The vip parking gentlemen weee very polite. They offered water. They opened the doors and were super dope. The beds wee so nice n fluffy. I slept very well. Rooms had a little dirty floors. I know if I paid the amount my cousin said she paid! I would had called room service. The ice room smelled horrible! read more

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I was very suprised by how nice this hotel is. First time staying with Sheraton and I loved this property. From check in to check out, everything was good here. As a titanium member I was able to check in early and that was very helpful. We were on the 20th floor and had a great view from the room. The rooms design was modern. Loved the room, very clean and nice. No complaints. The hotel did have a club lounge on site which was a great suprise. Bar and restaurant on site where nice as well. There is a trolly that takes you to universal studios and back so that was pretty neat. Since this hotel is right next to universal studios, there are a lot of families and kids here so just keep that in mind. Overall, beyond pleased with my stay. I will be back again! Thanks Sheraton for the great hospitality, till next time. read more

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The Sheraton at Universal City is great. I would not call it their flagship by any stretch, but it is a great hotel. It is right near City Walk and Universal Studios. They have a great shuttle service. Don't walk all the way to Universal Studios, you will want to nap before you even get in. It is also a fair walk, but doable with ease to City Walk. The service at the hotel is great. They speak more than one language and are very friendly. I did not enjoy waiting for my room to be ready and I called and told them exactly when we would be there, but once in our room we were very happy. I had called ahead for extra pillows and towels and they were there. The beds are super comfortable. We had a nice view. The room was super clean. Everything we needed was there. We loved their bar and their eatery. The food was great and the bar very comfortable. You will love it. read more

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I spent 12 hours here for LA bachata festival. Overall, i have a good experience. The hotel environment was well maintained. The conference rooms are spacious. Our festival have hundreds of dancers. 3-4 classes occurring at once. Never once that i felt it was too crowded. I dined at the hotel lobby restaurant. My food was decent. Pricing wasnt bad and my waitress was fast and attentive. Lastly, me and my buddy danced til 130am. It was safe and great experience. read more

Sheraton Universal Hotel - Hotels Near Me - Universal City, California

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The Sheraton at Universal is great. I used to stay at that Hilton next door but this Sheraton is way better. You can walk to city or the Universal Studios park but they have a shuttle that's on a digital map so you're not left wondering when they will arrive. The Club is on the lobby floor where breakfast, snacks and coffee/water/tea is available for status Bonvoy members. AC in the rooms works great. Nice and modern. The Club Lounge was perfect with their fancy coffee machine. Love the food and service. Valet was fast. It was $66 I think to valet vs $58 to self park. Will stay here again. read more

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We had a wonderful stay here! The hotel was clean and the staff were helpful ready to help when needed. The rooms had comfortable beds and the shower was one of the better for a hotel. The rooms had a mini fridge which was great for snacks and drinks. The bar was great and the room service was quick and really tasty. The hotel is a short walk from universal but they also have a shuttle service every 15 minutes to the park which we took advantage of. We will definitely be back! read more

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Convenience and location but the 2 days Thursday/Friday on their calendar the rates were extremely High compare to the week before and after.Rooms were first sold out then they released rooms 2 days before if you could secure one even not able to book with points. Finally got a room and had a chance to use my CC Free Night Awards okay that was good but then also used my Free Nightly Upgrade award which was granted but got a standard room instead of the DELUXE Upgraded room. Brought this up at front desk and after check out they did not return my unused UPG AWARD. Talked to customer service and still waiting so much for PLATINUM member , has this happened to anyone else? Hotel: Standard double bed room old hotel but nice updated and clean no issues .Club Lounge for platinum members to relax , free wifi , breakfast and snacks , refreshments. Lobby is busy with a bar , they also have a restaurant , coffee spot and grab and go shop to purchase other drinks and food. Shuttle to Universal very convenient specially with children. Self Parking garage $55 overnight stay and yes I would return again if going to Universal Studios Hollywood. read more

