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Grand Plumbing

4.0 (1 review)
Open • Open 24 hours
Updated 1 month ago

Get pricing & availability

Response time

3 hours

Response rate

80%

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Services - Grand Plumbing

Bathtub installation

Bathtub repair

Drain installation

25 More Services

Drain repair

Faucet installation

Faucet repair

Garbage disposal installation

Garbage disposal repair

Gas line installation

Gas line repair

Hot water recirculation pump installation

Hot water recirculation pump repair

Plumbing installation or replacement

Plumbing repair

Sewer installation

Sewer repair

Shower installation

Shower repair

Sink installation

Sink repair

Sump pump installation

Sump pump repair

Toilet installation

Toilet repair

Water heater installation

Water heater repair

Water pipe installation

Water pipe repair

Grand Plumbing Photos

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Henley's Plumbing & Air

Henley's Plumbing & Air

(269 reviews)

very responsive and professional good price and service…read more while other plumbers tried to upsell Henley's accepted the project and did excellent work

I've relied on this company for HVAC services many times over the years, so it's genuinely…read moredisappointing to write this. What should have been a straightforward thermostat reinstallation and programming job turned into a nearly week-long ordeal defined by poor communication, lack of preparation, and zero follow-through. When I called to schedule the appointment, I was thorough. I mentioned the building is two storeys and that the technician would likely need a long ladder to access the rooftop compressors. I also specifically requested to be contacted directly if anything changed or if unexpected costs came up. Simple enough, right? The day of the appointment, the technician was scheduled to arrive between 10 and 12 PM. By noon, no one had shown up and no one had called. I reached out myself, only to be told he was running late on another job and wouldn't arrive until 2 PM at the earliest. A courtesy call would have gone a long way. Instead, I sat waiting with no update whatsoever. When he finally arrived, there was no direct communication from him either. I had to ask my tenant to pass along a message to have him call me. He confirmed the issue was exactly what I had described when booking: a thermostat that needed to be reprogrammed and rewired. Progress, finally. Or so I thought. A short while later, my tenant informed me the technician had left without completing the job. The reason? He hadn't brought a long enough ladder to access the roof, the very thing I had flagged when I made the appointment. The next day came and went. No technician, no call, no update. I later learned he was unwilling to go onto the roof without a second technician for safety reasons, a policy I can respect, but one that should have been communicated to me immediately and not left to surface on its own. By Friday, I called customer service to get answers. I was told they'd call me back once they heard from the technician. Three hours passed and nothing. I called again. Same answer. Hours later, I called a third time. Still the same response. I eventually gave up, called another company, and they resolved the issue the very next day. As of writing this review, I still haven't received a single callback. Not an apology, not an explanation, not even an acknowledgment that any of this happened. At this point, the message is loud and clear: they simply don't need your business. And after this experience, they won't be getting mine.​​​​​​​​​​​​​​​​

Grand Plumbing - plumbing - Updated May 2026

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