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Sheraton Universal Hotel

2.7 (1k reviews)
Open Open 24 hours

Services - Sheraton Universal Hotel

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Recommended Reviews - Sheraton Universal Hotel

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Philip Y.

I spent 12 hours here for LA bachata festival. Overall, i have a good experience. The hotel environment was well maintained. The conference rooms are spacious. Our festival have hundreds of dancers. 3-4 classes occurring at once. Never once that i felt it was too crowded. I dined at the hotel lobby restaurant. My food was decent. Pricing wasnt bad and my waitress was fast and attentive. Lastly, me and my buddy danced til 130am. It was safe and great experience.

From up high
Amanda B.

The Sheraton at Universal is great. I used to stay at that Hilton next door but this Sheraton is way better. You can walk to city or the Universal Studios park but they have a shuttle that's on a digital map so you're not left wondering when they will arrive. The Club is on the lobby floor where breakfast, snacks and coffee/water/tea is available for status Bonvoy members. AC in the rooms works great. Nice and modern. The Club Lounge was perfect with their fancy coffee machine. Love the food and service. Valet was fast. It was $66 I think to valet vs $58 to self park. Will stay here again.

Molly R.

We had a wonderful stay here! The hotel was clean and the staff were helpful ready to help when needed. The rooms had comfortable beds and the shower was one of the better for a hotel. The rooms had a mini fridge which was great for snacks and drinks. The bar was great and the room service was quick and really tasty. The hotel is a short walk from universal but they also have a shuttle service every 15 minutes to the park which we took advantage of. We will definitely be back!

Michelle M.

Convenience and location but the 2 days Thursday/Friday on their calendar the rates were extremely High compare to the week before and after.Rooms were first sold out then they released rooms 2 days before if you could secure one even not able to book with points. Finally got a room and had a chance to use my CC Free Night Awards okay that was good but then also used my Free Nightly Upgrade award which was granted but got a standard room instead of the DELUXE Upgraded room. Brought this up at front desk and after check out they did not return my unused UPG AWARD. Talked to customer service and still waiting so much for PLATINUM member , has this happened to anyone else? Hotel: Standard double bed room old hotel but nice updated and clean no issues .Club Lounge for platinum members to relax , free wifi , breakfast and snacks , refreshments. Lobby is busy with a bar , they also have a restaurant , coffee spot and grab and go shop to purchase other drinks and food. Shuttle to Universal very convenient specially with children. Self Parking garage $55 overnight stay and yes I would return again if going to Universal Studios Hollywood.

Bedroom, kinda narrow
Andrew C.

Just a heads up, this post is specifically about the room; the venue itself isn't terrible, and I had really good customer service throughout the facility, from check-in, to the bar, to the coffee shop and so on. Helpful folks, ready to assist. But my cabana-side room was fairly narrow, not well laid out and somewhat dated in decor and fixtures. Some of the bedroom reading lights looked about to fall out, and the room a/c - heat was pretty loud. Also on the building side where I stayed there's a good bit of hum -- the 101 freeway is right there. The gym is solid and fully equipped though and the pool is large (but seasonal). Looks like lots of conference room space too and the coffee shop is ok. Not sure I would stay here again though. Location just doesn't do it for me.

King room
Rachel E.

I've stayed here a few times now for my universal trips. This is definitely more of a fun hotel if you are platinum status of Marriott because then you get access to the lounge where they have hors d'oeuvres in the evening and breakfast in the morning. They also have some snacks and refreshments throughout the day if needed. If you have to pay for lounge access though, I'm not sure if it's worth it. This park is very close to Universal. There is a shuttle but you can just walk if you don't mind a slight walk up a hill. Don't forget to take the elevator by the Hilton to save you some of that hilly walk. We usually just walk to the park when we stay here and it's nice to go back and forth and have the option. The hotel is nice, But it can be pricey, so I wouldn't recommend it if you were here for a long time over doing something other than going to Universal. Also remember that if you don't have lounge access, you don't get free breakfast, which is a bummer but there are paid breakfast options on site if you need it. Self parking is also a whopping $55 so if you come here without a car no biggie, but just be prepared that it's more expensive to park here than the actual parks which is wild to me. Overall this is a solid hotel. The bed is comfortable and I do like the lounge amenities. Being close to the park is also very nice. But if the parks aren't your priority, then there are other places you could stay for cheaper.

Tanesha J B.

