My son was in a major rollover accident and his car was towed by Cream's Towing. When I came to get his belongings out of the car I was assisted by Arlene. She was so caring and wonderful. It was a very emotional morning for a Mom to see the car that basically saved my kid's life. Arlene was so helpful and even called one of the tow drivers, Luis, to help get his phone out, which was lodged behind the dashboard. Luis was also very kind and helpful. I would highly recommend Cream's Towing, and Arlene is a gem! read more

Horrible customer service. I called to ask a few simple questions and was even hung up on. This company takes advantage of people in already stressful and difficult situations. My car was towed and they made sure to make it the most frustrating and expensive as they could. I understand that cars get towed and it's my fault that my car was there but they really are just disrespectful and really made my situation as horrible as they could. It felt like they were trying to. honestly I hope they go out of business and the owner ends up sleeping in his truck and it gets towed and who ever they are understands how much a s**t person they are. read more

driver dropping off vehicle backed into my bran new car denies it and company won't even call me back to solve the problem and I have it on video stay away read more

Spoke with Tess around 8pm regarding towing my 38' RV ASAP...she said she could do it that evening if I wanted to...opted for the next morning...although the truck was a little later than expected it was still within an acceptable timeframe...didn't cost anywhere near what I thought it was going to...She was very patient explaining the fees and even contacted me the next day prior to running my card so I could unlock it. She was awesome! Would definitely recommend! read more

Our family member had his car towed to Creams and we went to pick it up today. They didn't have his car keys because the person who moved it had it and was at an hour away picking up another tow. Why was it not left at the office and they didn't give him a discount. He waited nearly two hours in the cold. Santa Rosa Police needs to find a different contract with a more reputable towing company. Such a disheartening experience plus their charges are outrageous. read more

I called creams to see what it would cost me to tow my vehicle from a very easy location to another very easy location 1.6mi away ... the lady sounded asleep, was very short with me and said "idk like $250" ..... WHAT??? $250 to go down the rd? Wow... hella over priced rip off ... so I called nestor and it cost me $70... you guys need to get it together! read more

Cream is the best! My man Luis came out helped me out to the fullest didn't rip me off very helpful I had trailer stick he got it out words cannot explain how much I appreciate them! read more

Equipped to haul it all! Thank you for many years of Excellent Service. 3:00 in the afternoon or 3:00 in the morning, Cream's Towing has been there to handle our emergency & non-emergency needs. read more

Cream's Towing - Towing Near Me - Santa Rosa, California

When our F250 ended up in a deep ditch cross-wise on a narrow one-lane road with a steep ravine on the other side of the road, everyone at Cream jumped into action to pull the truck out, successfully. They made it look easy, which was a big relief. Many thanks to KK, Dave, Diego and James, for jumping into action to rescue the truck and clear the road quickly. If I'm ever in this situation again, Cream Towing will be the first call I make for help. They told me in advance what the charge would be and there were no surprises. They addressed our challenges quickly and efficiently. Thanks again! read more

I'm a commercial driver and I go up into the vineyards a lot in northern Santa Rosa in Glen Ellen. Cream's towing arrived before they were scheduled to and removed my truck from the ditch in a fast and efficient and professional manner. I highly recommend cream's towing for your towing needs. read more

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The starter went out on our truck. It's an oversized truck and creams was the only place with a flatbed big enough to take it to our preferred auto shop in town. It wasn't an emergency but they still made it out about 2hrs after the initial call and dropped it off with zero issues. My husband has used creams for his business several times without issue as well. 10/10 recommend if you need to have your car towed. read more

My RV was towed due to expired tags. I promptly brought it all current. 12 noon I went to get my RV after waiting for 5 hours I finally was able to see my RV. After insisting I pay prior to seeing my vehicle.. I refused because the guy that towed it was acting wierd . When I did see it finally the whole front end damaged smashed in. And they didn't know anything about it.. I refused to take possession. And insisted they put me in a room because that is where I slept. They said ok after fighting and theatening and they said they would let me know what they were gonna do to rectify the situation.. checkout came Tuesday. This is four days later . No call no nothing.. I'm now careless and homeless. The fees they want me to pay were 375 over the phone then went to 550 when I went to initially pick it up. I got quoted 6000 to fix parts and labor. I got quoted 4600 for parts and 3600 for parts. Finally after proposing 3000 and a lien car as even trade they talked me down to 100​0 and lien car. I went o get my RV. There dude never showed. I got locked in the yard they never answered then I notice my windshield is cracked. He won't replace it now and the contract he wrote was nothing but shady tryna give me the worst car possable. They are being sued by the city of Santa Rosa for environmental issued and for take vehicle that they didn't own. Crooks.. 100% crooks.. I am now out of pocket and they didn not take responsibility for the damage they caused.​ read more

