Shout out to Blewey! Hopefully I spelled his name correctly but his customer service was TOP tier…read more He helped me with additional deals after purchasing my new iPhone 17 pro max. I told him I didn't have the best experience from another location in town and he stepped right in and assisted me. I also purchased a watch and iPad. Thank you for support, humor, energy, and care. It meant more to me than you know! Thank you! - Leah

I would highly recommend this location. My husband and I stopped in to investigate new updated…read morephones. Jon Hernandez spent 3 hours with us setting up our new purchases. He did not try to upsell us, and we very much appreciated his honesty. He fully explained all charges and was very patient with us "old folks". His customer service was exceptional!

I took my mother to this location get her bill on auto pay…read more The store is small but personable. They not only sell phones but also service accounts. We were assisted by Aisha, the Customer Advocate. My mother is getting along in years and tends to be very talkative. Aisha was very patient and understanding. We were able to not only get her bill coming out of her account but reduced her bill by an additional 10.00 per month. This location has good customer service.

Don't even bother. They will be of no help and will refer you to the same online customer service…read morethat hasn't solved the problem for the last month. They are happy to take copies of your id and perhaps even take your credit card. My clerk, Tray watched videos while I waited to be authorized to check my account. AT&T needs to get clerks in that can actually do their job and solve customer issues. AT&T has become such a frustrating service provider in general. No excuse after 50 years of being a faithful customer.

The manager worked with me this past Monday. Trading in my phone. I was told:…read moreI would get reimbursed for my phone by applying for a deposit into my checking account. NOT TRUE!!! Notified I would get a monthly credit instead! I signed up for the Founders Fiber Optic plan for $70 per month for 7 years. After I leave the store I get an email stating the bill is $85/month. Another lie!!! Just saw my first statement and am being charged $90/month for the phone, not the$80 I agreed to! I am beyond pissed. Stopped by the store and asked that the manager, who was with another customer, call me. This T mobile at Hazel Dell is the worst! DeAnn

Recently I went in to this location to get switched over from Verizon. Julia, the manager, helped…read moreme out and talked me through the whole process. She explained everything I needed to know and was able to give me exactly what I wanted. Usually when I am dealing with phone sales people, they tend to be pushy. That was the complete opposite with Julia, she wasn't pushy and she seemed to actually care about me and my situation. I could tell she definitely has the customers best interest in mind. She got me switched over and then I asked her about internet. She was super knowledgeable and explained how I could switch from my current provider. I will definitely be back to do that. I highly recommend working with Julia at this location! After my wonderful experience, I will only be going to Julia in the future.

Poor customer service, they did not acknowledge me after I waited a minimum if 15 minutes…read more Customers noticed and suggested the employee stop and acknowledge me and the employee said that's okay.

So after months of having owning this phone my phone overheated, and the battery Swoll and a faulty…read moreiPhone, 12 promax Verizon authorized retailer store, took care of me and gave me a brand new iPhone 14 pro max and on top of that I hooked me up on a bunch of discounts. I've been a customer with these guys for almost 7 years now and every time I go in there I'm never disappointed.

I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Excellent service by Matthew. I called the store with questions regarding the cell-phone repair. He…read moreanswered my questions and scheduled the appointment. I dropped off the phone on the appointment date/time with a quick turnaround for pick up. The cost was competitive to alternative options and the service/quality was 5/5.

Owen & Gabriel provided excellent customer service when I came in to upgrade my phones. I have been…read morea long time customer of T-Mobile and I appreciated the detailed help I was given. The new phones took a little extra time to get completely set up, but they were patio and friendly while we waited. I'm very happy with my whole visit today, thank you

Went in as our phones were losing charge quickly. Told by the manager if we upgraded and moved to a…read moredifferent plan we'd save over $50 a month, so we did. Gabriel, the manager, informed us that our first month would be higher as we were transferring mid cycle but after that payments would be lower. After 2 months we went back in as bills were excessively higher. He acknowledged their mistake, blamed head office, and gave me his cell number telling me he'd text me when he'd fixed the mistake. Received the text saying it wasn't an easy fix, but he would get us where he promised us. I asked if he would refund us the full amount and place us back on our previous contract if he couldn't fix the issue, to which he responded "absolutely, for sure". Text to tell me it's fixed and for a month we received a lower bill. Then it went back up again and he's telling us there's nothing he can do as it's passed the 30 day reimbursement window. Terrible product knowledge in store, if you want to go with Tmobile, buy online.

I've used PcComputerGuy (Nick Ellis) for a number of years and believe me, he IS great! If you…read morehave computer, etc. issues, you definitely should give him a call.

I have used PcComputerGuy over the years and have always been very happy with the service Nick…read moreprovides. He, and his staff, are knowledgeable, friendly, and quick to respond. Anything from system checks to hard drive recovery to hardware purchases to just simple advice, that is my Go-To for computer help. On top of all that, their prices are very reasonable. Highly recommend the PcComputerGuy for all your computer needs.

If I could give 0 stars I would. We've all had cell phones for quite some time and we've all gone…read morethrough the unbearable 'switch', but this one took the cake (and a lot of my money)! I went in to assess if switching made sense financially. I sat with Stephen, who just came from my current carrier. He looked at my current plan with said carrier, and I asked him 'How much would it cost us if we switched to Verizon?'. He said that if we signed up 5 lines our total out of pocket cost would be roughly $500, my monthly rate would stay the same and we'd all get Apple Music for free. Awesome! Say no more! So we decided to make the switch, came back with the fam and ended up paying about $100 more than he said (not a deal breaker). We got our first bill fairly soon after and not only was it $270 more than the cost of the forecasted monthly plan, we found out that our plan did not actually include free Apple Music. I talked to the manager and he said he'd try to make it right b/c 'there's a reason we have 4.9 stars' He did some 'creative' book work to make it look like we returned items that had not been returned and gave me a credit of a little over $100 in the store. He said he would continue to work on making us whole, but he'd have to wait on the sales for the rest of the month to see what kind of 'money he'd have to play with'. Two days later, they stopped answering calls. I went to the store to find that they went under renovation and I never heard from them again. I went to another Verizon store in the interim to find answers and they just shook their heads telling me that my first mistake was doing business with this location because they weren't an authorized Verizon retailer and that I wasn't the first person that had had issues with this store. Unfortunately, there wasn't much they could do. We decided to cut our losses and leave it alone. Two months later, we got a bill from our now past carrier that we owe $800 for the phones that were apparently still being paid off! I went back to the Verizon, which was now open, and I talked to Stephen. I told him what's going on and he said he'd talk to his manager and call me later that day. He called a few hours later to let me know that there is nothing they could about the $800 bill and that it isn't their responsibility to inform me of such things, and they wanted to make it 'abundantly clear' that if I thought about switching, I would then owe Verizon 'thousands of dollars'. All I have to tell you is BUYER BEWARE. These guys are much more interested in making a sale than helping customers make informed decisions that are best for them. Save your money, time and sanity by going to a 'verified' Verizon store (like on Greyhound Pass in Carmel) where there's actually some accountability. #verizonwireless

In November 2020, I had the opportunity to take my elderly father to this store to get his phone…read morerepaired. We worked with Clark, the store manager, and were impressed by his knowledge and customer service background at Verizon. The phone issue wasn't simple so he created the pathway for us to get a fix should this initial attempt not work. He backed up everything, etc. Just what you'd hope for. He was so respectful to my father and even thanked him for his military service.