We were having issues resetting our iPhone to factory settings due to a forgotten screen time…read morepasscode and have researched how to do it on ourselves, but no luck! Found Mint Repair and had the privilege of working with John K. He was courteous and personable, and worked with our iPhone with such patience and knowledge that we were blown away by his fantastic customer service! The turnaround time was shorter than anticipated and the cost was super reasonable - will definitely come back to Mint Repair for future issues/repair needs!

You need to come to Mint Repair for all of your phone repair needs! It's easy to find, located…read moreshortly off the freeway, and they have excellent customer service. The owner is super helpful and knowledgeable!

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!

I went in to close my mom who passed line and was helped by an amazing gentlemen (older man, i wish…read morei would have remembered his name). He was empathetic and patient with helping us and I am grateful. This is the first time at this store and previous visits to other cell phone dealers have been hit and missed-especially when there is no sign of and kind of kickback for the workers. But I had a wonderful experience (as wonderful as it can be when dealing with the passing of a loved one) and would not hesitate to return in the future for help.

Sebastian who is the general manager at this location was extremely rude and unprofessional…read more Promised so many things and stepped down from his word. my father and I went back to the store to get some help and completely disregarded us, overly rude and dismissing. Repeatedly told us he wasn't going to help us, 2 of the workers tried helping us and mid way through the service he made them stop.

Despite the other review about this store, I actually have never had a bad experience here! I've…read morecome in many times to upgrade my child's t mobile watch and received great customer service. Yesterday I went in and bought my oldest a phone and it was the quickest, easiest process thanks to Alejandro. He greeted us, helped us with what we needed, went above and beyond and we were out of there in 20 minutes! Side note, about 4 other people came into the store after us and there was plenty of staff to help others, and they all seemed to have left satisfied in a timely manner as well!

T-Mobile is the place you go when you hate yourself and you only recommend to someone you hate…read morebecause the service is shit customer service takes forever and they will charge you extra money for going somewhere else and canceling your prepaid service 0/10 don't recommend

Joe was great! Went the extra mile for me! I was able to get my issue handled and processed.read more

I am leaving this here in the hopes that the management see it. My husband and I came to this AT&T…read morestore in dire need of help with a problem caused by another carrier. We were trying to have the phone unlocked so we could switch it to AT&T. The original carrier had given us the runaround trying to figure out how to do that. Rylan, the AT&T agent at the store, went above and beyond to help us. He was kind, empathetic, and it was clear that he truly cared about helping us get our problem solved. He helped us coordinate with the other carrier and helped us find the next steps we need to solve our problem. Without Rylan's help, we would likely still be stuck and unsure how to move forward. Please pass our gratitude along to Rylan!

I visited this store twice on Friday, March 24, 2017, and was not impressed…read more My family is looking to switch plans and I decided to visit Verizon to see what they could do. I stopped by at around 2:00 P.M. and it was busy. I was promptly greeted, explained that I was in the market for a new plan, and was put in the queue but never told how long I could expect to wait. After about 20 minutes, I told the gentleman who greeted me that I needed to get back to work but would return later than night. When I returned, the store had settled down and I was promptly greeted by a salesman and asked questions. I explained my current family plan, our needs going forward, and asked for options. The salesmen quoted me something like $190 for 4 lines, unlimited phone and data. I showed him an offer from T-Mobile but he wouldn't match it or offer anything to compensate. The phones were even more expensive. He tried to tell me that by charging more Verizon could put that money back into improving its network (as if). He wouldn't even waive the activation fees, which T-Mobile would also do. Verizon just didn't offer any compelling reason to sign up, which is fine. The real reason for my low review is because in the middle of our conversation, another Verizon employee interrupted us and asked the salesman helping me various questions on behalf of his customer. My salesman was pulled away for a few minutes to help this other customer. I found this to be a bit rude and inconsiderate of my time.

I came to this store excited to pick up my new phone and this is the box that they gave me at the…read morestore. I asked if it had been used and they said that the seals were still there and the box is only worth a $1. They said they wouldn't switch it out and that I would have to take it and return it if I wanted a new one. I am sure the phone is fine but I definitely would like my $1,000+ phone to come in a box that doesn't look beat up. The main issue here was the face that the employees didn't seem to have a problem with the fact that the "new" phone that they were giving to me looked like this and just told me that it was worth $1. Horrible customer service.

Very disappointed with them. They screw their customers over due to lack of trained employees via…read moretelephone and in store. They made a big mistake and manage to delete my brother off the account because he changed the color of his phone before it was shipped out. Which they said I could do. next thing you know his rate is higher and I was removed from the account. they told him that he needed to go in person which he couldn't do because he was in Colorado for months. They wouldn't let him do It in person in Colorado or over the phone they wanted me to drive 9 hours to fix it. He came today in Utah with me and my wife to fix it. The people in store told him they couldn't do anything about it and he needed to call costcos branch because it's own thing through AT&T which he was told Differently. He spent 3 hours on the phone after being told in store that he would be credited 250 dollars because he got over charged due to the fact AT&T removed him from the plan. He calls the number that was given, all the people just kept transferring and transferring. None of the staff on the phone knew what to do. So because they didn't know what to do they just blamed him. Which is very disappointing. They will be losing customers soon. Do not join AT&T

They don't even have the phones they are selling in store. We had to put an order in, they said it…read morewould take 3 days and it's been 10, so stupid!!

If I could leave a 10 star review I would. Marco and Jose deserve whatever kind of raise they…read morerequest and should be training all of T-Mobile across the country what real customer service should look like. One of the regional managers tried to sale me and change my plan but Jose was there to help me out and let me know I had a really good plan. Both Marco and Jose stayed after to help me finish up getting everything finalized. If anyone decides to come to this T-Mobile, please ask for Marco (Store Manager) or Jose. They will get you right and not try and finesse you. They are the epitome of what customer service should look and be. I was starting to dislike T-Mobile due to their poor customer service, but these two fine gentleman changed my whole perspective. It would be a shame and the greatest loss for T-Mobile in history if they lost either of these two guys! WONDERFUL JOB MARCO AND JOSE!!!

Worst phone experience I have ever had to deal with. I was ready to resort to just using mail to…read morecommunicate for the rest of my life after this experience. We walked in and there were no other customers and a full staff yet no one was willing to greet and help us. They were all speaking Spanish and no one was talking to us. We would ask a simple question that would lead them to conversing in Spanish for 5 minutes before we could get a response. We were not taken seriously. They would stop helping us and just start laughing and joking with each other all in Spanish like we weren't there. They insisted I had to get a new phone to switch to T-Mobile or else my phone wouldn't work... Which I used to work at AT&T and that's not a thing. The other phone provider will bill you for what's left on your phone but they won't shut your phone down. I was so done dealing with them I just ended up getting the new phone to be on my new husbands plan and it ended up being a 5 hour nightmare!!! Switching my phone took 5 hours!!!! Such a nightmare!!! Terrible service!