Everytime I come in the payment machine is broke and now they say no cash, everyone's busy not one person to just take a payment without a 15 minute wait. What if I don't want to use a card or check.....? read more

AT&T Store - Set up - Mobile Phones Near Me - Indianapolis, Indiana

The service over the phone is?? Well I can't really tell you because you can't even get the chance to speak to anyone. I purchased a new phone and it only worked for 14 days and now they don't want to take the phone back because I only had 14 days to cancel . The Internet keeps going out so I can't get a work from home job now. They keep blocking me from transferring my number to another carrier but it will get done See you later alligator read more

I went in today, just to turn in my phone. I waited over 35 mins, (I was told it would be 20mins). Two people were seen before me, while I was sitting there waiting. read more

Lovlie was excellent she helped so much . very friendly . I really appreciate her help and kindness . her name matched her personality

Katrina was very helpful and nice help us with new plan and very cheap prices thank you vary much

We had an issue with our bill and needed to go into the store to settle some things and we're pleasantly surprised by the quick service on a Monday evening. Everyone at the store is very knowledgeable and we appreciate their ability to sort out challenges as we have a bill which incorporates various different phone lines. My only caution is that often times they suggest things which do not apply for every type of phone plan. So whenever you are given options make sure to check that the options fit with your current phone plan or include any needed upgrades. Otherwise we've always had quick and professional service at this location and will continue to return for all of our phone needs. read more

The service was terrible. A guy named Cole was rude. He was trying to help two people at the same time. I was one of them, and to me, that's not how you help customers.It should be one customer at a time.So you can explain to the salesman. Every time I go in there are all setting around playing on that phone?They don't even greet you at the door you walk in on your own and still trying to sanitizing, wipe down the place.So people don't get sick with germs.They just sit there and play on their phone and giggles, and laugh at each other give meThat's the wrong way to treat customers.I would not recommend that store to nobody.I was in the girl was standing back at talking to the manager.And it was people standing in line, waiting to be helped.She was too busy back at talking.Been to trying to come up and help customers now.I know they didn't have att works i would not recommend that store.No, customers I can be in treated like I did.They need to go in and retrain these people to learn how to treat customers read more

Absolutely the best around! I have worked with both Abby and Lovlie multiple times, and never had any issues. Both of them really know their stuff, and can troubleshoot practically anything, from phone issues to helping selecting products and services to best meet my needs and budget. read more

My family and I recently switched to AT&T after 20 years with another carrier. Justin was great from the get go. His knowledge and customer service skills far exceeded our expectations. We literally closed down the store! Hence the reason it's empty in the photos. However, Justin patiently stayed well past closing time along with his manager Mateo to ensure all of our questions were answered and that we were 100% happy with our transition. I have waited a little over a week to post this review to see how AT&T's 5G service upheld and we are so pleased we just switched our home internet to AT&T yesterday Thank you Justin, Mateo & Brandon for being patient, knowledgeable and for FINALLY assisting us in obtaining a service that we can actually utilize and that we are beyond satisfied with! You all are appreciated more than you know!! This review is an easy 5 stars I HIGHLY recommend this store and AT&T. read more

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When we arrived, Zac C was finishing a transaction with another elderly client. He was so patient and helpful with her. When he assisted us, Zac showed us several options. He thoroughly explained the options , and we decided on a final iPhone to order. We just wanted to thank Zac for his great customer service! read more

My dad & I went to get new phones & we had great service with Amanda. She did great with getting us set up with our phones & our Apple Watches. We give 5 stars to her for the great service we got. Definitely will be recommending her to people for sure read more

Too much to type. Att cut Xfinity lines on accident to our neighbors on both sides without marking the grass. Now my mom got talked into it with 50 extra dollars on the 150 dollar gift card, now I know why. They canceled the install once. Now she had to be home between 11am-2pm, it's 2 15pm now and the store can't contact the installer but supposidly tried. Wasting my time(I'm more technical talking to them and she talks about billing so she wants me here instead of at work). SCAMMMMMMMM. Staying with Xfinity. read more

I was in desperate need for a new screen protector, so I came to AT&T. When I got there, I was greeted by the friendly staff and was assisted promptly. I HIGHLY recommend working with Jaden! He is very knowledgeable about what is best and current! read more

