A not so Cinderella story...BRIDES BEWARE!
I'll summarize and then elaborate. They lost my Christian louboutin wedding shoes! And, they were drinking on the job. And, they lied to us telling us that they put my shoes in the room and were then asking everyone from the hotel to look for the shoes, the night of the reception. Deception at its finest. DO NOT TRUST THESE GUYS!
I will say everything started off great when I spoke with Dan DeSantis through thumbtack. My fiancé and I decided to have a call with him to discuss our needs and all seemed great. We were planning a wedding in 3 months and Dan assured us he was capable of making it happen. We hired Dan and the creative happens crew with a full wedding planning package that cost upwards of 2500$. We knew we could spend less as the average wedding planner in our area goes for less than 1K. However, quality costs, and that's what we hoped we were getting.
Shortly into our planning process I realized all of the vendors Dan was bringing to the table were from Los Angeles. We live in San Diego and are surrounded by talent in the wedding industry. I even mentioned to Dan after about the third or fourth vendor that was requesting travel fees, to please look more locally for our vendors. He agreed but I ended up locating multiple vendors in my area on my own. If you're wanting to plan on a budget you will have to double check every vendor and compare them for yourself to ensure you're getting the best deal. For example, his vendor options for the Dj were coming from LA and charging 2k. We found a local Dj that did amazing and he was less than half the price and came with a photo booth.
We had spoke to Dan about wanting some recommendations and fun ideas for our welcome table and seating arrangements but nothing ever came of that conversation. Creative Happens huh...
I will say, he was very organized when it came to getting contracts signed and planning the day of events. There was a schedule for every hour, though it wasn't executed seamlessly. Our shuttle service was given the wrong address of where to pick our families up, and they ran 30 minutes later than expected, pushing our ceremony back and keeping our local guests waiting as well as the wedding party.
We rolled with the punches and had a great time regardless.
I was approached by Dan at the start of the reception asking if it were ok for him and his assistant to have a glass of wine. I said it was ok. My husband later on asked me if i noticed that Dan was drinking mixed drinks, I had not noticed and would not have been ok with that until the party was over and things were handled. Might explain how my wedding shoe is gone.
Towards the end of the event, Dan and his assistant Jessica Escalle decided to take my red bottoms (1,000$ shoes) and my husbands dress shoes to our room for us before they left for the evening, while my husband and I were enjoying the last few minutes of our reception. We thought that was very nice of them and trusted them to do as they said. Everything seemed fine until I began packing up the next morning and noticed one of my wedding shoes was missing. Im devastated. Not just the fact that they are expensive, but MY WEDDING SHOES!
To top it all off, the lack of ownership, responsibility and ethics is so disheartening. When we asked Dan the next day he assured us that himself and Jessica walked the shoes and put them in our suite. He went on to blame hotel staff for taking one. If all of that isn't bad enough, we found out he knew the shoe was missing the night of my wedding and acted like he was sure he took them both to the room. When in fact, he had already been asking the hotel to look for the shoe the night before. It's one thing to deny liability is another thing to blame it on someone else, but to be so deceiving to us and to assure us they were in the room when he knew they were not, is just unacceptable.
I have emailed and texted back and forth with Dan and he said that in other words, even though he wasn't responsible, he would give back the 500$ tip we gave him but that's all he could do because he is a small business. He can't afford to replace the shoes, so I guess he thinks I should just eat the cost of them?! After discussing a resolution with Dan he didn't even return the tip like he said he would do. He just went quiet, like ok job done, goodbye.
I would be sad for any other bride to deal with such an unprofessional company. read more