Absolute best computer repair shop I have ever been to…read more Incredible service, thoughtful and efficient, and even more knowledgeable than the Genius Bar. Very courteous and inexpensive. Can't sing their praises highly enough.

Highly recommend. I brought my computer in on Tuesday because it looked like the battery was…read morewarping. They told me they would inspect and call me by the end of the day. True to their word - they called me that day. I called them back Wednesday morning. They quoted $130 and advised it would be ready latest Monday depending on when they could get the battery. Much to my surprise they called me around 5 pm Thursday and let me know it was already ready. They are open until 6 pm on weekdays so I was able to go and pick it up right away. I'm happy that I was able to get it sooner so to minimize the work I needed to get done for my business. Note: I'm sure I could have replaced it myself but it literally looked like it would blow any minute so I didn't want to take the chance and they also take care of battery disposal which I didn't want to deal with.

Always so welcoming and helpful, especially Zaid who has helped me on my last two visits.read more

I got the back off my iPhone replaced in January and it immediately cracked not even two weeks…read morelater from a very minor fall. The replacement on the back also was not even Apple brand and has a strong plastic smell. Now, after paying about $150 for the replacement, my battery is popping out of my phone because of the faulty back replacement and I have to get an entire new phone! Not happy at all, waste of money to get a replaced back screen here.

This is the EXACT same review I originally posted on Google reviews:…read more When I come across stellar customer service I believe in giving recognition to the individual providing this. Alex who is an assistant manager for the AT&T Monterey retail store is wonderful, kind, and extremely professional. I have 7 mobile phones and 2 data lines that I needed assistance with. Others might find this a bit overwhelming but she was very fast and efficient in changes that I needed with my account. While she was assisting me, she was also multitasking, and answering questions that her team needed help with. She did not miss a beat. All the while she was smiling and maintaining consistent positive energy. I am an Operations Manager and I truly believe in being a good example to my team. Alex is talent that I see going far! I hope that her leadership team truly sees her. She is upper management material! Alex, keep up the fantastic job! Thank you for providing THE BEST AT&T EXPERIENCE!

If you rounded up every rude and untrained customer service agent you've ever met and put them…read moreunder one roof you'd have this place. Autistic cats have better people skills than these employees who couldn't care less about your needs and can't explain anything properly. Why major companies like AT&T can't train people better is a mystery, but after years of this nonsense I'm headed to a competitor. Save yourself the frustration, stay away from this store. The one in Sand City is much better.

Bryan Esparza went above and beyond to assist me in a pinch. I'm from out of town and I was rushing…read moreto get internet service to host a virtual meeting for work. He was super friendly, patient and accommodating. He walked me through every step to get an account set up and out the door to meet my deadline. It really felt like he was holding my hand through the stressing and anxiety inducing predicament I was in. Thank you so much Bryan! You're the best!!

On Monday, June 17th went to this Verizon store near Costco in Sand City. The sells rep wrote down…read moreeverything we needed & said to come back the following day to change to a new cellular plan for our 5 phone lines because it was the first day of the new billing cycle. Went back June 18th and Jose told me they could not help me to change to a new service plan at the store and I had to call the 888 number to switch to new unlimited plan. When I decided I would take his picture to let the manager know he refused to assist me, Kamata told me I could not take pictures of them or make a video of their refusal and he called the police to try to remove me from trying to get the store staff's assistance. Here is a link: https://share.icloud.com/photos/0c4UHt-u_rl8wMq5rEnjmfVRQ to see the video of Kamata turning his back on me and going to the back part of the store with Jose as they refused to help pr even stay at the front of the store. I had cell service with Verizon for 20 years and this is how this store's staff treats decades old customers. I will never use Verizon again because of this poor customer service. I do not recommend anyone to ever do business at this store. There are plenty of other Verizon stores where you will be treated much better than at this location. Don't support their poor treatment.

The men behind the desks working there were very abrupt with me. I had to have my new phone i…read morebought there two days ago adjusted. I'd found my old phone, and needed data transferred to my newly purchased phone. Plus there were some mistakes in the messages application . I was asking questions when the other salesman butted in and said that " I wasn't listening ". He was not involved previously in our conversation at all. He continued, to harass me to the point where I had to ask.him to " leave me alone". The one I was with knew his stuff. But he said " We're not paid for this." I didn't like what he was saying. I assumed he was there to help.customers! I'd been going to Metro PC twenty years and had gone in with a problem now and then. T young man i was work8ng with did know how to transfer my data, which he did. He explained how to do a few things. But he reminded me that thos wasnt really their job. I assume he met adding stuff from my old phone, and taking away some nasty messages unwanted adds and such. He did accomplish what I needed. But at the end said, " We should not be doing this, call a text support line" . I was shocked, as I had always received help with my phone if needed here. Metro P.C is where I've bought my cell phones for 20 plus years.i said it should be part of the service, he shook his head " no" .I left feeling pretty lousy. The manager who sold me the phone two days before, was not available. I'd had an appt. with him at ten, but rescheduled it to later that day, they said i could come in anytime. He was really good as far as knowledge. But he did get upset with me when I couldn't understand a Metro PC phone operator because of her accent. I did tell the operator that, and that's what offended the manager Wondering where else I should go when my cell.phone is acting up.

