good product selection, but horrible lady at the counter. no customer service skills.read more

I think they are based in Texas now. Doesn't matter. My sister suggested it and so I ordered a SIM…read moreto use with my own phone. It did take several hours partly because of my old phone company. But I hung in there and eventually, my phone was switched over. Calls sound fine. It's on T-Mobile and they have a tower close by. If you're going to try it: Write down the IME number of your current phone. Contact your current phone company and write down ac account number and transfer pin. Call Assurance BEFORE putting their sim card in your phone. Good luck! Free is pretty good.

The customer service number people have been nice, but I feel like they are playing games with me…read more I've been going through loops and had runarounds just trying to apply online. The online process wouldn't let me complete the application form and had to call multiple times just to resolve it. I've finally gotten to where its being shipped and that's been hectic all I get are emails telling me my order is delayed and they are preparing my order. This process has been going on for a month now.

Great experience with 'Chris' at this location. Took at least 1.5hrs of his time just to help me…read moretroubleshoot and address a hardware issue on my ancient iPhone6s. I had experienced terrible service at the Zionsville (Whitestown) Location but this store renewed my trust. Thanks,

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

Best service from Madeline she was very helpful and friendly. Transaction was so smooth and easy…read more She was very patient and took care with amazing customer service

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Indianapolis store today.

I had a great experience here. I saw they were well-reviewed so stopped by after work to see if…read morethey would make an appointment to try to replace my cracked screen on my iPhone 6sPlus. There was only about 15 minutes to closing. The young lady took a look and said sure. Then she offered to do it right then! At 6:00 she locked the door and then finished. The charge was half what I paid the first time and it was a quality replacement screen and the work was done right. I'm a fan and recommend them highly!

From the owner: When it comes to gadgets and gizmos, we love all things tech. one thing that you should not do is…read moreconfuse our passion for snobbery. We fix all electronic devices such as phones, tablets, PCs and even your gaming consoles. Whether you accidently dropped your iPhone from your pocket while boarding the bus or a train or your tablet took a painful journey in the toilet, you should not worry. We know exactly how it feels and can understand the traumatic experience you might be going through when you see your precious device being broken.

Depends which location you go to my wife has had excellent service at the 56th Street location…read moreseveral months ago when she bought her phone she went in just to buy a SIM card and they offered her a great deal and package on a new handset just recently I went to the location on Rockville Road and it was pretty good I would give that location of 3.5 Star and then instead of going all the way back there the next day to correct an issue I went to the closer one on 56th Street in the evening and unfortunately I did not catch the clerk's name but she knew exactly how to correct the issue and extremely helpful and I'll give that location 10 star rating if I could

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Indianapolis store today.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I have bought from and sold to this place multiple times. The employees are very nice and have…read moregreat communication and knowledge.