WOW. Ben... A rock star in customer service. So knowledgeable, so helpful, so friendly and fast. Honestly in a world where customer service is dead and product knowledge is rare... This guy is a gem. Please give him a raise! read more

Purchased a new 60" Sony television. We told Dick (at the television counter) that we would take it with us. He said that if we had any problem with installation we could call the Geek Squad and they would send someone to our home. He NEGLECTED to tell us that the ONLY way they would help us was if they delivered and installed it in our home. We encountered a problem and called the 800 number. Was told it would be $98.00 to come to our home and fix the problem. Out to the store (in Portage, MI) we went to speak with an actual person who could help us, rather than AI, As we approached the television sales counter a young man seated behind a computer. He mumbled "Huh" and stared at his computer screen as we explained why we were there. He immediately called a manager over and that was the extent of our conversation with him. The manager told us the same thing - it would cost us $98.00 for a service call. I asked him to please make this perfectly clear to others who might purchase a television that the only way you will get service is if they come to your home and install it, otherwise, it will cost $98.00. He went on to say that it would cost Best Buy $118.00 to make a service call to our home--We had just spent well over $1200.00! We have purchased all of our electronics and home appliances from Best Buy for over 30 years and the salespeople at Best Buy have always been very helpful and pleasant. This does not appear to be the case anymore. We are extremely disappointed with the lack of knowledge by the employees at Best Buy in Portage, MI. read more

Worst customer service! They need to go back to working on commission. Went to buy 2 laptops and was lied to about performance and compatibility. Also, was quoted one price for upgrading memory and then a different one at the register to which they claimed "we never said that". Clearly whoever the Manager is at this location is useless if this is the result of their training, oversight and accountability. Hey BB employees. I challenge any of you to reply. Guarantee you won't. You are all a bunch of incompetent lying morons. I would say prove me wrong but I'm pretty sure none of you can even tie your own shoes let alone type a reply in Yelp. read more

A few months ago I attempted to help someone purchase a laptop for school. They planned on paying partially with cash, and the rest on a debit card. After some back and forth with an employee, we decided purchasing a gift card with the cash and ordering the laptop (as it wasn't in stock) was the simplest method. So that's what we did. After a week of waiting, and tracking the laptop, I noticed it never shipped. I contacted support a few times and was reassured it was normal. The laptop kept getting delayed, another week goes by, and I randomly notice best buy cancelled my order, and refunded me the money. I contacted support once more and was told the laptop might have been out of stock, and a full refund was issued. That's when I faced problem number one. Best buy has sent me an E-gift card for $370 to refund the amount paid via the gift card. Unfortunately the email linked to the best buy account was old, and deactivated, so I never received my gift card. I didn't think much of it, updated my information, and contacted support to ask for a new gift card. I was told they can only mail me a physical one, so I agreed and waiting for my physical gift card to arrive. A few weeks go by and nothing in the mail. I call support once more, and am told my request to mail the gift card was denied, as the name on the debit card used to partially pay for the laptop doesn't match the name on the account. They put in another request on my behalf, explaining the situation. My second request got denied. This went on 5 times, over a 2 month period. I kept calling support, and after back and forth they put in a request, that gets denied. I finally had enough, and decided to go down to the store and complain. A kind employee helped me out, calling support on my behalf. I left the store empty handed, with yet another request, that got denied a few days later. I made a second visit to the store, and was put with the manager this time. The manager once again called support on my behalf, gave me his phone number, and said he will attempt a few things and keep me posted. So I waited a few more weeks, and was contacted a few times by the manager, everything he did failed. I was told he can't just write me a $370 gift card, or discount a laptop $370. I was told "there is nothing that can be done at a store level", eventually he stopped responding to my texts. I am still owed $370 from best buy. If you plan on purchasing something from them, please save a headache and drive 2 hours to microcenter, it's very worth it, much better customer service, that won't cheat you out of $370. I am deeply disappointed on how disfunctional Best Buys customer service is. Very unhappy. read more

I purchased a backup camera and paid for the installation as well. The Westnedge location doesn't have an installer, so they scheduled me for installation at the Benton Harbor Best Buy location. The kid who helped with scheduling this was great. On the way home from the installation at Benton Harbor, we noticed a piece of trim was loose and hanging from the car ceiling. We didn't have time that night to go back, but eventually I went by the Westnedge store to ask if they could fix this issue or if I would need an appointment at the other store. Long story short, they couldn't fix it and per the manager were also unwilling to schedule an appt for the installing location to fix it as this type of appointment "isn't in their system." I also can't call Benton Harbor because it goes to a national calling center. They said I would need to drive to the installing location to schedule an appointment for another time. So basically 3 1.5 hr round trips to get this installation done right. Do yourself a favor, install yourself or go to a small business owner rather than dealing with this corporate nonsense. read more

