as far north as deadhorse) Cars Airplanes Rc airplanes Computers All the other Alaska toys and atv's I own 3 desulfunators Basic and float chargers. Etc... I needed the best battery money could buy for my generac standby generator. The optima ( good battery ) lasted 5 yrs in there. Starting once a month. Capacity dropped. I went to get an odyessy battery but left with an odyessy sister companies battery. We talked desulfinators and I learned more than the internet had taught me. The owner operator owns 3 of the Alaska franchises. I saw an employee helping someone put a new battery in their car. Damn! Service plus !

I would like to highly recommend this business, The customer service…read morewas not only great but the staff invested lots of time and trouble to make sure I received the best solution to the problem I walked in with. I needed a battery for my watch but when it didn't work they volunteered to send it to a jeweler-twice. I really appreciated the extra effort because the watch has sentimental value to me. A big thanks! Sharon U.

Let me start this out by saying I got charged an extra $50 when I went to replace my lost Apple…read moreWatch. They also gave me the smallest size which barely fit my wrist so luckily it was for me and not a gift for anyone with larger wrists that me. That being said, the bathrooms are clean and they are very quick to help you find what you need. They have a huge stock of new gadgets and tech. I like this location better than the other one across town because the parking lot isn't as hectic as the one at the mall. They also are pretty well stocked. They had my husbands little handheld game device too when it wasn't available at target so that's a plus.

Standard best buy, just like all the rest. The staff have been friendly in multiple visits and have…read moregreeted me the second I walk through the door, in addition to asking if I am looking for anything specific or need any assistance. While in the store, each time, other staff that are walking through the store have inquired if I need any assistance. The store has always been clean, and most items are in stock. There has not been any issues finding anything, and those items not in stock have had free delivery. So far, there have been no items that are not deliverable in Alaska, like most other companies.