We went to the local Verizon store on 10th St. right across from the mall and have the best…read moreexperience I've ever had out of Verizon Store. Usually it's like filing a car but this man Christian was fantastic! I hope he gets a raise. He just really helped me and helped my son and my daughter-in-law and we left their very happy thank you, Christian.

They have HORRIBLE customer service at this store…read more The store supervisor, Kevin, initially helped me with switching my service to Verizon, and everything seemed to be going smoothly. Unfortunately, it now feels like the main priority was getting me to sign up for services rather than actually helping me afterward. The only reason I switched to Verizon was because I was told my previous phone company would be paid off. I have submitted all of the required documentation and have spoken with multiple Verizon customer service representatives by phone. Each time, I'm told that the issue will be taken care of and that they apologize for the inconvenience, but nothing gets resolved. Kevin, the store supervisor, submitted documentation when he opened my Verizon account so that I could receive my rebate card. Unfortunately, the paperwork was not submitted correctly. I have spoken with him multiple times and asked for assistance, but he was unwilling to help. He also refused to call customer service and submit the necessary information on my behalf. I was specifically told by Verizon's phone customer service that the store supervisor is able to assist with this issue and should be able to submit the required paperwork. Despite that, I was refused assistance. I have now been dealing with this issue for SEVEN MONTHS. Verizon has repeatedly acknowledged that there is a problem, apologized, and promised that it would be corrected, yet nothing has been resolved. I'm extremely disappointed with the level of customer service I've received both at this store and through Verizon's phone customer service. If you're considering switching to Verizon, please be aware of my experience and make sure you fully understand what you're being promised before making the switch.

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

How about creating a zero star option. ABSOLUTELY DO NOT DO BUSINESS WITH THIS STORE! There is NO…read morecustomer service. You get one excuse after another why the manager and district manager as to why they can't get back to you. Without going into details that brought me to this point, I will say this will escalate in an arena neither of them can manage.

Stephanie is a worthless human being. Refused to take a…read morecash payment because I mentioned that they have shitty service. Then refused my business. I have no problem going to another store and as I'm walking out, she says have a shitty day. I had my fair choice of words, but my attitude shouldn't matter when I'm trying to make a payment. You guys hired some pretty awesome people. I will never be back here, and I am filing a formal complaint with corporate.

Had me waiting 30 minutes, didn't even greet me the customer he was with did just to not even be…read moreable to help. They either need another person to help customers so time isn't being wasted while they help one person at a time or get someone whos able to multitask.

Been with Verizon for two years and the past four months have been a massive nightmare for me!…read more Added my wife to my plan on a great deal. Before I hung up they offered to upgrade both my iPhones. Biggest mistake I ever made! I should have just added my wife's phone and been done with it. They seriously messed up on my order to make a sale and the whole two week process to upgrade the phones and then return them after I was not satisfied with the process was a cluster f***. I cancelled everything and returned everything back. After a back and forth with them four months later, I transferred my service to another carrier and Verizon still wants me to pay for phones I don't but have receipts that includes paying a restocking fee. I lost count how many times and hours I've spent on the phone with different reps and managers claiming they cancelled the new phone contracts but then I get my monthly bill still charging me for the phones. Verizon's integrity and customer service doesn't exist and they are just out for money and to screw the customer. It's by design that Verizon's customer service system (not the people that answer the phones) is not meant to fix your problem, but screw you over. They are the best mobile carrier out there and they know it, so losing customers is not a big deal, as they get new customers everyday willing to pay and deal with issues just for excellent mobile service. I don't normally post reviews on my experiences with business or companies, as I just don't care to do it, but I will if they are really really good or they really suck bad and felt compelled to voice my displeasure with Verizon and their very poor quality customer service. Buyer beware!

I am not necessarily rating this particular store, rather The signal you get. The only reason I am…read morereviewing under this store is that you can't rate Verizon directly. This in itself is wrong of Verizon to use their stores as scapegoats for their bad connectivity and signal. Verizon used to be the best signal... hands down, but lately they have been giving the late sprint a run for their money, I guess they figured they have customers, so why should they try and keep them. The only reason I even keep these crooks is that where I work it is required. They have always been overly expensive, the difference now is their phone service is horrible.

What an amazing office manager Randy and well trained staff for all your help. I appreciate you and…read moreyour staff taking the time with my husband and I for fixing our issues...

Dom was great. Although I didn't walk away with my new phone that day (not his fault) he was very…read morehelpful, and even saved me money! Win win.

They were super nice and fixed my bf's phone with no issues :) I 100% recommend them if your phone…read moreis having problems !!

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

Rude employees. Wanted me to wait 40 minutes just for a screen protector. Offered no other…read moresolution.

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.