I own a rental home In Virginia Beach, but I currently live in California. On my last trip out To…read moreVirginia I noticed some uneven spots in the floor. I was really worried it was a foundation issue. I called Bay crawlspace and I was immediately impressed by how thorough and professional the lady who answered the phone was. She arranged for a technician to go out and give me a free assessment. Now keep in mind I'm on the other side of the country, they could've told me anything regarding what was happening under the house. I was pleasantly surprised when the technician told me it was not a foundation issue. He provided a very thorough assessment and sent me pics of the crawlspace. I am very grateful for the professionalism and honesty this company displayed and if I ever do have a Foundation issue I will definitely be using them.

We had a problem with animals and insects living underneath the house. Cleaning and sealing the…read morecrawlspace is not cheap thousands tens of thousands of dollars. They started weeks ago and last week they didn't finish the new event because they didn't have the right materials they installed insulation. But said there are gaps where animals can get in and they will come back to finish. It's been a week. I hope nothing has taken up residence , I need them to come back and finish.

Update: After my initial complaint on JES Foundation giving me a run-around on my complaint about…read moremy squeaky floor, they finally contacted me, checked what was wrong on my floor and finally figured out a way and fixed the problem. In the end, although there is still tiny squeak on my floor here and there, we can live with it. I appreciate a business who takes care of their customers and guarantee their workmanship.

Greg and John P. were excellent. They arrived on time, were extremely friendly and were very…read morecommunicative on the process and what possible problem areas were present. I'm glad we chose JES. We've received excellent service from the start!

I needed some of my basement windows bricked in using glass bricks, and started looking for someone…read moreto do the job in April. After dealing with people who scheduled estimates and never showed up, people who wanted to do estimates based on photos, etc., I found Asher Masonry in May. Knowledgeable, professional - gave great suggestions and got the job done on time. I have already recommended them to friends and will absolutely use them again!

Lenwood is fantastic. I started using him as my mason for my foundation repair and encapsulation…read morecompany. He is fantastic to work with and his rates are very competitive.

We have an old house on the Eastern Shore that began shifting and showing gaps in our hardwood…read morefloors. we had two other companies do work that never solved the problem. we called Bay got a full evaluation and estimate. They installed jacks, beams and sistered cracked joist. they also let us know that part of the problem was the high humidity in our Crawlspace so they encapsulated the entire Crawlspace and installed two dehumidifiers. They did great follow up and after a lot of work seem to have stopped the problems from getting worse, which is all we could ask. Every crew they sent was incredible - professional, friendly, hard working and efficient. All the crew leaders let us know exactly what they were doing and Adian even found and fixed issues with our HVAC ducts and registers that we didn't know about. it took a long time and, to be honest, was not cheap, but Bay does great work and follow up. we would use them again.

We had three quotes because our pump died and noticed water was standing in the crawl space. Other…read morequotes requested that we replace the whole crawl space while Bay came out showed pictures of crawl space and how well the prior services was still in very good condition. Quotes us for the work that was actually needed and explained why. Bay's quote was $18,000 less than the other two companies quotes. Please note that we went with Bay and the work they have done is excellent. I have been in my house for 10 years and I have never seen the pump work so good. Everyone gave us excellent customer services. The sales person was very thorough with his inspection and quote. The onsite manager and workers gave a timeline and was finished early. They also made sure that all areas where very clean. The office customer services made sure we where updated on scheduling. Ms. Amy in the accounting department is truly outstanding and gave us a wonderful experience thought  the whole process. Thank you Bay for all your hard work. Edward and Tangy Smith's

They came when they said they would and did an amazing job. Quality contractors. I had a sump pump…read moreand drain installed and haven't had any issues since they came (except for the time I forgo to plug it in).

Tiger C Construction and Waterproofing company, a friendly father-son business with additional…read moreemployees, was absolutely fantastic for us. After a water main leak, our drain tile failed and our finished basement was ruined. Our house was sitting on inches of water under the foundation slab, which had no way to drain because of our dense clay dirt. On the outside, Tiger C excavated all the way down to the slab, put in a new drain tile, water-proofed the walls, re-worked our guttering, and buried it all back. This was all done without permanently removing our porch, deck, or HVAC. On the inside, they cut a trench in the concrete basement slab and installed a six inch drain line from the center of the house to the exterior. Once opened, hundreds of gallons of water gushed out for several hours. Tiger C was very hard-working, friendly, and courteous. They were conscientious of our property and our needs. Further, they warranted their work, giving us the confidence to rebuild the interior. I could not give Tiger C a stronger recommendation.

We are very pleased with the work the company did for us. we previously had another company who did…read morean encapsulation that nearly ruined our home, the team who did our work was Sammy, Rosy, and Hernan they were very respectful and did as I had asked they took before and after pictures and the work was neat and professional, Ill keep a check on this to make sure it will remain in good standings so far very pleased, I feel a sense of peace knowing my house is fixed. Thanks again Rita D.

I don't understand all the 5 Star reviews for this company…read more I invite anyone interested in hiring them to come look at my crawl space. Maybe they were upset over the change orders removing the unnecessary work that the salesman initially said was needed. Anyway, I do not recommend this company to any uninformed home owner. Take it from me. I have pictures uploaded on other sites. Kerry, USA

These guys were amazing!!! We paid over $2500. for another well known company to address our rat…read moreand ant problem. They came and showed us pictures of the issues and the things the other company did not address. We were so worried about our dogs and our home. They came and in one day solved our problem, for less than half the price of the other company, and have checked in with us on a regular basis. They were empathetic, caring, and considerate! Do NOT hesitate to hire this amazing company!

From the owner: Introducing Coastal Crawl Services: Your Trusted Home Improvement Professionals…read moreWe are pleased to welcome you to Coastal Crawl Services. Our team has been involved in the home improvement industry for over eight years before we established our company in 2023. We aim to bring our values and ethics to the industry and provide A+ customer service, quality work, and professionalism at an affordable price for homeowners. Our vision is to provide the best quality service in North Eastern North Carolina and South Eastern Virginia surrounding areas, all while increasing the value of your homes. Coastal Crawl Services offers a range of services to improve the state of your home, including moisture control, water mitigation, structural repairs, and much more.

We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.