Updated: My card was double charged for our repair (the cashier swiped the card said it didn't go…read morethrough, swiped again -- but both went through) and I've called multiple times to get this resolved. The first time I was promised a call within 2 weeks, so I waited patiently and now can't get anyone to answer the phone or return my messages. I doubt this is malicious by any means and they're trying to hustle me, but... this is a pretty costly mistake and I want my money back. Shouldn't be this difficult.

I filed a claim to have my cell phone screen repaired as I thought it was cracked. The claim…read moreservice sent me to this particular repair service as it was one of the closest to where I live. I was pleasantly surprised when I went in to find out that the only problem was that my screen protector was cracked. I wish I was observant enough to give you the name of the man I talked to as he was super nice and helpful. We found out about all the services they can provide and the products they sell. If we do have issues to take care of in the future we will definitely return here. I have confidence in their skills and honesty.

These guys are great. A couple of weeks ago my computer couldn't be updated due to so much system…read morestorage. Overnight they removed everything and reinstalled the system features that came with the computer. And updated the operating system. Then today I thought I had downloaded a virus! Ugh! Ran over there with the lap top still open and they took care of it. Did it right then or no charge. (BTW, this isn't the first time they have fixed something w/o a charge.)

The people are very nice I took a tablet in they said it would be done in two to three business…read moredays dropped off on a Wednesday right after the store opened called on the following Monday . To check on it they didn't tell me they didn't do those repairs local it traveled down to Bloomington and was there a week it took me calling that sore and checking to get it done and back. Then I had got a lame excuse of a bad port so had to reorder a new one yeah ok don't believe that for a minute not the first bad review for that location. They did stand by the quoted price I will give them that. This is a beware your product will take a while unless it's a simple issue.

Everytime I come in the payment machine is broke and now they say no cash, everyone's busy not one…read moreperson to just take a payment without a 15 minute wait. What if I don't want to use a card or check.....?

The service over the phone is?? Well I can't really tell you because you can't even get the chance…read moreto speak to anyone. I purchased a new phone and it only worked for 14 days and now they don't want to take the phone back because I only had 14 days to cancel . The Internet keeps going out so I can't get a work from home job now. They keep blocking me from transferring my number to another carrier but it will get done See you later alligator

Service was great and employees were very helpful in explaining services and equipment.read more

The staff has always been knowledgeable and very helpful. Karen, Abby, Russ and others have always…read moreprovided us with great customer service. Today, Abby went above and beyond helping me with a technical issue that had zero to do with the store. Even though it was not a "store level" issue she took a couple hours to work with me, AT&T and Asurion to get the issue resolved. I'm sure it tested her patience at times (it definitely tested mine) but you could not tell she remained positive, empathetic and determined. Thank you Southport Team for the years of great customer service and especially for the above and beyond experience today!

Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

Does not honor their word, will say they will give you $1100 for a trade-in and the manager was…read morevery unprofessional in saying if we didn't get it in writing from her, then they don't honor the $1100. So if you go here, GET EVERYTHING IN WRITING THAT THEY TELL YOU. Wanted to buy a phone outright and they said i couldn't do it, only financing. So i can't buy a phone outright and I can't get the $1100 they promised me I would get. They said everything in writing is honored so if you go here, GET WHAT THEY PROMISE IN WRITING. Lost an 18-year customer over $400 you wouldn't honor what you originally said. The manager did nothing for the situation and provided no help to resolve it. Definitely on her high horse this afternoon or a power trip. Managers help resolve situations, NOT escalate them.

We would like to thank JC for his assistance during our visit to the store and for after hours.He…read morewas both friendly and helpful. We appreciate his patience with us.

i love coming here because of the customer service and the young ladies at the front are so sweet i…read morebought a phone for me and my son at a very affordable price i would come here again

Im not a Karen at all Im a 16 year old girl worried about my family's safety. My mother went to…read more8067 Madison Ave Indianapolis, IN 46227 United States to get her new phone set up, there was something wrong with it and no one could really figure out what to do other than go back to the store and get it done, customer service told her she could get it done for free and so she went in and got it done, well after getting it done the lady in there told her it would be $25, my mom had explained to the lady working what customer service had said and this lady started cussing out my mother. When the other lady working asked what they we're going to do about the phone (that my mother bought at a different store, not at this store) she said they were going to keep it, my mom grabbed her phone and the lady proceeded to tell my mom that she couldn't do sh*t because they had her SIM card and she started waving it around in my mothers face and so my mom grabbed it. After my mother grabbed her SIM card the lady started calling someone and screaming about how my mom "hit her" and that they needed to "pull up" now. My mom is a 5'4 ft, 115 LBS, vegan, spiritual woman, she does not have a violent bone in her body. This lady then proceeded to tell my mom that they had all of her information and then listed that she had our home address, our phone number, and HER CHILDREN'S INFORMATION, and then told her she "had people". My mother began to exit the store and they began throwing things at her like pencils and really just everything they could get their hands on. As soon as my mom got into the car and dialed 911 they started getting out of the store and locked it up, so my mom drove away and they started following her. The police said there is nothing they can do because they didn't put their hands on my mother, but I truly think these women need to AT LEAST lose their jobs. Do not go to this location.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family