Enclosed a porch into a sunroom.
Like a responsible home owner, I decided to to get 3 quotes from various local remodeling companies. I wanted someone local, a smaller, privately owned company with good customer service who would do what they said they would do. Not too much to ask, I thought. Price is second in my book. Important, certainly. But if apples are compared to apples with price, as they were, customer service will win in the end with me. I am a local small business owner as well, so how I feel treated as a client is VERY important as I try to treat my clients like gold. it is the only edge, as you can not compete on price, not really. John came out to our house to look at the project. He had a lot of good ideas and seemed enthusiastic about the project. WE had a screened in porch that needed either fixing or enclosing. We decided on the expensive route. Other contractors came to look and quote. One never called back, and the other one responded, but seemed very blah about the whole thing. He kept pointing out issues and reasons why we shouldn't do certain things. Said if I really wanted a quote he would come back with the plumber and electrician. John said he would have a quote by Monday, and he did. We wanted to have some character in the ceiling and John had a great idea for it. I think in the end his crew had a few choice words for the ceiling, but they did it and it looks amazing. It was a complicated part of the project and they did a bang up job. The project is about done and it looks awesome. We love it. John showed up when he said he would, with a smile on his face, ready to listen to any concerns and make them right. He called back and emailed most times so quickly I felt bad bugging him. He clearly cares about the customer and the end product. The crew was a pleasure to have around, the attention to detail was there. I am a huge believer in supporting other small local businesses and do so when I can. Customer service is of the utmost important to me. I only expect the same of other businesses as I expect from myself in serving my clients in my own business. I feel Creative Remodeling makes the customer number one and you do feel like you are their most important customer. We will be using Creative Remodeling for future projects! read more