I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!

After checking around a few places, we tried Bad Apple to replace the battery in my wife's iPhone…read more The other places wanted us to come in and fill out paperwork to order a battery, and then get in line with an appointment. Bad Apple had it in stock and didn't require an appointment, and since we're both busy this really helped. We were in and out in about an hour and the new battery works fine. Pluse, they did a little tuning on my own iPhone and didn't even charge for that. Highly recommended, especially Caleb there!

Easiest 5 review! Got a new iPhone and I thought there was…read morean issue but really it was dirty! But CarPlay won't work if there's not a solid connection! They told me they clean phone ports for FREE! Charges and does CarPlay with a Corded charger just fine now! Took only a few minutes to do also!!! Would definitely recommend!!!

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

They don't even have the phones they are selling in store. We had to put an order in, they said it…read morewould take 3 days and it's been 10, so stupid!!

I dropped my phone in the river and dried it out the best I could; got the phone working but it…read morewouldn't charge. I took it to Alex, who dropped everything and immediately started working on my phone. I was able to pick it up on my way home from work the same day. Even more impressive, Alex could have gouged me for the replacement of an expensive component, but he didn't. He charged me $25 for cleaning and reconnecting components on the USB board, which was more than fair - especially for same-day service. I haven't purchased any accessories from them yet, but they certainly had a wide variety of phone cases, headphones, chargers, etc. The prices seemed very reasonable - especially vs. the Apple Store, AT&T, etc. Great service and no pretense. They're located just North of Wienerschnitzel on State Street in Orem. Stop off and give them a try!

This store is out of control busy. We made an appointment online for quicker service, when you walk…read morein at the appointed time you will still have to wait for at least an hour or more. I would suggest buying your devices online and hiring a techy friend to help set up your device. The manager was rude and we had our name on the board as next in line ... The sales rep finished with a customer looked at us, grabbed his backpack and left the store. Customer service does not exist at this location. The manager just let him leave, rolled his eyes at us. Never again!

This place was great. Benjamin is a rockstar! I came in and told him what I wanted and he didn't…read moretry to up sell me or anything. Low pressure, toms of help. Thanks for the great experience.

This store is a fine store. However, Sabrina and Hailey are the only reason for this scathing…read morereview. If you go to this store and either of them are there, leave and go somewhere else! I want to be clear that the store itself is great and the managers/assistant managers are kind, knowledgeable, and helpful. I wish I could give a review for specific employees, though I doubt Sabrina's and Hailey's reading levels are high enough to understand this review anyway. So, I had the iPhone 8 and went into the store asking about any trade-in deals they had. Hailey told me AT&T can offer $800 off the new iPhone 13, which was being sold for $800, so if I pay sales tax, the phone is free. They set me up with an account and told me my new phone was on its way in the mail. The phone didn't arrive in the allotted time so I went back in, just for Hailey and Sabrina both to say "we can't do anything. Call our customer service number". I called customer service and, after being on hold for a while, they were able to solve my problem pretty quickly. My phone finally arrives, so I go back to the store to trade in my 8. I handed it to them and Sabrina says, "we can't take this. The back glass is cracked." I was very frustrated because the crack was obvious. It was a huge, spider-web-looking series of cracks on the back glass of the phone. You can't miss it. They said to take it to a phone repair store. Once I bring it back fixed, they can take it. So I get it fixed for $100. When I got there today, the regional manager is there (because Hailey and Sabrina apparently didn't show up for their scheduled shift.) The manager tells me AT&T never had any kind of promotion like the one I was told. The most I can get would be $350 off for trade-in. If had known that, I would not have chosen the new iPhone 13! The incompetence between Hailey and Sabrina is so baffling, I'm surprised they haven't been fired yet.

I came to this store excited to pick up my new phone and this is the box that they gave me at the…read morestore. I asked if it had been used and they said that the seals were still there and the box is only worth a $1. They said they wouldn't switch it out and that I would have to take it and return it if I wanted a new one. I am sure the phone is fine but I definitely would like my $1,000+ phone to come in a box that doesn't look beat up. The main issue here was the face that the employees didn't seem to have a problem with the fact that the "new" phone that they were giving to me looked like this and just told me that it was worth $1. Horrible customer service.

Terrible service could not help us with the main issue. Talked behind our backs while at the…read morestore. The main assistant left us while we were on the phone with Verizon and we had to get a different assistant to help us. The assistant acted like he might have been on drugs. Will not go back to this store again. If I could give them a zero I would.

We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

You need to come to Mint Repair for all of your phone repair needs! It's easy to find, located…read moreshortly off the freeway, and they have excellent customer service. The owner is super helpful and knowledgeable!

Best Buy just delivered our Freezer and their 3rd party delivering service immediately plugged it…read morein immediately, rather than letting the oil in the compressor setting from being moved. When I called to complain and get it replaced they just gave me the run around. DO NOT buy anything with Refrigerant from Best Buy, their delivery people are rushed morons and their customer service people are completely unhelpful.

Recently had a Pioneer CarPlay installed at Best Buy by their Auto Tech Matthew, and I had a great…read moreexperience. He was very knowledgeable and efficient, getting everything set up in about an hour. When my phone was causing the CarPlay to glitch, he was very friendly and helped me troubleshoot until we got it working again. He was also reassuring and had great attention to detail, he was careful not to scratch my dashboard (something I was worried about) and the installation looks 100% professional. He even noticed one of my door speakers was going out and went out of his way to tune them a bit and recommend an affordable replacement on eBay. Instead of trying to sell me on something unnecessary, he gave me some pointers on how I could install it myself and save some money. It's always nice to find someone who genuinely puts the customer first like that. Really left a great impression and meant a lot. Matthew is definitely the guy to see if you need any car work done here!