Cream's Towing - Towing Near Me - Santa Rosa, California

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Nate is the man! He was the only tow company to know how to get us out of the pickle we were in and did it perfectly. He was knowledgeable, friendly and definitely qualified. I'd highly recommend them. He saved the day. Thanks again. read more

Cream's Towing - Nate getting my Chevy into the shop. - Towing Near Me - Santa Rosa, California

I have a 1957 corvette that needed to get towed, I called and cream's had a truck at my place in 20 minutes. The driver was a great guy he helped me put air in the tires and got the car on the back of his truck in no time. They made transporting a vintage car easy, I'll definitely use them again. read more

Cream's Towing - Towing Near Me - Santa Rosa, California

My car was towed and I was unable to get it back since the title wasn't in my name. Completely understood. Creams, Arlene, wouldn't let me get anything out of it since I couldn't prove ownership even though I could describe everything in it . Reluctantly understood as well. She was kind enough to get my wallet out and return it to me which I appreciated very much. The kicker is, however, 2 weeks after it technically went to auction my missing debit card was charged for over $500. My bad for not cancelling it and trusting Creams. Arlene tells me her employees would never use a found card and she's "never had any issues" with her employees. She says they "throw away" everything found in the cars before they are auctioned off. Pffft! What horeseshit. This wasn't a repo, but I've been repo'd in the past and everything that wasn't nailed down was missing before I was able to bail it out. How do you think they get their money back? Tow yard is wners and employees are transient and unethical. Creams is probably no worse than most but certainly no better. Don't put yourself in a position of getting towed kids. read more

Excellent service! Brandon was polite, friendly, experienced, knowledgeable, and amazing at his job. Thanks Cream's Towing for rescuing us. We where stranded since Saturday evening waiting on AAA to send someone to rescue us. We put in another call with AAA at 5am on Monday morning and Cream's Towing was picking us up by 9am (they open at 8am). I would recommend Cream's Towing to anyone with or without an RV. read more

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DO NOT TRUST THIS BUSINESS. IT IS A SCAM. They gave me a check for my car that bounced for "insufficient funds." It is a scam, and they will not refund you. Bad business practices all around. They should be ashamed of themselves. read more

Shout out to Cream's Towing! We were in Duncan's Mills on a Sunday and needed our motorhome just moved from a campsite to the storage yard, as mechanic shop in Petaluma was not open until Monday. Arleen did her utmost to get us taken care of in a timely fashion. The driver, Dave, came out and moved us as quick as they could. We scheduled to meet the driver on Wednesday to move the rig to Petaluma, as this was the earliest available at the shop. Low and behold on Tuesday, there is a notice that there is a mandatory evacuation of the Russian River area where we were at. Arleen and Tess both were very helpful and were able to quickly reschedule the tow as soon as the evacuation notice was lifted. Long story short, the crew at Cream's, Arleen, Tess and Dave, all were very professional and took care to make sure that we were kept up to date on the status of our driver. They are very friendly and you would be hard-pressed to find a company more customer friendly than Cream's Towing. Thanks again Cream's Towing. I hope we don't have to call you again but if we do, be sure we will. Gordon Steele San Mateo, Ca read more

