WOW WOW WOW! This location's staff is stellar. However, there is a particular sales agent who is…read moreexceptional. Her name is Lea! My sister got her first upgrade iPhone in 6 years, so this was a very special visit. To say Lea's proficiency, knowledge of product and plan policy was above average would be an understatement. She assessed the clients needs from head to toe. Then walked us through the best options to satisfactory. This was by far... THEE BEST customer service I have ever had in a phone store. Hands down. The overall staff was very on point. Great Job team T-Mobile. And Thank You Lea!

Ok. Let's get to it. The service is very poor…read more The wait times are even worse. And even scheduling appointments don't seem to work at all. Now let's get into the details: A year ago - Ish we went to file an an insurance claim on my son's tablet and they took our tablet and gave us a new one and shipped out our old one. The SIM card got lost somewhere and they had to email us one and then we had to take it back into T-Mobile have them install it. Now fast-forward our tablet again is still not working and will not hold a charge so we go in again to see about upgrading it or changing it or finding out what's going on with it now I came in on Saturday mid morning and they were busy and I expressed that I wanted to schedule an appointment for Monday for when me and my husband both had time off so that we can do more than just upgrade a tablet. We wanted to do a full upgrade on tablet's, phones, and watch. I spoke with a representative Angela, who was very sweet but in over her head. She went through some of the details with me and wasn't too pushy. After speaking with her and scheduling the appointment, she handed me her card and told me to text her on my way so that I wasn't being put in a holding queue knowing that I was gonna be on a lunch break. (Don't get me wrong I was not going to rush them to get this all done this was an informational visit to go over options and pricing) BEFORE selecting our new products. I would of course understand how this would need more time should we be ready to download install transfer everything. Now back to it: They gave me an appointment like I mentioned before I texted her 10 minutes before we made it to our appointment time we checked in with a young gentleman who asked why we were there explained we had an appointment at 12 and he said OK go ahead and have a seat so 10 minutes go by don't think anything of it. Maybe she's just on break 15 minutes go by, he came over and told us that we'll be after the next two people and I explained to him that I made the appointment for my lunch break for a reason and he continued to then asked me what was my purpose in coming in and it didn't seem like I was a priority until after I explained to him that there was gonna be sales (commission based sales) at the end of our appointment so at that point, he then decided to try and hurry things along and ask me how much time do you have left before you need to be going? I explained to him that I had about 30 minutes left and I needed 10 minutes of it to drive back to work so that I didn't violate. Another 15 minutes go by so now we've been sitting here for 45 minutes and my husband and I decide to stand up and start walking out and at that point that same young gentleman got upset and knowing that they lost sales. Not that my time was wasted, but you could clearly tell that they were there for the sales. (To the point I told him waiting here is not worth losing my job- because you can't do yours(everyone waiting seems aggravated and annoyed)) Now I understand things get busy and I understand there's only so many people that can help at a time but to not even sit there and tell me that the person that I made the appointment with wasn't even working today. It wasn't until I got home, that the phone number that the young lady asked me to text messaged me back apologizing that they messed up her schedule. Why would they not alert somebody that is on their book of business or have that person take over that Calendar day if they're not gonna be available. Not only that she then proceeded in trying to fix the situation after I told her I'm no longer interested in that location and that they've lost my business that she then provided her personal phone number which is a violation of her contract with the employment of T-Mobile and at that point I stopped messaging her and decided to write this post. I understand why she did it because she wanted to make sure that it wasn't on her as it was her employees or her coworkers or colleagues to have upheld the level of service that was expected. My review has nothing against her, but as the service industry itself if you're gonna make an appointment on appointment or tell the person right away if that appointment time is no longer available due to an unforeseen circumstances, don't try and hold them for the sale but Instead provide excellent customer service or don't even bother. My husband, and I will not be coming back to this location anytime soon, we will be driving too the Valley and visiting in Apple location.

I use this place to pick up Wish packages. The owner is always nice. The location is sketchy…read morebecause if the area but not because of the business.

