I switched from the Kalamazoo location to this location a couple of years ago and was AMAZED at how…read morethe staff at this location goes the extra mile for their customers! Not just my annual service and pickup, but this year I hit a stick and the mower stopped working. I have a large area to mow and the grass grows tall and fast, so when I called in a panic because I was worried I'd get a ticket for tall grass, they came right away! Not only that, but they picked my tractor up at 8AM and brought it back at NOON the same day! They also troubleshot a problem I was having with the clevis on my cart bending and attached a new part in a different configuration so it would hopefully prevent any further issues. Jim and Don are the nicest guys and I always have pleasant conversations with them. It seems to honestly make them happy to give such great service and I am not exaggerating when I say they go above and beyond to make sure they can do all they can for you. Jim even said he'd have mown the lawn if he'd had the time today! I cannot recommend them enough and am so thankful the Kalamazoo location was too full to take me a couple of years ago, because paying a little extra for the pickup/dropoff to Plainwell isn't that much more and totally worth it! I am hoping to purchase a home generator at some point and this will be the business I call first!

wouldn't recommend the service department. I spent $800 for tune up, when lawn tractor came home,…read moreit would not start all the time. They picked it up again, brought it back, charged me another $160 some, and said they could find nothing wrong. it still did not start certain times. i sent to a small engine repair & they fixed it for me. will never send it to Steensma again!

These guys are great at what they do and have a quick turn around time. They serviced our…read morelawnmower, power washer and snow blower within a few days of dropping them off. Everything was good as new! Note: They don't take credit cards and have limited availability on the weekends.

After watching many of the helpful YouTube videos, I recently made my first purchase from Good…read moreWorks Tractors. I was given good helpful advice before my purchase. I was in a hurry to get the items before I left for 2 weeks. Ellie, who I delt with was very helpful in making it work out. The delivery even came early. I would recommend them and will be using them again.

Huge shout out to Good Works Tractor and their staff. These guys and gals went above and beyond to…read moreprovide excellent customer service and deliver what they promised. I purchased a quick hitch for my Kioti tractor. Fit and finish are spot on. Called and asked prior to ordering about shipping and their estimated delivery was right on. The lady in shipping was even kind enough to follow through the next day after the item shipped to let me know it was on its way. Highly recommended.

We always have exceptional service from Major Appliance. Every step of the way from walking into…read morethe store to final delivery very professional Mike and his crew are the very best. Thank you so much for 25 years of loyalty.

These people are selling damaged appliances without warning the customer. The box was already open.read more

Great service and affordable pricing. I took a lawnmower there for a simple tuneup. I got it back…read morein better condition than before with reasonable pricing. It's good to help small businesses as well.

Had Rick taking care of my needs in south haven for as long as he was there. Always looked out for…read moremy best interests and willing to service all as well. A wealth of small engine knowledge and experence. That kind of personable service is rare these days. and for me willing to go out of town for.

They are the absolute best in snow removal. I've lived here 15 years and used other snow plow…read moreservices and they are prompt and keep all my rental properties cleaned at all times. The workers are so pleasant and workaholics. I couldn't be happier. During the snow today, they have been here twice within 6 hours. Linda L

This company installed a paver patio with fire pit in my backyard last summer. I am happy to report…read morethat everything about this project went beautifully. The owner is a fine gentleman who proved reliable and very reasonable on setting the price. The workmanship was excellent. The crew who did the installation were efficient, friendly and very skilled individuals. I am very pleased with the outcome, and have no hesitation recommending this contractor.

They did a great job fixing my lawnmower in a timely manner but the owner was the rudest and…read moreinconsiderate person I ever had to communicate with. Honestl! Sadly, I wouldn't go back and a good lawnmower guy is hard to find.

I was potentially a brand new customer, and the owner treated me horribly. I called to ask about a…read morespecific part I needed for my STIHL leaf blower, because they are a STIHL dealer. Apparently they sell used equipment parts, and new. When I called, I was trying to price out a new part not knowing about their used parts business. He acted as though I should know that, and seemed put off that I didn't. It's the first time I've ever experienced a dealership of new equipment that has a used parts side business. He said over the phone gruffly that he had at least one, if not many of the exact part I needed in stock. His wording was confusing though. He said "We have the part on site". I asked him what did that mean? Are they at your dealership? On site could mean a warehouse nearby depending on how you look at it. I asked him again "Do you mean at your dealership" ? He said again "On site". He kept repeating "On Site" without explaining. Once I decided to let that confusion go, I assumed he meant at his business, even though I still wasn't 100% sure. He then said it was a part that was normally around $40 new, but he would sell the used part for $20, which he said was 60% off. I didn't argue that it would actually be $16, because based on his attitude at that point I decided to let it go. I told him I was on my way. I was under the impression that the part would be waiting for me when I got there, because he seemed to act like he had his eyes on it when I originally called. So I drove the 20 miles to get there. When I finally got there, there were two nicer younger guys that I was hoping I would be dealing with as far as the transaction went. They were polite and friendly. Unfortunately, the owner was the one I would be dealing with. He didn't greet me, even though I was clearly waiting to talk to him for a few minutes. He just kept working on some customer equipment issue at his work bench for 5 minutes, even though I was standing right by him. Finally I got his attention and reminded him that I came for the part we had talked about. He gruffly started looking for the part that I thought he would have waiting for me when I got there. He spent a few minutes looking, and then told me "There is no part, maybe a flaw in the inventory", and gave me a shrug. I then asked the younger guys if they could look up the part, and see if they had a new one in the store, because I didn't care if it was used or new. As they started looking, I said to the owner "You seemed annoyed with me on the phone, but I really thought you had actually bothered to get the part because you were off the phone with me on hold seemingly looking for it. "Don't tell people you have multiple of a certain part on site when you don't ". He didn't apologize for anything, and acted like it was my fault. He then asked me to get out of his store, yelling like some lunatic. He went from grumpy, to super angry in about 2 seconds. I agree he is technically the king of his castle, and I can tell his workers are afraid of his personality, because they probably had witnessed it many times and started to try and look busy working on anything they could find in front of them. I must say given the situation, I understand mistakes happen, but don't act rude to customers that are only there because of your word in the first place. If your word is no longer honest or trustworthy, time to find some help that can service the phone line properly, and stay out of site of your customers if you seem to hate them that badly. I've never been asked to leave any establishment or business in my entire lifetime, and I'm 50 going on 51. You can be "King Of Your Castle", but understand customers can and will continue to voice their opinion about you and your business. I just noticed this similar thing had happened to another poor customer in the reviews shortly before I witnessed this happening to me. I truly hope you get some help for your obvious anger issues. Everyone has bad days, but this looks like a common reoccurring problem you seem to have looking at some of your reviews. Zero stars.

I have worked with Wray's for 18 years and have always been very pleased with the service. As a…read moreyoung man, the current owner Rodney installed my pump and haul tanks on an extremely challenging lakefront site. He calmly and swiftly lowered the two huge tanks into the mucky soil with phenomenal precision, at the end just smiling like it was no big thing. In the almost two decades since the install, Wrays has pumped out those tanks whenever I needed at a consistently fair price. In 2015 Wray's began doing the grading on our lake community's 3/4 mile gravel road. In that short amount of time the road has improved immensely. They got it so it drains well so it stays looking good even during road restriction season. My thanks goes out to Rod, Laurie and all the folks at Wrays.