A descent and high quality of a sales representative. Thank you very much JOSH for the big help.read more

Most of the staff act like they don't want you there, and condescend you when giving advice. If you…read morewant customer service with a bad attitude, go to this location.

Came in the store was helped by one person, whether or not it was a new guy. But told my grandma…read morewrong information and almost deleted her account. Which is grandfathered into something I guess. And then as we are walking out someone else helps us. And all he did was criticize me for being on my phone while I have nothing to do but wait. And then he's asking for our help, like we know what to do. And my grandma doesn't understand electronics that well, so she's worried that he's gonna to delete something, that he shouldn't. So I told the guy who was helping us that she was worried and all he did was treat me like a kid and ignore, and say I hear you, and I'll be talking to the manager about the other guy and been doing this for 40 years. There was no customer service at all, yes they finally fixed the issue but were rude the whole time.

If you EVER want to meet a bunch of lying thieving greedy pieces of junk, go to AT&T!…read more Here's our story: We had two old phones we used through their service (phones from GCI). Recently, walked in and bought TWO new phones. The idiot guy said we would save a lot more by getting a third line and there would be a huge discount on the second new phone. He said our bill would only be slightly higher than it was currently (HE'S A LIAR!). Our bill was $307, but next month it would go down to $250!!! There's zero savings and we got screwed harder than GCI ever screwed us!! We left GCI because they are high priced, but at least their service is fantastic!! And to top it all off, we had HOTSPOT on both of our old phones....and when we gave our business to AT&T by buying new expensive phones through them, AT&T cut both our HOTSPOT ability without even telling us and yes, I asked that liar (AT&T salesman) if we would still have hotspot and he said YES!!! When when went back to AT&T to inquire, they said we should never have had it on the first place!! WHAT A BUNCH OF GREEDY LIARS. I WOULD NOT WISH THIS COMPANY UPON MY WORST ENEMY. JUNE 27 2019

I got a new phone, they didn't have it in stock so we had to order it. I was doing a trade in, I…read moremade it clear it would be a trade in, but when I tried to trade the old phone in after my new phone arrived they refused to accept it and handed it back to me. They're now refusing to let me trade in my old phone saying the phone needed to be handed over to GCI PRIOR to receiving my new phone. I email customer support only to be told the same thing. So I guess they expected me to just lose all my phones and videos and go without a phone for a week? What a scam. Makes me wish I switched service providers.

Pretty good service, Hunter rocks! We were having issues with new phone and case and such, he got…read morethe job done right!

My son's iPhone 7 charging port was not working and slowly deteriorated until the point of not…read moreworking at all. I called first to see if fixing a charging port was something they did. They were very polite and helpful on the phone. Brought it in this afternoon. The wait was short. He was very professional and helpful. Took a look at the phone, saw it only needed to be cleaned out and fixed it on the spot. I was in and out in less than 10 minutes. The drive from Eagle River was worth it. Make sure you go to the new address at 8130 Old Seward Hwy Ste 104. This will be my go to for cell phone repair in the future.

Cracked wireless is an awesome place to get your phone or electronic devices fixed. Great customer…read moreservice and professional work. We've been coming here for a few years now when our kids need their screens changed.

Today when I came to the mall, I asked a young man with an Afro directions for the nearest bathroom…read moreand he was extremely extremely rude, and I would have just let it go, but later when I needed to come into ZAGG for assistance, he was very unkind and unwelcoming. His attitude really brings down the business and has a negative vibe. ZAGG, I hope this young man's behavior improves, it is very much needed.

seasoned google reviewer here, so Ryan when i reached out to him via email & Facebook says "its not…read morea good idea for you to mail your phone up here and we'd just mail it to Texas for soldering anyway" sounds more like to me you'd make me waste my money MAILING it TO Alaska and your saying you'd refuse my package besides i've seen another post from another customer here that didn't mention anything about sending they're device out of state to get a soldier job done and i believe that customer wanted an impedimenta refund, so my question again Mr. Hales is: would i be wasting my money shipping from Texas to your store and are you going to refuse my package??

I wish I could give less than one star for the horrible experience I've had with GCI over the last…read moreyear. I used to love singing GCI's praises when I could actually afford their services, but the price increases, not to mention the weird fees they keep adding to my account and their inability to bill on time, have become so astronomical, I can no longer recommend them. Their customer service makes you run around in circles, if they even know what they're talking about (which isn't often at all), and I literally just had a customer service agent heave a big ol' sigh before saying "thank you for calling GCI..." in the most deadpan and unhelpful tone. Have I been blacklisted? For trying to pay my bills on time??? I literally hate having to interact with GCI in any way now and I'm pretty sure that's not how the client/provider relationship is supposed to work. Their cell service is hit or miss, especially traveling around Alaska, leaving much to be desired. Their WiFi is amazing!!! However, it's so expensive that you'll have to decide between feeding your kids and paying for decently fast internet. I will be warning my friends and family away from GCI unless they can offer a quality of customer service that matches the quality of their products at an ACTUALLY affordable price.

This place is getting a bad rep for long wait times, but I appreciate them taking Covid seriously…read more My experience was incredibly delightful. From their customer service and dope 80's music to their clean, neat and friendly facility. Judy was the security at the front door and did a marvelous job. She is a ball of joy. My clerk was Jed. This man is definitely going places. He was patient with my crazy requests and was beyond knowledgable everything he did. I dont usually post yelp reviews when I receive above average or good service, because I expect that. This was excellent service.

Nicest and most helpful human I have met in a long time transferred my service from T-Mobile and…read moreworked half an hour overtime after the store closed to make sure I was set up. Eric Colon bent over backwards making phone calls to fix the service transfer issue I was having with my previous carrier. He saved me 360 dollars annually by switching my plan to prepaid with 3X more data than I was getting with the other provider. When the store closed and I was still on hold waiting for someone from t-mobile to pick up that wasn't a robot to find out where the information glitch was, he (along with the rest of the kind staff) stayed behind to fix my hang up. I think any other associate would have asked me to come back when the were open the next day. Above and beyond service from Eric.

I switched to AT&T in November. As part of a promotion they were to buy out my phone from Verizon-…read more$550 owed roughly, and was told my bill would be about $85 a month. My plan is $85 a month my is closer to $130 a month for one line and one device (my device is 'free' per another promotion, it's billed and credited every month so if I leave AT&T within three years it is not free and I'm charged for the device). been five months and I haven't seen reimbursement for the phone. This company is worth millions or more and is invaded paying me $550 for five months. The customer service representatives have all the answers in the store until they've got your business and then they don't know anything. I've never had so many issues with any business before. It sucks that this day and age we be at the mercy of a company that is such a parasite.

I came in looking for an Apple genius after Apple gave me this store as an option to service my…read morecracked screen. This might be one of the only times I've ever had to walk around looking for someone to help me instead of the other way around. I meandered to the back where it said Geek Squad and asked about where I could find an Apple genius. The guy was untactful telling me that it was the car area. I don't know the ins and outs of Geek Squad and he just was t helpful. Then when I tracked down a guy near the Apple products he told me go to Geek Squad near the checkout. So I did that and told the Geek about my appointment. To which he told me they don't replace the screens there, don't even have parts for it and wasn't sure why Apple let me make an appointment to have it solved at this location. This guy was actually nice at least and gave me helpful information on where to go next.

I am very happy with the help I received here today from Coby, Ghost and Athena…read more I was able to find a difficult to find item with guidance.