Dropped iPhone from top floor of hotel totally smashed screen. Had a plane to catch in 2 hours…read more Gentleman just opened the store on time at 10:00am . It took 30 minutes and it was fixed. Just made my flight out of monterey. I was so impressed by his ability to get phone fixed in such a short time. He deserves 10 stars!!!

Poor customer service & poor communication. Tried calling them 3 times having an inquiry about…read morehaving a screen and battery replaced, no response. Left them a text message at their number interested in possibly purchasing one of their replacement phones and only received 1 message from them telling me what phones they had available. After asking 2-3 times what the price ranges were they didn't answer. Tried calling them again they put me on hold and eventually forgot they put a customer on hold. Wouldn't recommend this place.

This is the EXACT same review I originally posted on Google reviews:…read more When I come across stellar customer service I believe in giving recognition to the individual providing this. Alex who is an assistant manager for the AT&T Monterey retail store is wonderful, kind, and extremely professional. I have 7 mobile phones and 2 data lines that I needed assistance with. Others might find this a bit overwhelming but she was very fast and efficient in changes that I needed with my account. While she was assisting me, she was also multitasking, and answering questions that her team needed help with. She did not miss a beat. All the while she was smiling and maintaining consistent positive energy. I am an Operations Manager and I truly believe in being a good example to my team. Alex is talent that I see going far! I hope that her leadership team truly sees her. She is upper management material! Alex, keep up the fantastic job! Thank you for providing THE BEST AT&T EXPERIENCE!

Poor service. The untrained and rude staff will leave you frustrated. It's best to go online if…read morepossible (which is another level of pulling teeth), or travel to another branch.

Bryan Esparza went above and beyond to assist me in a pinch. I'm from out of town and I was rushing…read moreto get internet service to host a virtual meeting for work. He was super friendly, patient and accommodating. He walked me through every step to get an account set up and out the door to meet my deadline. It really felt like he was holding my hand through the stressing and anxiety inducing predicament I was in. Thank you so much Bryan! You're the best!!

On Monday, June 17th went to this Verizon store near Costco in Sand City. The sells rep wrote down…read moreeverything we needed & said to come back the following day to change to a new cellular plan for our 5 phone lines because it was the first day of the new billing cycle. Went back June 18th and Jose told me they could not help me to change to a new service plan at the store and I had to call the 888 number to switch to new unlimited plan. When I decided I would take his picture to let the manager know he refused to assist me, Kamata told me I could not take pictures of them or make a video of their refusal and he called the police to try to remove me from trying to get the store staff's assistance. Here is a link: https://share.icloud.com/photos/0c4UHt-u_rl8wMq5rEnjmfVRQ to see the video of Kamata turning his back on me and going to the back part of the store with Jose as they refused to help pr even stay at the front of the store. I had cell service with Verizon for 20 years and this is how this store's staff treats decades old customers. I will never use Verizon again because of this poor customer service. I do not recommend anyone to ever do business at this store. There are plenty of other Verizon stores where you will be treated much better than at this location. Don't support their poor treatment.

The men behind the desks working there were very abrupt with me. I had to have my new phone i…read morebought there two days ago adjusted. I'd found my old phone, and needed data transferred to my newly purchased phone. Plus there were some mistakes in the messages application . I was asking questions when the other salesman butted in and said that " I wasn't listening ". He was not involved previously in our conversation at all. He continued, to harass me to the point where I had to ask.him to " leave me alone". The one I was with knew his stuff. But he said " We're not paid for this." I didn't like what he was saying. I assumed he was there to help.customers! I'd been going to Metro PC twenty years and had gone in with a problem now and then. T young man i was work8ng with did know how to transfer my data, which he did. He explained how to do a few things. But he reminded me that thos wasnt really their job. I assume he met adding stuff from my old phone, and taking away some nasty messages unwanted adds and such. He did accomplish what I needed. But at the end said, " We should not be doing this, call a text support line" . I was shocked, as I had always received help with my phone if needed here. Metro P.C is where I've bought my cell phones for 20 plus years.i said it should be part of the service, he shook his head " no" .I left feeling pretty lousy. The manager who sold me the phone two days before, was not available. I'd had an appt. with him at ten, but rescheduled it to later that day, they said i could come in anytime. He was really good as far as knowledge. But he did get upset with me when I couldn't understand a Metro PC phone operator because of her accent. I did tell the operator that, and that's what offended the manager Wondering where else I should go when my cell.phone is acting up.

The employees were unhelpful and I left the store with two bricks and short three hundred dollars…read more Absolutely no explanation on the phone and they didn't even take thr time to adequately transfer the data from my old phone to the new phone. The custoner ser ice line is populated by marginally cimpetent, if courteous people. The plan I have is expensive and as soon as I can I am transferring service to another carrier. I would recommend any other cellular service provider and store.​

Great job .... Very professional and the laptop was ready in one day. I will use him again if I…read moreneed assistance.

Steve came to my home to set up my new computer. There were several glitches that he handled…read morequickly and efficiently. He walked me through the nuances of Windows 11 and made sure all of my passwords worked for an easy transition. I am impressed with his knowledge and problem solving. He made a stressful situation run smoothly. He was on time, fairly priced and I could not be happier with his service. Thank you, Steve. -Highly recommend!!

I signed up for Verizon 5G Home Internet in San Francisco in 2022. I later attempted to use the…read moreservice here in Monterey in 2023 when I moved here. The service was ineffective in Monterey, so I contacted Verizon to close the account. I made multiple attempts to return the modem after cancellation. I was told I needed a return box but never received one despite repeated requests. I was also never informed I could have returned the equipment via UPS. After continued efforts to return the equipment (including attempting to return it in person at several different stores), I was eventually instructed by a Verizon representative at 1680 Del Monte Center Suite 12G, Monterey, CA 93940 that since the account was closed and there was no further need for the device, I could dispose of the modem as I saw fit. I disposed of it as e-waste. I relied on Verizon's instructions in good faith. I have tried to contest the charges with both Verizon and their collection agency. As recently as last week, I was sent a bill for approximately $220 from a collections agency. This charge is improper because Verizon failed to provide return materials and expressly instructed disposal. I visited the store one last time today to avoid formal complaints with the Better Business Bureau and the FCC to no avail.

Davien and especially Moe were SUPER helpful and accommodating, and the whole staff was friendly…read more I'm not sure why this place is getting bad reviews, because our experience was great! Thanks guys for everything!

Super clean store. Great for internet and phone service setup. Phone service is less than my…read moreprevious provider. Easy setup with Xfinity app. Jorge was my sales rep and he was great at explaining everything.

Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge…read moreLocations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you.

The service to start is subpar, the customer service is horrendous! Multiple voicemails & terrible…read morewait times. I got a phone to try it out & returned it within 1 week because of the service quality & we were supposed to be all good . They charged me $147 & I'm still arguing with them even though I brought it back within the guidelines. The big issue is you have to call another number to verify you want to stop the service.... But you can't get through!! SCAM! Avoid use Verizon

We initially had an appointment on a Monday for a tech to come out from 2-4pm to get internet. No…read moreone showed up until 5pm, only one person and he wasn't able to complete or even start the job alone. We rescheduled for Wednesday 8-9am. At 10am with no call or text updates I called and waited on hold for 40 min, just to find out they had cancelled our appointment without notice. Then had to reschedule a third time. Wasted multiple days of my time.