This taxi service is a hit and miss. My husband and I have called in past and sometimes there is no availability. We usually use this mode of transportation if someone needs to go to a hospital in the late hours. But it was useless and dispatchers were rude. I do not know if it changed much but I would call for taxi with caution. They are connected to the Yellow Cab too. read more

So unprofessional! I am still in disbelief as I sit here, an hour past pick-up time, with no taxi in sight and no phone call. In fact, when I called them, they hung up on me! This feels unbelievable because I used to utilize this taxi service regularly with no problems in the past, but what I experienced today has been plain unacceptable. This booking was supposed to be transportation to the airport, and being ghosted like this would have impacted being able to catch the flight had there not been backup plans. I will not use Farwest Taxi ever again. Being late is one thing, but not showing up at all, no communication, and not taking responsibility is a whole other level of lousy business practice. read more

Scheduled a fixed price pickup. Far west never showed. Yellow did at the exact time with non-ficed price. Coincidence? I think not

My sister's and I were visiting Seattle and received outstanding customer service from a Farwest Taxi driver this past weekend. I called Farwest Taxi, and the dispatcher informed me that a taxi would arrive within 10 minutes. However, with several cars parked on the street, we didn't immediately see the taxi when it arrived. Also, I missed the driver's call as it was noisy, and my phone was tucked away in my pocket. I called the dispatcher back, and she said I could call the driver directly. When I reached out, the driver, Mr. Singh promptly returned to pick us up within 5 minutes. Despite the missed call, the hard rain, and the heavy traffic, he was cheerful and pleasant throughout the ride. He ensured we reached the train station safely and on time. After arriving at the station, I realized my phone had fallen out of my pocket in the taxi. One of my sisters called my phone in an attempt to alert the driver my cell phone was in his taxi. Within five minutes, I spotted him at the train station, speaking to a security guard attempting to locate me. He personally returned my phone, going above and beyond my expectations. Mr. Singh interrupted his work schedule to return my phone and demonstrated his commitment to his passengers. Farwest has new loyal customers! read more

Horrible company and individuals. Incredibly rude and unorganized. The care offered is nonexistent.

Booked a reservation a day before and didn't come to Pick me up. Said no taxis in the area. Whats the point of booking a reservation. read more

I was at the hospital for a minor headache and fatigue, doctors cleared it okay, and discharged me & as I was on the phone tryna get a ETA, I been waiting until 11am in the morning for them to give me a ride back home. MIND YOU, I was waiting wasting hours of my time not being able to sleep, due to the waiting room chairs uncomfortable. I ALMOST SLEPT ON THE GROUND. but farwest taxi, do better with your schedule coming in to work and clock in. I know you have a bunch of employees/drivers at your company. DO BETTER AND BE BETTER. read more

My cab was filthy and stink. The dispatcher is disrespectful and rude. Taxi driver was wildly unprofessiobal and inappropriate. I waited an hour for a cab only to still be late for my appointment. positive Experiences with this company are few and far between. Just call some else all together! read more

I called these people as they were the only group to accept my voucher. I was told my taxi would be here in 1/2 hour and I called again and they told me that it would be another 45 minutes that there are no taxis in dt Seattle. They just know that they can get away with it because they are the only taxi taking vouchers!! read more

Never answers their phones and ALWAYS and I mean ALWAYS late ... and almost got us killed by a semi Can't stand this company read more

My 94 year old mom called for a cab to take her to her doctor appointment. Was told they couldn't pick her up unless she had cash. Their credit card system wasn't working. What a crock. I got her an Uber. This is why cabs are going extinct read more

Cab 612 not only ran a stop sign and almost ran into me, but then proceeded to weave in and out of traffic on 2nd Ave with complete disregard for anyone else. When I called it in, I was told that the drivers owned their own cars and there was nothing the dispatcher could do. I expected them to at least call the driver and remind him how safety is of the upmost importance. This was disappointing and I will not be recommending them to anyone. read more

I had to get from Seattle Swedish Hospital to my home in Bainbridge Island (which involved taking the ferry across),after my stay being treated for a stroke. Farwest cab provided a driver that was personable; helpful; caring and one of the nicest driver I have ever encountered. I would like to recommend five stars for Driver #292 - Hussein. Anyone having the good fortune to get him as their driver is extremely lucky! He escorted me up to my apartment because I was still a little weak. Thank you Farwest for having a driver like Hussein. Julie Johnson Bainbridge Island, WA read more