Cream's Towing is a (very) hidden gem! Yes, this teeny tiny house-turned-office is difficult to see amongst the clutter of deep South Santa Rosa Avenue. No, customer parking is not overly obvious. No there is not a single place to sit down while waiting. No, cleaning is not a weekly priority. Or monthly. But that's all superficial. The beauty of Cream's Towing is the employees! These folks are kind and down-to-earth. They apologize for slight missteps immediately. They offered to give me a bag to put my belongings in. I was there to reclaim personal property out of my 2017 Camry that was severely damaged in a collision earlier that week. The (cute) gentleman tow driver volunteered to escort me to locate my vehicle in the tow yard. He opened the car doors for me. He asked if I was certain I'd collected everything. Considering that he had seen many collisions, I asked him if he thought the car might be deemed a total loss. He answered without hesitating: "For sure. I mean, just look at the airbags". He politely explained that all of the airbags deploying are a good indicator of a vehicle being a total loss. This was news to me. Overall, I was impressed with the customer service, and just the plain old-fashioned kindness I was shown. read more

If I could give more stars to Creams I would. Just before the bomb cyclone hit on Jan. 4th, Dave came out to get my truck and trailer unstuck out of a really tough situation; He could not get in front of the truck and he couldn't get behind the trailer, so he had to drag the truck sideways through the mud and then he slowly spun the trailer(unhooked from the truck) around and moved it closer to pavement. It was really a master stroke, and the 2 tow truck drivers that came out before him could see no way to get the truck/trailer out. Thankfully, one of the tow truck drivers recommended Creams, saying "these guys do the big & complicated stuff". GMC 2500HD 4WD & 16' dump trailer was what Dave was able to pull out of the mud for me. Thanks Creams!! read more

the guy was so nice, he drove me to the bank because I didn't have my debit card. 5 star service.

This place stole my beautiful Harley Davidson motorcycle. The cops had it towed for an expired tag, i saw them putting it on tje truck and tried to stop them but they refused to let it down, then for the next 5 weeks they denied having possession of it. I inquired about my bike via phone and email and was told they didn't have it. I just paid 6000 dollars for that bike and they flat out stole it from me. It was parked in a legal spot for only 30 min. Shady business! Boycott them! This also happened to a friend of mine, same company same scenario. Shame on creams! read more

We called AAA to move our fifth wheel and they sent Creams and we are so lucky they did! It was a holiday weekend and the owner came out and really helped us work through getting it moved. It's a big one (42 feet) and had a dead battery so it took about 2 hours to get the hydraulics hooked up and working and they stuck with us and worked through all the issues! They even put it exactly where we needed it at the location they towed it to! We are so lucky that Creams came out and are so happy with their service! I will use them again in a heartbeat! read more

Hands down and then waaaayy, way up because these guys are absolutely THE BEST. I was in quite a pinch when my 25 foot mobile fashion boutique ~ The Bus Shoppe ~ decided to let her brakes seize up on me just as the night sky was falling.. Think about that.. it's getting dark and I'm stuck on a Friday night in a big bus that wont budge....and now its dark. I became stranded in the back roads of Sonoma County and as I contemplated my next move I had already made numerous calls in to my brother and others for favors to no avail. As I was sitting there I remembered that Arlene, the owner of Creams once told me if I ever needed help to reach out.. By this time its a few hours later and after exhausting all my contacts I gave her a ring. She immediately answered and we then began to make a safe and sound plan to rescue me and my Bus. We determined the spot the bus broke down at was safe for the night so we decided to resume the rescue mission in the morning.. This was great because no one had to work after hours and it was the best decision in light of the situation. It was really dark. The next morning, just as discussed, we implemented our plan to get my bus to the shop for repairs. We were to meet at the location of where the bus broke down and by the time I reached that spot the tow truck driver had already arrived. To my surprise he had already started his work and the bus was already hooked up and he was deep into managing the situation and under the bus making sure all was safe and well for the tow ahead. In no time, we were rolling and I was so ecstatic to be following Creams Towing as he was towing my bus to the Santa Rosa Transmission and Tire shop for repairs.. The driver was a super nice guy, savvy and sweet.. What a combo. I need to give these guys 10 stars because they really came through and executed the plan exactly as we had discussed the night prior.. The Bus Shoppe arrived in one piece, no scratches or scrapes and I am now safe with new brakes and back in action. So grateful Arlene and your crew! Thanks, Thanks, Thanks! xo Melanie read more

Just want to say thank you for the swift and prompt service you guys are awesome and my Motorhome will be on the road soon fair price good service price didn't change do you guys are awesome read more

I got in to a car accident and my car was completely totaled. Therefore, it was towed to creams. I have gotten my car towed before from a different towing company, who made me feel uncomfortable and were extremely rude. Creams was the complete opposite of that. Every person I spoke to over the phone, and in person was kind and truly cared about people. Thank you, you made a really bad time a little better read more

Crappy experience with these guys today. Check they cut me for my car expired and I went to get a new one. They said not only did they not use that bank anymore but they can't verify whether or not the check was ever cashed. Wow. Your welcome for the free car. I guess I'll just let everyone I know how crappy your business is. Creams is whack!!!! Call someone else. Performounce towing. All star. Anybody but Creams. read more

Nate was very courteous and professional. Responded quickly to a car accident. Highly recommend Creams towing services.

