Another company offered to do our encapsulation for a lot cheaper but gave us the runaround for…read moremonths, lied to us repeatedly, and never got the permit to do the work. We were so frustrated! We figured out that our county's website has a record of all of the permitted work done in the county in the last 3.5 months, and you can sort by project. It also lists the sq footage of the project and the cost. We could see that Kefficient had done the most permitted projects in our county and they had a fair and competitive price compared to other companies who got their work permitted. We ended up deciding to work with Kefficient. What a world of difference! They quickly got a permit and did the work and had it inspected and it looks great. What a relief after such a poor experience with a different company!

competitive bid, conscientious, hard working team who got it done in exactly the amount of time…read morethey promised and my floors are no longer squishy but firm and solid....great workmanship but slow communication from home office.

We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

Barry and Chris arrived at my home promptly for our appointment. I had received a quote of $12,000…read moreto fix a water problem in our basement, so I asked them to come out for a second opinion. Barry is clearly extremely knowledgeable, and helped me assess that the problem was actually just a clogged drain! He told me how to fix the issue myself and gave me the confidence to do it. All I needed was a screwdriver and a plunger, and the problem was solved! He easily could have sold me a $12,000 job, but instead he showed the ultimate care and respect. I would give him 100 stars if I could! Call JES and ask for Barry! Chris is still in training -by the best-so he'll be an expert soon!

If there were more than 5 stars I would definitely give that rating!…read moreThe Drying Company has done work at our home several times. They are prompt, thorough, professional and honest in what they say and do. They are a local company that cares about their customers and community.

BEWARE!!! My husband reached out to The Drying Co. because we had water in our crawl space. Once…read morethe sales rep came he recommended we get an additional dehumidifier and get the space encapsulated- which we did. They came out to do the job which took 2 days 3/31 and 4/1/2025. Once they completed the job the existing dehumidifier would not come on. They sent another technician and we were told we needed a new dehumidifier the old one is no longer good. They came out 5/14 with the new dehumidifier and fast forward to 7/16 we have water in our crawl space again only to be told today 7/17/2025 we need a sump pump. WOW!!!! My thing is you would have thought that all this could have been avoided had someone reviewed and looked at everything prior. I left a message for Joe Hogge at 9:30am and it's after 1pm and I have yet to get a call back. I do not recommend this company... STAY AWAY!!!!!!!

Mike has many years of experience working in the Fan and repairing masonry. He's also done historic…read morerestoration work. We hired him to repair the parapet wall on our roof of a rental property and his team did a great job. It looks amazing and almost brand new. (See before & after pictures) We received three separate quotes and the big thing I learned is that it's extremely important to use lime mortar when repairing an old roof/mortar. If you use something different it can cause water drainage issues and other concerns. I was only able to find two people in Richmond who use lime mortar- Mike and one other company. Both quotes were fairly comparable but I decided to go with Mike based on his many years of experience. I'm extremely thankful I found him and wouldn't hesitate highly recommending him and his team. They also cleaned off the roof of debris that had fallen on it from nearby trees and pointed out some other areas of concern that we may want to address.

Un happy customer with Reliable waterproofing and Masonary…read more I have posted pics above of the drainage system rheu pit in. This was the dau after completion it rained that night and the water was not draining. Contacted company refused to fix.

These folks were excellent from the beginning through completion. Good communication. You could…read moretell they knew what they were doing. We felt like they were being honest from the get go.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

We had a crawel space encapsulation in stalled by JES in 2022 . No supervisors come out to inspect…read morethe work done . For six months Joists kept breaking even though they said only a few needed replacing in the beginning. mold keep getting on the wallama in the house . . Time and again they kept spraying for mold . No one could give me a reasonable answer as to why the crawl space encapsulation wasn't working and mold kept growing . About the time we were going to sign the fourth contract to have work done , a family member had to step in for us . I was having headaches that were 24 hours a day . Vertigo so bad I had to stop driving . My husband was becoming confused and could not concentrate . The relative was standing on the crawl space encapsulation membrane because the floors and under flooring had been removed when a sun ray shone on his boot . He and two JES employees got on there needs and followed the beam of light . It lead to the door of the encapsulation .It was inches too short . Moisture was getting in as well as mice . This meant the dehumidifier was working hard to keep up with the moisture that was getting under the house . Mold was everywhere. The joists they were sistering to had mold all on them . We discovered the three contracts we already had were not consistent in pricing . Each contract was higher prices . Our relative had them gut all the work they had been doing out because it was ALL done wrong . They finally did the work correctly. Then I discovered they had dropped the second building permit and never had their work inspectEd through the county . I had to email the county and request one . I would NEVER recommend this company .

We own property in Hopewell and several other cities in Virginia and depended on "Moisture and Mold…read moreSolutions" to remove mold from one of our stores. Not only did David Cram do a fantastic job ( unbelievable) but he sent us before and after pictures. Everyone in the office (Sherry) is extremely helpful, kind and attends to all your needs regarding mold removal. This is one of the best companies I have EVER encountered!