They refused to accept a return from another Ace Hardware. The items had all packaging and not…read moreused. I even had the receipt and they were recorded on my rewards plan. Unacceptable

Mr. MVP and I had to visit Ace Hardware on Saturday morning because someone tried to break into our…read morehouse on Wednesday night. Three of our screens were cut (and a large window was broken) and the police officer who responded to our call suggested that we take the screens to Ace Hardware to have them replaced. I had called ahead on Friday and asked about screen replacement and was given prices - FYI a regular sized window screen is about $7 for a replacement and $14 for a replacement with heavy duty screen. Our windows are gigantic so they were four times that amount. Not a big deal. The older gentleman who first helped us with our screens let us know that the screen guy would not be in until noon so we would have to leave our screens and come back - no problem. We left our name and number and asked for help finding some locks. He guided us to the right place and offered his advice on which lock he thought might work for our needs. He seemed like he had a little bit of knowledge about a lot of stuff. He offered us popcorn, which we had to turn down and then he had to go help another customer. We then wanted to look at security lights. When we turned the corner we found another employee - again another older gentleman - who we asked to help us find security flood lights. He seemed very confident when he guided us all the way across the store and pointed down on a shelf at Christmas tree lights. This gentleman was obviously confused. Mr. MVP clarified that we needed flood lights for the garage and he paused and started walking in the same direction we had just came from, only this time very slowly. We took a small tour of the store, pausing multiple times before we came to rest in front of indoor ceiling lights. Thankfully, Mr. MVP noticed the flood lights around the corner from where we were standing and politely pointed them out to me like I was the one who was walking around aimlessly. We thanked our tour guide and shopped the rest of Ace Hardware on our own. I still think that gentleman is lost somewhere looking for lights. This Ace Hardware is clean and very well stocked. They have everything - tools, paint, hardware and even some clothing. There is a lot of stuff for the home and all the improvements we all need to do. Their prices were very reasonable too. We purchased a four set of locks and double checked the price on Amazon. Amazon had the same set for just 50 cents more and because we like to support local businesses we thought that was a good deal. We will hopefully get our screens back on Monday (there was a sizing issue with the windows being too big and the screen material being too small) and if we need something in the future we know we have another nice hardware store in our area.

I have to give a huge shoutout to Rick at Ace Hardware in Texas Corners. This is the kind of…read morecustomer service that is getting harder and harder to find. I originally bought my Weber grill from the Fireplace and Grill Shop in downtown Kalamazoo, but they no longer sell Weber. I needed some replacement igniters and figured Ace Hardware would be my best bet. I first went to my local Ace Hardware and explained what I needed. Basically, I was told, "Nope, sorry, there's nothing we can do." So I tried another Ace in the next town over and got pretty much the exact same answer along with another hardware store that is not an Ace Hardware. Then I called Ace Hardware in Texas Corners and spoke with Rick. What a completely different experience. Rick didn't just tell me he couldn't help or send me on my way. He took the time to look into it, worked on finding the igniters, and actually contacted Weber on my behalf. He ended up getting Weber to cover the ENTIRE manifold assembly under warranty! When the new manifold came in, Rick called me to let me know it was there. I picked it up, got everything back together, and now my grill is almost like new again. Rick absolutely went above and beyond when two other stores had already told me there was nothing they could do. He could have easily done the same thing, but instead he took ownership of the problem and figured out a solution. That's what customer service is supposed to be. Rick was absolutely amazing, and Ace Hardware in Texas Corners has earned my business because of him. I'll gladly drive a little farther to shop at a place that takes care of its customers like this. Thank you, Rick!

Super helpful staff. I wish they had a better selection sometimes for types of bulbs (didn't carry…read morethe size ) but gave me some options . Glad I didnt have to order them. Everyone is super nice, you just want to buy something.

Prompt response and really friendly guy! Really appreciate your help. Will keep this numberread more

What a great response I received from Paul!! I woke him up with an early morning call due to…read morelocking myself out on the back deck at the friend's house where I'm staying and caring for her cat while she's away. He told me what he needed from her & he was here soon after to rescue me! Jack, the cat, thanks you too!

This hardware store saved my day!!! Thank you so much Dick for helping me not only pick the right…read moretool I needed but also swap out the piece in my equipment. It didn't take long but it was a tedious task and he probably saw my anxiety and did not leaving me hanging!!!!! Thank you times a million. I do not live in this state but if I'm ever in the area for work I will patronize you guys when I can. Make sure you say hi to Nelly when you visit.

We love the convenience of having this place in cycling distance of our house, particularly as they…read moreb carry lots of useful items for boaters (we purchased our stainless dock from there, for example). Today, I spotted in their sign that they had free 2020 calendars available, which was incredibly useful as I needed a few blank calendars for a few different projects. If you need any extra desktop/wall calendar with some lovely images, stop in soon -- they still had dozens on my late January visit.

