There have been few times in my life where I have ever been inside of a business that makes me…read morefeel... icky. Leave it to this place to leave me with an even worse feeling than when I went in. Not only did these guys seem shady as a South American Arms Dealer , they were rude and unyielding. I recently went in with a friend because the service that my friend was getting was ridiculously poor , it would shut down when receiving picture messages , and the overall service was just horrendous. Double talk and repeating the same things over and over again about why they couldn't refund even the phone that was trying to be returned is poor business practice. They could have at least refunded the $30 for the phone , but instead they decided to argue the situation and have therefore lost customers and hopefully other people will read this review and think twice about going into an establishment that can't even be bothered to listen to... let alone help their customers. Fun fact - someone else came in right as we were leaving to complain about the service. This place should be avoided at all costs. Their service is third-rate, at best. Their customer service is non-existent. Good job guys. Hopefully the rest of your customer base will wake up to your abuse and flee the scene as quickly as possible. 1 star is too generous.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Kalamazoo store today.

I received the worst customer service today and the store manager didn't take it seriously. He said…read morehe did appreciate the call but apologize or seemed concerned exactly which salesman it was.

After leaving the ATT store in Kalamazoo with no help from the workers there, I came to this…read morelocation. The manager Phil was so knowledgeable and helpful! he got me in and out and fixed my problem with my phone turn in within 3 minutes, the other store told me they couldn't do it at all. Michael was very helpful too. I appreciate their help, they're awesome!

I would give this business and service zero stars if I could. I had a cracked iphone 6 screen. I…read morebrought it to the cellairis kiosk in Portage, Michigan. I didn't realize when the man had fixed my phone that the screen was not flush with the phone because the man who fixed it put my phone case right back on. When I had brought the phone back for him to fix it he said that there was no warranty and that he could not fix it. When I told him I would be contacting the better business bureau he then told me I could bring the phone in and that he would fix it. When I brought the phone in he told me that he could not fix it and that I would need a new screen. He then took my phone apart to show me and ruined the phone even more. My screen is not even sitting on my phone correctly and has completely ruined the functionality of the phone. I am asking to be re-funded my 100$ that he charged me to fix my phone so that I can bring the phone else where and have it fixed correctly. He refused to do so, I will be contacting the better business bureau and the attorney general hoping that they can help resolve this issue. I would not recommend this business to anyone, especially with a cracked screen because they will just ruin your phone even more.

I'm absolutely disgusted by the lack of signal and service I have on my iPhone. I don't pay $100s…read moreof dollars a month for mediocre service. Verizon you're number 1 on my shit list right now as my stress grows and grows as the night goes on and I am without cell service. Especially due to the fact my finals week is approaching and I can not complete any work thanks to this stupid companies cheap towers and pathetic tech. You guys should be removed completely as a service provider. it's embarrassing saying I'm apart of your services because there is such a lacking of them.

Great customer service by Michael Richard's. He helped me with a trade in of a phone and then…read moreassisted me in pairing my phone with my car. He did all this with a calm courteous attitude and a smile on his face. Thank you Michael. When I got my request for a review of my visit. It said my techs name was Christian. So regardless if your name was michael or Christian. You gave great customer service and I thank you

Went into the store because of the constant changes to my account. Was told the manager was on…read morevacation. So I came back a week later. They then informed me that they couldn't help me and everything looked fine and to call customer service. Typical Att support. Ignore the issue and continue to charge. No ownership of the problem. No change. They didn't even take the time to remove the broken device from my account so I wouldn't be charged.

We went into the store because we had questions about our AT&T plan. Marvin helped us he is…read moremarvelous. He helped us get updated on our Internet and then the second time we went back he helped with our plan which saved us money. How could you not be happier! We love Marvin's help, he helped us so much. We haven't had Help like that from any customer service over the top fantastic once again thanks Marvin your number one in our book. Also = tons and tons of fun. Be well Marvin, your number one in our book once again.

They Just opened manager and staff are pleasant to work with. I am so happy they finally opened one…read moreon this side of town.

I mailed my ipod to them and they have not given me the diagnostic they claimed they would. They…read morehave been ignoring all emails requesting where it is. I think their business model is to send you boxes to send them Ipods which they don't return to you, but they repair and resell to others (see imods.com their affilate). Very dishonest. This is theft and fraud. Do not send them anything.

I mailed in 3 Zunes to rapid repair for repair in June and then never heard from them again and…read morealready paid for diagnostic service. Their phone number is not being picked up today. In fact, their voicemail is also full. I would love to hear how my items are doing and get some kind of email confirmation that they are working on my case.

The associate was very helpful, knowledgeable and patient with my family in the store. I would…read moredefinitely recommend this store.