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Just a heads up, this post is specifically about the room; the venue itself isn't terrible, and I had really good customer service throughout the facility, from check-in, to the bar, to the coffee shop and so on. Helpful folks, ready to assist. But my cabana-side room was fairly narrow, not well laid out and somewhat dated in decor and fixtures. Some of the bedroom reading lights looked about to fall out, and the room a/c - heat was pretty loud. Also on the building side where I stayed there's a good bit of hum -- the 101 freeway is right there. The gym is solid and fully equipped though and the pool is large (but seasonal). Looks like lots of conference room space too and the coffee shop is ok. Not sure I would stay here again though. Location just doesn't do it for me. read more

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I've stayed here a few times now for my universal trips. This is definitely more of a fun hotel if you are platinum status of Marriott because then you get access to the lounge where they have hors d'oeuvres in the evening and breakfast in the morning. They also have some snacks and refreshments throughout the day if needed. If you have to pay for lounge access though, I'm not sure if it's worth it. This park is very close to Universal. There is a shuttle but you can just walk if you don't mind a slight walk up a hill. Don't forget to take the elevator by the Hilton to save you some of that hilly walk. We usually just walk to the park when we stay here and it's nice to go back and forth and have the option. The hotel is nice, But it can be pricey, so I wouldn't recommend it if you were here for a long time over doing something other than going to Universal. Also remember that if you don't have lounge access, you don't get free breakfast, which is a bummer but there are paid breakfast options on site if you need it. Self parking is also a whopping $55 so if you come here without a car no biggie, but just be prepared that it's more expensive to park here than the actual parks which is wild to me. Overall this is a solid hotel. The bed is comfortable and I do like the lounge amenities. Being close to the park is also very nice. But if the parks aren't your priority, then there are other places you could stay for cheaper. read more

Sheraton Universal Hotel - King room - Hotels Near Me - Universal City, California

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Staff at the front desk check-in are profession, informative, and get you checked in right away; They really know their stuff and are straight to the point. Rooms were clean, nice comfy pillows, comfy bed, plenty of towels, and the best part- shower has water pressure :D There are shuttles apx every 15 minutes to take you to Universal Studios. Easy walk from the parking garage to the hotel entrance. I would definitely stay here again. read more

Sheraton Universal Hotel - Hotels Near Me - Universal City, California

The Sheraton Universal Hotel is a solid choice if you want to be close to Universal Studios Hollywood without overthinking logistics. The shuttle service is convenient, and while you can walk, that uphill trek will definitely make you feel like you earned your park day. The hotel has a fun old Hollywood glam vibe that feels fitting for the area. The rooms are on the smaller side, but they are well designed, comfortable, and perfectly fine for resting up after a long day out. It's an easy, reliable stay with personality, which I always appreciate. read more

Sheraton Universal Hotel - Hotels Near Me - Universal City, California

If you're looking for the best hotel located walking distance from Universal Studios Hollywood, this is it. It does not get better. Customer service is key here and it's evident. A huge Thank you to Angel who works at the Front Desk. He was very courteous, patient, kind and professional. I will always appreciate customer service who takes their time to answer all my questions and never makes me feel rush. His kindness went above and beyond in making sure our entire stay would be pleasant. In addition to, a big Thank you to Jay who also works the front desk and although our encounter was brief, he too like Angel was memorable. Our room was located on the 11th floor with a corner room facing Universal. If you're traveling with children they'll be excited to see the oversized Minion! And if you're an aviation lover, you'll be able to plane spot from your room! There's nothing like watching planes disappear in sky all in the comfort of your room! Bedroom was king size and the sofa turned into an extra bed and both were extremely comfy! We had complimentary bottled water and Starbuck coffee In our room. What a plus! There's a bar on the Main Lobby, restaurant on premises And lounge access for Marriott Bonvoy Elite Members Platinum, Titanium and Plus. Overall, such a great experience! Thank you Sheraton, Angel and Jay for the five star experience! Already looking forwards to our next stay! read more