First off, this is like the cleanest electronics place I've gone too. Super futuristic looking too. Obviously I came for a video game because it's me. The signs make it so easy to find things. Although there were lots of employees socially distanced and waiting to help. The set up of the store is so cool and yet enticing. I started out looking at video games and somehow ended up with the refrigerators. How that happened I don't even know. Product placement provoked me and won. read more

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We recently bought a stacking washer and dryer from Best Buy. About 45 minutes after ordering everything in-store the salesman called us to say he forgot to sell us the stacking kit and we needed to come back to the store. No biggie. Never mind we were forced to buy a new dryer vent kit we don't need. When they came to deliver the units (within the 12 hour delivery window we need to be home for), they say the washer is defective. No problem, these things happen. But with four kids the laundry is starting to pile up. A few days later and the second delivery team calls to say they can come early. Awesome! They give us a time window. The time window passes. Another day shot. When they do show up, they complain that the previous team gave us the wrong type of cord. Apparently, the first team was a different third party who didn't know what they were doing. They stack the unit in the hall then stop. The hot water faucet broke while they were installing it. We need to call a plumber. They leave everything in the hall with nothing attached. Again, stuff happens... apparently frequently. They tell me once the plumber comes, I can move everything into place, plug it in and I'll be in business. After they leave, I look at the setup. It's immediately clear that the dryer cord isn't long enough to reach the outlet. The dryer kit I didn't want in the first place is still in the box. I go to call the number on the card the salesman handed me... what!!? There literally isn't a phone number on it. I look at the order forms. No number. Finally, I find a number buried in the fine print of the folder. After several minutes of navigating voice prompts, I'm put on hold................... I explain the situation and am told they don't sell longer cords. All I need is literally 1-2 inches of wiggle room! To their credit, they refunded me the cost of the installation that didn't happen and told me I can buy a longer cord on Amazon and install it myself. At this point, my children are quite ripe and we still have the world's largest paperweight in our hall. read more

It is like every other best buy i have been to: big with lots of guys in blue shirts milling about who can read the specs for merchandise for you and explain why the one with the higher number is better. As a teenager i remembered coming in to buy blank cds and marveling at all the cool new gadgets i can't afford and i fear that hasn't really changed. read more

Best Buy - Computers Near Me - Portage, Michigan

I have decided today to stop shopping at Best Buy stores. Tonight I needed to buy a flash drive so I could send video and still captures of our time away to some friends in Chicago. So I needed something simple. SanDisk, 16 GB, USB 2.0...I figured $6. So, of course, I walked around, looking in the obvious places, and I couldn't find it. And, as it turned out, I couldn't find anyone to help me. While there were many blue shirted boys and girls, few of them seemed to see or hear me. I stood near to a trio of blue shirted boys, hoping to make eye contact with one of them. But the three were too busy talking about their plans for the coming weekend. (I am reminded of this very fine restaurant in Traverse City. The restaurant's manager kept his eye on everyone and everything. If a server needed help, the manager was there to facilitate. If a customer had a question or complaint, the manager was there to listen and address it. He was a whirlwind. As a result, the staff were on point. So, do the blue shirts at Best Buy have a manager that actively oversees what they do and how they do it? Because if they do, I have never seen him or her.) The Courtesy Desk had a line, and I hate standing in lines, and the Host, who had greeted me when I entered the store, was now absent. So I looked for and found a doorway between the customer areas and the back rooms. And I stood in the way, hoping that by blocking someone's transit I could get them to help me. And it worked, sorta. This particular blue shirted boy walked me over to the shelves containing Seagate and Western Digital internal and external drives. Scanning the area, I said, "But I don't see any flash drives here." He said, "These won't work?" I said, "No." He said, "I usually work over in car stereo so I'll find someone to help you." And away he went. Looking around, I finally saw several aisles away what I wanted. The final moments of my trip was spent declining a checkout clerk's suggestion about getting an extended warranty on the $6 flash drive. Newegg.com from now on. Or zzounds.com. But never here again. read more