Response time could have been better but some things can't be helped. All in all they did a great job for us and they were courteous and competent and got the job done! read more

Recently had a great experience with Creams. Cody was friendly, straight to the point, and got the job done quickly. It made my overall experience less stressful and easier than I expected. read more

The best towing company i have ever done buisness with the lady in office is just amazing they have the best cutomer service and the they have the best towing eqipment . The way they help you is just unimaginable , you can see the experience by just watching them the way they handle the situation . I request every one that if you in need any type of towing help please call them and you will know what i meant read more

No hassle at all! Super quick. The driver Casey was very polite. Had me sign some papers, explained what to do and did the rest. Very easy and would recommend to anyone! read more

Creams is awesome!! We blew a tire on our 27' RV trailer over the Memorial day weekend. After finding every tire shop closed, I called them, preparing myself for an expensive towing charge. The tow truck driver called us, asked what size tire we had and said he'd get us going in no time. And he did! He changed out the tire and we were good to go! The driver was pleasant, his truck was clean and tidy, and I'll use Creams again if the need arises!! read more

Called on a Monday and the car was gone the next day. Casey went above and beyond asking neighbors to move their vehicles so there was access. Great job. read more

Would give them 0 stars if I could. Got into a wreck on Saturday night and they are still holding my vehicle claiming I haven't released it to my insurance company. Today is Wednesday. I sent a release on Tuesday morning. Sleazy way to make an extra buck. Their voicemail doesn't work and it takes about 5 calling attempts before someone answers the phone. Do NOT let your vehicle be towed to their yard. read more

My first time calling Creams for anything automotive related. I had received a car as a gift from a friend that was not running. After 1 month of trying to get it running, it soon became a boat anchor in my driveway. I called another business that "no called no show" to come and pick up the heaping pile of junk. After that brief moment of disappointment, I called Creams and not only was the customer service great, but they showed up precisely when they said they would. Cody was the name of the tow truck driver and he could not have been more helpful. He handled everything courteously and quickly. Highly recommend this place when the need for towing services arises. Great job to Cody and everyone at Creams!!! Thank you! read more

Fuck this company. My truck was perfectly fine before they towed it and now it doesn't go into PARK. what a coincidence. Idk what the they Broke but now I have to solely rely on the emergency brake to Park it. Called and asked them nicely if they can do something or take responsibility and they never did shit. So fuck them. Unless you want your vehicle to not be able to change gear into PARK. read more

i am so impressed with this company. they have bailed us out 2x's now with their tow truck driver joey. they are very pleasant, extremely professional. they can do what no other tow company can do. they have the best tow truck drivers i know of. i sat in a field for 4 days waiting for a tow truck. nobody between ukiah, willits.cloverdale,or lake county could handle this call. joey from creams towing backed his truck in had it hooked up and we were on the road and back in willits in 1 hour.very professional . thankyou a million times over joseph cream and tess in dispatch. read more

Terrible! I debated whether to post this as their service came recommended. Never has a driver been so rude to me! As if the accident weren't bad enough the driver made me feel completely incompetent. I wish I had written down his name so I could post it I was so shaken from the accident though I didn't. I can only hope the next person he tows after they've been an accident it's treated better. I'd rather drag my home car home behind a four wheeler than use their service again. read more

This review is because they left My mom stranded without a tow. Geico gave them the wrong number and the driver proceeded to scold my mother and try to hold her accountable for not taking his calls and leaving him waiting. There was no sensitivity and compassion. He just left her there and my mom had work! This is the most horrible service I have ever had from a towing company. Congrats on making the day worse for my mom with a broken down car. Thanks for nothing. read more