So if you are ok to pay two different 'tourist' taxes, additional 10% tax on $63 for valet parking (self parking only couple of bucks less), and another 20% tax in the restaurant which is INCLUDED in your bill, and all that on top of $400+ (after discount) per night...then you're good to go.. Sure..the bed was comfy but after visiting a dancing event and getting in bed at 6.40 am..I'd sleep good even on the floor..lol But even with that....i don't think the room is worth over 400 bucks. When you sit on the toilet and have to look at the plumbing 'guts'...nah... read more

Sheraton Universal Hotel - Bathroom - Hotels Near Me - Universal City, California

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Super clean, friendly staff, good food (except for their room service chicken. Do NOT order the organic chicken unless you like eating rubbery meat that tastes like fish.) They have shuttle service to the park and it runs every 15 minutes which is awesome! We've stayed here multiple times before and will stay here multiple times again. Definitely recommend! And bonus: they are dog friendly! read more

Stayed here for a quick New Year getaway and got upgraded to a suite which made my stay feel extra special. The suite was spacious and well laid out. It had a bar area with a microwave, two small fridges, and a coffee maker, plus a dining area, living area, and a powder room. The bathroom setup was great. Walk-in closet with vanity table, shower, bathtub, dual sinks. One thing to note is that the bedroom is not separated from the bathroom, which may or may not a preference depending on the guest. The bed was super comfy and I spent most of my time there just resting. While the room does feel a bit outdated, it was still clean, nice, and totally comfortable. Nothing that took away from the experience. Overall, a really pleasant stay, especially with the suite upgrade. read more

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I dined on the TL level twice and the first experience was fine but on another visit two days later, I went to dinner and the waiter did min service or less than that and disappeared for 45 minutes after food was served. When he returned, he had the check in his hand and asked if we were all set. I was very upset because I needed water and other things and it's not like the dining room was busy because it was 9:45 pm and we were the only ones there. The restaurant includes a mandatory 20% tip which this person did not earn. I think this establishment refs to rethink how they pay people. Sarah L read more

We had a wonderful stay! The hotel was very clean and comfortable, which made our visit even more enjoyable. Angel at the front desk checked us in and provided amazing service from the start. When he found out it was my son's birthday, he went above and beyond by sending a cheesecake and balloons up to our room. It truly made my son's day and meant so much to us. Also, a big thank you to Matthew and Edgar in the lounge. They were very attentive and made sure I was offered all the amenities available. Their hospitality did not go unnoticed. It's service like this that makes a stay memorable. Thank you all for the kindness and outstanding service! read more

I loved this hotel! Location is great, service was amazing!!!! And restaurant had yummy food. The best part was being able to take a shuttle to universal studios! This is going to always be an option for us in the future. read more

Everyone has their pros and cons and here are mine - Pros: Walking distance to Universal within minutes and the shuttle is extremely convenient! Spacious and clean rooms and amenities! Can't say enough of how sparkling clean everything was inside and out of my room! Staff were so nice and always had a smile on their face! You can really get a vibe out of a place based on that. Con: Didn't realize that here were two areas of the hotel - tower and lanai. I was put in a corner room in the Lanai and was interrupted all night by freeway traffic! If you are a sound sleeper, PLEASE ask for the tower as much as possible. Rookie mistake. Save the trouble. All in all, I enjoyed my experience to the hotel. A nice, clean, historic part of the Universal experience. Choice of room is particular for a great night of sleep, but a very comfortable room within a short distance to Universal Hollywood. read more

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Stayed one night. Paid extra for lounge access. The front desk was helpful and courteous when we checked in. The hotel and our room were clean...the bed was a little too soft though. We had drinks at the pool bar, the service was good. The lounge offered hors d'oeuvres in the evening and breakfast in the morning. read more

The Sheraton Universal was the perfect spot for our mini Halloween Horror Nights getaway! We did a quick two-night stay, and this place checked all the boxes. Now, we didn't spend much time in the room (we were too busy getting chased by people with chainsaws), but I can say it was spotless and super comfortable. Slept like a rock both nights, which says a lot after all that walking. Every staff member we talked to was friendly and helpful, and a special shoutout to Angel at check-in -- down-to-earth, professional, and just a genuinely great first impression for the hotel. The shuttle was a lifesaver, running every 10-15 minutes, and the walk to Universal Studios was a breeze -- maybe 6 or 7 minutes tops. It was nice having both options depending on how tired (or lazy) we felt after the park. No complaints whatsoever. Great service, great stay, great location. Definitely planning to stay here again when we come back for HHN next year -- because convenience and comfort? That's the real horror-proof combo. read more