The employees were unhelpful and I left the store with two bricks and short three hundred dollars…read more Absolutely no explanation on the phone and they didn't even take thr time to adequately transfer the data from my old phone to the new phone. The custoner ser ice line is populated by marginally cimpetent, if courteous people. The plan I have is expensive and as soon as I can I am transferring service to another carrier. I would recommend any other cellular service provider and store.​

Steve came to my home to set up my new computer. There were several glitches that he handled…read morequickly and efficiently. He walked me through the nuances of Windows 11 and made sure all of my passwords worked for an easy transition. I am impressed with his knowledge and problem solving. He made a stressful situation run smoothly. He was on time, fairly priced and I could not be happier with his service. Thank you, Steve. -Highly recommend!!

Steve is a straight up professional and an excellent communicator. He provided an estimate for the…read morework, sent notification of the parts order he placed, the tracking number when it was on the way, and met up with me at my earliest convenience to do my repair. It took 20 minutes, as promised. I would recommend him to anyone.

I signed up for Verizon 5G Home Internet in San Francisco in 2022. I later attempted to use the…read moreservice here in Monterey in 2023 when I moved here. The service was ineffective in Monterey, so I contacted Verizon to close the account. I made multiple attempts to return the modem after cancellation. I was told I needed a return box but never received one despite repeated requests. I was also never informed I could have returned the equipment via UPS. After continued efforts to return the equipment (including attempting to return it in person at several different stores), I was eventually instructed by a Verizon representative at 1680 Del Monte Center Suite 12G, Monterey, CA 93940 that since the account was closed and there was no further need for the device, I could dispose of the modem as I saw fit. I disposed of it as e-waste. I relied on Verizon's instructions in good faith. I have tried to contest the charges with both Verizon and their collection agency. As recently as last week, I was sent a bill for approximately $220 from a collections agency. This charge is improper because Verizon failed to provide return materials and expressly instructed disposal. I visited the store one last time today to avoid formal complaints with the Better Business Bureau and the FCC to no avail.

Davien and especially Moe were SUPER helpful and accommodating, and the whole staff was friendly…read more I'm not sure why this place is getting bad reviews, because our experience was great! Thanks guys for everything!

They took great care of me. I added an iPad to my account super fast super simple, super easy very…read moreknowledgeable staff they were great.

Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge…read moreLocations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you.

Went into AT&T with my mom to switch plans from Verizon. Alexis was very knowledgeable and super…read morehelpful throughout the process! Outstanding customer service... definitely recommend! -Andrea

We initially had an appointment on a Monday for a tech to come out from 2-4pm to get internet. No…read moreone showed up until 5pm, only one person and he wasn't able to complete or even start the job alone. We rescheduled for Wednesday 8-9am. At 10am with no call or text updates I called and waited on hold for 40 min, just to find out they had cancelled our appointment without notice. Then had to reschedule a third time. Wasted multiple days of my time.

My Apple iphone accidentally fell on my driveway and the cellphone screen, cracked on the edges…read more When we arrived in the store, a very professional, very pleasant and very knowledgeable store lead/Manager, immediately helped us, and we arrived, about 45 minutes, before closing time, and the very positive, individual who helped us, was named MARK W. And he fully deserves beyond 5 Stars and he should be the Main Apple Store Manager, for successfully completing to repair our cellphone screen and making us VERY HAPPY, and We highly recommend Mark W., For his extremely great service and we will recommend him and this Apple location, to family, friends, and our high-level business friends!!!!! THANK YOU MARK!!!!! YOU'RE THE BEST, #1!!!!!! Sincerely, M.O. Business Owner Monterey Bay Gilroy,CA

I came here to pickup my online order and the process was seamlessly done with a help of a very…read morefriendly and social gentleman named Robert. Unfortunately I had to return the MacBook because of a whopping 43 gigabytes of data was used by apps I didn't care for. 43 might not seem like a big number but it is when your laptop can only store up to 256 gigabytes. I have been using iPhone 13 and Apple TV for years and these two devices is what made me buy the MacBook simply because I can uninstall almost everything that came with the OS, so it was disappointing to see that was not possible with MacBook Neo. I was lucky enough to get Robert to help me again when I returned my laptop the next day and I was surprised how fast and efficient the return was. I wish I was able to keep the paper bag but it's probably a security issue to give the paper bag back when you're returning items and I don't blame this store for being paranoid because the mall security here are too busy looking at their personal phones. I will definitely be back here if I need another iPhone or Apple TV but I don't think I'll be buying another Apple computer.