They did a great job fixing my lawnmower in a timely manner but the owner was the rudest and inconsiderate person I ever had to communicate with. Honestl! Sadly, I wouldn't go back and a good lawnmower guy is hard to find. read more

I was potentially a brand new customer, and the owner treated me horribly. I called to ask about a specific part I needed for my STIHL leaf blower, because they are a STIHL dealer. Apparently they sell used equipment parts, and new. When I called, I was trying to price out a new part not knowing about their used parts business. He acted as though I should know that, and seemed put off that I didn't. It's the first time I've ever experienced a dealership of new equipment that has a used parts side business. He said over the phone gruffly that he had at least one, if not many of the exact part I needed in stock. His wording was confusing though. He said "We have the part on site". I asked him what did that mean? Are they at your dealership? On site could mean a warehouse nearby depending on how you look at it. I asked him again "Do you mean at your dealership" ? He said again "On site". He kept repeating "On Site" without explaining. Once I decided to let that confusion go, I assumed he meant at his business, even though I still wasn't 100% sure. He then said it was a part that was normally around $40 new, but he would sell the used part for $20, which he said was 60% off. I didn't argue that it would actually be $16, because based on his attitude at that point I decided to let it go. I told him I was on my way. I was under the impression that the part would be waiting for me when I got there, because he seemed to act like he had his eyes on it when I originally called. So I drove the 20 miles to get there. When I finally got there, there were two nicer younger guys that I was hoping I would be dealing with as far as the transaction went. They were polite and friendly. Unfortunately, the owner was the one I would be dealing with. He didn't greet me, even though I was clearly waiting to talk to him for a few minutes. He just kept working on some customer equipment issue at his work bench for 5 minutes, even though I was standing right by him. Finally I got his attention and reminded him that I came for the part we had talked about. He gruffly started looking for the part that I thought he would have waiting for me when I got there. He spent a few minutes looking, and then told me "There is no part, maybe a flaw in the inventory", and gave me a shrug. I then asked the younger guys if they could look up the part, and see if they had a new one in the store, because I didn't care if it was used or new. As they started looking, I said to the owner "You seemed annoyed with me on the phone, but I really thought you had actually bothered to get the part because you were off the phone with me on hold seemingly looking for it. "Don't tell people you have multiple of a certain part on site when you don't ". He didn't apologize for anything, and acted like it was my fault. He then asked me to get out of his store, yelling like some lunatic. He went from grumpy, to super angry in about 2 seconds. I agree he is technically the king of his castle, and I can tell his workers are afraid of his personality, because they probably had witnessed it many times and started to try and look busy working on anything they could find in front of them. I must say given the situation, I understand mistakes happen, but don't act rude to customers that are only there because of your word in the first place. If your word is no longer honest or trustworthy, time to find some help that can service the phone line properly, and stay out of site of your customers if you seem to hate them that badly. I've never been asked to leave any establishment or business in my entire lifetime, and I'm 50 going on 51. You can be "King Of Your Castle", but understand customers can and will continue to voice their opinion about you and your business. I just noticed this similar thing had happened to another poor customer in the reviews shortly before I witnessed this happening to me. I truly hope you get some help for your obvious anger issues. Everyone has bad days, but this looks like a common reoccurring problem you seem to have looking at some of your reviews. Zero stars. read more

Knowledgeable and honest owner and staff. Will let you know when it is time to retire your equipment and stop putting money into something no longer worth fixing. Excellent service, reasonable pick up and delivery. Understands you need your equipment fixed now when it is broken. read more

I dropped off 2 lawnmowers to be repaired. I was charged for full tuneup, spark plug, and carburetor. When I picked them up they were just as dirty when I dropped it off. That should have been the first clue something was wrong. They intentionally wrote the wrong make on the ticket and claimed I switched out the lawnmower's because they power wash all mowers they fix. This business takes advantage of people that have no idea on lawn equipment. Go anywhere else but here. read more

Excellent service! Picked my lawn tractor the morning after I called, did the repair needed and got it back to me the next day! By far exceeds any service I've ever had before. read more

We have chain saws. We have loppers. We have pruners. Our backyard still seems to grow faster than we can keep up. We take our tools to be serviced and sharpened here. read more

Sharp Shop - Isolde said some people have remarked about her resemblance to Makima from the manga "Chainsawman." - Home & Garden Near Me - Kalamazoo, Michigan