Staff at the front desk check-in are profession, informative, and get you checked in right away; They really know their stuff and are straight to the point. Rooms were clean, nice comfy pillows, comfy bed, plenty of towels, and the best part- shower has water pressure :D There are shuttles apx every 15 minutes to take you to Universal Studios. Easy walk from the parking garage to the hotel entrance. I would definitely stay here again.

Ryan S.

The Sheraton Universal Hotel is a solid choice if you want to be close to Universal Studios Hollywood without overthinking logistics. The shuttle service is convenient, and while you can walk, that uphill trek will definitely make you feel like you earned your park day. The hotel has a fun old Hollywood glam vibe that feels fitting for the area. The rooms are on the smaller side, but they are well designed, comfortable, and perfectly fine for resting up after a long day out. It's an easy, reliable stay with personality, which I always appreciate.

Bathroom
Svetlana M.

So if you are ok to pay two different 'tourist' taxes, additional 10% tax on $63 for valet parking (self parking only couple of bucks less), and another 20% tax in the restaurant which is INCLUDED in your bill, and all that on top of $400+ (after discount) per night...then you're good to go.. Sure..the bed was comfy but after visiting a dancing event and getting in bed at 6.40 am..I'd sleep good even on the floor..lol But even with that....i don't think the room is worth over 400 bucks. When you sit on the toilet and have to look at the plumbing 'guts'...nah...

April S.

Stayed here for a quick New Year getaway and got upgraded to a suite which made my stay feel extra special. The suite was spacious and well laid out. It had a bar area with a microwave, two small fridges, and a coffee maker, plus a dining area, living area, and a powder room. The bathroom setup was great. Walk-in closet with vanity table, shower, bathtub, dual sinks. One thing to note is that the bedroom is not separated from the bathroom, which may or may not a preference depending on the guest. The bed was super comfy and I spent most of my time there just resting. While the room does feel a bit outdated, it was still clean, nice, and totally comfortable. Nothing that took away from the experience. Overall, a really pleasant stay, especially with the suite upgrade.

Spacious king bedroom and very clean!
Shane B.

Everyone has their pros and cons and here are mine - Pros: Walking distance to Universal within minutes and the shuttle is extremely convenient! Spacious and clean rooms and amenities! Can't say enough of how sparkling clean everything was inside and out of my room! Staff were so nice and always had a smile on their face! You can really get a vibe out of a place based on that. Con: Didn't realize that here were two areas of the hotel - tower and lanai. I was put in a corner room in the Lanai and was interrupted all night by freeway traffic! If you are a sound sleeper, PLEASE ask for the tower as much as possible. Rookie mistake. Save the trouble. All in all, I enjoyed my experience to the hotel. A nice, clean, historic part of the Universal experience. Choice of room is particular for a great night of sleep, but a very comfortable room within a short distance to Universal Hollywood.

Ethel D.

I truly hope this was a staff issue and not a reflection of how this hotel operates, because my experience was unacceptable. Honestly, my entire room should have been fully compensated. I took a solo road trip for my birthday to attend the Jennifer Hudson show. After a 5.5-hour drive and a long night of waiting for the taping, I came back to my room exhausted -- only to discover that my sheets and pillowcases were dirty and clearly not washed. The photos speak for themselves. I was disappointed, hurt, and absolutely disgusted. No guest should ever have to sleep in someone else's dirty bedding. I gave the manager every opportunity to resolve the issue. Instead, she refused to even look at the photos and didn't take responsibility for the condition of the room. I explained that I had already spoken with housekeeping, and even they seemed embarrassed that the room was left in that state. This was not the birthday experience I expected, and I hope the hotel takes this seriously so no one else has to go through it.

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Sheraton Universal Hotel Reviews in Other Languages

Ask the Community - Sheraton Universal Hotel

Does the in room coffee maker use the traditional size K-cups? I would like to bring my own if it will fit. Thank you.

No, the coffee makers in the rooms do NOT take Kcups. A little tray holds the coffee bag (similar to a tea bag) and you slide the tray in and out of the coffee maker. I hope this helps!

Do the suites come with club lounge access?

Yes but only if you're a gold member

Is the concierge lounge open for club lounge rooms, Platinum members, etc.?

As of Friday April 8th, 2022, not yet open. I heard the front desk staff say next week.

Is this hotel pet friendly?

(1) pet 40 lb max weight per room with $75 USD at check-in with signed wavier. Non-refundable pet… Read more

Do you need to be fully vaccinated to stay here?

they didn't ask questions aboutour vaccine status when we checked in last week.