We went in to upgrade our iPhone 8+'s to the new iPhone 12 Pro Max. We had to wait 15 minutes or so but we were early for our reservation. (I highly recommend making a reservation). We were helped by Fernando. Fernando was awesome. He helped us choose the plan that was best for us. We couldn't be more happy with how he helped us. Treating people well is high on my list and he exceeded my expectations. Thank you ATT and Fernando. read more

The staff seemed like they wanted to help out at first, but ultimately Caitlin added charges to my monthly payment that I didn't authorize (device insurance and extra data), which added an extra $20 to my montly payment. I had to go online to fix this when I got home. They also couldn't honor any of the deals that their website offered, BYOD credit and free activation. I'm assuming these folks are payed on commission and are pulling shady tactics to increase their take home. read more

This review isn't directed to this location, but to AT&T. I cancelled my service on December 23, 2021 and they billed my credit card on December 24th for the entire billing period through January 18th even though my service ended on the 23rd. Consumers beware! If you cancel at any time during a billing cycle, you will pay for the entire billing cycle, even if you cancel on the first day. I had called multiple times and was told I would receive a pro-rated refund which I never received. AT&T either needs to train their employees better or stop charging for services they do not provide. I was a customer ever since I obtained my first cellphone, but will NEVER go back to AT&T. So much for customer loyalty. read more

AT&T and First Net is a SCAM! If I could give zero stars or negative stars I would! The staff and the manager, Lindsey, are incompetent, unhelpful, and don't understand their own programs. My husband and I switched to them from T-Mobile in July of last year in order to sign up for their First Responder and First Net program. We were told by the associate who set us up with our phones and plans that our combined bill with the discounts would be around $100. They had my husband sign up for First Net, and we were then told that we would be billed by AT&T and we set up automatic payment and paperless billing. We started getting bills for around $91 a month which we assumed was just due to an overestimate from the associate. Our bill showed two fees, one that was around the amount she said my husband would pay for his phone, and the other was around the amount she said we would pay for my phone, so we thought nothing of it. Then, a few days ago we get an email from AT&T stating we have a past due amount owed to First Net. After multiple phone calls between AT&T and First Net we discovered that my husband's plan did not get paid through AT&T as we were told, but that we were to pay that through First Net. We never received any communication from First Net or AT&T regarding our First Net program for 6 months! Apparently, when we first signed up they charged our card to First Net for over $150, but then we received a $150 discount for some reason which covered his bill for the next few months. However, we found out that his phone bill is actually $50 (about double what we were told it would be), and the bill we had been paying was just for my phone which was double what they told us it would be. We were paying not only for the line, but an activation fee each month just to use the line which was more than the price of the plan itself! We decided the First Net program is a scam and chose to close that account after we were hung up on by a First Net customer service representative after asking to speak to a manager. We then had to go to the AT&T store and when we asked to speak to a manager they sent us an associate instead. When we asked to speak with a manager she would not get a manager until she tried to "fix the problem". We explained it to her and she went on and on about stuff we already knew due to our multiple conversations with them and First Net for more than 3 hours that morning. Finally, she just got up and left, and then started working with another customer. I went to ask the person at the front about it, and he said the manager is working on our situation. It took the manager, Lindsey, almost 30 min to finally come talk to us, and began to re-hash everything that everyone else had already told us. I told her that this was unacceptable, and that we were lied to from the beginning with our plans. We were then told that due to my husband getting the First Responder program, we would still need to have separate plans which is incorrect because we were told by multiple people on the phone that they could be merged together, and they have a family First Responder plan! She said this wasn't true and that our bills together would be around $150/month! I explained to Lindsey that she as the store manager needs to do better at educating herself and her employees about the First Responder and First Net programs so that no other first responders in this city get screwed over the way we did. I also informed her that we would be switching carriers. We were told by her and multiple other employees at the store that all we needed to do was go to an alternate carrier and get our phones switched over, and we would be billed a final bill for our partial bill with them as well as our remainder of our phones. We then went back to T-Mobile to sign up for their first responder plan and were told we needed to unlock our phones. When we tried to do this, we were given a prompt stating we needed to pay off our phones before we could get an unlock code. Yet another way we were lied to by AT&T! So we paid off our phones right there and were then told that we would need to wait 24-48 hours before we could get an unlock code. The only saving grace out of this entire AT&T experience was when I called customer service for the 4th time that day and reached Tameca from the Mississippi Call Center. She was extremely helpful and friendly, and was able to get me the unlock codes for both of our phones and even sent me instructions on how to unlock our phones. She even sent me a text message with her work hours if we have any further questions or problems. Tameca was the only person out of 6 AT&T and 3 First Net customer service people we spoke to that was helpful even though she knew we were calling to discontinue our service with them. AT&T and First Net is a SCAM! Do not sign up for First Net. My husband has many friends who have had the same issue and discontinued their service as well. read more

