Best Buy just delivered our Freezer and their 3rd party delivering service immediately plugged it in immediately, rather than letting the oil in the compressor setting from being moved. When I called to complain and get it replaced they just gave me the run around. DO NOT buy anything with Refrigerant from Best Buy, their delivery people are rushed morons and their customer service people are completely unhelpful. read more

Recently had a Pioneer CarPlay installed at Best Buy by their Auto Tech Matthew, and I had a great experience. He was very knowledgeable and efficient, getting everything set up in about an hour. When my phone was causing the CarPlay to glitch, he was very friendly and helped me troubleshoot until we got it working again. He was also reassuring and had great attention to detail, he was careful not to scratch my dashboard (something I was worried about) and the installation looks 100% professional. He even noticed one of my door speakers was going out and went out of his way to tune them a bit and recommend an affordable replacement on eBay. Instead of trying to sell me on something unnecessary, he gave me some pointers on how I could install it myself and save some money. It's always nice to find someone who genuinely puts the customer first like that. Really left a great impression and meant a lot. Matthew is definitely the guy to see if you need any car work done here! read more

I have always loved this Best Buy, but am frustrated. My 4 month old Lenovo laptop had a defective power switch which is a well known defect. Geek squad said it would be fixed at no charge. It was under warranty and I purchased Total Protection. GS chat subsequently advised me that I had dropped the laptop and had to pay for the repair. I absolutely did not drop my laptop! Chat rep advised me that Lenovo has a tech who is an expert in drop detection! How frustrated would you be knowing you hadn't dropped your laptop yet they argue that you did! I approved the charge and advised I would be disputing this after the fact and he ended the chat. I've bought 15-20 computers here in the past 5 years for multiple businesses. After approving the repair I was advised the parts are on back order so I went to PC Laptops and bought a new one. Best Buy just lost a great customer who spends more than the average! Was it worth questioning my integrity? Brick and mortar is disappearing and a good business knows they can't lose good customers! I have a Lenovo laptop for sale now! read more

A relative went in to Best Buy to purchase a Chromebook I recommended for them. A salesperson (who was training someone, yikes) convinced my relative that they needed Office Home 2024 (which doesn't even work on Chromebooks), as well as a My Best Buy Total subscription. Sequence of events: - I went with them to return Office 2024, and was told "we can't do this, contact Microsoft". - I chatted with Microsoft Support for over an hour, who confirmed they can't process refunds for purchases from third party sellers like Best Buy. - I called Best Buy, who said they can't process returns for in store purchases but that the product was indeed returnable where it was purchased. - I went back to the store, relayed the above information, and showed the manager the Best Buy return policy stating Office is returnable for 30 days, and was still told "we can't return this." I suggested we call Best Buy together, or I'd be opening a credit card dispute. Suddenly, the manager was able to return Office Home 2024 and said something like "I had to put in my codes and might get in trouble for this, but oh well." Best Buy, your manager at your Orem store has lost several customers for good. Do not sell my family things they can't use, lie to my face about not being able to return it, and waste over 3 hours of our time when the purchase was clearly returnable from the beginning. We ended up returning the Chromebook, cancelling My Best Buy Total, and won't be back. read more

How is Best Buy still in business! Every time I go in there they do everything to make me go somewhere else to buy expensive computer equipment for my business. This recent Black Friday I showed up to buy a laptop for my daughter. The one I wanted was listed for $499.00 and a BLACK FRIDAY deal. I waited in line for 30 minutes only to learn that that particular computer sold out the previous Sunday. How is that a BLACK FRIDAY deal??? Why is it still sitting on the counter with that price if it hasn't been available for 5 days!!!! It's this type of clickbait nonsense that makes people like me never want to come back. I'm guessing Bestbuy has lost over $10,000 in computer equipment sales with me and my business because of these very common issues: lack of considering the customers actual experience. read more

Best Buy Orem - Black friday deal. Sold out 5 days before Black Friday! - Computers Near Me - Orem, Utah