Absolutely not not go to him, I completely forgot to check the reviews before I went , he was…read moresupposed to fix the back screen and do a battery replacement on my iPhone, I called prior and mentioned i was going to be in that area on Sunday, which he explained he's usually not open but he had some other customers to pick up their phone, we agreed on a set price and what exactly what I wanted, I came in on Sunday morning around 11am and dropped off my phone , two hours later I show up to pick up my phone and it's extremely overheated and the screen on the left side was popped out to where I had to push it back in, paid him and left , not even five minutes after leaving my phone died, I let it cool down and charge for an hour, and it never came back on , I called him around 4pm and politely asked if he could fix it, and explained what happened he tried to get me to meet him the next day , I got him to meet me a little while after that after calling so much he picked it up and when I came to pick up my phone after two hours , he had "already fixed it" but I didn't think to call us to pick it up, I was still bring respectful to him and I asked him what was the cause of it so I can know if it was because it overheated, he told me that he didn't know what happened and that he couldn't give me an exact answer, than I proceeded to say what am I gonna do if it happens again, he proceeds to tell me to come back if it does, but to "NOT LET IT DIE AGAIN" to keep it always charged so it wouldn't happen again, I said absolutely not and told him to put my old battery back into my phone and take whatever battery he put in out, come to find out that he never gave me a new battery. He gave me an old battery he already had, he replied with " first come first serve, and I honestly didn't think you were gonna come in today" , the communication wasn't off or misinterpreted he did what he wanted to do and he was being sneaky before he supposedly sold the other battery. He never mentioned before fixing my phone. He didn't have it. He did what he wanted to, and tried to refer me to his friend, I asked him how much the battery was so I can get that refund and he tried to tell me it was $25 for a new battery and that he could give us 25 in cash , Mind you my total total was supposed to be $255 , do not get battery replacements from hector or his establishment!!!!

Awesome. On and out in 10 minutes!!! Come thru and get out quickly and efficiently while you…read moreshop...

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money

My phone wasn't charging, so I brought it in to be checked. The technician found that the charging…read moreport was just dirty, cleaned it in a few minutes, and fixed the issue. When I asked how much I owed, he said there was no charge. I was very impressed by his honesty and professionalism. My dad recommended him, and he turned out to be a truly trustworthy and ethical technician.

Nextgen can fix anything! I went to 3 different places in…read morethe AV to fix my Samsung Galaxy 6 smart watch and was told to take it to a Samsung provider because it could not be fixed. Nextgen was my last hope for same day service. It's now located in an upstairs building. The diagnosed it for free and confirmed the watch was not damaged and were able to seal the screen back on in less than 5 minutes. I will take all my tech gear here for now on. I'm one happy customer.

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.

Rude employees. Wanted me to wait 40 minutes just for a screen protector. Offered no other…read moresolution.

Its a great place great service david and his staff go beyond to help you feel more comfortable…read morewhen making purchases or paying bill thank you

Best prices to get your phone fixed and excellent customer service really friendly environment.Do…read morerecommend it.

Worst customer service. I left Verizon to go to spectrum and now I can't see my account. I can't…read morepay them unless I'm doing it in person. Because I don't have an account I can't see my account in my My Verizon app and they won't let me pay over the phone Worst service ever I'm so happy. I switched to Spectrum way better customer service and I am saving a lot of money. See ya

As soon as I walked in I was helped. My daughter got her own line finally off my family plan. Zeek…read morewas fast in helping her out very friendly. Great customer service. Make sure to as for Zeek if you ever go to this location.

Workers don't know much about the cell phones. Service is not good. Price is ok. Lines can be long.read more

This is the worse store I have ever seen. First the customers are mostly idiots. No life and talk…read moreto much. Just drop it pick up. The staff is slow as turtles and just talk way too much. This place need better faster ways to drop off equipment. This appointment system is terrible.

I came in and was greeted by a man with tattoos who was busy with a customer. I asked how much…read morelonger he would be busy, to see if I I should leave and come back later. He responded with "however long it takes". I tried to explain why I asked but he went off on me and started cussing me out. He called me uneducated and kicked me out of the store. He claimed to be the store owner. Very sad if that's true based on my personal experience. Will not be coming back or recommending this store to anyone

Absolutely the Worst customer service I've ever had , chris was very rude to me after i told him i…read morewasn't interested with him only the reason I came in he was on the phone the whole time and didn't want to answer my questions after some time he tried to offer me pills I said I don't do that , this is very unacceptable behavior from this place ,0/5