I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

Eddy and his team have been extraordinarily helpful!! I'll tell a shot story. I went to Verizon to…read moreset up a business account. The one also in Jordan Landing. Well they jerked me around for 5 months claiming they couldn't figure out how to sell mr a phone. They could only managed to create the account. I called Eddy and his Business Rep, Jordan had me up and running in no time!! Man I love the team at AT&T Jordan Landing!

WARNING: Unauthorized Charges - Serious Privacy and Trust Concerns…read more I am posting this as a warning to others to be extremely cautious about who is given access to your personal and account information. Yesterday, I visited the AT&T Jordan Landing store while deciding whether to remain with AT&T or switch to another carrier. Initially, my experience was positive. An employee there was very helpful, answered my questions thoroughly, and even provided information I would need if I decided to switch providers. Although AT&T did not offer the same phone promotions as other companies, I was strongly considering staying with AT&T based on the customer service I received. Less than ten minutes later, after leaving the store and while discussing our decision with my husband, an unauthorized charge was added to my AT&T account without my consent: AT&T HomeTech Protection. At no point did I authorize this service. I was not informed of it, and I did not agree to any changes to my account. This appears to have been added after the employee assumed we were leaving AT&T--when, in fact, we were planning to stay. This behavior is unacceptable and deeply concerning. Customers trust AT&T employees with highly sensitive personal information, including addresses, payment details, and full access to their accounts. For an employee to use that access to add services without authorization is a serious breach of trust and raises questions about internal controls and ethical standards. As I read through reviews of this location, it appears this is not an isolated incident. That makes this even more troubling, particularly given that this is a corporate AT&T location, not a third-party kiosk. I will not do business with AT&T again. I will be contacting AT&T corporate as soon as the store opens to formally dispute the charge and file a complaint. I am also exploring what legal or regulatory remedies may be available regarding unauthorized account changes. AT&T should take this matter seriously and investigate immediately. This type of conduct should never be tolerated, excused, or ignored.

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

Last week I went to T-Mobile at Fashion Place mall to get a new screen protector on my IPhone. I've…read morepurchased screen protectors with all of my T-Mobile phones because they allow you to switch them out if they get damaged. It's always been an easy process. However, during my visit, they couldn't find my purchased screen protector on my account via their iPads. This hiccup (not my fault) turned into a show. They were supposed to update my account with this screen protector. I anxiously tried to find my receipt through my account. I was struggling to figure out how to navigate my online account while the T-Mobile associate stayed adamant that my screen wasn't covered and made me feel like I was lying. I swore up and down I purchased the screen but he kept telling me "I don't see it here". I FOUND IT. I found the receipt in the documents that were in my T-Mobile account and showed him the receipt of the purchase. However even WITH PROOF. He still could NOT give me a new screen...and said "I'll submit a ticket". I felt so overwhelming embarrassed and upset because even with proof of purchase he still made me feel like crap. No apologies or anything, this isn't my fault-- normally I'd go in, get helped and be on my merry way. Probably the worst experience at any TMobile in my 20 years with them. I visited TMobile 11507 a few days later because it's actually the closest one to me and also because if the "ticket" was submitted, it should be resolved by now right? Anyways I go in, get greeted warmly by Noah and he helps me. I tell him I'd like a new screen, he looks up my account, to no avail my account isn't updated with my screen protector purchase. I show him my receipt and without hesitation, he gets me my new screen and places it for me *heart melts on the floor* My experience with Noah is why I've been with TMobile for all these years and why I've chose it again and again. He didn't make me feel like a liar, he made me feel supported and respected. It really made my day! Thank you Noah! You da bomb!

Bought a phone there and wished that we'd bought it elsewhere. Our help was more like , do it…read moreyourself. We asked the guy for help , but his response was oh ... ( you can do it yourself ) Anyhow we went to The Apple Store the next day and got everything fixed , as nothing was working properly until we had some professional help from apple.

This Cricket store has the best customer service, they go above, and beyond. A shout-out to Caesar…read more My phone quit working when I was on a trip, and I was so worried I wouldn't be able to get my prized pictures off my phone, but somehow Caesar worked his magic, and was able to transfer my pictures and my contacts before it finally bit the Dust. I am forever grateful that he was able to do that. Cricket doesn't have the best phone selections but for the price you can't beat it. If you do automatic payments they give you a small discount off your monthly bill.

This Taylorsville Cricket store did their best to help me with my phone situation and I appreciate…read morethe time the woman there spent with me. Cricket Wireless customer service wouldn't help at all and the male rep was rude. I'm glad that I'm not a part of Cricket Nation!

I was met with prompt social distancing guidelines. I love to see it! A rep was with me within 2…read moreminutes and they fixed my phone in a matter of 1. I just purchased a new phone and it was not connected to my data. This is why I'm with xfinity.

Sat in the waiting area for over 45 minutes - one worker, couldn't multi task to help any of the…read moreother 4 customers in the lobby. Super frustrating! I had a simple paid for order to pick up.

Just because I really want to save you a bunch of time driving, say, from Sugarhood to Midvale, if…read moreyou go here and you find a phone you like, definitely take your account info with so you can have them activate it there. This may save you taking a new phone home and trying to activate it, then finding it was flashed to Cricket, such as I did. It will also save you from having to call them, being told it can be flashed back, driving back to the store, being told it actually can not, after all, be flashed back and then having to go on the hunt for another phone. Look, mistakes happen and these are very nice people. This kind of mistake can easily happen, but this burned up an hour of my time and while they refunded the phone, I am out the time and the gas and the hassle. They seem pretty knowledgeable and try really hard to be good to work with, aside from that part. Their used phones are a bit more, but they are also generally in very nice condition also. Selection was arguably the best I found in about 5 stores today. They had a 4 star review going until then, but as it is, check them out. Just make sure the phone is checked before you leave the store, unless you live close and/or don't mind maybe going back.

They suck! I went in to get a Verizon iPhone flashed over to Cricket the woman said bad news it…read morecannot be flashed over at all. I took it to Cricket they didn't even charge me and it took less than five minutes. She lied about it, she was probably just to lazy to do it.

been here a few times, once they solved a simple problem and sent me on my way no charge and…read moreanother time they replaced a motherboard and the price was very reasonable.

Wonderful young problem solvers. Have a great ability to converse in Spanish and English. Worked…read morewith me to solve what was wrong with my used iPhone. I highly recommend these young, smart workers for the elderly especially. They are honest and kind.