Quick Response and the plumber/technician was friendly, on time, and got the job done quickly.read more

Do yourself a favor and call them first. This company has…read more"Pride In Ownership"! I used them first 6 years ago when I moved on the Mountain and use them for all my plumbing needs. They are a joy to work with, fast, fare, honest, reliable and do quality work. I've come to learn it's a family trade and their experience shows in their work and customer service. Gilbert, the owner is lighting responsive, down to earth and makes sure you're taken care of. I've mainly have had Gilbert, Chris, Erin and Jordan. I just want to give them a Big Thanks on Yelp and let you Yelpers know- this company is GREAT. I'll just add this... maybe I'm picky, but I've had a hard time finding reliable, quality companies on the mountain for many services like tree trimming, asphalt work, snow plowing.... This is a company I am thankful for and will be sticking with.

I'm giving three stars because about 3 or 4 years ago, we purchased a cabin in Crestline, and the…read moreFurnace was at least 40 years old. Needed to replace it, and Kirk did a great job at a great price. Next, we added a split unit to heat/cool our two upstairs bedrooms. Install was reasonable and it worked well - until it didn't. The business changed owners a few years back, and it's been a struggle to keep the split units working. After some time, Jake came through and fixed our split unit, even adding a surge protector for free. I'm hoping things go smoothly from here. Be aware that surge protection is important on the mountain with all the unplanned outages we face.

We experienced unacceptable and inconsistent communication from Jake of Cantrell's during one of…read morethe coldest weeks of the year (and Christmas holiday week). For the first part of the week, our furnace heat output temperature would not raise above 65°, and after his visit, as tempertaures dropped outside, indoor temperatures dropped as low as 54°. We told him that cold air was blowing in continuously and the furnace would stop all day long. Jake came to our home and told us a specific part was needed and that he would order it. The last update we received--while nighttime temperatures were dropping into the 30s--was simply that the part had been ordered. After that, there was nothing - for over a week and half. Time passed with no updates, no price quote for the part or installation, and no follow-up of any kind. We were left completely in the dark while living in freezing conditions. Two days ago, we finally called emergency service from ACE HVAC. They drove from Hesperia to Crestline at 8pm, diagnosed the issue, ordered the part the next day, and had it installed that next night. Meanwhile, Jake never even texted us back when we asked him what was happening with the part. Our texts were left on read. Cantrell's installed our furnace/HVAC system just four years ago, and as loyal customers, this level of service is unacceptable. For those of us living in the mountains, reliable HVAC service is not a luxury--it is a necessity. We have limited options due to our location, and companies that serve these areas should understand the responsibility that comes with that. Allowing customers--and their pets--to go without heat for over a week during sub-freezing nights shows a complete lack of urgency, accountability, and basic compassion. We were left waiting with no answers, no transparency, and no courtesy during a situation that should have been treated as an emergency.

Joseph and Paul came by to diagnose our clog. They were very thorough, efficient, and highly…read moreprofessional. What I appreciated most is that they ran through several diagnostic procedures to determine the most probable cause. Because they took the time to do this, the fee for their services was much less than expected. Specifically, a clogged line has a minimum charge of $450. They determined it was only a clogged toilet, and so only charged me $250! That really made my day. Both Joseph and Paul were very friendly and were very communicative with me. I was never left wondering what they were doing, and this gave me confidence in their skill and honesty. They treated me as they would have wanted to be treated. I felt very valued and respected as a customer. Raymond and Anny Genato

Joseph and Paul are the man, much appreciated work and customer care to get the job doneread more

We did a full re-pipe of the cabin. Fabiola C. and Adolfo…read moreRojo were amazing. They were able to knock the entire job out in one day. I was surprised by how well they cleaned up the area and removed all the old pipes. We've used this company in the past for some toilet repairs, and you can see why they are a Trusted business. I would highly recommend Northstar.

WOW I don't know where to begin, other than overall one of the, if not the, best technicians from…read moreNorthstar was sent out to my residence to do overall maintenance and check-up on my water heater along with educating and reviewing my plumbing areas throughout my entire home. Yes I am talking about Andrew (whom reminded me a lot about one of the original greats; Tommy). Andrew is by far a professional in his field and has the patience and courtesy of a managerial position. I highly recommend asking for him by name. Thank you Andrew and thank you Northstar for another fantastic and amazing experience with your company and service personnel. Looking forward to my next service which will be my AC maintenance.

