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Kens Electronics

3.4 (5 reviews)
Open • 9:00 am - 4:00 pm
Updated a few days ago

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Best Buy

Best Buy

(60 reviews)

$$$

WOW. Ben... A rock star in customer service. So knowledgeable, so helpful, so friendly and fast…read more Honestly in a world where customer service is dead and product knowledge is rare... This guy is a gem. Please give him a raise!

Purchased a new 60" Sony television. We told Dick (at the television counter) that we would take…read moreit with us. He said that if we had any problem with installation we could call the Geek Squad and they would send someone to our home. He NEGLECTED to tell us that the ONLY way they would help us was if they delivered and installed it in our home. We encountered a problem and called the 800 number. Was told it would be $98.00 to come to our home and fix the problem. Out to the store (in Portage, MI) we went to speak with an actual person who could help us, rather than AI, As we approached the television sales counter a young man seated behind a computer. He mumbled "Huh" and stared at his computer screen as we explained why we were there. He immediately called a manager over and that was the extent of our conversation with him. The manager told us the same thing - it would cost us $98.00 for a service call. I asked him to please make this perfectly clear to others who might purchase a television that the only way you will get service is if they come to your home and install it, otherwise, it will cost $98.00. He went on to say that it would cost Best Buy $118.00 to make a service call to our home--We had just spent well over $1200.00! We have purchased all of our electronics and home appliances from Best Buy for over 30 years and the salespeople at Best Buy have always been very helpful and pleasant. This does not appear to be the case anymore. We are extremely disappointed with the lack of knowledge by the employees at Best Buy in Portage, MI.

Kens Electronics - electronics - Updated May 2026

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