I have used this company for 28 years. They used to be good. I don't know what has gone wrong. New owners? New management? What??? All I know is today I called with plenty of warning for my taxi. More than an hour. They were an hour late. I tried calling them 3x to see what was wrong and get an ETA. They just kept hanging up on me. I was always the first caller in line so it wasn't because they were busy. So, let's summarize: 1 HOUR late. No one would talk to me. VERY RUDE! I'm sorry to say, but after 28 years I will NEVER use this company again. Really, really awful!!! DO NOT ever call this company to order a taxi! read more

Worst ride of my life. When I reached my destination I asked to use my debit card which was on file. Driver stated no card you must pay cash. Paid the driver and he left. 10 minutes later he charged my debit card. Dispatch claimed no such driver existed. I'm exploring my next step in getting this matter resolved. read more

At the risk of losing my thousands of dollars of dental work throughout the decades, I write this review. We hailed a Farwest Taxi X'mas Eve around 6pm after taking the Light Rail in from Sea-Tac to the Westlake station. (This was the "surprise" my husband had planned upon our return to Seattle - dragging my 50lb+ hard case, sweet- berry-red-colored luggage filled with cheap Arizona state liquor from SeaTac through Rainier and Columbia City, then downtown Seattle.) There were plenty of cabs, but fate...or perhaps our obnoxious-looking luggage - drew the taxi driver to us. Now there's one thing about being scammed by a true Master - one who sizes you up and down with one look, then takes you for a joy ride through the streets of Seattle, slick with rain and dopey motorists, at 5mph LESS than the average driving speed in Seattle (ie. 15mph) - all the while utterly convincing you, his fare, with a sob story about his family of 10: a mother who needs a hip replacement and a wife who's in jail, because she broke her mother-in-law's hip with a baseball bat...by the end of that ride, you feel so bad for the guy - driving a lime green Prius on X'mas Eve - that you tip him an amount equal to the inflated cab fare. THEN there are those, like our driver, who didn't even TRY. Some highlights -- "Man, the business was TERRIBLE today...I had no riders at all!" - Farwest Taxi Driver, 6:05pm X'mas Eve, 2014, while grid-locked in downtown last-minute rush traffic "This business is gettin' so hard...Gas is $3.50/gallon!" - Farwest Taxi Driver, 6:35pm X'mas Eve, 2014, while driving by a Chevron Gas station advertising prices at less than $3.00/gallon. "Yeah, yeah, yeah...I know where is Ballard..." - Farwest Taxi Driver, 6:20pm X'mas Eve, 2014, not yet having gotten anywhere near a freeway or 99. "Do you think you can find the GAS PEDAL?" - My husband, as the Farwest Taxi Driver slowed down to 5mph while approaching a stoplight. I'm the first to commend a true scam artist when I meet one, but when the guy doesn't even try, you have to wonder ... do we REALLY look like folks who just fell off a turnip truck, or is it our luggage that gave us away? If you want to feel like An Idiot for a DAY, or even just for a 45 minute ride from downtown Seattle to Ballard, call a Farwest Taxi. read more

My friends and I have had nothing but trouble with Farwest. The dispatcher is always extremely rude and snippy, and possesses no customer service skills whatsoever. One driver spent the entire 40 minute ride trying to sell my friend on a pyramid scheme, and even asked for his personal information at the end of the journey. No thanks! These things would be enough for a poor review, but here's the kicker: called Farwest because I needed a ride to work this morning. Rude dispatcher tells me it should take 10-20 mins for a cab to arrive. I wait 40. No cab, no phone call. I call them and am told, "oh sorry, we don't service your area," never mind the fact that they've been picking a friend up here every week for the past month! And if they really don't service my area, shouldn't they have told me that during the initial phone call? Needless to say, I will not be using Farwest again, and I won't let anyone I know use them either. read more

As far as cab companies in this city go - it's FarWest every time for me. They're always super fast. And usually kind of funny. Also, I go to the airport at the crack of dawn a lot. Pre-crack, actually. Before the buses are running. I call FarWest the night before, and they've never not been here at precisely 4:30am. I like them. Also, Yellow Cab can suck it. They take forEVAH. Once you've waited on hold for 5 minutes just to order the damn cab, they tell you it'll be 30 mins, and then it takes 45. Puh-lease. read more

I just tried getting taxi n 357 right in front of the Sheraton after an exhausting morning of work and when I asked the gentleman to take me to my place he said "this is a walking distance" Oh, thank you for letting me know. I got an Uber! Thank you for your business, but not. read more

Farwest cab, the green ones. Very unprofessional. We asked the hotel to hail a cab for us to head to the train station. The hotel said no problem, they are stacked up around the corner. So we didn't have a choice, we just got into the first one that came. The driver didn't say a word to us, didn't get out to open doors or trunk, either on the pickup or the drop off. I was in fear he was going to take off before we could get our bags out. The windows started to fog up so he opened the windows instead of turning on the defroster, it was also a chilly morning. When he did speak he was getting mad at the other drivers and honking his horn. I would give him only one star but he did get us to the train station alive. read more