Lauren and Sara was the best employee. They did everything they can in order to get us everything we wanted and all this time they never forget to keep smiling. Great experience highly recommended read more

AT&T Store - At&t store . Lauren and Sara is the best - Mobile Phones Near Me - Indianapolis, Indiana

Horrible customer service here. The guy that helped me added on hidden fees to my bill for "phone insurance" which I specifically asked him not to do. I didn't realize it for a couple of months then I couldn't get my money back for the months I didn't realize it. I went in a second time about a year later for a new phone and the same person helped me. I made it clear this time that I did NOT want insurance on my phone. The next few days I reviewed my plan and yet again the insurance was added on my phone. I always have much better customer service over the phone with att then at the actual stores. read more

Would give more stars, but did have a little bit of a wait before we were helped. Just came in to make sure a new phone was activated correctly. The associate Josh was very helpful, polite, and down to earth. He helped me correctly activate and transfer data onto my new phone and also introduced direct tv now to me without hardcore trying to sell a product. Definitely will return and ask for him personally to help with future needs! Thank you! read more

I had a horrible customer service experience here today and would never recommend this location to anyone. While multiple employees were at the entrance ready to help, they all treated me disrespectfully. The 2 younger women at the door answered my question about which TV carriers AT&T was now associated with while stifling a laugh. When I asked if they happened to know where I could get a replacement remote for my current system, they laughed at me and said "No, but we can sign you up for DirectTV." None of the 3 employees at the door looked genuinely interested in helping me and treating me with respect. The interaction had the feel of talking to 2 overgrown high school bullies (the 3rd employee just stood there silently listening and didn't do anything). Although I would have been willing to discuss more reliable TV service options with them, I'm definitely not going to speak to someone for any reason who treats me disrespectfully. I will take my business to a provider who is genuinely interested in helping me and providing me with good service. It's too bad it didn't end up being AT&T/DirecTV. read more

I have been to this location three times in the last two months for my phone issues and the employees have been nothing but very courteous and helpful. It's also very conveniently located right beside Chipotle. Thanks for the customer service. read more

Terrible experience at this location. For someone who is a loyal AT&T customer, this is by far the worst customer service I have ever received from anyone associated with this company. I walked in and all the guy wanted to do was beat around the bush when it came to answering questions I needed answered. I would recommend anywhere else besides this location unless you want to talk to someone who doesn't care about the customer's needs but instead trying to sell things you probably don't need and already have. I truly felt that they didn't put the customer's needs first and focused on their own benefits. read more

I've patiently waited four days to have AT&T release my three phones (which have been paid for), and when I went into the store to have them help (because that's what I was told to do by an AT&T representative on the phone, they told me that they can't do that. It must be done online. When I became visibly upset and frustrated, the one woman rep said to a second rep "we can try to win her back" under her breath. Never. That simply validated my thoughts that I've been getting the "round around." I will now be changing my television and computer AT&T service as well due to this fiasco, and that comment. read more

I would not recommend this location due to the rude customer service I received not only from the employee helping me, but also the manager. They were unwilling to try and resolve my Service contract issues, and were very rude. I also wouldn't recommend AT&T if you want good coverage. I had them for 2 years and finally was able to get out of my contract and switch to Verizon and now I can actually get service everywhere I go, unlike AT&T where service was very unreliable. Verizon was only $5 more, the customer service was much better and the cell service is far superior. read more