I truly hope this was a staff issue and not a reflection of how this hotel operates, because my experience was unacceptable. Honestly, my entire room should have been fully compensated. I took a solo road trip for my birthday to attend the Jennifer Hudson show. After a 5.5-hour drive and a long night of waiting for the taping, I came back to my room exhausted -- only to discover that my sheets and pillowcases were dirty and clearly not washed. The photos speak for themselves. I was disappointed, hurt, and absolutely disgusted. No guest should ever have to sleep in someone else's dirty bedding. I gave the manager every opportunity to resolve the issue. Instead, she refused to even look at the photos and didn't take responsibility for the condition of the room. I explained that I had already spoken with housekeeping, and even they seemed embarrassed that the room was left in that state. This was not the birthday experience I expected, and I hope the hotel takes this seriously so no one else has to go through it. read more

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Pool side eating at the Sheraton universal - staff was so friendly and very attentive. Such a great atmosphere to chill wait for friends before universal studios and enjoy a bite to eat!! read more

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My oh my this hotel is absolutely disgusting. Checked into a 2 bedroom guest room and was put in the dungeon. Signage is his awful so you kinda have to hunt around to find the right hallway. Carpets are gross. Walls are dirty. Odd smell. Rooms are super duper tiny. Like REALLY tiny. Bathroom door was tagged and etched on and had sticker residue everywhere. The door also didn't lock. Not what you would expect to get when paying $179 a night. Upon check in you receive a text asking if everything is ok. What's the point of sending these texts if you don't plan on responding to the guest. Do better Sheraton. Super disappointed read more

I have to admit I was hesitant to book this hotel after seeing all these 1 star reviews But I always say don't judge a book by its cover Some PROS & CONS about staying at the Sheraton Universal PROS: 1. Location, you can't beat the 5 min walk to the theme park. 2. The Bar! The drinks were strong and the service was good 3. The gym was the nicest part of this hotel for no reason, everything in there was in pristine condition 4. The bathrooms were nice! Aside from the hair we saw...but the vanity was well lit 5. And last but not least, the legend of Telly Savalas is cool (Who loves you, baby?) CONS: 1. Expensive parking ($55 a day) 2. The walls were thin 3. The rooms were dated and dinged up 4. The rooms felt a little dirty we paid $182 before taxes $214 after fees and this was on the cheaper end. This doesn't sound too expensive to be this close to the park, but the meatball stains, hair and dated rooms...not something I want to deal with just to be close It's clear the demand for more is there. And we plan on staying at the Hilton Universal here soon. But if the new hotel that Universal is building is just a bit closer to the park, a bit cleaner and a bit more...fun...this area has a bright future!!!!! Overall, we are going to give the Sheraton Universal 3 1/2 stars, even though it would only let me give it 3 lol. The Sheraton Universal is NOT the worst place to stay by any means, but there is TONS of room for improvement!! read more

Great room. Room service is available until 11 PM with several starter and entree options. The alcohol menu is great as well! The room is clean and sized appropriately. I really like the long Lanai viewing area. The decor is older and the restroom is small so there is very little space for me to place my toiletries on the counter. The layout does need a redo and there are only outlets on one side of the bed so I had to charge my phone and watch on another table. I am giving them 4 stars tho because they have premium alcohol available at the bar. read more

Sheraton Universal Hotel - Hotels Near Me - Universal City, California

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We came here for a conference and I was really impressed with the food! It was delicious! Also the staff were attentive and friendly! One particular waiter went above and beyond to help me, his name was Edgar! I would deff recommend this venue for future conferences! Thank you Edgar Pineda for your hospitality read more