Your company screwed my son out of $200 worth of gift cards and you'll do nothing to make it right. I will never shop with you again and I've told everybody in our company not to do business with you anymore. I've gone to the store in Orem, Utah, brought my issue up with Cody, the manager... a mistake made by Best Buy and you'll do nothing to fix it. I've even called the customer service hotline...nothing. My advice to anyone who reads this is find a different place to spend your money. Lost a customer read more

I walked into the store at about 12:30 noon and NO ONE APPROACHED me. I was in the MAC area, the PRINTER, and the CAMERA area.....After 15 minutes. i decide to make the move tell them who i work for and blah..Blahhh, then things change ...but what kills me the most it's the poor interaction with the customer regardless if what he is buying. Do I recommend this place? NOPE! Go Online and get it cheaper without the bad Attitude. read more

We rely on Best Buy for all our electronics needs. Geek Squad is also our go to technical help desk, although it is tough to get hold of the local store desk by phone. read more

Beware of customer service! Purchased a tv and arranged to have it delivered. They insisted it wasn't possible for two weeks, which wasn't ideal but still within the 15 day return period. The delivery date was included on my receipt, the purchase invoice, and I received an email from them confirming the date. Tried several times prior to the delivery date to confirm delivery details. Phone calls to the local store were always shuffled to a national number; could never get the local store to respond. Finally visited the store in person (it's a 60 minute drive) to confirm details and learned they arbitrarily changed the delivery date to a day four days later, without asking, giving any warning, or even checking to see if we were available (we weren't). This also meant we would receive the tv well outside the company's 15 day return period. Wound up having to cancel the order. Do yourselves a favor. Spend a little more money and make your big ticket purchases at a place where customer service is important and with a store that is willing to live up to its agreements. This company's motto seems to be "take their money and run!" read more

Ordered a laptop from Best Buy and when I got it it wouldn't turn on. Took it in and they swapped it out for a brand one that did work. In and out in less than 10 min. Extremely painless, very happy read more

Aiden with the geek squad counter in this best buy is awesome! My girlfriend needed help with one of her devices and Aiden was very friendly, knowledgeable and helpful in assisting us! She got the device functioning properly in very little time and made sure to keep us updated on everything that was happening with it! Very good experience! read more

Me and my husband recently went on a shopping spree for Christmas and we had the pleasure of being helped by Cole. I have given up on Utahs customer service since we moved here 2 months ago. Cole changed our minds by being very helpful and patient. He made sure we knew about the best deals and best options for our purchases. Thanks Cole we appreciate you. read more

I don't Yelp a lot but Best Buy Orem is the worst consumer shopping experience I've had in years. They are massively unhelpful and pretty rude. I wanted a product and was told that it was there by Corporate who supposedly called it in to the store. Driving there I asked for directions and the guy (Dallas) basically pointed to an area. I searched for the product and for help. Found neither. Went back to the front asked to look it up and told it probably wasn't there. The guy was more interested in looking for thieves on the closed circuit TV than solving the situation. In the end I left and bought on Amazon. How Best Buy stays in business past 2024 eludes me. Never again for me. read more

The only time I've had a decent experience was when I was picking up my online order or already knew what I was going after in the store after doing my research online. Any time I went in looking for something and wanted some help was spotty to say the least. If you want some help on something expect to wait and it's hit or miss on the employee if they are super helpful. Don't hold your breath and if I were you I'd do my research before just in case. read more

Horrible customer service. Esp geek squad .. ruined my phone and refused to repair it ,a problem that they caused , no accountability , esp the guy with red beard extremely rude ,with his manger defending the incompetent staff read more

If you live anywhere near Orem, might as well drive to American Fork, skip this place if you want a fast experience. I counted 6 different employees all talking to one another throughout the store while they had 1 person checking people out and working as customer service at the same time. If it wasn't for Eric, I would've been there for another 15 minutes waiting in line. read more

Terrible customer service... been a long standing member and heard that the gaming club is done so there is absolutely nothing to shop in ppersoon at this store I can get everything online with better discounts.... what Best Buy did getting rid of the gamers club without letting anyone know is the last straw.... Employees here at this location including management canNot explain any of thEi policies correctly no one here knows anything! Good riddance! read more