Are there EV charging stations?

Yes, I saw several spots on the first level in the hotel's parking garage.

Has anyone ever had concerns about bedbugs at this hotel?

I doubt it

Does the area it's in feel safe for families?

Yes, we just stayed there last weekend with our two kids and we walked back and forth from the theme park a few times. Was safe and well lit in the evenings.

What is the deal with the pool cabanas?

Has anybody found the decking around the pool slippery and unsafe?

Yes! Both my kids and another fell right in front of me.

View All 11 Questions

Review Highlights - Sheraton Universal Hotel

Parking is about $45 per day but worth it and convenient if you plan to visit Universal Studios.

Mentioned in 218 reviews

Read more highlights

The Garland - Relax Poolside

The Garland

(683 reviews)

$$

Studio City

What a gem! We stayed here for the weekend while visiting Universal Studios, and I would absolutely…read morecome back, highly recommend it. I was a bit concerned when we first arrived, as there was a row of unhoused individuals further down the street near the freeway exit. However, once you pull in, the place is incredibly charming, and safe. The pool was great, and they even hosted a movie night, which was such a fun touch. My kids were so happy. We used the shuttle in the morning to get to the studios, which was very convenient. I also called the front desk after realizing I had left my stroller with valet, and they proactively brought my car up for me--such thoughtful service. The staff was especially helpful, which meant a lot as a single mom traveling with two children. We'll definitely be back.

The Garland is a really nice hotel. It is kept up very well. It looks brand new despite being here…read moreat least a couple decades. They offer a courtesy shuttle to Universal Studios daily. I enjoyed the courtesy of the front desk staff. There is a very nice store right near the front desk. The lady was actually very helpful with an issue we had with the double decker bus we booked. She saved us and some guests from Australia some annoyance. The room was modern and we had a sort of garden/patio view. We were able to check in a few hours early but that is based on availability of course. I highly recommend staying here if you want to be in the West Hollywood area. It is a very charming hotel that was owned by Beverly Garland and now owned by her son.

The Enchanted Manor - Pool area

The Enchanted Manor

(25 reviews)

Valley Village

It would be hard to express all that is wonderful about this place, there's just too much to…read moremention. The best host and location we've ever had the pleasure of being a part of. Our Bulldogs didn't want to leave and neither did we. Don't miss this one if you have the option... Georgia is a person of magic and nothing but a giver. We may have found the most amazing VRBO but the true gift of the trip was meeting and being hosted by such a special human. She's also incredibly logical, level headed and generous as hell as a host. She's the best yet.

We were looking for a unique venue for our November wedding. We knew we wanted it to be outdoors…read moreand a place for both a reception and the ceremony so that our guests wouldn't have to travel between the two. The Enchanted Manor was the first place we looked at and we both felt that it was the right fit. Georgia has created a little oasis in her back yard that we felt fit our vibe - lowkey, but classy. We had booked originally for approximately 60 guests, however once all the pieces fell into place we were closer to 50. Unfortunately our guest count dropped below 50 just after our window to let Georgia know, but she was kind enough to offer us the price difference. We applied that balance towards renting some heaters and lighting the fire pits as the weather got colder than anticipated, as well as to handling the trash. (Pay attention to the contract, you are responsible for removing trash or there is a fee.) One thing I didn't realize before booking was that there is space for a kitchen, but it needs to be built out for your event, so make sure you consider that into any costs. Georgia was really helpful and responsive to all of our questions (we had so many) and anything that we couldn't do she had very reasonable reasons. (For example, at one point I thought I'd like confetti, but she explained why she doesn't allow that on her property which made total sense!) The weeks before I became worried that there wasn't enough decor, so we bought some items that we ended up returning. Once the rentals arrived, combined with the lighting, everything was beautiful as it was. Though there is excellent lighting, I would recommend watching your step as we did have a few tripping incidents (that were not alcohol fueled in some cases) as the ground changed. It was more due to the way things were spaced and we'd have to make sure to look down as we stepped around things, but we managed to survive. We've started to see some photos and everything looked beautiful; it was a romantic but relaxed vibe which was just what we wanted. I worried it wouldn't feel like a wedding, but it did. Georgia was a gracious host, our guests enjoyed her home (we made sure to tell them that they could rent it as well for an overnight getaway) and we can't wait to start reading her book. She gave us the sweetest compliment after, saying how kind our guests were and how that spoke to who my husband and I were as well. We stayed in touch after the wedding and I hope we meet again in the future for events or just a dinner to hear of her adventures! PS - her cats were big hits all around, too!