Stayed at the Sheraton Hotel, which was great; our room was clean, however my family did not have a good experience with the shuttle service from Universal studios back to the hotel. The driver made my 6 year old give up her seat and have her sit on my husband's lap (while my husband was already holding 2 bags of our to go dinner food and a drink). My 8 year old twins had their own seat and I sat 2 rows before my husband and kids due to scattered vacant seats. The driver was trying to make more room available for other people and made me get out of my seat so one of my twin can sit on my lap. My twins are in second grade and too big to sit on my lap and the seats were already so tight. I was holding 2 drinks, one cup in each hand and also carrying a bag. All this just to make room for 3 more people. I was quite upset; if the shuttle is already full of people and all seats are taken, don't make school age kids get up to sit on their parent's laps to make room for other people. My daughter was pretty much almost standing in the shuttle throughout our ride to the hotel because my husband was already holding our to go food in both hands on his lap. This was so disappointing. On our second day of Universal, we decided to not take the shuttle and drove to Universal Studios parking structure and parked our car there to avoid this from happening again. We did not have any problems with our shuttle ride from our hotel to Universal in the morning; the driver made sure everyone has a seat, including kids, however my family's experience with the shuttle from Universal back to the hotel was not a good one and I hope the shuttle sevice/dept. will fix this problem because this was not a safe ride for my family. My advice to the shuttle service dept. is if all seats are taken, do not make kids and parents get out of their seats to accommodate other people. Those who don't have a seat will need to wait for the next shuttle. First come first serve basis. I understand if I have toddlers where they are small enough to sit on my lap, but all my kids are school age, 6 & 8 years old. This experience ruined our spring break trip for the kids. read more

Daniel at the lobby bar is the worst way to start a trip. Avoid him at all costs. He also makes terrible drinks. The room had a broken door to the restroom. Overall I would not stay there again. Hilton next door is the way to go. read more

I had a very disappointing experience at the Sheraton Universal Hotel during my one-night stay on December 21. I arrived at the hotel around 10:00 AM after requesting an early check-in as a Marriott Bonvoy Platinum member. I was told the upgraded room was still occupied and that I would receive a text once it was ready. I stayed on the property all day, waiting in the lobby and trying to study and work. After several hours, I was informed that the current guest had requested a late checkout until 4:00 PM, which I understood. I was given temporary lounge access so I could at least have a place to sit and work. However, even at 4:00 PM (the hotel's standard check-in time), the room was still not available. I followed up multiple times throughout the afternoon--at 5:30 PM and again at 6:30 PM--and each time I was told the room was still not ready. By this point, I had been at the hotel for over eight hours, exhausted, and still without access to my room. I booked this stay specifically to rest. At around 7:00 PM, after expressing my frustration at the front desk, I was finally offered a standard room--something that would have been helpful if it had been offered earlier. I chose to wait since I had already waited all day. Finally, at 7:30 PM, I received a text that my room was ready. While I was eventually able to rest, waiting more than three hours past standard check-in--and over nine hours total on property--is unacceptable, especially for an elite member. The lack of proactive communication and failure to provide basic check-in accommodations made this experience extremely frustrating. I expected much better from a Sheraton property. read more

We held our daughter's wedding and reception at the Sheraton Universal. It was perfect! The Starview room is absolutely gorgeous!! Jasmine, our event coordinator made sure everything was right. She was so helpful throughout the entire planning process; she helped coordinate everything and everybody. Every staff member was sooo friendly and provided amazing service- the servers, the bartenders, the room-block staff, the valets, and front desk. The food was delicious too!! All of our guests commented on the delicious food, the amazing staff, and the gorgeous room! Highly recommend! read more

What what is this2.5 stars? Are you crazy! By far one of the best stays I've had. Polite as hell! Amazing food. Club house! Gym. Warm comfortable rooms. Amazing bar! Yelp put these folks to the top. Managers of ALL DEPT! Praise your staff! Even Vallet! read more