Cassie the manager was rude, unhelpful, and hard to work with, after dealing with her employees that gave much the same service. We called with a question, and after Molly was unable to help we asked to speak with a manager. Molly would not connect us, forcing us to go in store and deal with Cassie. Come here to leave a review come to find out they already have less than a 2 star review. Best Buy corporate should look at who they're choosing to represent their company. read more

This was the efficiency Best Buy trip of my lift. Christian helped me find the game I needed and I was in-n-out of the store within 2 minutes read more

Best Buy's customer service is the worse. Been on the phone with them for over 2 hours trying to get a delivery problem resolved. UPS offered to come clean on the damaged product but they need Best Buy to reach out them in regards to finalizing the credit. When I call Best Buy they said they can't do that. Transfer here, there, here, there, here etc. Never buying online Best Buy again. read more

There's a reason everyone in my extended family calls this "Not so Best Buy". Perhaps that's why they can stay in business when so many others went out of business. They get more money from people. Generally, online is the best choice. Most all the other places, including the big box office supply stores are close by. I'll check them out first. This is the last resort when I really want it now. Others complain about customer support. I can't imagine thinking I'll get good customer support in the first place, so I don't worry about that. It has a lot of stuff. If I'm desperate, I'll purchase here. That's about it. read more

I tried calling the store multiple times and all I could get was people in Southeast Asia. I was willing to wait on hold to speak with someone. All I wanted was to be sure that when I drive two hours to buy a computer that they actually have it in stock. My experience tells me that what it says the store has in stock is not always correct and the people in Southeast Asia can't confirm that either. Ridiculous that you can't get a hold of anyone in the store. read more

Not helpful & disrespectful! Don't work in customer service if you are not going to help!

Horrible customer service. Yes the items are good. Yes the promotions are great. No the reps aren't trained. They have a sense of entitlement. When asked a question the made me feel stupid and asked to wait. Then decided to stop with a different customer to answer their question to keep me waiting longer when I was the one that called for assistance. I recommend who ever is the manager out here to train your guys better. And hire more reps. I worked at a Best Buy training my vivint reps in Tennessee. Night and day. Turkey creek Tennessee. Hace corporate find the number. Give them a call. Figure out what you need to change as a company. Yes, 1 sale won't hurt the business. Yes, people will tolerate the behavior Bc of the good deals going on. No, you will not have the respect of the community. The respect of the consumer. Yes, you will continue to get these bad reviews. Yes, the employee doesn't give 2 fucks. Here for a short time. Get their checks and leave. Be better. Do better. Grow better. Become better. After waiting I was with a smiling face. Turned this whole experience around. read more

Do not go to this store! I went to buy a néw washer and dryer, not in stock ok. Went to buy an Apple Watch my husband went and asked a sales rep for help and he "said can you see we are busy"! My husband said some not so nice things and we left! Another couple looking to buy an IPad walked out with us and said they just lost a few thousand in sales. The customer service person could of said I will be right with you, or I will send someone over as soon as we can. But no he was rude! I spend my thousands of $ somewhere else! read more