Best Buy - Cherish this moment, for I will never be seen here again. (Sounds familiar, huh?) - Computers Near Me - Portage, Michigan

I tried to get an old phone number (6yrs old) deleted from my account and was told that it is not an option by the chat guy. This is a store that is supposed to be full of computer whizzes. I can edit my account in EVERY other site I belong to but NOT best buy. What a joke. read more

I bought an apple i watch on Christmas Eve for my wife. They gave me the wrong size. I asked for S/M and received M/L. I returned the day after Christmas to exchange and they wanted another $74 because it was no longer on sale. I ended up just returning. Really bad policy Best Buy. They have lost my business. read more

First review I've ever done......wish I could give zero stars..... pathetic geek squad service. My computer skills are weak and needed help with a down load and set up. They promised the world and delivered nothing. When I returned home and nothing worked I took it back to Best Buy. Their response was to give me a 1-800 number and send me on my way. I explained to the rude geek squad manager the issue she said "we don't do that"! That's not what I was told when they were taking my money. With everything I heard they don't do , I wonder why they exist. I won't be back! read more

Disappointing misrepresentation by Best Buy followed by a condescending customer service. BB has a "price matching" policy for online sales. However when I enquirer about purchasing an iPhone outright they would NOT match Apple's price. The excuse, or loop hole of a reason they provided, was that Apples phones aren't the same as the ones being sold at the store - Really??? Come on! When I had mentioned another Best Buy's had the ability to provide the same exact match their response was to belittle the other store as doing something underhanded. The service was from some sarcastic kid who clearly is not interested in serving the customer. I don't want brick and mortar stores to go out of business, however you need to give us SOMETHING for dealing with the hassle of driving and waiting in lines. read more

Bruh I just drove 25 minutes to be told there were no Xbox's in stock only to order it online and it tell me it's ready for pickup that day

The reason I will now give Best Buy a 4-star rating is because of the phone sales team! Shane and David are THEE best! Doesn't matter who your service is with -- they will help you with whatever your problem is and help you add devices without having to go to a specific store and wait for hours for a salesperson. Very courteous and respectful. They don't "talk down" to you as some other technical people will. Even if you need computer stuff -- see Shane in the cell phone area, and he'll lead you to the best help if he isn't able to help you personally! Amazing young man with a LOT of knowledge! read more

Man look, just go to Walmart, Target, or Meijer. Leave best buy alone or put yourself up for disappointment. They got my order wrong twice, the same order. The frustrating part comes when no one answers the phones, you can message best buy but they cant call you to resolve your issue. The employees do not know what theyre doing at the point of sale system. I should've stayed with my money in my pocket. read more

Just had a very frustrating experience with Chirag and AJ at Best Buy. We spend a decent amount at this store. Even though it is sometimes easier just to go through Amazon. Due to the unwillingness of managers here to do the right thing, and they're ridiculous return policies, we will no longer be regularly shopping here. Last year we were elite members so the return policies were different, I was unaware of this and made a recent online purchase, and then came in within 30 days to return some of the merchandise. This merchandise was random online, so in order to get some variety with the item I purchased, I had to purchase multiple, I definitely did not need multiple, and ended up trying to return a decent amount. This turned into a very frustrating experience, and Chirag and AJ We're willing to do absolutely nothing, and basically told me your only options are to keep it Or give it away. Thanks guys, that's what I want to do with merchandise I purchased a new year store website less than two weeks ago. I don't know how this can even be legal or a policy. Do you have 14 days after you purchase something online to return it, it does not matter when you actually receive it. Or give it away. Thanks guys, that's what I want to do with merchandise I purchased on your store website less than two weeks ago. I don't know how this can even be legal or a policy. You have 14 days after you purchase something online to return it, it does not matter when you actually receive it. For a manager to tell me that my options are to keep something I Received less than two weeks ago or give it away, it's just unbelievable to me, and the store manager, AJ, never even made an appearance, so what's not important enough of a situation and he could give two craps about me as a customer. I have never been more disappointed with the store, the personnel working here, and their customer service. It is clear that they don't care about being here indefinitely. read more

I wished I could have zero star for them,very bad customer service. They have five people checking out to help one person and when we flagged them down for help, they acted like they don't hear us. They hear us, alright! Been coming to this place over a span of years and every time, this happens! The store doesn't even look or is busy at all. They should probably do something about their customer service and actually start being aware of the customers who are gonna purchase something. Now, I'll just go home and order it online. Less hassle to deal with these people. read more