This is the only hotel I stay at when I come back to visit LA. Front desk attendants are always so kind and communicative, check in is quick and painless, and the rooms are clean and well maintained. Since I'm Marriott Bonvoy Silver Elite, they almost always allow me to check in early as well. But the biggest reason why you should book? The shuttle that takes you to universal. It's SO worth it and it runs all day. Never have to wait more than 5-10 minutes and the shuttles themselves are in good condition. The hotel is also close to Hollywood for anyone wanting to explore more of those sites. With no traffic, it's only 10 minutes or less to get there. read more

Great place to stay for Universal Studios. Check-in was quick. Jerry is super nice and helpful. Rooms look newly remodeled. Nicely upscaled. Very comfortable...we slept well. :) Lounge food and service is excellent. Chicken skewers during hors d'oeuvre were delicious. Good spread of hummus, guacamole, crackers, cheese, fruit, sodas, water, espresso machine. Chocolate cake was awesome (tasted like Godiva truffle chocolate). Wine available for charge. Breakfast was good too. They had eggs, sausage, fruit, pastries, bagels, coffee, juice. There is a shuttle to City Walk, but it stops at Hilton too. It's faster to just walk to Universal Studios. Definitely will stay here again. read more

This was the absolute worst stay at a hotel that we have ever experienced. Do NOT waste your money or time at this hotel. We started out in a room that was a COMPLETE hazard and dangerous. There was no handle on the shower door inside and it was just open screws and hanging. Which will break a glass shower door. There was what appeared to be vomit on one wall and stains all over the other wall. Light switches didn't work properly and beds were awful. There was a maintenance issue with the toilet, which was clogged when we tried to first use it. It took an hour and a half for someone to come fix it and then the maintenance guy was shooting toilet water all over our stuff. I had to buy new toothbrushes and the floor was soaked with toilet water. It took a full day and night to get a new room and even then nobody communicated with each other and knew what was going on. We were advised that we would receive half the room rate as a credit for that day and have received nothing. We asked for proof they will be providing the credit and the manager on duty refused. I will be pursuing further action and will be sure that this review is left in every possible place so no other families ruin their trip by choosing this hotel. DO NOT STAY HERE. GO TO THE HILTON. read more

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This is one of my favorite hotels. A gentleman michael checked me in got my room quickly was a beautiful room with a beautiful view. They had the members Lounge that place was awesome. Tons of good hors d'oeuvres. Great service good food! Thank you Michael for checking me in quickly and for the great service in the members Lounge read more

Sheraton Universal Hotel - This was delicious mini salmon locks with French bread - Hotels Near Me - Universal City, California

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Thought our business would try this hotel as the hotel we usually stay at was sold out. This place is very difficult to deal with. Even though I have the reservation they would not let me anyone else to the room. I use Business Access for bookings. No other Marriott hotel has done this before. They will take my credit card and other information but yet won't let me add anyone else which is ridiculous. They told me tgo call Marriott services and they tell me to call the front desk. Just had me going in circles so I will never use them to reserve any rooms for our LLC. Front desk people were rude. read more

Stayed here because it was a little cheaper than the Hilton and because of the close proximity to universal studios. You do have to walk up a little hill to get to universal studios but it's not bad . The room was clean and a good size . We ordered room service and they were pretty quick with getting us our order . The food was decent and the prices weren't that bad . I would stay here again if I'm going to universal studios . Also has a gym for anyone into t read more

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Pros: Very convenient to universal studios Shuttle Walking friendly Great staff Restaurants on site with decent food. Cons: Room was a bit dated Difficult to find the Main light in the room Not a view of universal studios like the front desk staff told us Light in the bathroom was flickering like a strobe light If you order food or drinks at the bar they charge you a 20% service charge Overall for the convenience it's great. Yes I would stay here again, but they need to do some updates to some of the rooms read more

Stayed here for the night and accidentally left my work briefcase in the hotel room. Luckily when I called the hotel they were able to locate it and when I made the trip all the way back, I decided to have some drinks and a bite to eat while I was there. Ryan was a great bartender! He specially made our drinks really well and we enjoyed them so much. Will be back to stay or if we are in the area. read more

Sheraton Universal Hotel - Vampires bounty - Hotels Near Me - Universal City, California

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