I wish I have read these reviews before I booked here. HUGE MISTAKE!!! Lesson learned for sure. You…read moreget what you pay for. They DO NOT CARE AT YOUR VEHICLE AT ALL. They'll pack their parking lot like a can of sardines. Cars will be litterally almost on top of each other. So, don't be surprised when you get back from your trip, your lovely car will be in the body shop soon. They will not admit they did it. As they will not make you do the proper check in before and rush you, then if your car is damaged, then it is not their problem. Bullshit!!!! Oh, did I mention that you have to leave them your car keys, as they will park it for you, but then they won't be held responsible if there will be damages. For sure, there will be. When you get back, it will be a mystery how it got there, as they are really good playing dumb!

arrived at the time we booked online and the gate was closed and locked with no one around, even…read morethough the 'OPEN' sign was on. we called the number and someone said they were coming but it took them 15minutes, then another 15 to get situated. We had timed the parking perfectly with our arrival time at the airport and hadn't accounted for an extra 30minutes on to our commute. Additionally, the website states that it's 'self park' when infact you have to Leave your car keys and someone else parks for you.

Service is on point! Seats are comfortable with leg room…read more Attendants are nice and approachable.

I traveled from Detroit to Seattle first class on 3/2/26 and the service on the flight was dismal…read more I had to ring the flight attendant buzzer for a beverage while she sat in their designated seat watching Facebook Reels. When I went to the restroom I gave her my empty glass. When I was finished, she was still watching Facebook Reels and still had my empty glass. When I asked her for another beverage, she starred at me like I was an alien and then finally said yes with a bad look on her face. Once I landed, my bag took 50 minutes to show up on the carousel. Poor service and experience.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.

Excellent and timely service. Very communicative. Have used twice. Very happy. Will definitely use…read morein the future.

Most first-world cities have a metro station at the airport just steps from the main arrivals and…read moredepartures areas and, in harsh climates, fully protected from the elements. In Seattle, by contrast, it's a long walk through ugly exposed concrete areas to a small station equally exposed to the region's cold, rainy weather. A truly brilliant design for cars and drivers!

Really nice train station. Skip the massive craziness of traffic and commuting and save your brain…read moreand time by using the train. If you are a local, your Orca pass works on this.

We've always loved flying with Delta, but this experience really reminded us why they're our go to…read moreairline. A few days ago, after everyone had already boarded the plane, we were asked to deboard due to some confusion surrounding a pilot delay. Unfortunately, it would've put us over an hour behind and risked us missing our connecting flight. Stressful to say the least. Thankfully, one of the Delta attendants immediately jumped into action. I wish I had caught her name because she was incredible. She was already helping rearrange flights for passengers and within just a few minutes of speaking with her, she managed to get us on a direct flight to our destination instead! Not only did it save our trip, but it actually gave us extra time to relax and enjoy breakfast at the Delta lounge. A perfect example of the "burnt toast theory", sometimes an inconvenience ends up working out even better in the end. Amazing customer service and such a kind, efficient employee. Thank you, Delta!

How can you not like Delta? With over a 100 years of flying, Delta has come a long way and leaving…read morethe other airlines behind. First class to delta comfort is the way to travel. Still have monitors so you're not wasting your cell phone battery or downloading movies before you fly like some other airlines. Booking is easy and they always have an upgrade option at lower prices (if you time it right). Great customer service and flights always land on time and even earlier. If there's a Delta flight to your destination, BOOK IT!! AA or United is on my do not fly list as Delta leads in the best airline.....but who is number one? Stand-by for more reviews.

Picked up my XXL puppy from the airport late night, gave him food, water, and a run; got him to the…read moreairport the next morning on a short turn around. Great service and communication!

Simply amazing. Easy to communicate with, prompt responses, flexible with the ever changing plans…read morethat come with flying a pet to Hawaii for a move. I'm so incredibly grateful for the services they provide from picking up, housing and then returning my pet to continue her journey. Thank you!!! Highly recommend!

As a long time SWA customer, I feel compelled to weigh in on the recent changes and how the…read moreexperience of flying SWA has evolved. Even with the seat assignments, charging for the 2nd bag and having to check in for boarding groups can seem more cumbersome and inefficient; the one thing that STILL stands out to me is the Gold Standard of customer service that has NOT changed! From curb check-in, Ticket counter and Gate agents, everyone still greets me with a smile, and goes above and beyond to help with any questions or concerns. I especially would like to point out a recent experience I had at the Seattle Ticket Counter with agent: Vise - She was so gracious, and worked to reroute us even though our booked flights were over 10 hours away still, and put us in seats together through both legs of our trip and got us home a half day earlier than planned. This has helped me realize that great customer service still exists and that is why I still Fly SWA! :)

** Southwest is now counting neck-pillows, tiny cross bodypurses on self, etc as a Carry on item…read more If you cannot put it in your purse or carry on suitcase then you have you pay $35 to check it on and $45 for second check on and I believe it's $150 for the 3rd if you have additional. Tip* if you have a Free drink ticket with your boarding pass you may have to inform the crew before you sit down. When I tried on my departing flight to use it the flight attendant wouldn't take it ("drinks are free") and I was too tired to discuss over other passengers next to me. The returning flight I informed the crew and I had no issues.

Much improved terminal, but frankly too much stuffed into too small a space. I suppose they did…read morethe best they could with the real estate they had, but with two sets of escalators, the exit for international flights, and the new security checkpoint converging in one location, they've set themselves up for too many people converging on one spot in too little square footage. All that said, the renovations came out great, so the aesthetic is nice. Just not sure this is a long term solution. Come prepared to stand amongst the considerable crowds!

Seems as though not too many people I know have had to go to the S gates. I've only done so three…read moretimes after about 20+ layovers in SEA over the last couple years. It can take a few trains to get there, depending on where you are. You still have the ability to get some snack, use the restroom and such, but make sure you have what you need before getting on all the way to the terminal, because it takes a little longer to get there. It's a little ratty and seems a bit run down. Mostly standing room, like most terminals anymore, unfortunately.

This taxi service is a hit and miss. My husband and I have called in past and sometimes there is no…read moreavailability. We usually use this mode of transportation if someone needs to go to a hospital in the late hours. But it was useless and dispatchers were rude. I do not know if it changed much but I would call for taxi with caution. They are connected to the Yellow Cab too.

So unprofessional! I am still in disbelief as I sit here, an hour past pick-up time, with no taxi…read morein sight and no phone call. In fact, when I called them, they hung up on me! This feels unbelievable because I used to utilize this taxi service regularly with no problems in the past, but what I experienced today has been plain unacceptable. This booking was supposed to be transportation to the airport, and being ghosted like this would have impacted being able to catch the flight had there not been backup plans. I will not use Farwest Taxi ever again. Being late is one thing, but not showing up at all, no communication, and not taking responsibility is a whole other level of lousy business practice.