What a bunch of tools. I called yesterday about my son's iPhone 6. The guy on the phone told me that they don't do much in the way of repairs, all they can do is replace the battery. He told me that I would not be able to get the phone back for a couple of weeks because they would have to send it off to Apple. What he didn't tell me is that I supposedly need an appointment to drop the phone off because apparently everybody there is such an idiot that they can't do the paperwork for this in less than 20 minutes and I didn't have an appointment. Even though there was absolutely nobody in line. Nobody. But he asked me if I had an appointment and tells me I'm going to need to make an appointment and come back. I just bought two brand new iPhones from these idiots a few months ago and I can guarantee you that I will never be buying anything from Best Buy again. read more

I've been a Best Buy customer for years. I will never be again. They have changed so much in the past couple years I will never go there again. The last straw came when I had a question with my new MAC computer. I called expecting to get someone from my local store. Instead I got someone from halfway around the world who couldn't speak English. I was informed there was no way to contact my local store. I drove to the store and was told there wasn't anyone available and I had to make an appointment in two weeks. If I spend well over $1200.00 I expect service. I gave one star because I had to give something. I'd give minus stars if I could. Best Buy, you lost any possibility of ever getting another penny from me. read more

Always have great service when I'm in. Even during busy holiday season! They have always been helpful

I don't know whats going on. But everytime I go into this particular store I always feel like I'm being watched, as if I'm going to steal something. I don't even get a hello, or a hi. Its someone literally following me around in the store. I used to be a frequent customer at this location, but have decided as of lately to make the extra trip and go to the Battle Creek store where I am actually treated like a customer, always greeted with a hello, and not constantly followed. read more

Bought car stereo and stuff had am installer start the job but couldn't finish because the wiring harness I had didn't work rescheduled..oh let's go back guy a left the wires hanging down so it could be either a fire Hazzard or my foot gets tangled in them. So the floor had dirt and change on it. They said they had called with covid protocols..but they hadn't. So they wouldn't even fix the half assed job the 1st guy started. Ended up returning everything I bought from them. I think the guy was just lazy and didn't want to work. They ended up returning about 800 worth of priduct. read more

Have to be fair on this one. I bought a gaming computer here few weeks ago from day I'm writing this review and everything went well! HOWEVER!, few days ago I had purchased an item and chose to pick up at the store. I arrived at best buy, since it was my first time picking up an item, I asked the NUMB NUTS at the entrance for help. He did not even look at me and pointed to the right and said," customer service is over there". Not sure if he is security, but i still am wondering how this guy was standing without a spine! read more

Worst cu service I have ever had in my life at this location. Don't buy anything from them The store manager is a joke and the 888 number is even a bigger joke. Will not go back to Best Buy. read more

The representative (Stephanie) who we purchased our new iPhones from was fantastic. My husband's iPhone was stolen while we were on vacation. I did not intend to buy a new phone for myself but I was impressed with the new iPhone camera. Stephanie was very knowledgeable and helpful. I was having difficulty deciding which phone to choose. Not only did she provide a side by side comparison of the two phones I was considering, but she also made sure we knew all the details of the contract. Stephanie spent a lot of time with us and did not make us feel rushed. I have been shopping at Best Buy for many years. Stephanie is honestly one of the best customer service representatives I have ever encountered. We greatly appreciated her assistance. read more

The reason this is not at least a 4 is the store manager, Doug. I have had conversations with him twice. He is rude and condescending, the last time we spoke, I was left in tears at being spoken to like that, especially in front of the other staff. So, for those who think the staff isn't very helpful, they are much better than their manager. So, wiping my tears away after talking to Doug I headed for the TV department where several of the guys have been extremely helpful since I moved here in October. Kudos to Jordan whom I've had several interactions with since I have purchased 2 smart TVs, a router and a few other items since October. Sorry I can't remember a few more names back there. Anyway, they asked what was wrong. I told them of my dealings with Doug and what I needed. They were very helpful and I left with my needs met. I do agree that staff often stands in groups, seemingly oblivious to what's going on around them (and it shouldn't be this way) however, I simply walk up and say "excuse me" and they all turn, and the person who knows the most in the area in question helps, sometimes two of them. read more