We called 19 hours before we needed to be picked up. We scheduled a ride to the airport at 3:15a for a 5:30a flight. They called at 3:16a to say they weren't coming, at all. 1. Don't promise something you can't deliver. 2. If you can't deliver, especially when someone's catching a plane, give more notice than -1 min notice. Moral of the story: NEVER call Farwest Taxi again. read more

Driver was very kind & courteous to me, and drove slowly over speed bumps in consideration of my sleeping baby. 3 stars because the taxi is old and they waited 10 weeks to charge my credit card. read more

If you plan to get somewhere on time, don't count on Farwest Taxi. Always late pick up at least 30 minutes, Rude drivers and very rude dispatch, I have used them many times, usually giving them 6-24hrs notice, and still can't make it. Seattle wake up and get yourself a decent taxi company read more

I have never taken this taxi service. HOWEVER I drove behind one. First of all, taxi 988 ran a stop sign off Talbot Road in Renton, WA and ended up cutting me off. I had to slam on my breaks in order to not hit it. Let's not take taxis that run stop signs. read more

Got cutoff on the road by one of their cabs. Driver was driving super dangerous. I called the office to let them know while i was literally sitting at a stoplight behind the car. They told me no such cab number existed. I literally called the number on the can which they answered. Liars. read more

I'm giving Farwest some Yelp love. I got stuck at UW after missing a connection for a bus by 10 feet. Yeah. The bus driver didn't see me running frantically to catch him and none of the dolts at the bus stop who saw me running towards them and the bus bothered to ask the driver to wait for me. Jerks. I'm new to Seattle and don't have a car and was on my way to a doctor's appointment. That was the only bus line that went in my direction and the next one wasn't coming for another 30 minutes. In a panic I googled and called Farwest. I explained my situation to the dispatcher, who answered right away, and was helpful when I said I didn't know my exact address for a pick up. She asked me for a business name and I told her the one that I saw and she said there'd be a taxi for me in 10-20 minutes. To hedge my bets, because 20 minutes was a worrisome possibility, I also called Yellow Cab and had a piss poor customer service experience with them. You can look up my Yelp review for that one; I agree with Emily R. They can suck it. Farwest arrived within 10 minutes, the taxi cab driver was professional, and safely got me to my appointment on time. I have no complaints about Farwest and their number is now in my phone for future calls. read more

Taxi drivers don't comply with Seattle law. They don't use meter. They make prices. Very unprofessional and illegal. read more

Beware.... Check your credit card statement. Driver added add'l 20% as gratuity for himself. While parked at my destination, he continued to run the meter while he took a long time to run my credit card. Sketchy. This is officially my last time taking a taxi--- I'll stick to Uber from now on. read more

This company is terrible at showing up, not only not on time but no showing up AT ALL. Called for a cab at 4:30 pm from the University of Washington Medical Center in Seattle. Dispatcher said it would be 10 to 15 minutes. No problem. An hour later, at 5:30 pm, still no taxi. Called dispatch to acquire where the driver was. Dispatch said he's on the way and it would be 10 to 15 minutes. In the meantime, another of their drivers delivered some blood to the hospital. On his way back to his cab, I asked if he didn't have a fare, could he take us to our hotel. He said sure but he needed to call dispatch first. This is the unbelievable part - dispatch actually told him not to pick us up because they had another driver on his way. So, instead of thinking about customer service, this company chose to put their own interests above ours! So, the wife and I wait another 30 minutes in the cold, and still no taxi. It's now been over 1-1/2 hours. Finally gave up and called Yellow Cab who performed very well. I will NEVER call this cab company EVER again! read more

I am adding onto Elizabeth S' comment. ZERO STARS!!! Terrible customer service from their operator. First we called at 10:30pm and they said it would take about 15 minutes for the taxi to get to our location. We called the taxi for some guests in our restaurant as we were already closed. 30 minutes goes by and we call them again and ask how much longer since the guests have been waiting, they cut us off before we were able to fully ask our question and said "we're working on it", then they hung up. After almost 1 HOUR, we call back AGAIN. They also said that the taxi had come by, but didn't see anyone so they drove off. We were staring at the door the whole time and didn't see 1 taxi drive by so what they said was false. My manager was talking to them on the phone and they were so rude and had an attitude and eventually hung up on us. Absolute worst customer service through the telephone!!!!! read more

Took a cab from the Westin to the Sea-tac..... asked to pay charge, and tip in cash, and got a whole lot of attitude. I know these guys drive for a living, but man.... this guy was either on the brakes, or on the gas.... HARD.... quite annoying. If you can.... get another cab company, maybe you'll have better luck. read more

