Nutz And Gadgets Staff went over and beyond to make me feel safe as they worked on my phone. ( I…read morewas extremely satisfied they fixed my phone in minutes)I had to wait more than 3 weeks for an appointment with Apple Nuts and Gadgets and me in and out the same day...they have Some restrictions in place due to Covid.

Great customer service and probably better deals than anywhere else in Anchorage (best out of 4…read moreplaces I've been)

A new location but the same excellent service. Friendly, knowledgeable technician. My phone froze…read moreand was not able to fix. Ak Phone was able to fix in minutes.

Very professional and helpful staff! I have been a customer for more than 10 years! He had a shop…read moreat Northway Mall for many years before he moved to this new place. I had my IPhone 4 repaired my him and have been a loyal customer since. Even now I moved to Washington State, I still have my broken phone mailed to him for repairs. He always offers the best price and excellent work!

5-stars for the folks that work here, they are fantastic…read more 0-stars for Verizon customer service, that will force you to come here. Seriously though, these Verizon contractors are way better at fixing things than Verizon themselves. I talked with a Verizon rep for 5 hours online, trying to activate an e-SIM. They ultimately gave up on me. I came in here and it was fixed in 3 minutes. I had a 2 hour experience here trying to get a physical SIM. I had an iPhone 14 Pro Max...until Friday when someone connected to Alaska Airlines stole it from me at LAX. (how do I know? Because I was tracking the location via my laptop and Apple watch. I watched as my phone hung out in terminal 6 of LAX for hours while Alaska Airlines wouldn't let me go look for in...and eventually it ended up in Seattle, and then Kansas City...right on the Alaska Airlines schedule...) Since TSA and Alaska Airlines didn't care about anything I had to say, I went ahead and activated Applecare with theft and loss prevention. I'm currently waiting on the status of my claim, and continuing to watch my phone hang out at it's final resting place: 1416 W 25th St, Independence, MO 64052

If I could give this place a zero I would. I bought a phone here and there was a promotion for…read morewatches so I ordered one that never came. I was told by the store manager how great their wi fi routers were so we got two, one for each house. I hooked one up it was horrible. When I returned them the regional manager told me how bad they worked and how GCI was the only one that worked good in Anchorage. I was hoping to pick up my watch. They gave it to another customer, and said they would order me another. They never did. I had to go to the Dimind Center Mall to get a watch, I was there 3 days later than the promotion ran and as told they would still honor the promotion because the Tudor Verizon was full of incompetent people from the ground up who weren't capable of doing their job properly. The store employee and or regional Manager never refunded me for routers and now I'm dealing with that on my bill. NEVER use this store go to a real Verizon store. These people are horrible. The regional Manager is a rude individual who needs some schooling on customer service.

Meh. I am…read morefrustrated when you talk to someone on the phone they tell you to go to the store are you going to the store? They tell you that they can't do it properly call or do online. I am still very disappointed with AT&T's service coverage. If GCI wasn't such a shitty company, I would switch but now we have Verizon. Maybe something I should look into.

Service on the north slope sucks, they don't service their towers or maintenance their systems…read more Dropped call after call. But their big time at&t, well big time has the worst service in the arctic circle.

A descent and high quality of a sales representative. Thank you very much JOSH for the big help.read more

Most of the staff act like they don't want you there, and condescend you when giving advice. If you…read morewant customer service with a bad attitude, go to this location.

Rob was very helpful, great customer service the best I've had personally with a phone service…read morecompany/ in person store. Highly recommend.

If they tell you that you can get 5G in Alaska, they lie. Do not use Verizon. They have slimy and…read morefar less than ethical business and advertisement practices. You will only ever get 4g LTE even though technically they say you could get 5G and you will pay for 5G, but you will never get it. I have submitted to the BBB and the FCC. Because after two years and hours on the phone with them and going to their stores and working with their top technical people, the only compensation they offered is $20 for 12 months. I have lost business because of this because I cannot use my phone for anything other than phone calls and texts unless I am connected to Wi-Fi. Stick with GCI. I even have screen texts from their technical people saying they would never use Verizon for the discounts, and that it's true, Verizon can only get you as high as 4G LTE in Anchorage. So their advertisements are a lie. But they use technical speak and their contract to say that they offer LTE and 5G, but you're not guaranteed the 5G only it doesn't say you're not just says it offers both. You won't get the 5G, trust me. But sure gonna pay for it. I would give them a zero star rating if I could, but unfortunately yelp doesn't allow that.

Received excellent service from Kayla at this location today. Been in a few times with phone…read moreissues and she suggested it was a sim card problem and offered to swap out the sim card. First time anyone suggested that may be the problem. She answered a few other questions and determined some of the problems were anomalies with my particular phone model. I ended up getting a new phone and better plan. BEST OF ALL...came home called a friend and SHE COULD HEAR ME and we didn't get cut off .

They fraudulently sell you a "free" upgrade for 6 months-…read more"just cancel before the end date to go back to your original plan. Absolutely no change in charges." They immediately start charging more for this, then when called they say they have to research and call you back, they don't. I call again, there are no notes of my previous call, same thing all over again. 3rd call - finally taking notes, supposedly, then they are going to finally submit a refund for review...Now I'm waiting for that call back. It's infuriating

I thought I knew more about batteries than most.... I owned…read moreoperated ( as far north as deadhorse) Cars Airplanes Rc airplanes Computers All the other Alaska toys and atv's I own 3 desulfunators Basic and float chargers. Etc... I needed the best battery money could buy for my generac standby generator. The optima ( good battery ) lasted 5 yrs in there. Starting once a month. Capacity dropped. I went to get an odyessy battery but left with an odyessy sister companies battery. We talked desulfinators and I learned more than the internet had taught me. The owner operator owns 3 of the Alaska franchises. I saw an employee helping someone put a new battery in their car. Damn! Service plus !

I would like to highly recommend this business, The customer service…read morewas not only great but the staff invested lots of time and trouble to make sure I received the best solution to the problem I walked in with. I needed a battery for my watch but when it didn't work they volunteered to send it to a jeweler-twice. I really appreciated the extra effort because the watch has sentimental value to me. A big thanks! Sharon U.

Let me start this out by saying I got charged an extra $50 when I went to replace my lost Apple…read moreWatch. They also gave me the smallest size which barely fit my wrist so luckily it was for me and not a gift for anyone with larger wrists that me. That being said, the bathrooms are clean and they are very quick to help you find what you need. They have a huge stock of new gadgets and tech. I like this location better than the other one across town because the parking lot isn't as hectic as the one at the mall. They also are pretty well stocked. They had my husbands little handheld game device too when it wasn't available at target so that's a plus.

I went into Best Buy looking for speakers. Upon entering the store I was greeted by a cheerful…read moreemployee who told me that if I needed anything, to let him know. He then disappeared into another dimension. I worked my way back to the speakers and surprisingly found one of exactly what I was looking for. One stereo speaker would be odd so I went to find someone who knew if there was a second speaker and where it might be. Many customers were roaming the store looking for someone to help them, but help was very rare this day. At the front of the store there were three manager types having some kind of impromptu employee meeting. I stood to one side politely waiting for them to finish their conversation. When they completed talking with each other and were obviously through, I approached and said, "pardon me do..." at which point they all three walked off in three different directions completely ignoring me as though I were invisible. Manager types. No wonder service is so piss poor. Well I didn't get my speakers, I spoke with a cashier as I was leaving but she gave me a song and dance and was no real help. Service here has been a problem for a long time, but it certainly has stopped me from ever going back. This place is really dysfunctional.