Expert service and quick finding of parts. I love coming here not just because I am a Stihl fanboy. They also have parts for my moms Home Depot airens mower! read more

I have only a couple of phone calls and one in-store visit as a point of reference, but in all cases the Sharp Shop has been a great resource for me as a new homeowner trying to get a handle on grown-up homeowner things, most particularly "own a functioning mower". They helped me diagnose (correctly, I should add) my engine problems over the phone. When I found I needed a new air filter, they were helpful in checking their inventory over the phone and when I came in to the store to purchase, it was a really quick in-and-out transaction. I could see that they have a number of staff on site to do repairs of all kinds of yard equipment, in the case that you have a more serious problem that requires professional attention. They've got loads of snowblowers, weedwackers, etc. All in all, it seems like a great local business that perfectly fills a niche for homeowners in the area. read more

Been going here for years. Was very impressed recently by their pickup service. They picked up my snow thrower, fixed it, and brought it back for like $150. It needed a lotta work too -- was hit by a car. I love the place. read more

I called them to see if I could get 2 riding lawn mower blades sharpened on a Saturday afternoon. I was told they were closing in 25 minutes. It wasn't going to give them much time to sharpen the blades since I still needed to drive there. They told me to come on down, and they would stay open late if needed in order to sharpen my blades. I got there right before closing and they sharpened the blades. Great service!! I was glad to get them sharpened so that I would not have to wait until Monday. read more

I had them pick up my John Deere tractor because it wasn't mowing. I had bought all new belts and the gas tank was full. They never called to let me know what needed to be fixed. Brought it back (without calling to see if I was even home) and handed me a bill for $363.00. I personally drove over before they actually even started working on it, to let them know I needed a tube in the front right tire. When they dropped it off, both front tires were flat. (Never had a problem with the left one before). When I called, the guy gave me an attitude and said I must have ran over something. I explained that I hadn't even touched it yet. Trying to air up the tires, the stems were on the inside, so they had messed with the tires. After I tried mowing, the mower completely stopped again. I called for them to come make it right. Again with an attitude, he argued that I must not be mowing correctly ( I've owned this tractor 20 years with NO problems until the blades quit). I got the tractor back the second time, started mowing and the tires fell off! A friend came to look, they never put clips on the tires. I went back today with the caps to show him and he yelled at me saying " just leave, have a nice day." I spent almost $400 and my tractor is in worse shape than ever. Never again!!!!! If I could give them a minus 10 I would have read more

I'm very happy with the service, turn around time and quality of work. My small business depends on my equipment to operate. I had used several other companies to maintain our equipment until switching to Sharp Shop. It has been night and day. I will keep coming back. read more

If I could, I would give them a zero. I took a lawn tractor tire in to have mounted on a rim. I had to wait because the shop was busy. 45 minutes later, I heard a boom! The guy who mounted the tire had over inflated it and blew one side off the rim. The counter guy went back to see if everything was ok. I watched through the shop window. The counter guy grabbed the tire (now half way off the rim) and brought it out and said "it's a bad tire". I looked at the tire and it was badly gouged in two places in the bead. I questioned the gouges and and said it was a new tire and that I was unhappy with the gouges. He immediately went into defensive panic mode and told me it must be a cheap tire. He also said that they always gouge the tire beads when mounting them on the rims and proceeded to tell me that even full sized tires get gouged up during mounting. I disagreed and told him that if the tire is mounted correctly, the bead should not be damaged. He got upset and mumbled something. He asked me what I wanted to do. I told him that I wanted the tire mounted and not over inflated. He brought the tire and rim back to the shop and told them to do it again. Another 10 minutes later the tire was on the rim. How could this have gone better? - Proper training for the tire guy. There IS a way to mount tires without tearing the up the bead. - Reasonable reaction to an uncomfortable mistake. Taking responsibility instead of blaming it on a "bad tire". Lame! This experience has convinced me that The Sharp Shop is a poor choice for quality work and devoid of good customer service. Never again. Epilogue: One day later, the tire is flat!! Epilogue II I took it to Steensma's and they mounted a new tire (same as the other one) without issue. read more

About the Sharp Shop:: One may think they are a tad expensive but I have used them for several years:::: Their work is EXCELLENT!!