Took Farwest a few weeks ago in an attempt to go from the W Seattle to King Street Station ... 1 mile away. 7am on a Saturday - no traffic, though some closures for a marathon. Each time the driver saw a closure, he cursed profusely, complaining to a friend by phone. Several detours later -- he decided he couldn't get us there. We walked the rest of the way, 6 blocks with luggage and child, to catch the train. Anyway, the police officer where the cab left us said we would have been allowed through. Either the driver was inexperienced, or in a rush to get some place else. read more

We got in Farwest taxi #628, it was going very slow down a road with green lights all ahead. When I asked the driver why he was going half the speed limit, he replied that my girlfriend and I were "to heavy to make sudden stops" and then when my girlfriend pointed out that she was disabled and walked with a cane, he changed his answer to the light was red (a light 3 blocks down) and he couldn't make his car go fast enough Down the hill. If you don't have reliable brakes, don't drive your freaking cab. If you don't have an engine that can handle 2 somewhat hefty people, don't drive a cab. Either way, don't use Farwest. They are unapologetically rude, and incompitent. I will never use this cab company again, and strongly recommend that no one else does either. Especially if your disabled. read more

I first used Farwest Taxi from the airport to my hotel, & the service was just fine. The second time I called to get picked up from the hotel to another destination, the agent said they'd take 15-30 minutes. I waited for an hour and there was still no taxi. I called back and said they were sorry but they couldn't find any drivers near my location. If anything, they should've called and said something before making me wait an hour so I could find a new driver. read more

I called Farwest Taxi in the morning for an evening pickup that was extremely important to me. I have cars, I can take a bus or water taxi, but I timed everything around a quick cab ride and no available parking. Since Yellow Cab had been 1/2 hour late a few days earlier for a similar request, I called Farwest. They were late. After 15 minutes, the dispatcher said the driver was 3 minutes away. 15 minutes later the driver "had a flat", 15 minutes later no other driver. Seemingly randomly, a Yellow Cab drove by and I grabbed it instead, miraculously making to the event just before it was too late. I think it's time to check out Uber. Taxi service in Seattle just sucks so badly, especially Farwest. Getting picked up at the airport, or on the street by a taxi doesn't see a problem downtown (but while I'm here, I'll also avoid the "Flat Rate" taxi - they are flat rates seemingly made up on the spot), but prearranging a cab ride here is an aggravating experience in general. read more

The dispatcher said it would take 40 minutes to get a taxi to us. After waiting 40 minutes we called back to see what was taking so long. They told us that they decided not to send one because it was too far. They should have told us that they decided to cancel the taxi, instead they let us wait around for nothing and my friend was almost late to the airport. Not only were they apathetic to the situation they put us in but when I asked him who I could speak to about this (such as a supervisor) the dispatcher hung up on me! I had to figure out who was in charge myself and call them directly - and they still haven't called me back. The dispatchers from Farwest Taxi are always rude, but now I know how unreliable they are too. Any company with this kind of culture and customer treatment is probably one you don't want to give your credit card or debit card information to. Don't use them. read more

It would be my valued advice to phone or contact another taxi service or Uber to save yourself some grief. It should have occurred to us that when the operator was rude, obnoxious and talked over us - that this was just the start of an unfortunate adventure. When you are a tourist visiting here for a short while, this journey leaves a lasting impression! read more

1. Called to get a taxi at a specific time. They said they did not do that for my neighborhood and to call when I'm ready. 2. Called when I was ready. She said he'd be there in 20-40 minutes. Super rude tone...kind of like she was pissed that I was calling. 3. Cab driver called immediately after and said he would be there in 40-50 minutes because of traffic. No problem. 4. An hour and a half later I called him back. He didn't answer. 5. I call the cab company. Same lady from before. She says "He couldn't find you" as soon as she picks up. I ask why he didn't call. She answers "it's rush hour. Your trip is not a priority trip. I suggest finding another means of transportation". I hung up. I can't even believe this place is still in business. read more

Accidentally got scooped up by Farwest taxi at the airport. I was waiting for a car service for an interview, due to some unclear instructions from the car service I was unsure what to do, and thought the taxi might have been sent. The taxi driver clearly realized my confusion and in response to my questions "are you here to pick someone up?" "Were you sent by the car company?" he pretended to be with the company and know where I was going, just "needed the address". read more

I've been using this taxi service for a while and They're reliable and usually on time until I encountered a rude call taker/dispatch today , I was calling to inquire about the status of my ride and the call taker was so rude, she hang up before I could say ok.. read more