here is my story... I am a knowledgeable pc builder. my father also has over 50 years of IT work and building PCs amongst other things. I was working on ding a new pc. got all the part but I needed a new cpu and ram. I decided I'd go down to my local Best Buy and get them. I bought a 13900k and 4 sticks of ddr5 6000 mghz ram. well I get home and my computer won't post. "meaning can't get into the bios." we spent 2 days tryin to figure it out to the point I had to get a new motherboard but still wouldn't post. so eventually I say screw it and head to pc laptops in Orem. they check it out and a day later determined it was a faulty cpu. I take the cpu go back to Best Buy to return it. it had only been max 4 days. the guys at Best Buy told me they couldn't return it because the batch number on their box doesn't match the cpu number. so my first thought was well maybe the pc guys forgot to swap back the cpus. I go back there we had a yelling match and finally the manager says they will do a straight up swap and give me a new one and take mine. I agree and i go back. as we are swapping cpus he tells me he has an app he can check the exact QR code on the cpu with an intel app. he can't get it to scan so he grabs his cpu he's going to trade and it scans instantLu. first thing I noticed was the CPU's had different colors and the print on his was much darker and more clear where as mine was some what grey. my biggest issues is that 1 I have my receipt and the cpu why can't I return it if you the store made the mistake of not labeling thing's correctly and 2 even if it isn't labeled correctly it's got warranty with Intel so you can RMA it. but nope they refuse to take it. very shady in the fact that the cpu does not look like the actual Intel cpu. my hunch is 2 ideas. the first being there is someone that works there that got their hands on the boxes and swapped things out with something that looks like the real thing and then sells the real one of eBay. which if that's true DO NOT SHOP HERE. or 2. because it was closer to the holidays and lots of people re things it somehow got mixed up and they made the mistake. either way what a trash place to shop if I have the parts I was sold and the receipt but they refuse to take it back. makes me believe it's shady as hell. SHOUTOUT TO PCLAPTOPS FOR OWNING UP AND HOLDING THEMSELVES ACCOUNTABLE read more

Purchased an open box computer from here, in which was previously purchased by the original owner who also had issues. They told me it went under diagnosis tests to make sure it was in good shape and was intended by someone who just couldn't afford it. Pfft! When I got it home I found no cables and had to purchase. After 5 hours of work the computer crashed. Irritated that it didn't go through their fine diagnostic tests, I took it back. Of course they brought it to my attention that they weren't going to charge me for the missing cables, refunded my card AND the funds won't be available for 3-5 business days. Will never purchase from Best Buy again. read more

Best Buy hires stupid people I came in to buy one item it was a Fitbit as I I knew I had a small balance on my account I wanted to charge what was left and then cash with the rest the dumb ass girl didn't know how to do that I had no clue she was paying off my credit card until it was already processed the following business day I looked at my bank account and saw there was a large amount taken out so I go back to question them they act like they don't give a fuck and that I have to handle it through my Best Buy account and they don't take any responsibility for the girl not knowing that she was charging my counter taking money out or whatever the fuck she thought she was doing she was only supposed to show me a watch take a payment of $49 instead she took $660 out of my account be careful when you go there of the illiterate Diaz people that work here in the management doesn't even take responsibility for their employees making mistakes read more

I would give 0 stars if possible.Bought a tv for a gift and put it away. Did not work the first time we tried it, but was outside of the 15 day return zone. Other stores sold same tv and same price for 90 day returns. Online customer service said the store would return or exchange, but the store manager would not even leave his station to walk over and talk to us about it. He did not care at all about listening or helping us. I had the chats from the online customer service and he just said we don't care and we don't care if we have your business. read more

Really Best Buy? I typically have a good experience with Best Buy and since I know a little more about technology than the average person I don't usually need help and know what I'm looking for and where to find it. Well today I walk in knowing exactly what I wanted and went right to the check out. This is where my horrible experience began. The lady at the check out was leaning against the desk not facing the line and didn't even realize that I was ready to check out until I said something to her. That was the first red flag. While she was scanning my item and putting in my rewards information she stopped paying attention to me and started talking to one of the other workers expressing that "today has been the longest day and it has been dragging and I don't want to be here. Ive been here for 2 hours but it feels like 6". When I told her I wanted a printed receipt she signed in disappointment because apparently printing a receipt is so hard. Her back was towards me the entire time and did not ask me any of the "Customer Service" questions like, "did you find everything today? How are you? Would you like the receipt in the bag or with you?" general questions that you should ask when working in a retail store. Ive worked retail for 5 years so I know how some days can be a drag and boring but you bet that the minute someone walks in or approaches me my attitude changes. Retail stores are the face of any company and so for someone to not care and complain in front of customers that they don't want to be here is unprofessional. All I have to say is that I am disappointed. I will still be shopping at Best Buy since a lot of the stuff I need is sold there but as far as the experience I had at this store I would rather drive 20 minutes out of my way to go to a different store and give them my business. read more