Better than Lowe's and Home Depot…read more Their diet Dr. Shasta soda/pop tastes identical to diet Dr. Pepper and costs less. So I last year made permanent switch to Dr. Shasta. Menard's is only retailer in Kalamazoo area (That I've found) that sells the Shasta brand.

They always have what I need for home repairs or upgrades. The staff is helpful with finding items…read moreand offering advice. The store is neat, well-organized, and reasonably priced, with a solid ship-to-home option.

Walked in the door I was the only customer at 2:30pm…read more Scrutinized visually by the two workers standing near the counter I proceeded to search for the multi-outlet extension cord I needed. Instead of asking me what I was looking for one of the employees trailed after me as though I was a shoplifter. Since I could not find what I was looking for I finally turned around and asked if they had the item I sought and if so where I could find it. Turns out they had a sparse selection and did not have the item I was looking to buy but I found a cheaply made cord I thought might suffice. It was expensive and the clerk was almost hostile when I plopped down a $20 bill to pay for it. No greeting, no thank you, nothing but nastiness. She counted out the change as though she was giving blood. Turns out the cord I bought would not work for my intended purpose but no way I was going back to that place to return it - ever. Now I travel the extra few miles to Menards or Walmart to puchase hardware items. I'd like to give my business to hometown 'small business' but not this store.

My only negative comment is that it was SO hard to find, gotta get something to stand out cause t…read morelooks like every other store front in that strip. The rest of this I couldn't speak higher of my experience with this shop. sooo If you don't want to read my gushing stop here and do your self a favour and GO HERE! instead of home depot, cause you will actually get the right tools and the right hardware that you need rather than a bunch of prefab crap that will rust, wear or fall apart within a year or 2. I went in for a few separate projects and needing a few different items for different weather, both high stress and weather and underwater chains and links. They had galv/stainless/zinc/bare options for bolts screws and chains. I thought I died and went to bolt heaven when I walked into their entirely dedicated second floor nut and bolt room. I got some stainless Nylock nuts and everything else that I needed. The lady who assisted me was both courteous and knowledgable, her and I discussed the projects and we confirmed our reservations and made choices on the right products. It set my under 15 bucks for everything and I was able to finish my projects to a T without a problem. For anyone who knows anything about building and tools, this place is the place to go, Im SO SO SO SO tired of the crap that you find at home depot and you just cant get what you need for spec projects (which almost every project is). You can tell when you see all the kits that someone has to half build so they can get the parts they need. Please go to this place and support local shops cause if they go out of business were screwed when we need to build anything that isnt a prefab kitchen or shed or some crappy plastering kit. This place is the bees knees!

I was just in Neil's hardware in Mattawan, Mi. While I've been a loyal customer for years now, I…read moreprobably will not go in there again. The employee did not have a mask on nor did he have one at the ready (around his neck to pull up). I mentioned that he didn't have a mask on just casually. He said it's not the law and he isn't sick. I just shook my head and said no more. Shame on you who owns this store and doesn't mandate mask wearing among your employees while customers are adhering to the governor's mandate. Now I will drive farther to get what I need. No problem!! A disappointed (former) customer.

Very knowledgeable staff. Super friendly and helpful. Love supporting local stores and keeping our…read moremoney in the community.

They are great, they have stuff that nobody else has…read more They are knowledgeable, and and helpful.

If you enjoy antiquing you will love this place. Fun finds at every turn! You can find something at…read moremost every price point.

Last night when the storm hit I couldn't stop in the roundabout and knew I wouldn't be able to make…read moreit home. The gentleman and manager working at the store were so nice and told me it would be okay if I left my car overnight/ till it was safe to pick it up. Literally just so kind and caring when they don't even know me! I'll be baking cookies to bring back with me when I do pick up my car. I made it home safely in a truck getting a ride instead of risking my life driving. Won't ever forget the kindness and good hearted folks working here.

We really like Tractor Supply Company for our outdoor bird food (we don't have indoor birds, but my…read moresister who does have large indoor birds never finds stuff for her McCaws) and cat supplies. Their large seed blocks are priced lower than the local superstore's brand. Living out it rural America, we visit Tractor Supply frequently. Some Tractor Supply stores also fill propane tanks for your barbecue grill. The one on Shaver Road in Kalamazoo has propane refilling. Along with stuff for "the farm", they have clothes, shoes, and pet supplies. For those of you who are comfortable with "at home animal husbandry", they do have some of the shots that young puppies and kitties need available there. They have some great John Deere toys for kids too as well as wagons, trailers, and so many other things! The one they don't have -- an amigo at any of the stores so if you are handicapped -- bring your own scooter!