I think they are based in Texas now. Doesn't matter. My sister suggested it and so I ordered a SIM…read moreto use with my own phone. It did take several hours partly because of my old phone company. But I hung in there and eventually, my phone was switched over. Calls sound fine. It's on T-Mobile and they have a tower close by. If you're going to try it: Write down the IME number of your current phone. Contact your current phone company and write down ac account number and transfer pin. Call Assurance BEFORE putting their sim card in your phone. Good luck! Free is pretty good.

WORST POSSIBLE choice. NO Customer Service. They CUT my…read moreservice with NO Notice. I VERIFIED my LIFELINE and to them...and still they refused to respond. After 2 days and HOURS trying to talk to them, finally they PROMISED ME my service would be back by 8 AM. [They ONLY allowed me to call them.] Then they TOTALLY CUT my service by 8 AM...and nothing. I can NOT call them, and NOT call anyone and NO one can call or contact me! Google Voice will not work with them either. I am ELDERLY and DISABLED and NEED the phone for MEDICAL ! I should have known better than to stay with them after they pulled something similiar a year ago and FORCED me to give them MONEY. I thought it would work...THEY LIE and STEAL.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

They were very disrespectful when i walked in, they were very rude and were staring at my like im…read moregonna take a phone.

The people in the store were generally nice, though it took several trips to get things…read morestraightened out. And even then I had charges that I had not agreed to. But corporate customer service is abysmal. They make it nearly impossible to speak to a human customer service rep. Computer prompts, AI voices, "and to better assist you I'll need a little more information", "we are experiencing unusually high call volumes", etc. Geez, if the phone company doesn't know when are the busy call times, who does?

i love coming here because of the customer service and the young ladies at the front are so sweet i…read morebought a phone for me and my son at a very affordable price i would come here again

Im not a Karen at all Im a 16 year old girl worried about my family's safety. My mother went to…read more8067 Madison Ave Indianapolis, IN 46227 United States to get her new phone set up, there was something wrong with it and no one could really figure out what to do other than go back to the store and get it done, customer service told her she could get it done for free and so she went in and got it done, well after getting it done the lady in there told her it would be $25, my mom had explained to the lady working what customer service had said and this lady started cussing out my mother. When the other lady working asked what they we're going to do about the phone (that my mother bought at a different store, not at this store) she said they were going to keep it, my mom grabbed her phone and the lady proceeded to tell my mom that she couldn't do sh*t because they had her SIM card and she started waving it around in my mothers face and so my mom grabbed it. After my mother grabbed her SIM card the lady started calling someone and screaming about how my mom "hit her" and that they needed to "pull up" now. My mom is a 5'4 ft, 115 LBS, vegan, spiritual woman, she does not have a violent bone in her body. This lady then proceeded to tell my mom that they had all of her information and then listed that she had our home address, our phone number, and HER CHILDREN'S INFORMATION, and then told her she "had people". My mother began to exit the store and they began throwing things at her like pencils and really just everything they could get their hands on. As soon as my mom got into the car and dialed 911 they started getting out of the store and locked it up, so my mom drove away and they started following her. The police said there is nothing they can do because they didn't put their hands on my mother, but I truly think these women need to AT LEAST lose their jobs. Do not go to this location.