My sister and I went in today ready to buy a new laptop. As we walked and looked around for what we wanted no one asked us if we needed help, we finally decided on a laptop and there were no employees available. We waited around for 15 minutes at which point one employee finally approached us and asked us if we needed help, however, his attitude was not the most welcoming. Best Buy needs to improve their customer service as at this point it would have been faster and easier to buy online than wait in store with no help at all and feeling completely ignored. read more

Andrew from Best Buy in Orem is the GOAT . He helped me with my holiday shopping and gave high quality service and advice from an experienced background. Thank you Andrew!!!! read more

Pretty bad experience. Stood around waiting for 30 minutes to be helped, because they only had 1 guy working in the computer section. When I asked for help locating a thunderbolt adapter he had no idea what I was taking about. I finally found the shelf where they were supposed to be but there weren't any units left. I asked if he could check in the back and he left to go look. I'm sure he still didn't know what I was asking for, so even if they did have them in the back there wasn't any chance of him finding them. Ended driving a few minutes to a certified Apple repair store and picked one up without much hassle. I'd also like to say the price was cheaper in the other store. read more

What most people don't realize is that the vast majority of people that go in have no idea what they're buying or how any of it works. They put the entire burden on the employees to seek them out and explain everything .... ok, understandable... However, when a store experiences a large volume of people and 2-3 people in each department its more than understandable that some people may not get helped right away. however most people aren't going to tell you about all the times they've gone in and had a good experience. They just want to talk about the one time they were unhappy because they slipped through the cracks. read more

Had a great experience coming here. Employees had full knowledge of what I needed. Everywhere I went there was always and employee and they definitely where there to help. I have been in other Best Buy's before and have had other bad experiences but for this time I really enjoyed this experience. Also thanks for making the Nintendo Switch preorder night a smooth process and enjoyable! read more

I bought an Air Mac laptop for college and it worked great! But the screen had bubbles in it, so I brought it back to exchange and the customer service was so helpful! They helped me wipe my computer so it wasn't connected to my phone anymore, and I got to exchange it straight across! Thank you Best Buy!! read more

Bought a car stereo in November, made three attempts to get an appointment to have it installed in my vehicle. No one would answer the phone in their installation department, I contacted their service desk and was told that their installation guys only work a half a day, so I tried calling earlier in the day and still receive no answer... frustration in sued. I went to the store location to return the car stereo because they were unable to install it for me. I was told by the clerk at the service desk that I could no longer return the stereo because the return time had run out even though I possessed a receipt and the package was unopened. In my opinion this is a very poor business practice. Their costumer service sucks. I will not be returning to this franchise for any reason and will suggest any friends or family to do the same. read more

I know what to expect with Best Buy, and they have made some great changes as a company. But THIS LOCATION IS HORRIBLE. Summary: after disagreeing with customer service, the customer service manager actually had the police called. I never yelled. I never swore. I was never asked to leave until the manager requested the police be called, and I never refused to leave. --- not kidding, not exaggerating: I was frustrated with them, and was constantly interrupted when I spoke, to the point I asked if he could stop interrupting so I could speak, when he told me "I already know what you have to say". At one point, he actually said in response to me "I can see you want to control everything, so don't worry, I will give control back over to you". Super passive aggressive. --- I would be happy for any store or regional manager to pull the video. This was the single worst experience with any business I have ever experience - from the customer service manager. Disappointing in the worst way. read more

Today Marshall the gaming specialist helped us pick up a modem and a wireless adapter and he was super helpful. It was as the store was closing, but he knew his stuff, made recommendations, and was super friendly. read more

On 3 occasions in a row I tried to buy a projector only to get it home and find that Best Buy had lied about the specifications. They sell you product and won't let you look at it until your at checkout... I have every reason to believe this is to hide their bait and switch tactics even though they say it is for "security". I ended refusing to pay my best buy card when the refused to make things right on the 3rd one, even though I had their projector installer verify the specs were correct prior to purchase. I no longer shop at Best Buy due to the bad experiences with this store. read more