competitive bid, conscientious, hard working team who got it done in exactly the amount of time…read morethey promised and my floors are no longer squishy but firm and solid....great workmanship but slow communication from home office.

Another company offered to do our encapsulation for a lot cheaper but gave us the runaround for…read moremonths, lied to us repeatedly, and never got the permit to do the work. We were so frustrated! We figured out that our county's website has a record of all of the permitted work done in the county in the last 3.5 months, and you can sort by project. It also lists the sq footage of the project and the cost. We could see that Kefficient had done the most permitted projects in our county and they had a fair and competitive price compared to other companies who got their work permitted. We ended up deciding to work with Kefficient. What a world of difference! They quickly got a permit and did the work and had it inspected and it looks great. What a relief after such a poor experience with a different company!

Purchased a new home June 2026 had the foundation inspected by John from JES. John was…read moretrustworthy, informative and offered advice on my foundation going forward. At this time, John did not recommend any foundation work. Foundation was in good repair, which is awesome. Will definitely reach out to JES in the future for any foundation considerations. Thank you, John for your professional service.

If I could give 0 stars, I would. It has been a nightmare from the jump. During the sales meeting…read moreand inspection, all things were green light go. Then randomly they stated we needed an upgrade to our panel box. Mind you, this would cost more money when we already had gotten our financials squared away with a loan. When I requested that an actual electrician come out and take a look at the panel box, he stated it was fine and would be adequate to finish the job. Shameless money grab? Who knows. Trust broken. Once they finally landed on a date to start the job, several weeks later, it happened to land on the Friday before Labor Day. The crew was at our house for approximately an hour. They came knocking and said they couldn't finish the job because "they thought they saw a snake"..... One would think, that would be a work requirement considering your job entails you working in spaces that critters creep. But, no. They refused to the finish the job due to "the snake". No texts, calls or rescheduling emails have been sent despite our aggressive efforts to get a hold of anyone. Take your business elsewhere and save yourself the headaches.

They came when they said they would and did an amazing job. Quality contractors. I had a sump pump…read moreand drain installed and haven't had any issues since they came (except for the time I forgo to plug it in).

Tiger C Construction and Waterproofing company, a friendly father-son business with additional…read moreemployees, was absolutely fantastic for us. After a water main leak, our drain tile failed and our finished basement was ruined. Our house was sitting on inches of water under the foundation slab, which had no way to drain because of our dense clay dirt. On the outside, Tiger C excavated all the way down to the slab, put in a new drain tile, water-proofed the walls, re-worked our guttering, and buried it all back. This was all done without permanently removing our porch, deck, or HVAC. On the inside, they cut a trench in the concrete basement slab and installed a six inch drain line from the center of the house to the exterior. Once opened, hundreds of gallons of water gushed out for several hours. Tiger C was very hard-working, friendly, and courteous. They were conscientious of our property and our needs. Further, they warranted their work, giving us the confidence to rebuild the interior. I could not give Tiger C a stronger recommendation.

These folks were excellent from the beginning through completion. Good communication. You could…read moretell they knew what they were doing. We felt like they were being honest from the get go.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

Brian Payne spent a lot of time examining our house, basement and crawl space. Our basement had…read morebad leaks in 2 (two) areas. He found the rest of the basement and crawl space to be OK. He explained the problem and his proposed solution and emailed a quote for the work the next day. His quote was slightly more than a competitor, but the wall "lining" was "taller" and thicker. The crew arrived on time and worked non stop. The work was completed in 2 (two) days and we have not seen even a hint of moisture despite a rain storm of ~ 3" over 26 hours!! My wife and I are very pleased and highly recommend Brian Payne and Bone Dry!

I had some minor leaks in my basement and underground garage. Not with every rain, and nothing…read moremajor, certainly not what one would consider flooding. But I wanted to address it, so I did some reading of reviews and made an appointment. When I got the estimate I almost choked at the price, and knew right away that I needed to get at least two other estimates. It occurred to me that realtors probably run into this issue with clients, and would likely have some experience with companies, so I called two friends who are realtors in totally different areas of the city. Both immediately recommended Bone-Dry, so I didn't seek out a second estimate. Bryan's estimate was about a third of my original estimate, and didn't involve the use of sump pumps, which I've heard nightmares about from others. The original estimate included the use of two of them. I couldn't be happier with the results. The work was done in August, and I've not seen so much as a drop of water since. And I've never seen such a hard working crew as those that did my job. They were here for two days, and they never stopped working at all except for about a 30-minute lunch break. I can't say enough about Bryan and his team, and HIGHLY recommend Bone Dry. Leslie F.

The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

Mike has many years of experience working in the Fan and repairing masonry. He's also done historic…read morerestoration work. We hired him to repair the parapet wall on our roof of a rental property and his team did a great job. It looks amazing and almost brand new. (See before & after pictures) We received three separate quotes and the big thing I learned is that it's extremely important to use lime mortar when repairing an old roof/mortar. If you use something different it can cause water drainage issues and other concerns. I was only able to find two people in Richmond who use lime mortar- Mike and one other company. Both quotes were fairly comparable but I decided to go with Mike based on his many years of experience. I'm extremely thankful I found him and wouldn't hesitate highly recommending him and his team. They also cleaned off the roof of debris that had fallen on it from nearby trees and pointed out some other areas of concern that we may want to address.

Un happy customer with Reliable waterproofing and Masonary…read more I have posted pics above of the drainage system rheu pit in. This was the dau after completion it rained that night and the water was not draining. Contacted company refused to fix.

If there were more than 5 stars I would definitely give that rating!…read moreThe Drying Company has done work at our home several times. They are prompt, thorough, professional and honest in what they say and do. They are a local company that cares about their customers and community.

Bobby Berry from the Drying Company is thorough and very honest. Another company tried to convince…read moreus that a lot of (expensive) work was needed in our crawl space. Bobby indicated otherwise and offered a more practical and less costly solution. Highly recommend.

I had some moisture problems in the crawl space of my home. I called three contractors to give me…read morean estimate. One estimate was for $35,000. The second was for $20,000. Tidewater Home Improvement accomplished the work for $7,000. They were professional; they showed up when they said they would; they cleaned up after themselves; and the work that they did was SUPERB. Don't waste money fixing a problem that you may not have. Call Jeff Wilson at Tidewater Home Improvement and get a thorough and honest evaluation of your crawl space. I am 100% satisfied with the work they did.

These guys did a great job! Jeff S. Wilson came quickly after we contacted him and gave a very…read morefair estimate. The office called the next morning and scheduled the work within a couple of days. The guys who came to do the work did an excellent job. They had a great attitude and cleaned everything up when they finished. We highly recommend Tidewater Home Improvement!