This staff Leydi, please READ If you don't speak Spanish, I strongly recommend avoiding this store. The staff discriminates against anyone who doesn't speak Spanish. When I spoke English, they rolled their eyes at me and were extremely unhelpful. Here's what happened: * I waited over twenty minutes while the staff claimed they were helping other customers, but their actions said otherwise. All I saw them doing was slowly wiping phone cases and chatting among themselves. They showed no sense of urgency or professionalism. * A male staff member finally started helping me but left mid-conversation to go to the back room without explaining why. Instead of resolving my issue, he told me to call customer service, which made no sense since I was already in the store. * Eventually, I had to wait for another female staff member to finish with her customer before she helped me. Even then, she barely addressed my concerns, claimed I wasn't eligible for assistance, and still insisted I call their customer service line. Here's the irony: when I called customer service, they resolved my issue almost instantly and confirmed that I was an authorized user. This proved that the in-store staff were either incompetent, deliberately unhelpful, or outright discriminatory. The inefficiency was shocking. The staff were not only extremely slow but also blatantly unprofessional. At one point, they were seen playing on their phones while customers waited. On top of that, the store itself was filthy and poorly maintained, adding to the unpleasant experience. Special mention goes to a staff member named Leydi, who made it clear that she didn't want to help me. If you value your time and want to be treated fairly, avoid this store at all costs. read more

I was in the store very late just before closing. My phone was carrier locked and I could not find anyone at Cricket to help me release the lock. Fortunately, Leydi was working and she was able to troubleshoot my problem. It took her past closing to finish, which she could have easily told me to come back the next day, but she knew how important it was for me to walk out with a working cellphone. The owner should promote her and give her a big raise. She is awesome!! read more

Letdi has been a great help. Not only did she help my request to transfer to e sim for 3 phones, but she did extra miles to offer option for us to upgrade to faster connection with no fee. Best employee I have encountered at cricket ever! read more

Lady & Maggie where so amazing working with based on your situation that had happened to us having our phones hacked went directly to the store and explain the situation to lady,Maggie and they went straight to work and called there resources to get this situation figured out and they went above and beyond to make this nightmare go away . After a few calls and they came to a conclusion on how to reverse this situation and got our phones back to us without losing our numbers and keeping them . If you ever come across this situation contact them they will do there best to their ability to make things right . Thank you again for saving our phones . read more

Quick review: awesome service. Very helpful and patient. Really appreciated the service. Would definitely recommend this place. Long review. Was there twice. Once with my mom and the next day with my in-laws. First day with my mom, she has a slight fainting spell due to the heat that day. Leydi immediately checked up on us and helped out. Got her some cold water and helped fan her until she felt better so that I can drive her home. Life saver! Came back and finished up. I had some issues since I was waiting for a family friend to get a referral. Old folks and tech don't sometimes get along. Process to get info took a while and Leydi was very patient. Got everything settled. Came back the next day. Michelle's turn to help. My in-laws speak mostly Spanish but I don't speak it. She explained everything to them. She helped them transfer the accounts and everything. Again. Very patient. Helped setup our apps and everything's been working great for a couple weeks now. Sorry for the delay in the review. You girls are awesome. Thanks again!! read more

I went in to purchase an iPhone, sales associate Michelle, was happy to assist. She said I needed to purchase a protection plan. I decline she wasn't very happy at that point. She pulled out phone accessories from the back room. Most of them priced at $25 or more. She said the phone bundle pricing says I need to purchase to accessories in order to purchase the phone. I explained to Michelle i did not need any of those accessories and their overpriced. She continued to say I need to purchase them in order to purchase the phone. Final decision she said the only way I could purchase the phone was if I bought those expensive accessories that I did not need. I asked her where does it say that in writing. Then she said she would speak to her manager. Basically she did not want to sell a phone. I thought the store was greedy. Trying to have customers purchased product that wasn't even Cricket product. Buyer beware. read more

Awesome service i am happy to have chosen cricket, Liz and Lady helped my family and I so perfectly and kindly, my family and I are happier people walki g out of this store at Bristol l. Dear , cricket hiring team, you uave done a fantastic job choosing these two lovely ladies as your sales representatives. Good job ladies ,good job Cricket ! 5 stars. read more

The girls are very helpful at this location. The upgrade program makes me a very loyal customer.

My mom and I share a phone plan that we pay every month on the 25th. On this month, November 25th, its thanksgiving so we went early hoping they were open but they were closed which was no big deal only $5 extra charge. Next day my mom went to pay the bill but had a rude salesperson named Margarita A. who attended my mom and other customers poorly. She blamed us for not paying on time, charged her a $20 extra for being 1 day late, said there was no excuse because we could pay online since it's a holiday but we don't have a card to pay online, and spoke to my mom rude. The first and last time she goes there. read more

Store is helpful in getting set-up. But Cricket's 800 number has No live person for Technical support, you have to phone the maker of the phone. Store did try to help on problem in the past, but when the problem did not resolve they said to bring it into the store. read more

Nora helped us out today and she was great. I love it when I go to a business and the staff actually know what's going on. Nora is a pro! And a bonus, she's nice and pleasant to work with too. I'm a new customer to Cricket, so no comment on network coverage or general company at this point. But if all the rest of my experience with Cricket stays on this level, then I should be a happy customer for many years. Thank you Nora! read more

Layde at the 2430 Bristol st. she was a great help today she went above and beyond to help me

Very helpful service, quick and efficient. Brian helped me out with everything weighed out my options and recommended the best. Very happy with the service here read more

Cricket is great. Great service because of how they use att towers and Great customer service from Kevin. Very helpful guy. Go check him out if you visit this store. read more