The Green Room - Cocktail lounge hidden inside Castaway with stunning views

The Green Room

(683 reviews)

$$$

We really enjoyed our Friday evening here! It's a beautiful bar/restaurant with quite the view of…read morethe surrounding area; the decor is open and upscale and it's great! The service was friendly and pleasant and prompt, and our food and wine were great. Absolutely will recommend and return!

The appeal of this place is not offset by the negatives…read more It's really marketed as more of an exclusive experience. Kind of like a speakeasy. The service is a one out of five for sure. We had two separate servers because one went home during the middle of our dinner and both were equally horrible. Not even exaggerating when I say we waited at least 15 minutes after we asked for the check and there were probably only 10 tables in the entire restaurant. And we had to call her back over to ask for a second time. SMH. The food although flavorful was so ridiculously priced it was not even funny. I got a "ribeye ". Was literally eight thin slices of steak, like 1" x 1" size for $42! No, I will not be coming back here for so many reasons. The view is great. Castaways is definitely not what it used to be in the way of quality but at least you get more and you get the view. But definitely not worth it going to this place. It was quite a frustrating evening. Also, if you do decide to go here, just bring a coat when it's a little bit cooler in the evenings cause it does get cold up here and getting the staff to manage the heaters correctly is a whole other frustration. Oh, and valet is your only option for parking up here. It's kind of crazy because a few years ago you could just go park in the lot or the garage that's available there but now they're charging you $11 and it's chaos. I will say that the view up here is great though so if you're willing to forgo all of that for a view for like a one time date or something like that, it might be worth it

Bexx Secret Garden & Bexx Jones's Creative Services

Bexx Secret Garden & Bexx Jones's Creative Services

(66 reviews)

North Hollywood

Nice little gathering place to celebrate small venues specially tea parties, baby showers,…read morebirthdays, anniversaries and other events. It's like you are going to a home. Food was very good, deserts were delicious all homemade a nice cozy environment.

Bexx's Secret Garden shouldn't be a secret. It should be at the top of your list for the next get…read moretogether you need to plan! I'm writing with gratitude, joy and praise for the experience I had today. I co-hosted a baby shower for my dearest friend and business partner. She's the most important person in the world to me. We chose to have it at Bexx and it turned out perfectly. The whole team was delightful. Great communication, personal service, unbelievable attention to detail, delicious food and top notch beverages. The decor and food choices were ample but not overwhelming. The food was made there, completely fresh, healthy and beautifully presented. I wanted this day to be amazing and memorable. Bexx and team exceeded expectations. Several guests said it was by far and away the best baby shower they'd ever been to. I agree. This venue is a unique, charming home in North Hollywood. The open air courtyard is covered for a nice, breezy indoor/outdoor feel. Everything went off without a hitch. Everyone felt comfortable and welcomed. I hope including the new person we were welcoming into the world. Thank you, for a great, happy memory!!

Candela - Front Entrance

Candela

(784 reviews)

Mid-Wilshire

Candela La Brea is hands-down the best venue I have ever worked with in my time as a professional…read moreEvent Director. Omar and his team are among the best in this business because they truly care and want your event to be successful. They are a literal dream to work with. They offer a beautiful space that can be transformed into just about anything with state-of-the-art A/V systems and screen projections. They are able to offer many things in-house that you would otherwise have to find with outside vendors. Their kitchen is top-notch and the bartenders know how to make your guests happy. They are flexible and easy to work with from the first moment you meet them. On top of all that, their prices are reasonable and the quality you get back is worth what you pay. I am so grateful to Omar and his entire team for being such a pleasure to work with!

Just a little south of Wilshire on La Brea sits Candela. It's odd because we had our work Christmas…read moreparty here, yet I swear I've been in this place before but I can't for my life recall why. There is a large hallway when you enter, then a bar to the left side in a separate room, and I think the women's restroom is across the way. If you kept straight, you enter the large ballroom where there are bars on either side and a stage in front where the dj was. For our particular event, there was a long table set up on the right side for a minimal offering of food while there was random furniture set up throughout the venue along with a couple of photo booths. Considering the previous years party was actually AT work, Candela was a nice upgrade!

Sheraton Universal Hotel - hotels - Updated May 2026

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