Best Buy is the only "major" electronics store in the area. They do continue to offer great products as a reasonable price but being the only game in town; I sometimes wonder if this will last. The store itself it typically clean and tidy, with plenty of staff helping customers make their selections. They have some experts in each area and if you are lucky enough to catch one of them, they will help you without fail. The floor staff are NOT on commission so that really helps them sell you what you want and not where they would make better commission and that is a refreshing change from another store that has since gone out of business called Circuit City a few years back. read more

Long story but the final question I posed to Brandi the manager is why should I come to Best Buy if they will not help me, tell me I am wrong, and not allow me to see and hold a product (dvd player and mp3 player) before I buy. Why shouldnt I just order from Amazon instead. Her response was "good question." Amazon here I come. read more

They do not tell you there is a RESTOCKING FEE for a return when you buy....not honest

Products are over priced, but you can match now online. I love that my time is needed to fix their prices. Always asked if you need help, regardless if you purposely have a headset on so you are not bothered. Computer products are recommended before you are asked what they will be used for. Updated: As I hardly come here anymore, I figured I'd try them out for the SNES Launch. They left a line of people outside for two hours past what Best Buy Corp advertised, never talked to us, never apologized. When surveyed about this, the management stated store policy for the confusion. Apparently customers are to believe that the stores rules trump Best Buy's advertising. read more

I tried to purchase a SONOS speaker system and use my Worstbuy gift cards. When I showed the salesperson a competitor price and asked about the price matching policy. He recommended me to visit the competitor and purchase from them. He literally refused to price match. I was totally shocked. I went to the Grand Rapids location and was not only treated with a little respect. But, I was allowed to use gift cards and received the price match guarantee. It just sucks I had to travel to a different location. read more

TERRIBLE!!! My fiancé and I just moved here from Arizona and we went here the day after Christmas to buy a game for his PlayStation that he got for Christmas and after we bought the game we win the parking lot got in the car open the game and realize there was no game inside so we came back inside to see if they can help us out and exchange it and instead they accused us of stealing the game because my fiancé and I are young and they decided to judge us instead of listen to us so we got ripped off accused of stealing and had to deal with terrible customer service I will never return to this location ever again that makes me sad that this is one of my first experiences after moving to Michigan read more

I bought a sound system to boost tv audio. Came with very limited instruction and no manual. Tried calling store several times and even used their chat--no results to help. Phoning and chat are worthless. Ended up finally getting through to Polk audio who told of a step in set-up that was not in "limited" instructions. Best Buy was worthless in their support for this product installation and their phone service is worthless. read more

I was recently in Best Buy purchasing a phone where I met Brian. Brian was great he was above and beyond. He was very knowledgeable and did a excellent job communicating everything about the phone plans . As the store closed he ensured that he would make sure phone was activated before I left .. Thanks Brian and Best Buy read more

Shit service went in to get new phones the incompetent dick did a half ass job and never set them up right never doing business with best buy again read more

Spent over 4,000.00 but a.v. receiver I bought (900.00) they won't help me cause warranty expired. After 2 days of trying to call, made online appointment, drove 1 hour to be told it's N read more

I had a really great experience buying a new laptop today! Thanks Dan!

Just moved to Portage and everybody has been friendly and helpful....until I got to Best Buy. I needed a replacement cord for my Google Pixel Book and wandered around the store, then through all the chargers and phone cases two times without being asked if I needed help. There were plenty of employees on the floor, but they all seemed more interested in standing in huddles than helping. I finally went back to the computer area and asked for help, and the person who helped almost ran back up to the phones. Phone dept said it would be back where we had been, and after again leaving me in his dust, we ended up where we had been to begin with. Headed over to chargers again, where my current helper paired up with someone else and they took off expecting me to follow. Since they again were far ahead, two more employees walking and talking together were paying zero attention completely cut me off and walked between us. I ended up finding something myself, but do want to commend Hannah who rang me out and got my info updated with my move. She was friendly and helpful...maybe consider putting more people like her out on the floor. read more

Absolute horrible customer service. My daughter purchased a new computer in store, and immediately had issues with it. We purchased the extended warranty, but the "geek squad" could never determine the issue. We brought the computer back several times with the same result..."can't find anything wrong with it". Finally, the manufacture's warranty expired, and now there is nothing they can do. Truly disappointing !!!.....after several years of being loyal customers we will NEVER shop in this store again. I will make it my personal mission to share this experience with EVERYONE I know. Don't visit this store !!...there are dozens of better places to buy electronics. read more