I called them due to toilet flooded issue, they tried to drain the pipe from one toilet and not…read moresuccessful. (initial charge $795 for inspection and weekend service fee)...then, they said have to dig a hole from outside to replace a pipe section that was stuck with tree...$4500 was charged. Then was told, another section of pipe has something stuck when they use machine to view, say will be more expensive..so I told them to stop the work. Called another plumber from San Bernardino. Replace another section of drain pipe for $2800...was told they don't know the cost until they found out what is going on!! So be aware and cautious for those won't disclosure their fee when you ask upfront. Lesson learned!! Below is the detailed work for review (maybe it's Lake Arrowhead pricing) Services qty unit price amount Rick OBrien 1.0 $4,500.00 $4,500.00 Sewer main snaking was not successful, all efforts to clear on Saturday were not good. Returned to dig up sewer main to allow a two way cleanout install. This install is on a 3" abs sewer line. As this line was manipulated we ran hydro jetter to cut heavy roots from 4" ads sewer main. We cut all roots that were visible. This joint is clay x ABS plastic pipe. Camera inspection found a hole in sewer appx 15' from the above location. Will dig tomorrow 12/18 Customer Services - Payment Processing fee 1.0 $175.00 $175.00 3.5% is added to your total if you chose to pay with a credit card or debit card. If you choose to move forward with a different form of payment a revised invoice will be sent. Materials qty unit price amount Drain cleaning attempts 12/14 1.0 $500.00 $500.00 Saturday service cost 795.00

I had a leaky garbage disposal and my dishwasher kept backing up. I called and received an…read moreappointment on the same day. Kevyn was friendly and service was done in a timely and efficient manner. I felt the price was fair for what needed to be done. I have had no problems with the work done. I highly recommend!

Look no further! If you want polite, professional, speedy service with good prices, you have found…read morethe company! My water heater wasn't working and even with a busy schedule, he made time to swing by. Even then he checked another unit that wasn't working. What impressed me most was how nice he was and how professional he was. He was so thorough and knew his stuff! He didn't just do the one job, he stood by and checked around to make sure the overall integrity was good. He tries to find ways for to be cost effective. He is greatly appreciated! Highly recommend!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

We sent out requests for price estimates on kitchen faucet and garbage disposal installation and…read moreEzequiel was one of the very few who responded right away. Out of the ones who responded, he was the only one who gave us a direct price estimate and he was quick with answering our inquiries. We booked him for the following Monday and he was right on time. He effeciently worked on installing new kitchen faucet and garbage disposal and did not leave any mess. He made sure that we did not have any leaks and double checked thoroughly. One of the things he also did was fixed the pipes under the sink for us as a bonus, which we are very thankful for! We appreciate his great workmanship and his personality. We are happy that we trusted our gut and hired him. I most definitely recommend him! Thank you Ezequiel!

I called to have a fence built and when finished I asked a question about a closet repair. It…read moreturned into popcorn removed from ceiling's in all room pictured, fresh paint and brand new flooring. My house needed a complete refresh. Kitchen will be painted next. I put my trust into EZ and he just did what he does. I'm extremely happy with the way it all turned out. On to the next project.

Steve Kizer Plumbing came to inspect the plumbing on a house I had under contract. He was…read moreprofessional, efficient, and communicated clearly every step of the way. I truly appreciated his thoroughness and quick response time. Highly recommend his services!

Steve is great An honest man with honest prices…read more Hes busy for good reason. Worth having patience to get him and keep your arm and leg. The other guys have bloated overhead, receptionist and shiny trucks, none of which gets the job done. Stay away from brothers and Northstar, most the money with them doesn't go to the person thatvgets the job done. Steve can make more and charge waaaay less. I highly recommend as a person with knowhow and multiple homes.

New to the IE so I was in need of finding someone to install a water system. The high ratings…read morespeaks for itself. Communication is great. They work with you with time availability and they keep their word with pricing. I felt like they will treat your home like their own. From the beginning when Robert introduced and wiped his shoes on the doormat I knew I picked the right one. Thanks again!

Richard from Always Ready Plumbing and Drain was absolutely outstanding from start to finish. He…read morewas beyond professional, punctual, respectful, and incredibly knowledgeable throughout the entire inspection process. What really stood out to me was how thorough he was -- he took the time to carefully inspect everything and explained each finding in a way that was easy for me to understand, especially since I do not come from a plumbing background. He went above and beyond by not only completing a detailed inspection, but also giving me honest recommendations for future plumbing upgrades and improvements when I decide to update my system down the road. I never once felt rushed or pressured, and he made sure all of my questions were answered clearly and patiently. It is hard to find contractors these days who genuinely care about educating their customers and doing quality work, but Richard absolutely does. His attention to detail, professionalism, and customer service were top-tier. If you are looking for someone trustworthy, knowledgeable, and thorough, I highly recommend Richard and Always Ready Plumbing and Drain. I would confidently use them again and recommend them to friends and family without hesitation.